TripAdvisor Traveler Rating

First experience is not good .. why the people should pay for the fridge. We are traveling all around the world and was shocked when my husband was told to pay for fridge. I’m also working as Manager at the hospitality… to pay for fridge in Caribbean country is a shame ..I hope the Management will do something

When we went previously the ice machine was broken. Is this fixed now? It was tough having no ice for 3 weeks in the heat when you are a drinking :) We would like to book again for October but this would depend on the ice machine working.

A very strange and odd hotel. I’ve called them twice to confirm my reservation and it’s not cheap to call Jamaica from the UK and they don’t have a clue what’s going on. I speak to people who are security or a random person and that take my name and then nothing happens or they say they will call back. It’s a really bizarre experience calling them. I have no idea whose this place functions. Also I’ve heard that fine people for not smoking in the rooms. Should be renamed Rooms Where We Sniff.

The beaches are the most beautiful in the world

This is my second time at Rooms. Will start with the positives. Location is wonderful, nice big beach on a great part of Long Beach, lots of chairs and umbrellas for shade. Property for the most part is well kept, very clean, gardens impeccable . Most of the staff were helpful and kind. Negatives WIFI does not work in many rooms, at all. Told to try the balcony, that never worked either. To get connection you have to go to main lobby area or towards restaurant . They said it is a problem since Melissa. Hot water. If you want hot or warm water you have to let it run for 20-30 minutes no matter the time of day. Ice Machine for guest use didnt work whole week, looks like it hasn't since Melissa. Smoking. I am a smoker. Have stayed at the property before so I knew the drill. Balcony only, make sure door is closed or you will get a fine. No problem. Last time I was here did exactly that and had no issues. Not this time. I think it was second or 3rd morning in I get a call waking me up saying the room alarm indicated I was smoking in the room. Told them they just woke me, I wasnt smoking and they are more than welcome to come up and sniff my room. They said no, that Ok and I thought it was the end of it. 2 days later I get a knock on my room and a nice lady is standing there with a notice saying Im smoking in the room and a bill for USD 250. I invited her right in, she smelled the curtains , walked around the room and agreed, NO SMOKE. I followed her back to main lobby as I wanted to speak to someone in management to straighten this out. I dont remember her name but someone higher up came back to the room with me for a sniff. She agreed there was NO cigarette smoke but she "smelled something" and would continue to monitor me. I showed her my ashtray on balcony, told he like everyone else, only smoked on balcony, flushed cold butts, never left balcony door open. She seemed fine with how I was doing it. Next day out on balcony having my first cigarette on balcony since coming back to the room and the outside fire alarms start to ring, It is coming form the other side of the resort , people out looking for what's going on. A manager lady shouts up at me that's it's me causing the fire alarm that my balcony door is open and the room monitor is smelling the smoke. I stood up and put my body against the closed balcony door showing her it was closed. Lots more conversation and then I am told I am not supposed to be smoking on the balcony at all, that the balconies are NON SMOKING. WHAT ??? Everyone else said that's what I was supposed to be doing including the 2 staff members who were in my room before. I did question why I am the only one not able to smoke on balcony, there were lots of people smoking cigs and weed on their balconies watching me get yelled at. My last 2 days if I wanted a smoke I went to the street at the front of the property or the ashtray at the entrance to the beach, walking by all the others smoking on their balconies. At some point they figured out it is probably a problem with their new super sensitive equipment and are going to have it check out. They could have cared less what they were putting me through while they figured out their problem. Sure lets just harass this poor lady into tears calling her a liar to her face even though she proves time after time she NEVER smoked in your room and followed the rules she was given. I felt targeted, unsafe, unwanted and could not wait, for the first time in my life, to finish my "holiday" and get back home. In total I was accused 6 times over the week by phone call or in person. I felt harassed. My last night when I return back to the room to shower and pack I actually called the lobby telling them I was going to have a shower and that I still wasnt smoking if their alarm went off I was so on edge. Lobby was closed, no one answered the phone so if the alarm rings in the night I guess there is no one to harass you over it. The next morning when I was checking out I still had no idea what was going to happen. No sleep for me last night.