Sandals Royal Bahamian Spa Resort & Offshore Island
Nassau 5.0
Overview
Winner of the prestigious Five-Star Diamond Award, and located on Nassau's renowned Cable Beach, this resort stands alone as the premier destination for people in love who demand only the very best. From an Offshore Island with two private white-sand beaches to world-class dining at ten restaurants; from relaxing afternoons spent in Zen gardens to lounging by various sparkling pools; from rooms and suites, ranging from sumptuous to over-the-top lavish including some with 24-hour room service, Butler Service and chauffeured Rolls Royce or Mercedes Benz airport transfers, to seaside massages at the Red Lane® Spa - you'll know, beyond a doubt, that you've discovered paradise.
Check in
3 p.m.
Check out
11 a.m.
Rooms
404
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- Luxury Included®
- 24-hour room service in select categories
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms

- 1 king bed
- Pool, Garden View
- No more than 2 guests in the room
- 1 king bed
- Pool, Garden View
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Balcony or Patio
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Ocean, Pool, Garden View
- No more than 2 guests in the room
- 1 king bed
- Ocean, Pool, Garden View
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Balcony or Patio
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- Living room
- 24 hour room service
- VIP Rolls Royce or Mercedes airport transfers
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Butler service includes:
Your wish is our command. With the uncompromising attention of a butler trained to the highest standards by the Elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage…attending to your wardrobe…serving a glorious repast on your terrace…Just to name a few…a Sandals Suite, complete with your own butler, is the ultimate indulgence. Our butler suites also feature a cordless phone, DVD player and Premium liquor.
All guests staying in a room category with Butler Service will need to fill out a form in regards to butler preferences. To access this form, please visit https://butlerservice.sandals.com/

- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Climate control
- Patio
- Seating area
- Upgraded amenities
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Some rooms have a shower only
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Fridge
- Lit make-up mirror
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Ocean, Pool View
- No more than 2 guests in the room
- 1 king bed
- Ocean, Pool View
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Ocean, Garden View
- No more than 2 guests in the room
- 1 king bed
- Ocean, Garden View
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Patio
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- Mini fridge with fruit juices, water, soda, beer and wine
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Fridge
- Lit make-up mirror
- Patio
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Fridge
- Lit make-up mirror
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Butler service includes:
Your wish is our command. With the uncompromising attention of a butler trained to the highest standards by the Elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage…attending to your wardrobe…serving a glorious repast on your terrace…Just to name a few…a Sandals Suite, complete with your own butler, is the ultimate indulgence. Our butler suites also feature a cordless phone, DVD player and Premium liquor.
All guests staying in a room category with Butler Service will need to fill out a form in regards to butler preferences. To access this form, please visit https://butlerservice.sandals.com/

- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Located on 2 floor
- Royal English Hideaway Villas building
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Butler service includes:
Your wish is our command. With the uncompromising attention of a butler trained to the highest standards by the Elite Guild of Professional English Butlers, you will be pampered throughout your stay in extraordinary ways. From unpacking and packing your luggage…attending to your wardrobe…serving a glorious repast on your terrace…Just to name a few…a Sandals Suite, complete with your own butler, is the ultimate indulgence. Our butler suites also feature a cordless phone, DVD player and Premium liquor.
All guests staying in a room category with Butler Service will need to fill out a form in regards to butler preferences. To access this form, please visit https://butlerservice.sandals.com/

- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on floors 1 to 2
- Island Village building
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Mini-bar
- Patio
- Seating area
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Club Sandals includes:
- Club Sandals Lounge is accessible 24 hours with the Club Sandals Concierge available between the hours of 8 a.m. – 10 p.m. to assist with reservations for spas, excursions, restaurants and just about anything.
- Preferred Club Sandals Lounge check-in with chilled towel and champagne.
- Weekly hosted activities like a cocktail party, a martini evening, wine tasting, snorkeling and exclusive Island Routes Tours.
- In-room/suite and lounge bars with scotch, vodka, rum, whisky, wine, beer, juices, sodas and water.
- Relax with a kindle in the Club Sandals Lounge, while enjoying mouthwatering culinary treats, an assortment of teas and world renowned Blue Mountain coffee.
- Room Service available from 7 a.m. to 10 p.m. daily.

- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on 2 floor
- Island Village building
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Located on Ground floor
- Island Village section
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Mini-bar
- Seating area
- Private plunge pool
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Island Village building
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Private check-in
- Private Plunge pool
- Renovated in: 1
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.
Private plunge pool
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Located on Ground floor
- West Bay building
- Maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Phone
- Safe
- TV
- Amenity kit
- Refrigerators are stocked with water, soda and juice.


















Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
- The Grove - Central hub from dust till dawn with weekly theme parties, international deejays, curated signature experiences and a Bon Voyage celebration
Type | Amenities | |
---|---|---|
Sundowner | Bar, Swim-up bar | |
Sunset | Bar, Swim-up bar | |
Aralia | Bar, Swim-up bar | |
Queen's Pearl | Bar, Sports bar | |
Balmoral Bar and Piano Lounge | Bar, Piano bar | |
Aralia House | Bar | |
Coconut Grove Bar | Bar | |
Mr. B | Bar |
Check-out time: 11 a.m.
Wi-Fi
- Lobby
- Room
- Throughout the property
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Kanoo | Buffet | Pizzaria, Pan-Caribbean | Breakfast, Lunch | This restaurant provides both buffet and à la carte dining |
Tesoro | À la carte | Italian, Pizzaria | Breakfast, Dinner, Lunch | |
Aralia House (On Sandals Barefoot Cay) | À la carte | Caribbean, Seafood | Lunch | |
Kimonos | À la carte | Asian | Dinner | Dress code, Reservations required |
Butch's Island Chop House | À la carte | Grill/steak house | Dinner, Lunch | Dress code, Reservations required |
The Queen's Pearl | À la carte | British Pub | Dinner | |
Soy | À la carte | Sushi | Dinner | |
Gordon's on the Pier ($) | À la carte | Gourmet | Dinner | Dress code |
La Plume | À la carte | French | Breakfast, Dinner | Dress code, Reservations required, This restaurant provides both buffet and à la carte dining |
Calico Cafe | À la carte | Seaside Grill | Lunch | |
Bahama Mama Mia (Food Truck) | Snack bar | Italian | All day dining | |
Coco Queen (Food Truck) | Snack bar | Bahamian Fusion | All day dining | |
Sweets N Tings (Food Truck) | Coffee and Pastries | All day dining |
- Rooms: 404
- Fitness centre: on site
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- The Fitness facilities are fully air-conditioned and have state of the art equipment that is available 24/7. They offer Life Fitness equipment.
- Three distinct Red Lane Spa locations; Main Spa, Day Spa and the Offshore Escape Zen Garden on Sandals Island
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Resort Evening Attire
Dress pants/trousers or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t-shirts, sleeveless shirts, sneakers, flip-flops or slippers. No hats or caps. Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required. Select dinner venues require Resort Evening AttireResort Casual Attire
Pools
- Jetted pools: 3
- Outdoor pools: 2
Water sports
- Motorized watersports: on site
- Non-motorized watersports: on site
- Scuba diving: on site
- Snorkeling: on site
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Waterfalls
- Scuba diving is unlimited for Certified Divers on production of Certification card and basic orientation.
- Discover Scuba Diving (DSD) is available for beginners at an additional fee. available ($)
- International Certification is also available at an additional fee. available ($)
- Baggage check
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry facilities available ($)
- Medical services available ($)
- Multilingual staff
- Tour desk


Aerial view

Bal Moral Tower

Pool aerial view

Beach

Beach

Beach

Beach

Pier

Fire pit

Fire pit

Fitness centre

Watersports

Casanova

Pizzaria

Front entrance
Location

Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.0
-
Value 4.0
Disappointed
Bryan G on Sep 22, 2023
I was really excited for my stay at Sandals Royal Bahamian to celebrate my 20 year anniversary. Unfortunately, it wasn’t the experience I feel I should have had based on what I paid. There are pros and cons to this visit. The Pro’s - the employees are very polite and smiling all the time. Food options are good and better than most all inclusives I have been to. Activities at the fun pool were great and a good time. The Sandals island beach was great with a great setup. Cons - when I arrived I asked at the front desk if I was able to upgrade to an ocean view room and that I understand I would have to pay the difference. The room wasn’t available through Travelocity but sandals customer service said there was a room available and I would have to ask for it at check in. The person checking me in said they would let me know about the room and then never called or got back to me. I was looking for the robes in my room and there weren’t any so I had to ask 3 times to get the robes throughout the day just to get them. There was a room that must have had a bad plumbing leak that caused the entire hallway area by our door to be soaked. Every time we came and went from our room it smelt and we had to walk in a saturated carpet. We had dinner at LaPlume and when we arrived the dining area was extremely hot. We asked the server and she said yes it is hot and the AC must not have been working. We were assuming that it would come back on soon but I didn’t. So we had to be in formal clothes (long pants for men) and had sweat dripping down our faces while we ate. It would have been nice just to have an option to come back later or change the reservation. We had a candlelight dinner set up on Tuesday to celebrate our anniversary. It was a lightning storm and raining. As we walked up the server said we could still have the dinner if we wanted because we would be covered. We didn’t want he server to get soaked bringing the food so we said we would just reschedule. We said to reschedule for Thursday. They put us down for Wednesday (I saw it on the app) so I called and said no it’s for Thursday. They never changed the date in the system so I ended up canceling it. While walking to our room one night the sprinkler in the hallway ceiling was leaking and dripped all over us as we walked by. I completely understand that things can happen such as power surges that happened and we lost internet and tv. That doesn’t bother me at all because it’s out of your control however all of my cons are completely within your control by giving me options like not staying on a floor that smells like a sewer and it soaking wet for 4 out of my 6 days. The smell stayed for the entire trip. It’s never the circumstance that happens, it’s how you handle it and I can say Sandals didn’t handle it well. I was so excited for this trip and I believe in getting what you pay for however this isn’t even close to the experience I paid for for my 20 year anniversary.
Check in DELAY
Guide63423825758 on Sep 22, 2023
(SAVE YOUR MONEY, GO SOMEWHERE ELSE) Long post: this was our experience and plenty of other couples aswell, decide at your own risk, if you decide to continue your trip. We were celebrating our Honeymoon, I submitted for the honey package well in advance and sent proof of our marriage certificate. We arrived at the resort at 2:30pm. (Check in is suppose to be at 3pm) (1st red flag: dingy 70’s era shuttle bus from airport, no complains gets the job done). We are told, room is not ready go get something to eat by the time you come back your room will be ready. We get back to lobby at 3:15, (LOBBY IS HOT, I COUNTED 16 COUPLES WAITING) Sorry room is not ready, you can go have a seat by the Welcome Lounge and have a few drinks. Lounge is extremely hot, I asked one of the staffers, are you able to bring a circulating fan into the lounge, SHE IGNORED ME. Around 5:20, staffer comes to us and says room is ready, we walk into the 6th floor, hallway is soaked in WATER, as she opens the door to our room, the room is under repair. She says sorry she can’t give us this room, by this time, 3 hours have gone by since check-in. Back down to lobby, same staffer says do you want to talk to our Manager, I said okay let’s go, we walk to the East Wing, wait about 15 minutes until Manager finally walks out, he apologizes and guarantees, we are getting another room that’s ready. Walk back to Lobby, same staffer apologizes again, says sorry ROOM IS NOT READY, even though Manager gave me his word. This time another Manager comes by to talk to me, again she apologizes and says we guarantee room will be ready by 7pm. 7pm comes and goes, finally at 7:46pm, we get walked into our room. We had booked Oceanview get the backside of the hotel facing the PARKING LOT, no honey package as promised ( I understand it’s an incentive). After 5 hours we are in the room. We spoke to multiple couples who had BAD experiences, from waiting 7 hours for their room, to clogged toilets, water leaking from the room, hair in the bed, to no towels. EAST WING IS CURRENTLY SHUTDOWN, ONLY WEST WING AVAILABLE. My belief is the West Wing is being OVERBOOKED, as you have rooms go down (maintenance issues) then they have to shuffle people around to get them into THE rooms, creating the long delays in checking in. WE STARTED OUR HONEYMOON ON A MONDAY!!!!!! Off season, I would be more understanding if it were in the middle of summer on a weekend. ANOTHER MAJOR ISSUE, I BELIEVE IS HAPPENING, RESORT HAS LOTS OF STAFF AVAILABLE, JUST NOT IN THE RIGHT AREAS, THEIR WAS PLENTY OF STAFF STANDING AROUND THE RESORT JUST TALKING. INSTEAD OF BEING IN THE HOTEL GETTING THE ROOMS READY
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
