TripAdvisor Traveler Rating

My husband and I went to Sandals Royal Bahamian for our honeymoon and truly enjoyed every second. We had an amazing driver, Ricardo, and two amazing butlers, Taya and Nicola. The other staff at the resort were friendly as well and the food was tasty overall. The private island is a must. We can’t wait to visit again and experience the excursions the resorts offer.

PROS: Private island, size of resort, FOOD was fantastic every place we went. CONS:: We had a room with NO Balcony, I have never been to a sandals (been to 5) that didn't have balconies so I just assumed. DO NOT ASSUME. The beach is tiny so you can't get the long walk on the beach.

We loved the location of the resort, and the ride to and from the airport with Markey Mark was enjoyable and informative. The atmosphere of the resort was very relaxing. We especially enjoyed the view from our oceanfront room—it was absolutely beautiful. The cost compared to what we ate, drank, and enjoyed felt very fair for the value. The Sandals team was constantly cleaning, sweeping, and maintaining the property, which really stood out. We stayed on the east side of the resort and appreciated the respectful noise level. On a side note, Kimerly and Dylan did a great job taking care of our requests, and Jason, the bartender at the poolside bar, was fantastic. We absolutely loved the island—it was beautiful and quiet. We’ll definitely spend more time exploring it next time. Thank you for an amazing trip!

The butler service at the resort was top notch. The crew we had, Dalton, Nasha, and Cameal handle every request no problem. From shifting dinner reservations, booking transport, to facilitating day-to-day tasks. Can't say enough great things about how that team made our stay more enjoyable, which allowed my wife and I to really relax. Nothing this team wouldn't do to make sure we had a great time. Also our transport drive, Ricardo was great about history of the island and things to do. 100% recommend the resort. Only criticism, which is very minor, was the regular staff at the resort seemed over worked and under appreciated. Some of that I feel could be attributed to guests who do not treat staff with respect, but could feel that undertone when interacting with them. This should not deter anyone from visiting this resort. Look forward to our next stay, keep up the strong work Dalton, Nasha, and Cameal!

My advice would be to avoid the Sandals Royal Bahamian resort. So disappointing. We stayed there in February 2026. The resort is tired and dated – rooms are in desperate need of refurbishment as are the carpets. Poor check in and no information given as to where to find anything, where to eat etc. We booked our stay at a previous Sandals resort 14 months prior and booked a ground floor garden room. On arriving at Royal Bahamian we were given a room on the 4th floor east wing without even a balcony. We had clearly been misold at the previous resort. We wasted nearly an entire day trying to rectify the issue caused by Sandals. Junior managers did not do anything and were rude and aggressive. There were about 4 junior managers talking to us at once. No one took ownership. They would not listen to our perspective at all and just kept telling us we had only booked a garden view room which do not come with balconies. The room we were given was awful – mould in bathroom, threadbare carpet, rusty bathroom fittings, chipped paintwork (I have photos). Hardly the standard we expected for a supposed luxury resort and the price we paid. We eventually got moved the next day to the same category of room, still no balcony and only very marginally better than the first. We kept going back to try and sort the issue but were blocked at every opportunity. We eventually had to meet with the deputy Hotel Manager who advised we could be moved the following Monday i.e., 5 days into our holiday. Not ideal at all and were moved 3 times in total. The final room did at least have a balcony but not a nice view and still dated. We were given $150 credit and use of the beach cabanas as compensation. This did not make up for the distress caused. They also then tried to charge us for the cabanas and we had to keep asking for our credit as it was not forthcoming. Another waste of our time trying to sort this out. Food – mediocre at best. Kimonos was good and Butches was good (although one booking they had no record of) – the rest were not up to standard. At Soy we got seated on a table where a jug of water had been spilt and the seats and floor were wet. At Gordons on the Pier there was no shelter from the wind – we had to sit with towels round us. Food often cold and had to be sent back, lack of variety and a struggle for a vegetarian. Italian was the worse for serving food cold and a lunchtime pizza from the Italian took over an hour. Hardly any ice cream on site – only a choice of 2 flavours and not visibly available. Having ice cream is just a basic requirement for a beach resort surely. There were no niceties at all, no chocolates on bed, no extras in rooms. All very basic. On Valentines Day they did put on an event although not widely advertised so we knew nothing about it until later in the evening. Event was meant to end at 9.30 but when we got there at 9 all the chocolates were being pack away. There were loads left but were not made available to guests. They were just taken away. Entertainment – a couple of good singers but other than that poor. In house entertainment very poor – heard the same trivia quiz about 6 times over during our stay. Nothing seemed to happen on time. Drinks – ok in some bars but overall inconsistent. Sometimes good, sometimes not good and either way too strong or watery due to excessive ice. Spa – had 2 facials – the actual facials were fine. I went back after the second due to some spots appearing that I asked to be sorted at the 2nd facial. They did not want to know and said I needed to pay for yet another facial. At $189, I don’t think so. The lady I spoke to at the Spa was again rude and aggressive and I had to argue to eventually get things sorted. I was told that this would not have happened had I purchased their recommended products and that my skin was at fault and that I needed to see a dermatologist. Utter rubbish. I have good skin and the products would have costed another $170 on top of the facials. Also, on 2 occasions got sent to the wrong spa venue as no one had communicated with us. For a supposedly luxury brand Sandals was sadly lacking in every department. Would never book with them again. Other resorts do things so much better and actually put the customer first. Royal Bahamian certainly did not.