Overview
Perfectly located in the heart of Los Cabos’ Tourist Corridor, the newly renovated Zoëtry Casa del Mar Los Cabos is an intimate oceanfront resort with lush gardens, romantic arches and terraces, peaceful courtyards and mesmerizing fountains. Offset by the stunning beauty of colonial hacienda-style architecture - with Adobe walls, red tile roofs and sun-kissed colors - its extensive grounds create an idyllic setting for the ultimate luxury experience for couples, treasured moments with friends or caring for your own well-being.
Other fees include
- A Government of Baja California Sur environmental tax ranging from $1-5 USD* per room per night is to be paid locally to the hotel. * subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
65
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request, $)
- Hair dryer
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Fresh bottle of sparkling wine with fresh fruit in room each day
- Large private balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Aquario I building
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Pillow menu
- Smoke-free
- Welcome bottle of tequila and beach bag.
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request, $)
- Hair dryer
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Fresh bottle of sparkling wine with fresh fruit in room each day
- Large private balcony or terrace
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Hacienda and Villa del Mar building
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Pillow menu
- Smoke-free
- Welcome bottle of tequila and beach bag.
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request, $)
- Hair dryer
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Fresh bottle of sparkling wine with fresh fruit in room each day
- Large private balcony or terrace
Amenities
Entrance
Pool
El Patio
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Worth every penny.
marks2kes on Jul 12, 2025
If you want peace on earth, with heavenly view covered by the best staff go staff at Zoerty. I have never felt more relaxed on vacation.
Disappointed and Surprised by Zoetry – Not the Luxury Experience We Expected
LovechildRestaurant (La Crosse, Wisconsin) on Jul 12, 2025
Disappointed and Surprised by Zoetry – Not the Luxury Experience We Expected We’ve been visiting Los Cabos for over 25 years and have stayed at many wonderful resorts. Based on the glowing 4.8-star rating for Zoetry on TripAdvisor, we booked a last-minute getaway to celebrate my birthday. Unfortunately, it turned out to be a costly mistake. We’ve never left a negative review of a Cabo resort before — we understand no place is perfect and we’re generally easygoing travelers who tip generously at all-inclusives and treat staff with respect and kindness. But this experience was truly disappointing on multiple levels. The Food The biggest letdown was the food. Meals consistently arrived cold and poorly prepared. We left more plates untouched than we ever have on a vacation — and we’re not picky eaters. Toast was only cooked on one side, margarine was served instead of butter, dishes were frequently under- or overcooked, and soups came out lukewarm no matter how many times we asked for them hot. It felt like there were no skilled cooks in the kitchen — just prep staff improvising. My final dinner was yet another cold, inedible tortilla soup, and I left pretty upset on my last night. The Service While the concierge and bell staff were warm and welcoming upon arrival, that was where the good service ended. In the restaurants, we often felt like a burden rather than valued guests. Small, reasonable requests were met with hesitation or outright refusals — no strawberries because they were “for garnishes,” no plain yogurt despite it being available. We received incorrect orders almost daily. Trying to purchase a bottle of wine one night, we were told two selections were unavailable, then pressured into buying a Mexican wine double the price — which turned out to be undrinkable. Plates and condiment trays were chipped, creamers were being reused between tables, and servers repurposed silverware and napkins from other tables. Service was sloppy and disorganized, with cream arriving long after the coffee, and no apparent supervision in the restaurants or pool area. Many staff members seemed disengaged, often on their phones, rarely offering greetings. It didn’t feel like the Zoetry service standard at all. Noise & Maintenance Issues Renovations were underway during our stay, with loud jackhammering by the pool and a strong chemical smell coming from the room below ours. One day the odor was so intense we had to leave our room — we later learned our neighbors complained too. Housekeeping did a solid job inside the room, but the patio was neglected. I ended up cleaning the outdoor furniture with bathroom washcloths after rain left it dirty and stained. Communication Breakdown Another frustration was the lack of responsiveness. Multiple times, no one answered when we called the concierge, housekeeping, or room service. Messages weren’t returned. The in-room TV app also didn’t function for many services, meaning we had to walk down to the lobby for basic requests. On our last day, the concierge emailed asking for feedback. I responded honestly and welcomed a follow-up but never heard back — not even a courtesy reply. It felt like they didn’t want to hear it. When we checked out, the woman at the desk was noticeably cool and didn’t ask how our stay was. It was an awkward and disheartening end to an already disappointing trip. Final Thoughts I’m writing this here not to be vindictive, but in hopes that someone in Hyatt leadership sees it — or better yet, sends a mystery shopper to experience what we did. Zoetry markets itself as a luxury, five-star experience, but during our stay, it fell far short in food, service, and hospitality. We left feeling let down — and that’s something we’ve never said about a trip to Cabo before.
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