SLS Baha Mar reviews
1907 TripAdvisor reviews
Beautiful property, overall had a great time with a few hiccups
funinthesun2000 (ontario) on Mar 23, 2024
The property is beautiful and very well kept. Decor is beautiful.. it gave me White Lotus vibes which was cool. The staff are all friendly. We are here during peak time and the hotel is at capacity. This is our first time visiting and we did not know you have to book restaurant reservations way in advance! We are just 2 people and had to wait until 8:30- 9:00 pm to be able to walk in and eat at a bar each night. I don’t know what families are doing. This place is very expensive and is priced as a 5 star resort, but the options for food without booking reservations way in advance is not at a 5 star level. Not even close. For the amount of money this costs I should be able to go out for a meal at a reasonable time without having to book 1 month in advance. This is our biggest issue with this place. Oh and the food portions are very small and at a premium price with an extra 25% tacked onto everything (VAT and service charge). It takes a long time to get food almost everywhere. Waited 45 mins for a burrito at the food truck on the beach.. most meals in the restaurants took at least 45 mins with the exception of Sugar Factory which was very fast. There are issues with the food service. We ate in the lobby area at Monkey Bar and my food came out a good 20 mins before my husbands. I was done before his came. The server was apologetic, but we still had to pay full price with full 15% built in tip. The rooms are fine. The AC is great, bed is comfy, great pillows etc., water pressure is great too. The bathrooms are teeny tiny and have quite an odd set up. There is no door on the bathroom itself and just has a curtain. The wall between the bathroom and room is not solid and is slatted wood that can be opened and closed.. you can hear everything. The toilet and shower are both in glass enclosures with clear doors. We are a couple so it’s fine for us, but would be a bit awkward with friends. The waterpark is huge and amazing!! Even at capacity the property is big enough that it doesn’t feel over run ( except the food issue). We never had an issue getting chairs at the beach. The beach staff were amazing and always willing to bring an umbrella and set it up. They are all super friendly and lovely. The casino is fun! Lots of people at night and good assortment of slots and tables. My husband loves the sports book. We golfed at royal blue. It was pricey too but for a destination it wasn’t crazy compared to other places we have gone. The course was in great shape and was wide open. We played in 3.5 hours. Amazing staff there! We really enjoyed the golf. So overall pros and cons. The cost is not for the faint of heart… get your wallet out if you are coming here!! There is also a daily resort fee of almost 100 per day. Nothing is cheap here! A 2 litre bottle of water was 13 USD. Overall we have enjoyed our trip. Lovely property and very relaxing. However, the whole restaurant thing is nuts especially given the cost. Oh and one more thing.. there are no ice machines on the floors. Yesterday my husband called for ice.. it finally showed up about an hour later. Today he called again.. that was about 2 hours ago and we have concluded it’s not coming.. again for the cost the ice should 1. Show up and 2. Show up in a reasonable time.
Extra night due to flight cancellation
Cale B on Mar 23, 2024
Mike the bell guy really went out his way to help us out transferring our luggage after weather cancelled our flight and we had to book another night. Room was nice and clean and reasonably priced compared to other hotels at Baha Mar. Definitely the bast bang for the buck at the resort.
It may be newer but it ain’t better. Atlantis Reef is where we will go next time
mlacy2016 (Toronto, Canada) on Mar 23, 2024
We tried Bahamar over Atlantis this year. We come to Bahamas every year for past 10. The Reef at Atlantis was our go to. 2 bedroom suite with full kitchen. We would rent a cabana at water park every day. Order in alcohol (delivered) and some food items for breakfast. We were disappointed with our decision to try SLS. We had two rooms. Ocean view. But they are small and privacy in room is an issue. Also paper thin walls and no real balcony. No in room fridge although we were able to have a small one brought up. We booked cabanas at Baha Bay. 1k a day on average. Over priced. Service lacking. No towels at cabana on one of the days.
Great week at SLS
Kevin W on Mar 22, 2024
Just wrapped up a weeks vacation with my wife celebrating my 30th BDAY. Overall resort is beautiful, clean and well maintained. Staff overall was less than friendly but one person that stood out was Clinton at SLS front desk. Right at check in he upgraded us to a 1 bedroom suite with ocean view. Above and beyond our expectations! We made sure to say hi to him each day as we passed by. Resort is pricey so be prepared to spend $250+ per dinner with drinks for party of 2. However quality of food is good so you get what you pay for. We booked through Costco so got daily breakfast, resort feeds paid for and additional incentives. Definitely plan the beach club for the day - best location, pools and service there was best. Well worth the money, but wish there was an adults only pool somewhere. This is definitely a family resort so if you prefer quieter, adults only maybe look elsewhere. Book your dinners asap to guarantee. Overall great vacation and recommend to others. As all other reviews say, be prepared to spend but you will not be disappointed with your experience.
Freely allowed to smoke around the pool
Carrie V on Mar 22, 2024
We are here now. We were really excited about this holiday. I’ve only given it 2 stars because the staff are absolutely lovely. Mama bear is particularly helpful. As is the bell boy and reception staff. Faultless. But There’s no evening entertainment. You can smoke freely around the pools. There’s no policy or smoking areas. We had someone right next to us smoking away today. All the sun beds go so you can’t move. It’s such a shame. The hotel is clean and tidy and the rooms are lovely. There’s absolutely nothing if you have a younger child to do in the evenings. I cannot believe a hotel to this standards lets people freely smoke around the pool. The staff though. Amazing. But I won’t come here due to these two issues. Such a shame.