TripAdvisor Traveler Rating

Lovely quiet hotel ,because you need that when you’re down on the main crazy street of Nashville, the car valley boys are wonderful , Joshua ,Antonio and Tony. They are very friendly every more and helpful

This is actually a review about the parking garage. Long story short, the Sheraton provides parking for non-residents who work in the downtown area for a daily/monthly fee. I am here to let you know that the people working in that sector are amazing! I had a small issue not worth mentioning, but what is worth mentioning is how great Hooper and Jamie were in fixing my problem. Their communication skills were top notch! They were quick to respond, clear with their messaging, and kind with their delivery. If you need parking in the downtown area, give them a call. Highly recommend doing business with them! William Keck

The drinks were on point. Would definitely recommend.

My daughter recently had a business trip to Nashville and stayed here. The staff were all very friendly and actually got to know her during her stay there. On the morning that she had to leave she discovered her suitcase was broken. Not only did the staff at the front desk kindly brainstorm ways to resolve this issue, but the assistant general manager, Kenneth Mendelssohn, went above and beyond and found some tape and helped her tape it shut so that she could get to the airport on time. My daughter was extremely appreciative of all of their assistance!!

While the hotel was ok, the reception staff could be more friendly and obliging. We had been travelling 23 hours and were very tired, on arrival we were given our room key and asked for a credit card, no information about the hotel or as given. We checked our early morning and again the reception person was unhelpful. We were not given a final bill or even advised of the amount owing and were told it would be emailed. Still not received this and have 2 pending transactions on my bank account. I’ve emailed the hotel on 2 occasions and still not received a response. I find this unprofessional and unacceptable.