All inclusive

Sandals Montego Bay

Montego Bay 4.5

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Overview

Upbeat and lively, Sandals Montego Bay sets the trend for excitement and romance with 26 lush acres of gardens fronting Jamaica's largest private white-sand beach. Experience the luxurious Bay Roc Estate Villa Suites with exclusive Butler Service and 24-hour room service. Lounge at four bars serving unlimited premium brand, dine at seven restaurants, play all day in the never-ending activities or relax with a service at the Red Lane® Spa. Plus, guests have full exchange privileges at two nearby Sandals properties.

Check in

3 p.m.

Check out

11 a.m.

Rooms

272

Rooms

Beachfront Oversized Butler Villa Suite (BB)
  • 1 king bed
  • Ocean view or Garden View
  • No more than 2 guests in the room
Beachfront Oversized Butler Villa Suite (BB)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Butler service includes:

Your wish is our command. With the uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage…attending to your wardrobe…serving a glorious meal on your terrace…24 hr room service…just to name a few…a Sandals Suite, complete with your own personal butler, is the ultimate indulgence.

All guests staying in a room category with Butler Service will need to fill out a form in regards to butler preferences. To access this form, please visit https://butlerservice.sandals.com/

Oceanfront Honeymoon Walkout Club Level Room with Patio Tranquility Soaking Tub (WOFT)
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Oceanfront Honeymoon Walkout Club Level Room with Patio Tranquility Soaking Tub (WOFT)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Club Sandals includes:

  • Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
  • Preferred Club Sandals Lounge check-in with chilled towel and champagne.
  • Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
  • In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
  • Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
  • Room service available from 7 a.m. to 10 p.m. daily.

Oceanfront Honeymoon Club Level Room with Balcony Tranquility Soaking Tub (OFT)
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Oceanfront Honeymoon Club Level Room with Balcony Tranquility Soaking Tub (OFT)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Club Sandals includes:

  • Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
  • Preferred Club Sandals Lounge check-in with chilled towel and champagne.
  • Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
  • In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
  • Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
  • Room service available from 7 a.m. to 10 p.m. daily.

Oceanfront Penthouse Club Level Junior suite (PJS)
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Oceanfront Penthouse Club Level Junior suite (PJS)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Club Sandals includes:

  • Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
  • Preferred Club Sandals Lounge check-in with chilled towel and champagne.
  • Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
  • In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
  • Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
  • Room service available from 7 a.m. to 10 p.m. daily.

Crystal Lagoon Honeymoon Oceanview One-Bedroom Butler Suite with Balcony Tranquility Soaking Tub (OL1B)
  • 1 king bed
  • Ocean view or Pool view
  • No more than 2 guests in the room
Crystal Lagoon Honeymoon Oceanview One-Bedroom Butler Suite with Balcony Tranquility Soaking Tub (OL1B)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Butler service includes:

Your wish is our command. With the uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage…attending to your wardrobe…serving a glorious meal on your terrace…24 hr room service…just to name a few…a Sandals Suite, complete with your own personal butler, is the ultimate indulgence.

All guests staying in a room category with Butler Service will need to fill out a form in regards to butler preferences. To access this form, please visit https://butlerservice.sandals.com/

Crystal Lagoon Swim-up Club Elite Luxury Room with Patio Tranquility Soaking Tub (SLX)
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Crystal Lagoon Swim-up Club Elite Luxury Room with Patio Tranquility Soaking Tub (SLX)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower
Additional details

Club Elite

Club Elite guests receive all the amenities of Club Level rooms plus the inclusion of BMW Private Luxury Transfers.

Club Sandals includes:

Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
Preferred Club Sandals Lounge check-in with chilled towel and champagne.
Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
Room service available from 7 a.m. to 10 p.m. daily.

Crystal Lagoon Honeymoon Oceanview Luxury Room with Balcony Tranquility Soaking Tub (OLX)
  • 1 king bed
  • Ocean view or Pool view
  • No more than 2 guests in the room
Crystal Lagoon Honeymoon Oceanview Luxury Room with Balcony Tranquility Soaking Tub (OLX)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Phone
  • Safe
  • TV
  • Complimentary Toiletries
  • Private Bath and Shower

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only

Type Amenities
Players Lounge Bar, Lounge
Departure Lounge Bar, Lounge
Escapes Disco Bar
Piano Bar Bar, Piano bar
Swim-Up Pool Bar Bar, Swim-up bar
Palms Bar Bar

Check-in time: 3 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • Business centre

Type of restaurant Type of cuisine Open for Additional Information
Bayside Restaurant Buffet International Breakfast, Dinner, Lunch
The Oleander Room À la carte Jamaican Breakfast, Dinner Dress code
Cucina Romana À la carte Italian Dinner Reservations required
Tokyo Joe's À la carte Asian Dinner Reservations required
Stewfish Restaurant À la carte Seafood Dinner
The Cricketer's Pint À la carte International Snacks
Mariner's (Beach Grill) À la carte Grill/steak house Snacks
Dino's Pizzeria (outdoor dining) À la carte Italian Lunch, Snacks
Café De Paris Café Coffee and Pastries All day dining
Butch's Steak & Seafood À la carte Grill/steak house, Seafood Dinner Dress code, Reservations required
Soy À la carte Sushi Dinner Dress code
The Jerk Shack Snack bar Jamaican Lunch

  • Rooms: 272

  • Fitness centre: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)

North Kent Avenue
Montego Bay, Jamaica
876-952-5510
4 km from MBJ
  • Beach access
  • Private beach

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Dress pants/trousers or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t-shirts, sleeveless shirts, sneakers, flip-flops or slippers. No hats or caps.

Resort Casual Attire

Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Select dinner venues require Resort Evening Attire

Pools

  • Freshwater pools: 7
  • Jetted pools: 3

Water sports

  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Games room: on site
  • Glass Bottom Boat Rides

  • Concierge
  • Currency exchange
  • Giftshop available ($)
  • Laundry services available ($)
  • Wedding facilities available ($)

Location

Address
North Kent Avenue, Montego Bay, Jamaica
4 km from MBJ airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Worth every penny!

alishai2023 on Jan 29, 2023

We were very pleased with our trip! The room was cleaned daily and we always had nice, clean towels. The grounds on the resort are perfectly manicured. The pools were cold, but after a couple drinks it didn’t matter. We upgraded to the Butler service. Aaron and Orian were both fun, upbeat, personable and truly passionate about serving their guests. Our vacation was relaxing and seamless due to their hard work and thoughtfulness. These two blew us away!!! Even though we didn’t ask for much, we truly appreciated their hard work and dedication to making it a wonderful experience. The crew who handles the scuba diving were awesome too! Especially Doc, Big D and McKnight. They’re patient, experienced and great to learn from! Devon, one of the drivers was AMAZING! Not only was he an incredibly safe driver (also a pro race car driver!) but he’s knowledgeable about the culture and history of Jamaica, very friendly and personable and he impressed us with each trip with amazing conversation. He is a man of his word and even went out on the boat with us at the Luminous Lagoon, despite being afraid of boats and water. He is incredible and we hope to stay in touch. We would return in a heartbeat. We met some incredible people who hopefully have become lifelong friends.

TripAdvisor users rated this property 2 out of 5

Not Worth the Money

nickilasa (Milwaukee, Wisconsin) on Jan 28, 2023

We went on this trip so excited and left beyond disappointed. Throughout our stay, we had significant issues, which we brought to the attention of management, who told us they would fix the problems. No problems were fixed and the problems even recurred. Firstly, the butler service is not worth spending one dime on. Drinks, food, and reservations were often slower than just managing them ourselves. On two occasions, we waited 2+ hours for pizza for lunch from the beachside pizza place. After the first time, I complained to management and they said that they would fix it and it would never a happen again. It happened again 2 days later. We also had issues with the tours. The first two tours we took were great. The third one, we got all the way to the site of the excursion and were told that the excursion was canceled and that the hotel had been notified. No one had told us, however, and we wasted 3 hours of the day and had woken up at 5:45 a.m. On the sixth night of our trip we went over to the Royal Caribbean resort to go to the Thai restaurant. Our butler had made us reservations. That said, when we arrived, there was no reservation in the system. Luckily they were accommodating at the other resort and still seated us. The last night we were at the resort, the manager of butler services and food and beverage told us that they were going to make our dinner great and make everything right. We waited to get seated for our 6:30 resrevation until 7:40 when we were finally seated. The worst part was that we were served rotten lobster (it was the texture of mashed potatoes) and no one ever checked on us to see how the food was. We ended up just leaving. The condition of the rooms in the resort was mediocre at best. The rooms have been updated, but things like door sweeps have been left off, which led to us finding multiple cockroaches in our room, including on the size of a ring finger. There were also holes and gaps around the air conditioning unit and the shower grout/caulk was moldy. The minibars are not restocked on a daily basis despite advertising that they do so. Snacks are supposed to be brought to the room, which does not occur daily. The pools were too cold to use (I know it’s January, so that may be why). Please note also that the hotel is directly adjacent to the Montego Bay airport runway, so there is often lots of airplane noise.\ We liked the Cafe de Paris. The staff there was awesome and they were as efficient as possible. We also enjoyed the breakfast buffet at the Batyside. The spa services were also good and the staff there were very nice. Overall, I would never recommend this hotel to anyone, for any reason. If this is what all of the Sandals are like, I would never recommend going to Sandals unless you want to waste money and feel unhappy.

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