Overview
Sharing the same grounds, and many of the same amenities, as Hyatt Ziva Rose Hall, Hyatt Zilara offers a serene and spectacular all-inclusive experience created for adults only. From exclusive pools and lounges to sprawling suites complete with Jacuzzis, this is a romantic, resplendent way to relax in absolute luxury.
Check in
3 p.m.
Check out
11 a.m.
Rooms
234
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Room service
- Slippers
- TV
- 1 king bed, or 2 double beds
- Tropical resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Tropical resort view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Room service
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Room service
- Slippers
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Room service
- Slippers
- TV
- 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Room service
- Slippers
- TV
Amenities
Entrance
Lobby Seating Area
Main Pool
Pool
Spa
Spa
Fitness Center
Beach Aerial
Beach
Cabanas
Crepe Station
Flavorz Restaurant
The Store
Location
Reviews
TripAdvisor Traveler Rating
Good trip, but I was starting to feel a little bored
BarryS849 (Madison, Wisconsin) on Sep 09, 2024
My wife and I celebrated our wedding anniversary at Hyatt Zilara Rose Hall. After clearing customs at the airport, there's a Hyatt Lounge near the baggage carousels where you can book a shuttle ride to the resort. The lounge has a couple TVs and some bottled water. A round-trip ride from the airport to the resort is about $40 per person. The trip takes about 10 minutes. The resort is completely fenced in with several security guards on property. The good- 1. The housekeeping person and mini fridge stocker did great jobs. 2. The food was very good at all of the sit down restaurants that we tried. The service at the restaurants was hit or miss. We received excellent service at Urban Heat, Petit Pariz, Choicz Buffet, and lunch at CalypZo. 3. Barefoot Jerkz was my personal favorite for lunch. The Jerk Chicken or Jerk Pork is a must do. 4. There was a fun Jamaican themed party on Friday evening during our stay where local vendors would bring their crafts to sell and the buffet moved outside with several Jamaican dishes to try. 5. The pool and beach were very nice. The sand is a lot nicer close to the pier and ocean gazebo. The beach near the Zilara pool has a lot of rocks. The water was clean without too much seaweed in both locations. 6. The resort was very clean. The bad- 1. The second that you step foot onto the property, The Playa Collection vacation club sales people try to get you to come to their presentation. We had to say no to 3 different people before we were left alone. This is our vacation and we don't need to be sitting through a high pressure sales presentation. 2. Our servers at both Jamican Rootz and Fuzion weren't very cheerful and just seemed to be going through the motions. 3. The activities seemed limited compared to what I was expecting. I was expecting something like a land version of a cruise ship, and was disappointed in the number and variety of activities throughout the day. The resort should hire a good cruise director to liven things up. 4. Everything was open on weekends, but on weekdays a lot of bars and restaurants were closed. I heard complaints from some people that we talked to that the sports bar hadn't been open for several days during the week of our trip. 5. I felt as though I was trapped at the resort. On most vacations that I take, we venture out on our own and do a few hikes during the week. This really wasn't an option here. If you want to venture out, your best option is to book an excursion while on the property. Most of the available excursions were about $100-$200 per person. 6. The walking path between Ziva and Zilara is a little dangerous at night. Walkers have yield to 6 person golf carts that carry passengers between Ziva and Zilara. There should be a dedicated walking path that carts aren't allowed on between the resorts. 7. If you go on the beach at night, make sure to bring some bug spray for your feet and ankles. There are sand fleas. I'm glad that I tried Hyatt Zilara, but I don't think that I will be making a return trip.
Absolutely Good Service and Great Food!
Simone C on Sep 08, 2024
This is my honest review as a self-described critic. Coming into the weekend, I had high expectations but was initially disappointed because I was expecting a newer hotel. Being a bit spoiled, I stayed in my room at first, but a few staff members encouraged me to explore the property and experience all it had to offer. Let me start with the grounds—very well-maintained, and I’d give it a 4/5. As for the beach, it’s by far the cleanest compared to most hotels along the strip leading to Falmouth, so I’d rate it 5/5. Now, onto the service. My first interaction was with Ingrid and Toni-Gaye at the Aroma Coffee Shop. They were incredibly helpful, going out of their way to ensure I got the smoothie I wanted—thank you, ladies! Then, I had a great experience at Calypso with Manager Clinton, who came to check on us. The burger was amazing—definitely try the burgers there! My only critique would be that the plates didn’t match the Calypso theme; bright orange and blue plates would add a nice touch. The property has so many restaurants, and I recommend trying them all. Choices offered the best breakfast experience—so much variety, and it felt like the menu was updated daily. Compared to newer hotels, where the menu stays the same, this was refreshing. I also appreciated that Restaurant Manager Partha made sure every guest, including me, was satisfied. That level of attention to detail really impressed me. A special mention goes to Chef Oneika. When I mentioned oxtail was only on the dinner menu, she made it a point to serve it for both my sister and me the next day. Now, that is prioritizing the guest! For lunch, Jamaica Roots stood out—the Rundown Shrimp and Fish Tea were incredible. Service across the property was consistently 5/5. Every staff member I encountered, whether they assisted me or not, was pleasant and helpful. For example, the groundmen who noticed that I could not find the Fuzion and took me to the location. I also tried Petit Pariz (French), Di Roza (Italian), and Fuzion (Asian), where the best meal I had was the fried noodle dish. Special thanks to Saskia and Theodore from Fuzion for their patience, especially Theodore, with my soup issue after learning that I was suffering from an over-eating situation. Thanks to Dalmane of Di Roza for providing us with the towels to have our hands cleaned. Overall, I highly recommend this hotel as the best in Montego Bay, even though it’s not the newest. A quick tip: scan the back of the keyholder for restaurant info. One suggestion for the Front Office Manager—ensure guests are informed of all amenities upon check-in, and it would be a nice touch to offer refreshments during check-in instead of having everyone wait in line. This hotel is a MUST VISIT if you’re in Jamaica!
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