TripAdvisor Traveler Rating

It’s an all inclusive, on an island. People complain with hopes to get free stuff. If you can’t have fun, it’s your fault. The ocean water is very clear, the private island is a nice visit, food was ok all over, staff was friendly. It’s close to the airport so transfer is easy. Smaller resort where restaurants are all close by. Pet the cats. Bring cat treats snorkeling, the fish swarm. Men: you don’t need long pants or shoes. Shorts and sandals good everywhere.

Unfortunately, this is where my husband and I chose to go for our honeymoon. We had heard great things about Sandals and their honeymoon experience. However, we were not treated like honeymooners at all, let alone customers who were paying a pretty penny to be there. When we first arrived, we were greeted pleasantly at the front desk and escorted to our room which was great! But once we got there, there were workers standing outside of our room with the champagne bucket and frills of the honeymoon suite that were supposed to be already set up for us upon arrival. Mind you, we also checked in two hours after our room was scheduled to be ready. Ok, minor inconvenience but we got over it. Then we realized that room service was not even included in our all-inclusive package. We did not pay for the butler, however, talking to other guests they got a butler for cheaper than our package. It seemed that everyone staying there had different "rules", prices, and what was included even if they had the same package. There didn't seem to be any consistency. Also, we felt like since we didn't have a butler, we were put on the back burner. We would order food for lunch and were forgotten about when we were one of two people in the restaurant. One time we sat down to dine and ordered a pizza and my husband got soup. 30 minutes later we're still waiting for the pizza and we ask to check on it and where the soup is and the waitress forgot that he wanted soup... Brought that right over but the pizza was still very undercooked. The restaurants where you can make reservations had good food and service (steak was great everywhere), but because we didn't have a butler, our reservations were always at 7:30 or 8:00 when we requested the earliest time (5:30 or 6). If you don't have a butler you are put at last priority and seen as an inconvenience and not treated like a paying guest. I get butlers have priority but we paid a lot for a luxury resort and experience to be forgotten about and get the bottom of the barrel. Additionally, the rooms and buildings were not kept well, it was very dirty and there was actually mold on the ceiling (I don't have a picture but it was particularly bad in the pool room) as well as by the vents. Some of the staff were amazing and very personable while others were rude and seemed like we were an inconvenience. We talked to a lot of the staff and got to know them. It was frustrating to hear that a 6-7 billion dollar establishment underpays their workers. On top of that, workers aren't allowed to accept tips and they are afraid to accept anything because they don't want to get in trouble. Housekeeping was also another issue. One night they came at 7:30 at night to clean our room when we were trying to relax so it didn't get done that day. There were multiple days where we didn't get serviced when our "service" light was on. We had to call and ask or stop one of the people to ask for towels or to have our bed made up. For paying this much money to stay there we shouldn't have to worry about that. The ocean was great and snorkeling was fun, but if you wanted to rent the free snorkels you had to stay in a certain area or go on a boat. My husband and I ended up buying two pairs so we could do it on our own terms which was great for us, meanwhile the boats were dropping people off in the area we were snorkeling in that was "restricted" with their rented gear. Ultimately, we went to sandals because they are known for their honeymoons. We cannot get our honeymoon back and we are very disappointed with our experience. It’s a shame that this once in a lifetime experience was ruined. It’s not what we were promised or paid for, let alone any more special. We didn’t get a honeymoon experience. We even were talking to some other guests (two brothers) who got upgraded to a honeymoon suite.... when it wasn't their honeymoon... Meanwhile they didn't offer to upgrade us and we still stayed in the lowest grade room. On our last day, there was a mistake or miscommunication with our flights so we asked them for help or if there were any deals and they rudely said that we are already in the cheapest room. The front desk was pleasant when we arrived but as soon as it was time for us to check out and they had our money, they didn’t care about us. For our last night we checked in to the colonial and after telling them what our situation was they were very sympathetic and upgraded our room. We received a “complementary” photoshoot which sounded great! However once we went to the photo place we were told taking the pictures was free but if you actually wanted a DIGITAL copy it was $20 a photo. It’s an all inclusive resort but they try to charge you for everything. It’s basically just food and drinks. The best food was where you needed a reservation. Overall, we are very dissatisfied with our experience and regret that we chose Sandals for our honeymoon locations. I really wish our honeymoon experience was better. We didn’t feel special at all, let alone a paying customer. Please think twice about going here.

Water aerobics Rajay - really enjoyed. Good exercising - excited during the class.

We spent six nights at SRB for my 71st birthday in August 2026. This was a repeat of the 2025 birthday trip. The resort is a mix of hit-and-miss aspects. Butler service was a HIT, with impeccable service, attention, and great advice. Dylan The Butler (??) was a joy and we can’t recommend him enough. In-room dining was a MISS. We enjoy breakfast in our room and most days the order was incomplete. The private island, as always is a HIT and the jewel of this resort. The island’s restaurant, Aralia, *can be* a hit but the first time we tried to eat there our food never arrived and after 40 minutes we left. The 2nd visit—having made our displeasure known— we were treated well, the food was delicious, except dessert never arrived. ??. We laughed and went to the island pool. For our first visit we stayed in an East Bay club level walkout room (106) that was lovely, fresh and clean. During our recent visit, our suite in the Island Village (#749) was beautiful and we enjoyed its amenities. Housekeeping during our stay was prompt and thorough and we appreciated the turn-down service at night. I will say that we recommend the Island Village area because of the quiet, the privacy and the overall vibe. The rooms are in adorable cottages, surrounded by lush landscaping. Even if you have a suite with a private pool, there’s a small pool and a large whirlpool in the Island Village that creates a mini resort within the resort that we just loved. The food overall at this resort was very good and a noticeable improvement from our first visit a year ago. We ate at Soy, Kimonos, Tesoro, La Plume and Butch’s and did not have a bad meal all week. . The staff at SRB is wonderful. Everyone we encountered from gardeners to housekeeping to restaurant staff, butlers (even those not our own!), entertainment staff, bartenders, spa service employees and management are pleasant, warm, helpful, friendly and professional. High praise to everyone at this resort! Overall we love this resort and will return again.

Our friends got married yesterday. The wedding, cocktail hour, and reception were all amazing. Waynette was the best she made sure everything ran smooth and everyone was having a good time. Anthony made the best drinks!! And the food, exquisite. Plus DJ Chubbzz cranked out great tunes. We danced until they kicked us out. Can’t thank you guys enough for such a fun wedding. Our stay here has been great as well. All staff are so friendly and if you’re looking for a great coffee drink, Arizona will hook you up at the little eclair truck.