Sandals Royal Bahamian Spa Resort & Offshore Island reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

13111 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Wonderful

Waay2018 (Denver, Colorado) on Jul 13, 2024

The team did a wonderful job helping us celebrate a special birthday. The grounds were lovely, the entertainment was fun, and the food was tasty. Some of the rooms are very worn (even the ones that were supposedly just renovated), especially given how much the resort charges per night. If you are eligible, the dine off the resort program is a lot of fun and a great way to see the island.

TripAdvisor users rated this property 1 out of 5

Save your money and believe the reviews!

Jamie K on Jul 10, 2024

To say my husband and I were disappointed in our experience is an understatement. We have been to other Sandals resorts and I have always left feeling pampered and rejuvenated. This resort left me in tears and contacting my travel agent to go home after only a few days. We arrived to a dirty room in the West Bay building. There was a puddle on the floor (which I later discovered was from a leaking fridge) and another guest's hair was on the tables and balcony. We did not have enough towels and when we asked for some, we were told they didn't have enough. We pressed on thinking surely this was a fluke and things would get better. They only got much, much worse. We experienced very slow service at the restaurants, often waiting 50+ minutes between courses. We also received the wrong food on more than one occasion, and it was usually cold. It's sad when the best meal at a "five star" resort is a cheeseburger in the pub because it was hot. I had to avoid water in the restaurants as well because there were things floating in it more than once. Staff was incredibly rude and made us feel as though we were bothering them. I sat at the bar on the island with only one other couple and was not acknowledged for 15 minutes. The bartender just kind of puttered around ignoring me. Most bartenders would ignore guests, or point at you and say "Yeah?". Multiple times I was given the wrong drink order or given a drink in a dirty glass. The worst part came on our last night. We noticed an abundance of bugs, especially inside. Outside, I get it--it's a tropical environment. But why are there so many flies inside? We went to Tesoro after my husband spent an hour and 45 minutes trying to change our dinner reservation at the steak house, only to be told no. My husband went to the antipasto/salad bar, and he noticed an abundance of fruit flies around the lettuce. He tapped the romaine lettuce container and at least 50 fruit flies swarmed out. These are only a very small fraction of the amount of issues we had. We met with Selina, talked with Kevin the GM, were promised improvement and a follow up email with some sort of corrective action, but it was all lip service. This company truly does not care about their guests. I have reached out to customer service multiple times and have yet to get a response. Stay far away from this resort and the Sandals brand if you want to enjoy your vacation.

TripAdvisor users rated this property 1 out of 5

Trust the negative reviews you are reading!!

flipball02 on Jul 10, 2024

Before booking with Sandals, I would really recommend reading the negative reviews! We saw some before we booked and hoped they were one offs, but this is NOT a five star resort and you will be overpaying for terrible service and terrible management. I would recommend looking elsewhere if you want 5 star service! Below were our issues, and Sandals, you can save your templated response to this review. We’ve reached out multiple times to the customer support email you give everyone and have gotten the same lack of service there as well! Here's a breakdown of our stay: 1. We arrived to find out that the room we had booked and paid for was no longer available, a fact we should have been informed about prior to our arrival. 2. After being told about the room issue, we were taken to lunch at Kanoo, where we waited over an hour for our food, which came out wrong. Service was incredibly slow, and we had to ask multiple times for refills on drinks. 3. Upon returning to our room after lunch, our bags were not there, despite expecting them. As a pumping mother with a 6-month-old, this was particularly frustrating as I needed access to my pump supplies. 4.Dining at the steakhouse was another ordeal. Despite having a reservation made by our butler, we waited 15 minutes to be seated (which we were okay with and understood) and endured a two-hour meal due to slow service. We had to fetch our own drink refills at the bar because no one ever came back to our table… they would just drop the food and run. 5. Despite requesting coffee via room service at 6am, it never arrived until we followed up with our butler at 7:30am. What was the point of having an in-room exclusive dining if they never responded? 6. Breakfast at the French restaurant was similarly disappointing with long waits for service and missing beverages. Took over 20 minutes to get water and then another 15 for our drinks. a. After this, we spoke to the food and beverage manager who was super nice and told us everything would change. From then on though, we felt like we were being watched and heard the staff making comments about us. Felt uneasy and unsafe. 7. Our room wasn’t cleaned out 2 out of the 3 days and dishes were left in the room and the bed wasn’t made up. 8. Saturday night, our butler sat us at the English pub and we waited 20 minutes before getting up and asking a server if we could get some service. She then blamed it on our butler saying he should have told them…It’s funny though because while we were sitting waiting there, another server went to the table next to us 3 times to help them. 9. I had asked our butler to freeze my ice packs the night before we checked out so I could travel with my breast milk and he had our checkout date wrong so when I asked for the frozen ice packs back the next day, he lied and told me the freezer was broken… and one ice pack was frozen while the other wasn’t. a. I talked to the F&B manager about this two days prior and they had a room dedicated to these types of things and I specifically told our butler to talk with her if he needed to! Traveling mothers out there you know the stress of pumping and traveling! Overall, the service was severely lacking, even the cheapest cruise has much better service. Staff appeared unfriendly and overwhelmed, and there was a noticeable lack of management presence. Despite assurances from management ( special shout out to Fabion who never followed up with us like he promised and we had to call and email him to get a response), our concerns were not addressed in a timely manner, and we were left feeling extremely disappointed with our stay. We hope management takes these issues seriously to improve future guest experiences. We’ve also asked multiple times for someone to give us a call so we could address these issues!

TripAdvisor users rated this property 3 out of 5

Service needs improving

stephenhH5772MP on Jul 10, 2024

This will be a true review I’m not fussy but expect higher standards when I pay huge money and especially on my Honeymoon CHECK IN Absolutely superb from the minute you walk in to the point they take you to your room you feel like royalty and they are lovely and polite. ROOMS Dated but clean well maintained and comfortable, the rooms don’t get made up like a 5 star or tidied but it’s ok no big deal and fridges don’t get replenished as regular as you would expect BREAKFAST choice of 3 places Buffet and choices which are good, service is slow, and you queue a lot of the time Be aware most of the restaurants have no A/C so of an evening it is like a sweat box and very uncomfortable, service is beyond slow I asked many times for a drink sometimes 3 and still didn’t get one, refill of wine SLOW, there is no buffet in any restaurants of an evening everything is set meal which can be repetitive, getting a reservation is hard unless you want to eat late, and again queue’s if you are going to the restaurants that don’t require one. POOL BAR Staff are rude well the Male ones are the ladies are nice, some don’t even talk to you they just point get your drink and move on, the main pool bar in the music area, I waited 15 minutes and got asked 3 times and still didn’t get a drink on many occasions so just went to the central beach bar which was a bit better, so my experience for day drinks wasn’t great at all and everybody was complaining. So all in all started off amazing then with just slow service and lack of service or sometimes no service, that’s what let’s this place down the staff are just forgetful and slow, and it spoils the 5 STAR experience, also we expected service at the sunbeds we got that for 4hrs on our 9 days holiday which we normally every day at the other Sandles ive stayed at you get that service, everybody was complaining the manager was consistently with guests. So I’d say if your going 4 days with a group happy days but definitely not a 5 start couples experience unless they change their ways and it could save what could be a lovely place to stay.

TripAdvisor users rated this property 5 out of 5

Awesome place

DougLeopold (Bryan, Texas) on Jul 10, 2024

We had been to Sandals South Coast so we had high expectations. This Sandals is smaller than South Coast, but was awesome! The food, atmosphere, service, drinks, and pools were all great. We stayed in an East Bay room and it was very nice. The island is really cool. We are early to bed people, so I would have liked to see dinner restaurants open an hour earlier, but that is not a complaint. Dinner was great!

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