TripAdvisor Traveler Rating

Unfortunately I was stuck at SRC during the hurricane. Sandals needs to have policies established for ALL resorts on how guests are to be treated during difficult conditions. SRP had a plan and guests were treated and respected properly. They had 20-30 team members volunteer to stay on resort to assist guests if the need arose. All restaurants were open every single day. SRC per the direction of the GM (Dawn) were authorized to stay home the day before and day of the hurricane. As Dawn said in the Sunday meeting to the guests, you're on your own...but we will feed you boxed meals until further notice. That was thru Thursday and all the food was cold....scrambled eggs, hamburger, hot dog pizza. No food was delivered Tuesday until 630 pm, as we received a partial piece of chicken and some rice. After the hurricane she directed team members to do nothing until insurance folks could arrive and see the damage. Insurance folks never showed up during my week stay after the hurricane. Safety issues were not addressed, such as..panes of glass hanging over a walkway from balcony above, pool clean outs not covered ( one lady in her 80s stepped in one and twisted her ankle), inches of water and debris left in the lobby to walk thru to get to your room. All of these and many other issues were reported to Sandals Customer Relations department, with only an email saying this was not to Sandals standards...lip service. I requested a telephonic response so I could go into more detail but never received one. The GM even had a bar open to 11pm at night before the hurricane even though Jamaica Law at the time was no alcohol was to be served thru the hurricane from Sunday. Monday meeting started off with her yelling at all guests...YOU WILL LISTEN TO WHAT WE TELL YOU, YOU DO WHAT WE TELL YOU WHEN WE TELL YOU AM I CLEAR. Everyone was confused at what that was about. I waited over 8 months to do the review, but people need to make sure whatever Sandals you stay at, has a professional GM. I WILL stay a Sandals customer but only at Sandals Royal Plantation. The GM is professional and has a staff that cares about the guests.

WHAT A VACATION! The resort was absolutely beautiful, how magical Jamaica is! From being greated with a song, to wild fish being caught and cooked right in front of us, to cold plunge in the spa. It was everything my wife & I could have dreamed for a recovery trip. The staff were so great some honorable mentions: Michael our butler had our backs the entire trip! He made it so special for us around ever corner. Jahvoy SAVED ME with a black coffee when I was having a terrible head ache in the morning! He went out of his way to make sure I was doing good. ( i get chronic migraines and head aches) Sashana & Shanika from the spa where incredible for our couples massage! Karona our waitress at the sushi restaurant was such a joy! and just to name a few cafe baristas were incredible! Kadia Kimmelia Shackera Thank you all for such a great time!

Rebbeca… “I had an amazing experience! The service was outstanding and everyone was so helpful and attentive. It’s rare to find service this great these days. Highly recommend!”

Absolutely gorgeous resort. Spotless, food amazing, staff attractive and worth visiting. Both the pool and beach were clean and plenty of seats available. We travelled with another couple and had no problem with dining early… yes, we like to eat early. The staff here absolutely loves their jobs, we asked and could tell they are truthful with their answer. This is a big thing for my husband and I! If the staff is happy that means it’s a good resort they take care of their employees

Just getting around to this review after our trip last spring but this was our first return to Jamaica since we stayed at Royal Plantation for our Honeymoon in 2014. My rating of a 4 is only relative to how incredible our past Royal Plantation experience in Ocho Rios was, however Royal Caribbean was FANTASTIC and for the convenience and price it is hard to beat. We had a very short trip (3 nights) due to small kids at home, but being able to get there quick was a HUGE plus. Bus ride was quick and easy from the airport, the welcome we received was just as friendly as we remembered from 10 years ago. The beach is beautiful, the private island was fun to explore with some cools spots to relax. We really enjoyed the pool on the private island. Room was updated and very nice, cleaned well every day. Resort grounds are immaculate! Our butlers Monique and Kevoy took care of us at every turn and were always in good spirits. Like out first trip, they were the highlight of the trip. The special touches they add really make you feel home. Do you "need" a butler at these resorts? Probably not, but we've done it both times and don't have a single regret! Having them reserve your beach or pool spot is a MAJOR plus. Every other staff member was great as well. I don't think we had a single bad experience with the staff or service other than one restaurant server who was just very quiet and hard to understand. Royal Thai was "ok". Le Jardinier was very good. We ate at Spices twice, one excellent experience and one other that was just "ok". Had a very good breakfast at Bombay. The Jerk Shack is GREAT. We loved hanging out at The Mariner during the day trying new drinks and lunch was always good (just don't be in a hurry). Never got to try Bella Napoli or La Tavola. Overall, highly recommend. The quality of food wasn't quite what we remembered from our first Sandals experience and the entertainment was a little lacking (maybe just a product of us only being there three nights) but was still very good overall and the service and friendliness are unmatched. And you can't beat the convenience and proximity to the airport. (We read reviews about airplane noise and honestly, after a day you don't notice it. Plus it's never at night or super early. And if you do notice it...just make it a drinking game!) Service is slow at times, but honestly, we didn't care. Just have a drink and relax mon! We booked a return trip while there and are looking forward to trying Dunns River next fall.