TripAdvisor Traveler Rating

We arrived 3 days ago, 2 adults, 61 & 62, no kids. Any room below the 5th floor should not be considered ocean view, we are on the 3rd and have a lovely view of the courtyard, pool, and palm trees. The ocean is barely visible through the trees. We have had trouble with the balcony door, bathroom facilities, recessed lighting not working, and the smell of weed. You can’t go out at night or in the morning on the balcony or you smell it, probably because we are on the 3rd floor. The saddest part though is the condition of the beach chairs, 70% are broken. We knew everything would be a bit pricey, and it is. The staff is nice, but getting them to fix things requires multiple (3) phone calls. Probably won’t come back again, but can say we stayed here.

great place for family & friends. I really enjoyed it. Water park. Dining. Beach. Boat trip to other islands with iguanas, pigs, and nurse sharks

At first glance, this hotel is stunning! However I would never stay again. Already 2 nights out of our 5 night stay had "private events" which means a dj on the beach. Super loud until 11pm. For the price you pay to stay here, I am not impressed. We had a garden view, on the second floor and might as well have been part of the party. If you like that sort of thing then you may enjoy it, but I always ask for a quiet spot, and would have liked to go to bed after a long day in the sun. I think they should be discounting rooms close to the party. Or at the very least letting people know. Reminds me of a wedding I attended years ago where the guests had rooms directly over the dance floor. Other than this, it would have been a great stay. Lots of walking. Maybe choose the Royal? Or better yet, try Baha Mar.

Amazing experience,super clean- amazing staff at all levels. All restaurants we visited were unbelievably outstanding- they all accommodated the food allergy easily! The entire resort was fantastic- service unbeatable! The reef was perfect for my family- will definitely return!!

Some workers were friendly/helpful, some were not. Construction noise at the Cove was super loud. If I’d known there would be loud jackhammering during the day (shared pool/beach with the reef) I would have stayed elsewhere. Food choices are extremely limited on site. Starbucks and a temporary tent setup during construction for so so burgers and salads (if they have any in stock). And housekeeping was hit or miss. Some days they came other days they did not.