TripAdvisor Traveler Rating

It was and is amazing but the room needs a little upgrade! I am staying in a suite and there is a very tiny trash can . I know that is how it’s supposed to be but if someone is buying the suite, more than likely they have a lot of people saying in those rooms. In that case we need bigger trash cans. Frying pans are essential. We tried making eggs and there was no frying pans so we had to use a pot. That is a little crazy. An amazing hotel shouldn't be doing that. And I bet it’s not just us! Frying pans are not just for eggs, it’s for like every breakfast and I understand you might want people going to Cleo cafe but they should be able to have breakfast in their room too! Another essential thing is ovens. I know that’s a whole thing not just buy an items and place it there. It’s like a whole buy the oven and make space for it and yeah. Again I tried making chicken nuggets and there is NO oven. My second option but the microwave but that make them all soggy and bad. Who wants to eat those! Paper towels are a need. I don’t even think I need to say anything big here because that’s just common sense. We’re using tissues that dissolves in a second. Privacy is key. I bet you don’t want someone coming in the restroom while you’re in there taking a shower, using the restroom or changing. That’s is just weird. The reason that happens is because you guys don’t put locks on the doors! I really don’t like that. Some of the doors lock but ALL of them need to be lockable as well. A quick thing to add into this is the bathroom shutters. At least in my room there are shutters in the bathroom. There are rods inside the bathroom to control them ( like open and close duh ) but they can also do that outside of the bathroom. While I showering somebody walked in because there are no locks and someone opened the blinds! That invades by privacy and is not ok. Them doing that is not your fault but their ability to do that is. Overall my experience was great but those things NEED to be fixed. Also I read the review tips you guys put out like the do’s and don’t do’s. I read it after I wrote all of this and I believe I didn’t use any threats. If I did I’m so dearly sorry! I thing I wrote 1-3 words in all caps so I am sorry for that but those are important and I ok y used my experience. I really do like you guys share that list!??

My stay at this hotel was unfortunately overshadowed by several disappointing interactions with the staff. The first incident occurred at the pool, where I moved a lounge chair slightly. Rather than approaching me courteously, a staff member yelled at me in front of other guests. Regardless of hotel policies, there is never a reason to speak to a guest in such an unprofessional and disrespectful manner. The second incident happened on the beach and was even more concerning. A staff member seated another guest directly under my umbrella, leaving virtually no personal space, despite there being other available areas. When I politely expressed my concern, the other guest became verbally aggressive toward me. Instead of stepping in to de-escalate the situation or finding a solution that would make both guests comfortable, the staff member simply told the other guest that everything was fine and stood by while I was verbally attacked. Luxury hospitality is about more than beautiful facilities—it is about professionalism, respect, and making guests feel welcome and safe. In both situations, the staff failed to handle conflicts appropriately and instead contributed to an uncomfortable experience. I hope management takes these incidents seriously and provides additional training on guest relations, conflict resolution, and respectful communication. No guest should feel embarrassed, disrespected, or unsupported during what is supposed to be a relaxing vacation.

Amazing meal at Carna! Tenika and Devon took great care of our party of 8 (4 adults and 4 kids) and were very accommodating for the kids. The food was superb.

Let me start off by saying that SLS and all of Baha Mar are beautiful. The property is well maintained and there is lots of fun to be had between the pools, beach and waterpark. However, given the cost of staying at a resort of this caliber the customer service is seriously lacking. They make it abundantly clear that they only care about money and not about their customers. Aside from the astronomical cost of food ($7.50 USD for a can of coke, $38.00 USD for 3 small scoops of ice cream) many workers act like they are doing you a favour by serving you. And the icing on the cake is that there is no courtesy room to shower before heading to the airport. But don’t worry you can pay $100 per hour to extend check out or $50 per person to take a shower at the spa. I have never experienced a resort so money hungry. They should be embarrassed. We will not be returning or recommending Baha Mar to any of our family or friends.

I went to visit Cleo at Baha mar and got to meet the most sweetest person ever our waitress Melissa made our experience 10x even better she was so sweet and patient I would go back just to see Melissa again!