Sheraton Grand Nashville Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

2691 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Joe’s the man

Brittany B on Feb 29, 2024

Joe helped us out, both during check in and check out at the Sheraton. He was lighthearted and so accommodating to our situation: a Honda civic packed to the brim, as we’re moving across the country. We had 20 potted plants on top of our suitcases, etc. LOL. We loved it!

TripAdvisor users rated this property 1 out of 5

DO NOT STAY Under construction

Ccave04 (Ithaca, New York) on Feb 28, 2024

This is kind of an open air hotel where the entire middle of it is wide open to the top floor - which would be cool except about 10 floors in the middle are completely under construction. Which means you can hear all the construction every where on the hotel. I would 100 percent recommend NOT staying here until it’s all complete. I had 3 nights for business booked here and cancelled the other 2 nights after going to my room. It’s a mess and the elevator takes forevvvvver. Not to mention the woman at the front desk was about as friendly as the concrete slab they were hammering up. When it’s said and done maybe the place will be cool but call and ask if it’s complete before booking here - seems like they have a long ways to go. Zero Stars

TripAdvisor users rated this property 5 out of 5

Great Valet

Sasha L (University, Mississippi) on Feb 27, 2024

Stopped in to meet with hotel staff to discuss our upcoming team stay for the sec MBB tournament. Jakob and Rob with valet were very friendly and incredibly helpful. They offered valuable information on the area and the valet process at the Sheraton!

TripAdvisor users rated this property 5 out of 5

Lorenzo is the best!

Karla C on Feb 26, 2024

Lorenzo is absolutely amazing he gives nothing but great references amd makes the best drinks! He is so sweet!!!! He took great care of us and made sure we were always attended too you need more people like him he makes yoir bussiness one you want to come back too

TripAdvisor users rated this property 2 out of 5

Not up to par, unless you don't want to sleep.

Vacation22557824416 (Breckenridge, Texas) on Feb 26, 2024

The hotel is under a lot of construction. The elevators ar not accommodating. Only 2 work and it is a 5 minute wait when you want to go down. The drilling really sucks. The only bright side is the bar. I had Joe, Dominic, and Lorenzo as a bar tender and they were terrific. This is just a mess.

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