Hacienda Encantada Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

5473 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


P6807NPmeganj on Jun 19, 2021

Joshua Vera was awesome!! Very efficient and welcoming! I very much Recommend! Hdhehehebehehenbenebrhdjrjenrnfhehendndndjrjejehrndjehehvxhejjejhdhehehdhbdhdhehehhdbxhdjdjdnenidjehrbgehrhrbbrbrhrbbxjfiirjejdjrj

TripAdvisor users rated this property 5 out of 5

Couple from San Diego

C925HAenriquem on Jun 19, 2021

We stayed at Hacienda Encantada. Every person that provided us any type of service went out of there way to ensure we were happy with our stay. The all inclusive package saved us a lot of much money. Because of Covid, services were limited and even with that hassle, the staff did everything possible to ensure our stay went well. The only criticism is the the registration desk seemed very overwhelmed. A recommendation would be to hire more check-in staff. Special thanks to concierges Cristina and Carolina, excelente service. Thanks to entertainment staff Alejandro and Carlos. They are the life of the place. And another thanks to Noel from sister hotel Marina Fiesta! An outstanding bartender!

TripAdvisor users rated this property 5 out of 5

Carlos and Alex were the best!!

W2778YHbrookeb on Jun 19, 2021

I came here with my best friend and we had the best time. The service is was great every day. We met Alex and Carlos our second day here and they made our trip great. They are so awesome and I highly recommend doing volleyball or karaoke with them. Our trip was amazing and I highly recommend staying here and hanging out with Alex and Carlos.

TripAdvisor users rated this property 5 out of 5

Best Vacation Ever!

TMSalazar on Jun 18, 2021

#HomeSweetHacienda Carlos and Alex kept us hopping, from water aerobics every day at noon, to disco and karaoke night ??????(tonight, can’t wait!!), we were always glad to see them both. Very inspiring! These guys deserve Employee of the Week!! ?????????? El Patio is the best food and drink service, quality is superb! Chef Ivan and all the cook and wait staff and there are excellent!???????????? La Pergola is so awesome, and Emmanuel is the best! Manuel at Concierge was so helpful. He set up our airport transportation ?? with ease, making the end of our spectacular time here less painful (who would ever want to leave!?!?). ??? Until next time…??

TripAdvisor users rated this property 5 out of 5


533tianat on Jun 18, 2021

I love Alex and Carlos!!! Great place for vacay, delicious food and drinks, nice pool nice golf cart shuttles everyone is extremely nice and very hard working!!! you can tell that they like their jobs!!!!

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