Iberostar Grand Hotel Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to an all-inclusive, all-suite, adults-only paradise, rich in luxurious personalized butler service, gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
Adults Only 18+
Guests of Iberostar Grand Rose Hall receive complimentary unlimited rounds of golf. Mandatory golf cart rental not included and is at an additional cost per person per round.
Round-trip airport transfers
Personal butler service
Exchange privileges: Guests may use the facilities, restaurants, beach area and all amenities at the Iberostar Rose Hall Suites and the Iberostar Rose Hall Beach Resorts.
Online or mobile check in available
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Cell phone mysteriously disappeared on first night staying here
Aug 08, 2022
I've been a loyal Iberostar customer and traveled for to Grand Rose Hall for the 2nd time in 6 months on June 18th bringing my staff with me as a business celebration. On the 1st night of the trip my cell phone mysteriously disappeared- either from the room or the restaurant. After realizing it was missing I attempted to call it and although it was fully charged it had been turned off. I was able to track the phone and it was last showing at the resort around the time that it went missing. I alerted security and checked back with them multiple times during the week to no avail so I ordered a new phone upon returning home.
One June 29th I sent an email asking if my phone had been found as was told that the same model phone was found without the identifying case. I was asked to provide the serial # which I forwarded immediately to Syrecka at the resort. She told me on 6/30 in an email that she would forward it to their security team to "assist in the investigation."
On July 12th I sent another email as I hadn't heard from anyone at Iberostar. That same night I received another email from Syrecka stating "We do have great news: a guests (sic) did find your cell phone that that matched the IMEI number and mailed it back to us." She then asked if I had an international FedEx shipping account (I don't) and asked me to mail her a shipping label and she would have the phone picked up. The other option in lieu of having a FedEx account was filling out an authorization form, providing my credit card back and front and a signature ID with all matching signatures and the address to send it to. On July 15th I advised that I don't have a FedEx account and there was no authorization form attached. I was told not to worry about the form and that they would send me my phone.
On July 19th I received another email asking for the value of the phone and was told by Syrecka that she completed the forms but since no value was add it was rejected for pickup until the value was provided. I emailed back that day and provided the value.
I didn't receive another response until August 5th and was told the the phone was "mailed off and she apologized for the delay." I did receive tracking information from DHL (not FedEx) on August 3rd stating that the phone would be delivered Friday the 5th but it never arrived. I then received an email at 9:30pm that same day- again from Syrecka informing me that "the phone was mailed off and apologies for the delay."
The was this has been handled has been wholly unacceptable and I will not be returning to this resort regardless of how much we have enjoyed it in the past. And at this point I'm not even certain that my phone ever left the resort or was "mailed back by a guest" - it shouldn't take almost a month from when I was told my property was recovered (which was 3 weeks after we returned) to have it returned to me. I finally received the phone back today and the SIM card had been removed and the case is gone.
Watch your property closely because if it goes missing they certainly won't be in any hurry to get it back to you.
Now where do I start? ??
Aug 07, 2022
Now where do I start...hmmmm
Babe planned a Birthday get away for me and originally we were booked to stay @ the suites. However, we were upgraded to The Grand; not sure if this was because it was my birthday & they felt generous, either way we didn’t mind one bit ??.
The weekend started with us checking in at the Grand and the upgrades kept coming - we were upgraded to a beachfront view room; this was breathtaking.
The Grand is an adult only area. As guests at The Grand, we had access to the other 2 properties - sweet right ??. The staff were very pleasant; so hospitable. A well kept property with amazing meal options. Not the cheapest place to stay but worth every dollar!!
We enjoyed our first stay so much that babe booked another birthday stay at The Grand but for a longer period. However, the service and the demeanour of the staff had drastically ‘declined’ which was rather disappointing as high quality service is what we expected based on our previous stay and we spoke so highly of The Grand to so many of our friends - so you can imagine the disappointment.
The food was still amazing but the property was now operating with many limitations regarding activities, amenities, etc. The second stay was during the Covid pandemic as such we understand certain limitations. However, the issue with low-level service and unfriendly staff needs to be addressed as this will ‘demolish’ what we know is a beautiful and promising property.