Sheraton Grand Nashville Downtown reviews
TripAdvisor Traveler Rating
368 TripAdvisor reviews
Remon is a star!
Tony C on May 04, 2026
Remon was extremely polite and attentive working in the lounge on the 24th floor.
Great room, rude staff
UnderTravel (San Francisco, California) on Apr 14, 2026
This hotel offers decent sized, clean accommodation which has recently been refurbished. I cannot fault the hard product offering in any form. It is disappointing that the soft product did not meet the same high standards. The staff member who processed the check in was perhaps the rudest and most dismissive person I have ever encountered in hospitality. She was intentionally rude in the way she spoke and offered no assistance beyond processing payment and supplying room keys. Whilst I understand the need for destination fees in certain areas, the supplied benefits associated with the fee should be transparent and informed during check in. I had to repeatedly ask to receive information about the benefits that were included. Unless the hotel can make serious improvements in staff morale and training, I would not recommend this hotel on the basis of feeling unwelcome.
10/10 !
Go04507598312 on Apr 13, 2026
The hotel is great, very clean, great location. Front desk staff was super helpful and friendly. Go see Allie at the bar! She is FANTASTIC!! She makes an AMAZING Paloma! I also highly recommend the breakfast sandwich!!!
Nice hotel just inside the downtown area
Sarah M on Apr 12, 2026
Very nice rooms and amenities! The Library was perfect for a quick breakfast. ASK FOR ALLIE!!! She spreads joy, positivity, and delicious drinks.
Hotel Stay
Kristen O on Apr 12, 2026
Such a great place to stay, Allie B was awesome & made our stay so much fun!