TripAdvisor Traveler Rating

This was our first time in the Bahamas and at Atlantis. Overall we had a wonderful stay at the resort. The Reef 1-Bedroom Suite was clean, spacious and felt modern. All of our experiences at Restaurants, Water Park, Pools and Transportation were met with friendly and professional staff members. Yes prices are high, but that was to be expected and we felt the value and quality of the food was better than we had expected. We would certainly return in the future for another vacation!

The Reef at Atlantis is worth the price. Had the whole family there, kids, spouses, and grandkids, for five nights. There truly is something for everyone. We all had one bedroom suites. The suites are very large. They include a king-sized bed in one room, a pullout queen bed in the other, and a comfortable blowup mattress. The suites have two full bathrooms with a double vanity in the on suite. The property is close to a great beach and multiple pools. The water park is a short walk away. We went in mid August and were told that it was a slower time of year for the resort. Highly recommend avoid going during peak travel. The crowds were large but not overly so in August. The Reef is a great option for families. There is a kitchenette with all of the requisite utensils, pots, pans, and dishes. Recommend a stop at the grocery store en route to the hotel to pick up breakfast and other meals you intend to cool there. There is no restaurant in the Reef. The closest restaurant is the Amber in The Coral which is the adjacent hotel. Most of the family dining options are on the opposite side of the property. Shuttles run very frequently, so there is no problem getting to a family friendly restaurant. We had 13 people in our party, so we made reservations a month in advance. Highly recommend downloading the Atlantis app and make dinner reservations, especially if you are traveling with the family. Restaurants we dined at Claudios, Chop Stix, and Bimini Road. All three were excellent.

Atlantis was a great overall experience. The hotel cleanliness, amenities, restaurants, pools, beaches, and Aquaventure were awesome. I wish we could've stayed longer. I look forward to coming back.

I honestly can’t believe some bad reviews on here as we had the most perfect vacation . This will be our second time at the reef Atlantis with our 2 kids (12 and 10). Accommodation is slightly dated but rooms are huge , beds super comfortable and gorgeous views from balconies . Favourite places to eat were 1.nobu , 2.carmines , 3.Bimini road. We did rose island excursion through sandy toes, it’s a MUST! It was the highlight of the trip.spent ages with the pigs , goats and chickens , unlimited bar, hammocks everywhere , staff were fab and only 25 mins boat ride away. We also did the Atlantis dolphin cay( a bit short and underwhelming but enjoyed non the less) We spent most days enjoying the gorgeous beaches, pools and snorkeling with turtles sting rays and fish. Yes it IS crazy prices for food and beverages , but we knew that before went. It ticked all the boxes for us and for the size of accommodation we had at the Reef with kitchen , 2 bedrooms etc we would never have got anything for same price at hotels at Baha mar. Book airport transfers with majestic , James was our lovely driver ! See you again soon Atlantis ??

I made a reservation for an ocean front room at the Reef months in advance directly with an Atlantis booking agent. I paid for that room in advance as required. Later I had to change the dates of the reservation and the booking agent (Shantay was her name) told me that it was all taken care of and sent me a confirmation with all the correct information (room type and check in date). I arrived at the hotel as planned (and on the date stated in the confirmation email) and the manager (Carmichael) told me that their system did not have me arriving on that day. I showed him my confirmation email directly from Atlantis with all the confirmed details. He said that the Reef’s reservation system showed completely different dates. My confirmation email didn’t seem to matter. This was obviously a mistake on the Atlantis end and not my end. He apologized and said that unfortunately the ocean front rooms were fully booked but that he could get me a room on the other side of the hotel overlooking the employee parking lot. I was told repeatedly how “lucky” I was that any room was available for me at all I was obviously not happy but really had no choice but to accept. Carmichael assured me that the difference in room rates between the two rooms (which was substantial) would be refunded to me. The oceanfront room that I had already paid for was obviously much more expensive. At the time of checkout a week later I had still not received the refund so I inquired at the front desk before leaving. A staff member went to a room behind the front desk to speak with the manager and then returned to tell me to me that Carmichael was working on it "with corporate" and that he would call me personally to confirm the refund. Carmichael was apparently gaslighting me the whole time. I never received a call from Carmichael. After a week I called the Atlantis number asking about my refund and was told to email customer service. I emailed. Crickets after that. Never heard back. At this point I feel that they have stolen that money from me. Once they have your money you will not get it back apparently. I also booked a dolphin adventure for my daughter after we arrived ($300 paid in advance). She later felt scared and changed her mind about doing it. I called to cancel it 4 days prior to the reservation and was told that it was non refundable. Again, once they have your money you will not get it back. Aside from all of the above, I would say the beach is beautiful, the poolside service is practically non-existent, everything is outrageously expensive). Mixed bag on employees – some were very nice but many were rude to us. Gym is not nearly big enough – super crowded. Restaurants: Service in general was poor. Incredibly expensive. $500 for my family of 5 to have a buffet dinner at Poseiden’s Table! Had dinner at Fish - the food was good but they billed me for a glass of wine that I ordered but was never served. Instead of taking it off the bill they brought me the wine in a plastic solo cup and said “there you go sir”. Unbelievable With all of the above, I will never return to Atlantis and would not recommend booking a vacation there. Even if you book directly with the Atlantis agent as I did you are not guaranteed anything despite them sending you an email confirming the details. You may show up in Bahamas and arrive at the front desk only to find they do not have a room for you. If you do go then beware of anything the manager Carmichael at the Reef tells you. You cannot rely on it being true.