Be prepared this is long but it is a very honest and very detailed review! My now husband and I decided to celebrate our honeymoon here at the Jewel Grande. This was my second trip to Jamaica and my hubby’s first. We booked months prior an oceanfront, premium junior suite king room. We stayed 9/5-9/12 and was given room C709. We had an early flight that brought us in to the resort around 10:30am. Check in time is 3:00pm and if you are hoping for possibly an early checkin just forget about it. We got our rooms at exactly 3:00pm. They do allow you access to the resort while you wait, but there’s not much you can do with luggage and being fully dressed fresh off the plane in the hot Jamaican sun. Especially when all you want to do is get in shower and get out to the pool and have some drinks before dark/dinner. The resort itself was in great condition. Very nice from the outside. Once we made it to our room our first impression wasn’t the best. Just to add in, I actually had booked our room directly through Jewel Grande on their website. Well the pictures on their website of their different room categories are not true to be so don’t rely strictly on that. Our room looked nothing like what we seen online. We still had a decent room with the view you definitely pay for, but it had fell completely short. Our room seemed to be more dated then expected. Curtains had some suspicious red stains, no decorative pillows or anything that I could say that brought some flare and convince me the money we spent was worth it. I actually called the front desk to make sure we had the right room and she confirmed it was. She said we were actually on the newer side of the resort that was just remodeled. I explained to her what the pictures looked like online vs what we received and the only response was that the pictures online could possibly be wrong. For me this was disappointing because it’s misleading. The mini fridge they stock with what we called the bare minimum. About 6 cans of beer, 6 mini sized water bottles and about 3 cokes. And all they had were cokes. If you call requesting something else they tell you they are out. They don’t have sparkling water or even sprite. You’d have to go down to the bar if you wanted anything other than coke, beer, or plain water. They come and refill daily only what you consume. Our room didn’t come with his and her robes/slippers like we’re used to or a full size mirror. Actually the only mirrors we had were in the bathroom which allowed you to see only chest up. The bed had four very pitiful pillows and overall wasn’t the comfiest. We called the front desk and they brought us a full-size mirror, robes/slippers and an extra pillow that was strangely perfect almost like how the other pillows should have been. One annoyance is that at night with the resort being so close to the busy main road you can hear all of the traffic happening. Blowing of horns, ambulances, etc. House keeping was okay. Rooms weren’t overly clean but clean. Bathtub had the same hair in it since the first day, shower doors looked like they only get wiped once during your stay. The toilets were clean. Never any towel art ??. There was one time they came and forgot to leave us clean towels but I called down to the front desk and they sent some. Bed was sloppily put together. Any type of occasion decorations be prepared to pay heavily for it. Another annoyance was there was one night I was in the shower washing my hair and the water had cut off and stayed off for about it 30 mins for some unexplained reason. On the brighter side of things the room location was perfect. There’s 3 guest buildings, Sabal Tower, Silver Tower and our building the Sentry Tower. The Sentry Tower is where if there is anything happening it’s there. The Disco, main buffet, gift shop, icecream/coffee shop, Italian restaurant, kids club, nurses station is all located there. Best part is if you get on the elevator and hit “B” for basement it’ll give you direct access to the resorts second pool where there is a swim up bar and pool valley ball net for my valley ball players and of course from there direct access to the beach. Also most of the nightly entertainment happens down there. The pools are nice. Very clean. Not sure if it was the time we traveled but for the most part the place seemed empty so plenty of pool space. The music at the pool absolutely sucked. Played a lot of slow sleepy music that just made you want to sleep. The only time you got really good music was during pool activities like water aerobics and dancing contests. We actually seen a few couples with their own blue toothed speakers. With the lack of crowd we didn’t have trouble finding loungers but only a few have cushions. Towels weren’t a problem either. They didn’t have people that came around asking you what you wanted to drink or to pick up finished cups like it is most other places. Every once in awhile there was but not often, ends up being a lot of empty plates and cups laying around. Only other complaint about the pool other than the music was the jacuzzi was out of service all 6 days we were there and the pool side shower never worked either. Moving on. I would like to say the beach was absolutely wonderful. The staff works very hard picking up all the seaweed and keeping it clean. They offer your typical non motorized water sports. They also have beach cabanas for rent at a hefty price. Didn’t rent one but I would tell you to save your money if your are thinking about it. There’s nothing private about the cabanas and actually there are lounge chairs set up DIRECTLY in front of you for everyone else to use. Only thing good I would say is that it supplies you with guaranteed shade. Only complaint I have about the beach was that the rinse off showers didn’t work either. Time for alcohol! For my drinkers you will not be disappointed! We’ve stayed at plenty of all inclusive resorts and drink all day and not get even buzzed. This place that’s not happening! All the bars were excellent! They are going to get you right and make sure you stay right. Now moving on to I guess the food. Food was not the best at all. Which for me and my foodie husband is a big deal. We even witnessed guest leaving and coming back with outside food like KFC. The Pierside restaurant was by far the best. It’s Asian hibachi style and requires a reservation and worth it. Le Bouchon the steakhouse was also pretty good. Our two favorite. The rest of the restaurants got two thumbs down with the Moonstone (Italian) coming in dead last. Calamari was over fried and rubbery, my chicken Alfredo was just oily pasta with chicken and came with two pieces of stale toast, and my hubby’s lasagna tasted like a frozen TV dinner. The buffet was decent but didn’t provide many options. Curry goat was good. They are closed for dinner. The beach grill was decent as well. The wings and burgers were good. Hots dogs not so much, nacho chips were stale. There was one day the jerk hut came out and served jerk chicken and that was great! Room service food wasn’t the best and didn’t have very many options. Also the portions are some to be aware of. If you are big eaters like us order double ??. Room service wait time was about 45mins-1hr breakfast, lunch, dinner, or snack. They bring you these wooden biodegradable forks and spoons which I absolutely hated! It was almost impossible to eat your cereal with those things. Didn’t feel very classy either. The biodegradable straws were annoying as well. Coffee was excellent but came in this stupid paper cup. They got soggy pretty quick. Hubby got sick from his last ordered room service dinner (it was chicken)during our last two days at the resort. Needless to say he decided to live off of yogurt till we made it to the airport. Another hiccup we had worth mentioning was that we reserved a private dinner for two out in the ocean gazebo arranged months prior which didn’t happen. At checkin they confirmed our time and menu but then proceed to tell us that they didn’t have the lobster tail that was being offered as part of the meal and that they will substitute with shrimp. So I asked if that means the price will change and they tell me no. That didn’t seem fair, after all we were paying 240$ for this dinner shrimp and lobster tail doesn’t hold the same weight. Well at about an hour before dinner we get a call stating they were not going to be able to do the dinner because of the weather. Which was strange because nothing was going on outside other than some thunder heard way in the distance. Like seriously. So we said that was fine and asked if we could reschedule. They said they would call us back. Meanwhile we get back undressed and decided it was a long travel day anyways and we’ll order room service. 30 mins later we received another call this time from the gentleman who I originally reserved the dinner with. He apologized and proceeded to say they could do it? At this point it’s past the original time, we undressed, and we ordered room service. So we asked if we could reschedule, he said he would call us back. Few mins later he calls back and tells us that unfortunately there is no other day available. He then tried to get us to do it at this gazebo directly in front of the Pierside restaurant where you can eat for free. Why would I pay 240$ to eat where I can eat free? I was very disappointed in this because I had reach out and reserved this months prior and this was supposed to be our honeymoon first dinner and it didn’t happen. It just seemed like one thing after another. Next I’ll move on to entertainment. Well.. there really wasn’t much going on but hey they tried. They did have shows at night usually from 8pm to 9pm ish and then the after hours 18+ from 10pm to midnight ish. They were pretty good. Luckily for us we aren’t the party couple on vacation so it worked for us. One of the reasons I chose the Jewel Grande was because it is a bit away from the strip so I knew not that many young partygoers hipsters would likely choose the resort so we wouldn’t have to worry about the loud, high, drunks. Unfortunately if you’re someone looking for that type of nightlife your best bet is either finding somewhere else to stay or prepare yourself to be traveling off the resort cause this resort people call it a night pretty early. Speaking of traveling outside the resort, I can’t give much on that because we only went off once to the Rose Hall shopping center for souvenirs which was great. The hotel offers a free shuttle 3 times a day to and from. We travel quite frequently and excursions were always a thing but with this being our honeymoon we just wanted to take this trip and just relax and enjoy each other. But from what I can see, the resort of course offers excursions at about the prices that I would say is typical, and I’m pretty sure by the time you make it to the hotel you’ll already have about 10 different WhatsApp numbers from people claiming they can get you a better deal. So if you haven’t booked any before hand no worries. We did inquire at the resort about parasailing but was told they didn’t offer that. The spa is also some I cannot give a review on. Typically we always like to enjoy a massage when we travel but the prices to me here at the Jewel Grande was outrageous. 400$ for two people for just a Swedish massage nothing fancy is a bit much. The last thing I would like to touch on and I saved this for last for a reason, is the resort’s staff. All the staff was absolutely amazing. They were all so welcoming, helpful, accommodating and just overall so very pleasant. We tipped what we could on the side but honestly there isn’t enough money in the world that we could give to show our gratitude. Beautiful people with beautiful spirits and hearts. There wasn’t one person I could say that didn’t go above and beyond. The stars I gave to this resort is strictly owed to the staff. At this point I’m convinced that they are the reason why this hotel rates so high among others because the resort itself is not a 4.5/5. There’s noway. I also seen somewhere on TripAdvisor saying this resort offers a 5star hotel accommodations which definitely is not true! Some other sites are saying 4 and I’m saying like 3.5. Overall our time at the Jewel Grande was okay. I gave it a 3 because of staff. Would we stay there again? No. Would I recommend? Possibly to families with young kiddos. Definitely not a good honeymoon pick. Definitely was not worth the amount of money we spent to stay there. I told my husband we were going to have a honeymoon redo next year unfortunately.

When you advertise all inclusive that is what I expect. This is my 3rd visit to a resort to Montego bay and the last two were exactly what they said all inclusive. Grandejewels Montego bay states they are all inclusive. So why is it posted in every restaurant that they serves lobster tail cost $45, I ordered a shot of tequila $7, just ask for different type of bottle of wine $65. Then I ask for the bottle of the cheap wine they have we could not get a bottle they could put it on a cup.LOL cup. This made up my mind I definitely will not be back!!! All inclusive means including everything!! The others were true to all inclusive this resort should put on there sight partially inclusive. The staff I have to say is amazing!! I am celebrating my 41 anniversary why would I want wine in a plastic cup Disappointed ?? . Again it's the company not staff, they are amazing