This renovated all-inclusive beachfront resort offers spacious, luxurious accommodations in an inspired setting. Located between the scenic Jamaican mountains and turquoise Caribbean waters, this resort, once a legendary 18th-century sugar plantation, features a private beach, one of the Caribbean's largest water parks, a championship golf course, and the relaxing services of Soothe Spa.
Round-trip airport transfers
Non-motorized water sports equipment and gear
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Our family stayed for 5 days the best parts of the trip was the beautiful resort and the food. We happen to be there for Jamaica’s Emancipation Day and it was a wonderful experience.
The location of the main pool is perfect and the beach is nice. The beach is nothing like Negril but I knew that before booking. It was still a fun time for the kids. The waterslide and wade pool provided hours of fun for kids and adults alike.
Most of the staff members we encounter on the resort were great! The waiters at Rum Factory were amazing. My 15 year old had an upset stomach and our waiter suggested a drink for him. He felt much better after taking it.
Some of the women working in the Café on several occasions appeared to be having a bad day which is unfortunate. The last thing you want on your vacation is to encounter rude people when you are simply trying to get yourself something to eat.
Last, the rooms were hit or miss. My family booked 5 rooms and they were either mediocre or really bad. Definitely not the Hilton standard.
In one room the couch was very stained. And in my room the bathroom door did not shut, there was no hairdryer and on the bathroom wall there were some command strips to hang things with several of them being ripped down and the wall had not been patched or painted. Nothing was wrong but the room just looked really depressing. Again not the Hilton standard. They definitely saved money from the rooms and put it into the Resort. overall we definitely have fun but I’m not sure if I would return.
Not what they tell you it would be!
Aug 07, 2022
How this Hilton ever received a high rating is beyond me
The staff was super nice and helpful
The management was NOT!
We had issues with the air conditioning and got the run around for hours and wasted a full day. In the lobby
The concierge manager was extremely rude and not helpful
If you like AC this is not the place for you. Everywhere was hot
The alcohol was low quality. The food was average
They displayed a list of daily activists that never happened and when we questioned them about it they made us feel like we were bothering them and had no good answer
No basketball, no volleyball, bean bags were rippled, table tennis balls didn’t bounce
Not enough tubes for the lazy river/slide which closed early
No music at the big pool and no fun activities. Teenagers were bored by 3rd day
A couple of the restaurants which were an upgrade and the coffee shop was very nice!
Overall this was not a Hilton experience and what we expected for the money we spent that’s for sure
Do not recommend.