TripAdvisor Traveler Rating

This is our second trip to Sandals (new) Grill. We had a wonderful time. The room was exceptional. Great view. We’ve already made plans to return in a couple years. There’s a few employees we would like to commend for always being helpful and friendly: Terry Ann and Judith in the Bayside restaurant, and Oneil who was one of the photographers!!

We have returned from our 46th trip to Sandals Negril. We are Ambassadors and upon arrival we were welcomed as if it was our first time at a Sandals. We got out of the car and there was no one in the lobby. A staff member finally walked over and told us to sit down and someone would be with us shortly. After 5 minutes one of the girls went to get the General Manager. She came out of her office to see us. She handed us the ipad to sign in. I stood there doing the checkin while she was talking. As Ambassadors we are supposed to have in room check in. Upon arrival to the room and for the first time there was no welcome home sign . We had to call a few times due to not being re-stocked with wine. We had no hot water one night…cold showers suck!!!! No wifi on the beach by Longshore rooms and one day with no electricity. All this was referred to staff …….no apologies. Also the hot tub was cold for a few days. The food was just ok and the pizza was horrible….mostly rubbery dough. In a positive note, Negril has one of the best staff in the chain. They are always smiling, happy and caring about the guests. We have known a lot of them for over 25 years. Service in the restaurants and bars was great!!!

Aqua Yoga with Kevon was amazing. He's fun and very energetic. Definitely take part of his "class". You won't be disappointed ??

King James was amazing he got got some good dancing moves we love him also shout out to ashilann and Briana from the entertainment team we love them.

King James and Ashilann from entertainment team did a phenomenal job. I will definitely come back.