TripAdvisor Traveler Rating

We had a great stay at the SLS Baha Mar. This was my second time, however my first time was during opening back in 2018 so a lot has changed! One thing that is still as consistent as back then is the wonderful staff — being in hospitality myself, I truly cherish when people go above and beyond for guests and their experiences and this was another stay where the people we encountered made the trip so special for us. Kristi the Concierge was the first person who left a lasting impression, with her absolute sweet and caring heart and demeanor. She made us feel incredibly special with her thoughtful suggestions and help! Damien at the front desk was also absolutely lovely.. I had a medical emergency the day before our departure and Damien was the MOD that evening, he was extremely attentive and caring following up on my well being and making sure I had everything I needed. I believe the lifeguards name that first responded is Miguel(?), he was at the privilege pool on Saturday, assisting me and getting me the proper help immediately. He was also very caring, gentle and continued to follow up throughout the afternoon… Overall, these are just a few people that made a lasting impact but I hope they get the recognition they deserve because that’s what makes hospitality special and sets you apart from other hotels. Some people have that gift of being able to touch other peoples hearts through kindness and acts of service and it’s not often you find them these days, so I believe the SLS is extremely lucky having lovely people on their team like the ones I mentioned :) thank you 3 again for everything you’ve done!

Spent 6 days at Baha Mar/SLS and here are my Pro's/Con's... Pro's: Staff was extremely friendly and helpful, Breakfast buffet was phenomenal, pools were beautiful, plenty of beach chairs and umbrellas, the grounds are gorgeous, the Spa is incredible, the food at all the places we dined at was very good, the wifi was very fast, the casino is well laid out, plenty of pool/beach towels, plenty of cold water dispensers out by the pools/beach, plenty of food options no matter what you're looking for. Con's: The hotel room bathroom's have glass walls and doors ZERO privacy (the glass is some what tinted but not enough), the bathroom had no place to put toiletries, the room safe was so high up on a shelf we needed a chair to look into it, the room door did not close by itself so you had to double check every time you left, the room itself had very little shelf space to place items, Cleo's breakfast while phenomenal it would take 5-10 mins to be seated even though it was mostly empty and staff was standing around, the hair dryer in the room was under powered, if you make a dinner reservation there is a $100 charge if you cancel with less than 24 hrs notice. Notes: Although the signature restaurants require reservations we were able to walk up to some of the other places and be sat immediately, and their prices were a bit more reasonable. I have no idea what they were thinking with the bathrooms. Glass walls and doors with really no way to conceal your activities really bothered us. On a separate note we booked through JetBlue vacations and were told we'd get $150 food/beverage credit. At check-in they gave us a list of places where this could be applied. At checkout when I asked why I didn't see the credit they say "it's not something you'll be able to actually see". They claimed it was taken off here/there but in a way I wouldn't see. They also said it's down in percentages, not dollar for dollar. Honestly I think it was a sham and when i'm spending over 5k for 5 nights I think you should manage the credit in the customary fashion. Overall it is a beautiful resort with a great staff. Yes it is pricey ($12 beer, $21 frozen drink) but we will consider going back. The layout of the rooms and bathroom will be a consideration. For such a beautiful resort it's hard to fathom how they missed so badly on this one aspect.

CLINTON IS THE GOAT. Very hospitable and made great conversation. Would definitely recommend. He was very helpful and attentive to my needs he always greeted me with that beautiful smile of his

Clinton was so helpful and kind and genuine. GIVE HIME A RAISE!!!! Definitely the best hostess. Made the most of our night

Fantastic experience at the SLS! The front desk staff is outstanding and Miguel one above and beyond to help me which I really appreciated his great customer service.