Sandals Montego Bay reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

8719 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fun, No matter what!!!

kimmM4356NM (Brookville, Ohio) on Feb 23, 2024

My husband and I just got back from our 18th trip to Sandals Montego Bay. We are always there for our anniversary and absolutely love this place and the people. This year was a little different. First of all, we were the 1st ones to stay in room 1465 since it was renovated. Very nice room except the balcony was tight. They shouldn't have put a bathtub on the balcony, especially since there's one in the bathroom. We've stayed in this room before and the balcony was open on 2 sides to enjoy the ocean view and the view of building 12. Now it felt really closed in because you only have a view of the ocean and a wall in place of the other view. Now the balcony feels kind of Closter phobic. At least they put a ceiling fan there. (see picture of balcony) Second, there was a really bad storm while we were there. I've been there when they've had bad rain or storms but not like this one. When we got up the next morning, you would have thought a hurricane had come thru. So much damage and sand and water everywhere. But the Sandals employees (even Chris and Annakay) were out there helping to clean up and assure people all would be back to normal soon. We were there for another week after the storm and I was really impressed with all of the work that was accomplished. Kudos to all Sandals employees. One more thing I ask of Sandals. Please have our hut back up in front of beach bar before next February. One of the fun things we did this year was Sip and Paint with Scion. Love this new activity, so keep it going. As always, We love this place. Kim

TripAdvisor users rated this property 5 out of 5

Always awesome

sextoneng (Santa Ynez) on Feb 21, 2024

We go to Sandals Montego Bay once a year and have never been disappointed. Always a great time. Can’t wait to get back have reservations for 25 and 26. we go for the diving, and the people always friendly. Never a dull moment great food.

TripAdvisor users rated this property 5 out of 5

Unbelievable Resort!

john l on Feb 20, 2024

Firstly where do I start. Sandals Montego Bay cannot be rated high enough!! And before I write anymore, the two people that made our trip special was Cassandra and Dalton our two Butlers. We had one small issue and the way they dealt with it was absolutely incredible…thank you so much to you both! Been to three islands in the Caribbean so far, Barbados (Hilton), Dom Republic (Hard Rock) and now Jamaica. Each have their positives but for us Jamaica has that rustic charm whilst delivering first class service at Sandals Montego Bay that could never be surpassed by any of these brands. Food and array of restaurants are sublime. The quality of the food was immaculate. Room service is the only are for improvement to both quality and presentation, but that’s an extremely moot point, don’t base any decision on room service for what else their is, is far outweighed by this small point. The rooms are fantastic, wherever you seem to stay, again they are of excellent nature but still combine the rustic charm of Jamaica. The showers are first class with great water pressure. The beach a week before we arrived was hit by a severe storm and whilst one amenity was not available and a few cabanas this in no way took away from our experience- not one bit. Beautiful clear waters to boot. The two Butlers arranged on alternate days to pander to our needs and had our sun beds ready, the same ones each day with two cooler boxes - one with Brut and orange juice to make our own mimosa’s and one with 8 bottles or cans of red stripe. And that small issue we had in the room, how was that dealt with…they arranged unknown to us a picnic in a small wooded part of the resort complete with Rose Champagne and an array of beautifully cooked food. Our fridge was restocked daily without question. The maids were fantastic and completely cleaned the room each morning and a night provided a turn down service. Checkin and out with Butler service was done in ten minutes after a private transfer via a 5 series BMW, from the Sandals office just after exiting customs. My recommendation- if your going to Sandals get the Butler Service although you will still enjoy every amenity without it, the Butler service will just be the absolute cherry on top. And ask for Cassandra and Dalton, genuinely lovely people of love to please and make your trip special! Thank you Sandals Montego Bay, we will come back home next year. Oh and if anyone complains about the resort being close to the airport and the noise of planes taking off, it lasts for no more than 6-8 seconds and it wasn’t constant probably max 6-10 with on one day only about 4 and actually for us reminded us that we weren’t on that plane going home, for us we thought seeing the planes actually was another plus and dutifully waved at each of them goodbye! Did I thank the Butlers, well once more won’t hurt. John and Cheryl Lawrence.

TripAdvisor users rated this property 5 out of 5

BEST relaxing vacation EVER!

Linda M on Feb 18, 2024

Every attention to detail, perfect! Our room came with two ‘Butlers’, ASHA and DENESHA were AMAZING ladies who attended to our every need and pampered us, gracious ladies, full of energy! The front desk ladies, Shatoya and Courtleon, went out of their way to assist us in every way! We enjoyed our stay so much we have already booked our next trip there and Kerriann left out no detail to make our next trip perfect! A pretty, kind girl named TRUDY kept our room immaculate and was a joy to be around! We highly recommend this Sandals Resort, can’t wait to go back! Linda and Roger McCullough

TripAdvisor users rated this property 5 out of 5

Entertainment Crew was phenomenal!

DustyG181 (Asheville, North Carolina, United States) on Feb 17, 2024

Travis and his team were excellent! We had a blast and they catered to all our needs! This place was excellent! We had the best time and plan to come back soon. The food was also great and really just a blast all the way around!

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