Sandals Royal Bahamian Spa Resort & Offshore Island reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

13243 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Sandals Royal Bahamian

KariJo2024 (Richmond, Texas) on Nov 07, 2024

We spent a week here in October. I loved the beautiful gardens like all the Sandals. The building we stayed in, smelled like mold and water damage. I did find out that the building is going to be remodeled soon. The food was ok, we have had much better and other Sandals locations. The workers were all very happy and worked hard. I absolutely loved the island, we spent most of our time there. The dock that we load the boat to go to the island needs repaired, there are large rusty nails hanging down that could really cause harm. There was alot of sea weed in one section of the beach, it would be great if they could get some equipment to help remove it. The rest of the beach was nice. Overall we had a great stay and I would return because I loved the island so much.

TripAdvisor users rated this property 5 out of 5

Amazing

bobC2997EF (Port Saint Lucie, Florida) on Nov 07, 2024

My wife and I spent a week at the Sandals Royal Bahamian and loved it. The facilities, the staff and the food were all wonderful. Look forward to visiting again soon.

TripAdvisor users rated this property 5 out of 5

Another amazing trip to SRB!

eybower (Vernon, Connecticut) on Nov 05, 2024

5 out of 5 stars! Excellent trip once again! We were married at this resort last year and returned for our first anniversary. Our butlers Angella, Vardis and Darrion were too notch and went above and beyond to make our anniversary trip memorable! Be sure to visit Syd and Anna at Butch’s Bar for a chocolate martini and guava bubbles. Absolutely delicious! And don’t forget to get your photo shoot (Shavon is amazing and did our wedding photos and our photo shoot this visit as well). We stayed in room 611 in the east bay building and the view was absolutely breathtaking !! Highly recommend Sandals Royal Bahamian!!! ??

TripAdvisor users rated this property 3 out of 5

Mehhh

Keith W on Nov 05, 2024

We stayed on the 6th floor in the West Bay. Although we put the room service light on everyday room cleaning, trash removal etc was non existent. We was suppose to have turn down service. We had to ask for fresh towels daily to employees. Our bed pillows were less than desirable and woke up in the mornings with an aching back from the mattress. We tried to make reservations to eat at two of the finer restaurants offered but to no avail booked solid with reservations during our 4 night stay. Unless you had a butler room obtaining chairs by the pool was tougher as well as they are reserved for those rooms. One would hope that for the expenses we incurred to enjoy ourselves it would be better thought out for everyone. In room dining was okay I suppose for the few times we had it. They took our orders over the phone after calling multiple times they finally answered and still missed items every time. The wedding we were attending turned out beautiful all things considered. Unfortunately for the wedding couple their things didnt go as ideally as they had wished but they still married in a beautiful place. We still managed to enjoy ourselves even with these hiccups of service.

TripAdvisor users rated this property 3 out of 5

Not the usual Sandals experience

Guide42637564316 on Nov 05, 2024

I just returned from my Birthday trip visit at Sandals in Bahamas. I can honestly say it was not the typical Sandals experience initially, however Selena, guest exp Director gave 100 percent effort to address my concerns and correct the issues. My first day was really horrible, I booked a suite in the West End bldg. The entire building had a mildew smell and the suite also had that musty/mildew smell. I believe it was the carpet and the lack of good airflow inside the bldg. I immediately requested to change to a room with no carpet. My request was granted and I was able to pay the upgrade fee to move buildings. After waiting over 2 hours to get the new room, when we entered it was smaller, but definitely nicer. However, after getting settled in we noticed that there was an open container of OJ in the refrigerator which made me feel like the room wasn’t clean. The room also had a smell of sour milk by the bed. However, after I complained, I met Selena and she worked very hard to correct the issues. She had the room cleaned and they changed the area rugs in the room. She had them change the filters in the AC unit, which was heaven sent because the first night, I had the worst sinus headache. I must also say the staff were very friendly, Yolanda from the gift shop, the photographer was great (sorry I forgot his name) and the entertainment staff were outstanding. Unfortunately we were not able to experience the island due to the strong winds so it was closed. However, my experience was better, but I can honestly say they need to pay more attention to the cleanliness of the rooms and remove all the carpet in the West End buildings, and the hallways in the East End building. I will not return to the Bahamas Sandals, but I do appreciate the efforts that they made to give me a better experience. The food was great, and the entertainment staff were lovely.

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