Overview
From luxurious suites to expansive villas, the Jewel Grande Montego Bay Resort & Spa offers breathtaking views and an elevated experience with world class services and premium amenities. Choose from an array of amenities making this property the ultimate luxury resort in Jamaica.
Check in
4 p.m.
Check out
11 a.m.
Rooms
217
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Sentry tower
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Seating area
- Upgraded amenities
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Adults only
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Amenities
Aerial View
Aerial
Beach
Exterior
Sentry Infinity Pool
Sentry Tower Pool
Kids Club
Splash Pad
Teens Club
Pierside Restaurant
Location
Reviews
TripAdvisor Traveler Rating
3rd visit, never again
C9876YFjosephh on Dec 13, 2024
This was our 3rd trip her e with a group of family members. Unfortunately the service has gone way down. Hot tub was broken, elevators are being replaced so the wait is awful. The entire place is feels run down. Bathrooms out of service, musty rooms. One can look at the tile work and caulk jobs that are just band aids on prob bigger issues and see it’s a “just get done” and not a “do good work” of a place. They need major investments to rehab the property
Mixed experience
Adam B on Dec 03, 2024
My recent stay at the Jewel Grande was a mixed bag. Let me start off by recognizing members of the incredible staff, each of whom made our trip that much more enjoyable with their friendliness, sense of humor, hard work/dedication, and overall good vibes. - Butlers Neo, Paul, Alpacino, and Lennox, each of whom went the extra mile to make sure our stay was as enjoyable and easy as possible. They maintained outstanding communication and worked very well as a team. - Jermaine (entertainment) always had a smile and organized fun activities throughout the day (volleyball, ping pong, etc). - Takisha, Crystal, Shana & Paul (servers) each of whom made a point of getting to know our family on a personal level and always greeted us with a warm smile. - Andrew (beach activities) was very helpful organizing water activities and constantly made us laugh. - Moyan (porter) was very personable, funny, and ready to help with transportation. Other positives included: - The size of our two room ocean view butler suite. - The availability of carts/transportation from building to building (for a family member with physical limitations). - Daily activities/games by the pool. - Coordination of off-resort excursions. - Securing a private photographer for family photos. - The outstanding spa services (massage). Unfortunately, as with any vacation, there were negatives too. - Two of the seven days we were there, our building did not have hot water for a majority of the day (no communication from staff regarding water status; we had to shower at the spa). - Room service took over an hour to arrive. - The primary recreational pool area (volleyball net, afternoon activities) was filthy. Dirty plates and cups were everywhere, resulting in flies and bees everywhere. I’ve been to many resorts, and I’ve never seen a pool area this unattended to (unacceptable). - Only one of the two hot tubs worked, resulting in a crowded and sometimes unpleasant environment. - Towels were often hard to come by, as the towel stations were often unattended. I highlight these negatives not to disparage the staff, but rather to make management aware of the improvements that need to be made.
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