TripAdvisor Traveler Rating

Food is VERY pricy and it's very low quality. The Atlantis is better off having a food truck court and letting families get food from third parties not part of the resort. Several slides were under maintenance and we were not given a heads up beforehand. Will never go back. Don't waste the money.

I stayed in the reef and had a one bedroom suite. The perfect in size for a family of 5 which includes 2 children and a nanny. It could have been a comfortable stay. Excepting, we requested a roll away bed on day one. We were told that it would be delivered that same night. Needless to say, I went to the front desk twice per day for 4 days, was told that it will be delivered in a few minutes, spoke with a manager and promised the same thing. It was NEVER delivered until day 5. The king size bed had a mattress that the spring could be felt. It was extremely uncomfortable. I asked for additional padding, that also took days. Just not the type of service that I appreciate.

Enjoyed the quietness of this area and the kitchenette in the room. Staff service and attitude was a highlight. The shuttle buses made it easy to move between the various hotels and attractions. Overall the weather was great. A few coolish days near the end of Feb but still better than shovelling!! Definitely a premium location with premium pricing. The reason for my 3 score was the practise of guest reserving lounge chairs and then not showing up to use them. They say they have a rule, but it is not enforced. Many guest expressed frustration with this. As well, we had some issues in our room with working lights and appliances.

Great resort with poor service. Pools only open 9-5. Spa under renovation so they're using a converted hotel room yet no discounts for lack of showers, sauna, etc. Staff is complacent.

We had a great trip with our two young children, 3 and 6. There were enough activities to keep them entertained for weeks. They especially loved the shallow pool at the reef, aquaadventure park, the Dig and all of the marine life, and the reef and cove beaches. They even enjoyed walking through the casino (the adult arcade) and marine village each night. The sand and water at the beaches were beautiful with enough wave action for them to have fun and stay safe. There are towels available everywhere which is very convenient but get out early for a chair as most are claimed for the day by 9am. The food and water is expensive and we didn’t find the food to be high end for the price, to be expected through for the convenience. Check a bag full of snacks when you come. There is plenty of food for the kids during the day around the pool stands with chicken nuggets, pizza, and PB&J. The rooms and buildings were beautiful, everything was clean and maintained extremely well and the staff was all very friendly and helpful, especially with the kids.