TripAdvisor Traveler Rating

We booked a Capitol View for the Nashville Big Bash Fireworks NYE and when arriving to the room the description was correct (king deluxe view) but no couch or table in room as shown in description. The manager stated it should be there but we settled for just the table. to avoid switching rooms. The first time we used the sink the entire hot handle fell off underneath the sink--had to wait on maintenance to fix this issue, then there was no mini refrigerator in the room. Had to be requested-in a deluxe king capitol view? The refrigerator they brought to our room was a mall portable cube that was very limited on space that looked like it was 50 years old. Then after all of this, the elevator system went out in the parking garage area to the hotel- everyone had to walk to the upper areas to to get to there cars .The headline to this Hotel was "recently renovated" which to us was either this place must have been really bad at one point before this time or this was a misprint. For an upscale hotel in downtown Nashville I would look for another place to stay for the money. he food at the Hotel was good and the staff seemed pretty decent.

JD was the best! Great service ! When I was walking around downtown NASHVILLE, I was trying to figure out where I’d like to have a drink and it looked like the Sheraton was the best place to go . So glad we stopped in -JD took very good care of us! :-)!

We had the pleasure of working with the hotel event manager Joseph Agaieby for our engagement celebration on Sunday 12/28, and the experience was absolutely outstanding. From the very first interaction, the manager was professional, attentive, and extremely well-organized. Every detail of the event room was handled with care—from the setup and timing to the ambiance and guest comfort. The manager went above and beyond to ensure everything ran smoothly and exceeded our expectations. Their dedication, flexibility, and calm professionalism made the entire process stress-free and enjoyable. Our engagement celebration was truly memorable thanks to their exceptional management and support. Highly recommended for anyone planning a special event. Thank you so much Joseph Agaieby

Best proposal engagement ever damily friends everyone enjoyed the view and were excited to be thete thanks a ton for the hotel

Great hotel! The location was in walking distance to South Broadway, Printers Alley and cute neighborhoods. The room was nice, spacious and the bed was very comfortable. Even the provided shampoo and conditioner was good! The bar had a good food menu, we had a snack and breakfast and both were very good and affordable. And the view from the Skye bar is worth a visit! The entire staff was so nice and helpful.