Sheraton Grand Nashville Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

2818 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

I highly recommend this hotel!

Flandrea M on Jul 13, 2024

During my recent stay at Sheraton, I was thoroughly impressed by the exceptional service provided by the hotel staff, particularly Jas. From the moment I arrived, Jas's warm welcome and professional demeanor set the tone for a wonderful stay. Also, the room I was in was clean, well-appointed, and comfortable, meeting all my expectations.

TripAdvisor users rated this property 5 out of 5

What a stay

CRIS W on Jul 13, 2024

The hotel employees were awesome. Valet staff in general, -Peter- Morgan-Front Desk Staff Day Evening Night and overnight staff. Jakob, Myles and the Spanish guy from Housekeeping were absolutely phenomenal. But I had some terrible issues with our original room, keys auto deactivating and the heater being on in the patio area. Renovations and no pool was disappointing Other than that it was a spectacular stay. Everyone was accommodating and helpful pleasant and kind.

TripAdvisor users rated this property 4 out of 5

Friendly Staff with the BEST BAR

Hephzibah E on Jul 13, 2024

Though there were problems with our accommodations, Library Bar made up for it. Andrew, Dominic, Jordan, Simon, and Trae were EXCELLENT bartenders with the best customer service. They are the reason we will definitely be visiting Nashville again! Front desk was also very nice and helpful.

TripAdvisor users rated this property 4 out of 5

Great room, great drinks

Tamara H on Jul 13, 2024

The hotel is under remodel right now, so there is a bit of disarray going on. The check in person wasn't that friendly but bartender Duncan and the young maintenance man made up for it. We saw the maintenance guy walking around our floor and told him the USB outlets weren't working, so he came in and took a look, he offered to fix it now, we said no we have other ways to charge. We talked with him for a good few minutes. The bed was very comfy, nice clean rooms. I liked that I got 500 extra bonus points if we didn't use housekeeping each day, we took advantage of that one of the 5 days we were there. Now to Duncan, he served us dinner and drinks Sunday with just 20 minutes left before closing, and he was so kind. The next night after having a good time down at the bars, we saw him again. He mixed up a blueberry drink for me, adding different items to it, the drink was good. He said Monday was the first night the new bar was open so j he was still trying to figure where all is, so they didn't have the beer my husband wanted, so he got a special one for my husband. He was mixing drinks and would have a bit left over for us to try. We hung out there 2 nights after the bars on Broadway. Duncan made my husband and I feel like friends! Overall, we would stay here again,, very easy walk to Broadway.

TripAdvisor users rated this property 5 out of 5

Girls weekend at Nashville

Tammy B on Jul 11, 2024

Jason , Help us with our luggage and valet of our vehicle. Super friendly and helpful. He was also courteous, offered restaurant suggestions and tips on what to do while downtown Nashville Looking forward to our girls fun weekend!!!!!!!!!!

View All