Overview
From luxurious suites to expansive villas, the Jewel Grande Montego Bay Resort & Spa offers breathtaking views and an elevated experience with world class services and premium amenities. Choose from an array of amenities making this property the ultimate luxury resort in Jamaica.
Check in
4 p.m.
Check out
11 a.m.
Rooms
217
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Sentry tower
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Seating area
- Upgraded amenities
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Adults only
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Amenities
Aerial View
Aerial
Beach
Exterior
Sentry Infinity Pool
Sentry Tower Pool
Kids Club
Splash Pad
Teens Club
Pierside Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Never ever ever going back….. EVER
Danielle M on Jul 20, 2024
Our very first night was Saturday and our dinner was not great. The fish was extremely fishy and not edible. The chicken was a bit dry. The drinks were watered down. Our next 3 full days Sunday-Wednesday were good and the food was just ok. We rented, in advance, a beach cabana for the whole week and day one they did not have us on the list. It took a bit but they finally verified we did in fact pay for one all week. It was annoying and wasted some time but we got over it quickly. The beach service is just so so. We ended up getting our own drinks/food multiple times. Which is weird because we are great tippers! The beach is beautiful. The hotel grounds are beautiful. The room (2 bedroom suite) was nice, with the exception of the couch… that needs to be replaced. Very saggy and not comfortable to sit on. Also, a full kitchen with zero silverware. Weird. The AC worked in our room decent enough. The washer and dryer worked as expected. The fridge kept everything cold. The hotels common areas are not air conditioned and neither are the restaurants so be prepared to be a bit warm. The elevators are very slow. No real snacks except in the gift shop with the exception of ice cream. Even in the room all you have are banana chips. The spa is bait and switch. We prepaid but when we arrived were then hit with roughly $200 in additional “service fees” between the three of us not including tips. The service was nice though and the people were all kind. The spa itself is very nice. Just be prepared. Then the HURRICANE on Wednesday. We were told that we must all “ride out the storm” together in building A because they have a restaurant and a ballroom where the food would be served all day, the buildings are not connected thus the reason to have us in one building. We had to be down there by 11:00 am. They handed out a paper explaining lunch and dinner would be served in the restaurant and the ballroom for both meals. That was not true. It was in the ballroom only. The time lunch and dinner would start was also incorrect. The line was over an hour long and they ran out of food. What was there was cold. They still had power at this point by generator. ZERO communication until around 5:30 pm. We were told after dinner rooms would be assessed and if there were not damages we would be shuttled over to our buildings. Not a peep after that. We finally asked at 10:30 pm to be taken to our room. Fortunately it had no damage on the 10th floor. At some point in the middle of the night (Thursday around 4am) the generator blew. IT NEVER EVER CAME BACK ON. The only way we could find out what was going on was to go down 10 flights of stairs and over to building A where someone wrote things on a white board. My husband knows a little something about generators and what he heard at 4am he knew they were not fixing it anytime soon. He wanted to know where our food was being refrigerated. He was told at their sister resort the Hyatt right next door along with a few other admissions about the generator and the staff struggling which we could empathize with. We climbed 10 flights of stairs packed our bags and left. The Hyatt not only had power and a room for us they had the entire resort cleaned. It didn’t look like anything happened over there. All services fully running including entertainment at night. By 4:00 we had a room, a shower and our first good meal in over 24 hours. Meanwhile the Jewel Grande by Saturday , according to other guests who were finally placed by Jewel Grande over to the Hyatt, told us the floors were so slick and became dangerous due to the humidity and lack or AC. The sheets were soaked due to the same. They had to eat by flashlight and some candles. The stairwells were unlit and dangerous to climb. Some had to do that for 11 flights. They continued to NOT COMMUNICATE. They had sewage leaking into the ocean. The whole place smelled of urine and mold. The breakfast, lunch and dinner buffet was bare minimum and all of it cold. Still zero additional snacks and the gift shop was obviously not open to grab anything. If you wanted towels you had to go back to building A and they’d give you a bag of towels to hike back over to your building and however many flights you had to climb. The pool obviously couldn’t be used either to cool down because there was clearly bacteria floating in the water. In the 20 years we have been traveling together as a family, many of those being in Jamaica, we have never had such a horrible experience. Other hotels did not operate like this. The Jewel Grande was not prepared for any storm. Hurricane or otherwise. Going back and reading some of the 1 star reviews, almost all of them mention power outages repeatedly. With zero storms. Clearly they don’t have this part of servicing the hotel mastered. We did not meet a single other person even at the airport that had these issues. Not one. The generator problem needs to be addressed. Serviced on a regular basis and a backup plan in place so this never happens again. The lack of communication was astonishing. Their plan should always include moving the guests to a resort with power. Communicate on a regular basis with an emphasis on making it right as quickly as possible. Many many many other resorts didn’t have this issue and the Jewel Grande shouldn’t have either.
Ultimate experience - 50th birthday party
nicoletteo599 on Jul 15, 2024
Celebrated my 50th birthday with over 70 family and friends for 4 days from March 27 - April 1st at the Jewel Grande. Tamina was very engaging from the onset, listened to my needs and worked with me and my family to plan a great party. All the staff were very courteous and attentive to the needs of my guests who had come from different parts of the world. Tamina knew I was very particular about the DJ and she got exactly what I needed even when I requested a last minute change. Thanks to Tamina and all the staff at Jewel Grande for making my birthday memorable.
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