All inclusive

Zoetry Casa del Mar Los Cabos

Los Cabos 5.0

Overview

Perfectly located in the heart of Los Cabos’ Tourist Corridor, the newly renovated Zoëtry Casa del Mar Los Cabos is an intimate oceanfront resort with lush gardens, romantic arches and terraces, peaceful courtyards and mesmerizing fountains. Offset by the stunning beauty of colonial hacienda-style architecture - with Adobe walls, red tile roofs and sun-kissed colors - its extensive grounds create an idyllic setting for the ultimate luxury experience for couples, treasured moments with friends or caring for your own well-being.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

65

Rooms

Deluxe Partial Ocean View
450 square feet
  • 1 king bed, or 2 queen beds
  • Partial ocean view
  • No more than 3 guests in the room
Deluxe Partial Ocean View
450 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request, $)
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Fresh bottle of sparkling wine with fresh fruit in room each day
  • Large private balcony or terrace

Deluxe Ocean View Room
450 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 3 guests in the room
Deluxe Ocean View Room
450 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request, $)
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Fresh bottle of sparkling wine with fresh fruit in room each day
  • Large private balcony or terrace

Junior Suite Ocean Front
496 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 3 guests in the room
Junior Suite Ocean Front
496 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request, $)
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Fresh bottle of sparkling wine with fresh fruit in room each day
  • Large private balcony or terrace

Amenities


Location

Address
Carretera Transpeninsular Km 19.5, Col. Cabo Real, Los Cabos, Baha California Sur, 23400, Mexico

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 4.8
  • Location 4.8
  • Rooms 4.7
  • Service 4.8
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Worth every penny.

marks2kes on Jul 12, 2025

If you want peace on earth, with heavenly view covered by the best staff go staff at Zoerty. I have never felt more relaxed on vacation.

TripAdvisor users rated this property 1 out of 5

Disappointed and Surprised by Zoetry – Not the Luxury Experience We Expected

LovechildRestaurant (La Crosse, Wisconsin) on Jul 12, 2025

Disappointed and Surprised by Zoetry – Not the Luxury Experience We Expected We’ve been visiting Los Cabos for over 25 years and have stayed at many wonderful resorts. Based on the glowing 4.8-star rating for Zoetry on TripAdvisor, we booked a last-minute getaway to celebrate my birthday. Unfortunately, it turned out to be a costly mistake. We’ve never left a negative review of a Cabo resort before — we understand no place is perfect and we’re generally easygoing travelers who tip generously at all-inclusives and treat staff with respect and kindness. But this experience was truly disappointing on multiple levels. The Food The biggest letdown was the food. Meals consistently arrived cold and poorly prepared. We left more plates untouched than we ever have on a vacation — and we’re not picky eaters. Toast was only cooked on one side, margarine was served instead of butter, dishes were frequently under- or overcooked, and soups came out lukewarm no matter how many times we asked for them hot. It felt like there were no skilled cooks in the kitchen — just prep staff improvising. My final dinner was yet another cold, inedible tortilla soup, and I left pretty upset on my last night. The Service While the concierge and bell staff were warm and welcoming upon arrival, that was where the good service ended. In the restaurants, we often felt like a burden rather than valued guests. Small, reasonable requests were met with hesitation or outright refusals — no strawberries because they were “for garnishes,” no plain yogurt despite it being available. We received incorrect orders almost daily. Trying to purchase a bottle of wine one night, we were told two selections were unavailable, then pressured into buying a Mexican wine double the price — which turned out to be undrinkable. Plates and condiment trays were chipped, creamers were being reused between tables, and servers repurposed silverware and napkins from other tables. Service was sloppy and disorganized, with cream arriving long after the coffee, and no apparent supervision in the restaurants or pool area. Many staff members seemed disengaged, often on their phones, rarely offering greetings. It didn’t feel like the Zoetry service standard at all. Noise & Maintenance Issues Renovations were underway during our stay, with loud jackhammering by the pool and a strong chemical smell coming from the room below ours. One day the odor was so intense we had to leave our room — we later learned our neighbors complained too. Housekeeping did a solid job inside the room, but the patio was neglected. I ended up cleaning the outdoor furniture with bathroom washcloths after rain left it dirty and stained. Communication Breakdown Another frustration was the lack of responsiveness. Multiple times, no one answered when we called the concierge, housekeeping, or room service. Messages weren’t returned. The in-room TV app also didn’t function for many services, meaning we had to walk down to the lobby for basic requests. On our last day, the concierge emailed asking for feedback. I responded honestly and welcomed a follow-up but never heard back — not even a courtesy reply. It felt like they didn’t want to hear it. When we checked out, the woman at the desk was noticeably cool and didn’t ask how our stay was. It was an awkward and disheartening end to an already disappointing trip. Final Thoughts I’m writing this here not to be vindictive, but in hopes that someone in Hyatt leadership sees it — or better yet, sends a mystery shopper to experience what we did. Zoetry markets itself as a luxury, five-star experience, but during our stay, it fell far short in food, service, and hospitality. We left feeling let down — and that’s something we’ve never said about a trip to Cabo before.

See More

Vacation Offers

  • Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.

    Punta Cana, Cancun, Montego Bay, St. Martin – St. Maarten, Riviera Maya, Tulum, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.