I’m a Marriott Titanium Elite and stay in dozens of Marriott branded properties every year, including lots of Delta properties. I feel I know what the brand should deliver. I know this place isn’t the Ritz but it’s not a Fairfield Inn either.
I’d call this experience “adequate” but it’s the worst Delta experience I’ve had so far.
First, let’s talk about this COVID nonsense. Even the hotel’s TripAdvisor profile is still packed full of all this boastful “we’re doing all this stuff to protect you from COVID!” but half their hand sanitizer stations were empty and I didn’t see a single employee over the course of three days doing any public sanitizing whatsoever. So don’t lie to us. You’re not doing anything at all.
Second, using COVID as an excuse still for reduced services is crappy while room rates are higher than before. Every other Delta property has their Elite pantry open for guests, why not this one? Another excuse to be cheap on the part of ownership and Marriott lets them get away with it. Yet you’re glad to sell people stuff at the front desk.
Ditto for the lack of daily housekeeping. Pay your staff better and you won’t be short on housekeepers. I stay in a hotel because I want a fresh room every day and daily housekeeping is a reasonable expectation without guests piling trash in the hallway.
I had three rooms for our group, and two of the three were fine. They were recently redecorated when this property converted from another brand and they were comfortable.
One of the rooms had a plumbing problem that couldn’t be fixed, so my family members were moved to another room—with blood on the sheets. Come on Marriott, that’s not acceptable and really calls into question everything about your housekeeping standards. It’s disgusting. How does this happen? Are you not changing sheets between guests? Barely an apology from the front desk.
The pool is small and packed with Disneyland folks so the water was cloudy and dodgy and the couple times I wanted a drink in the lobby bar I had to search for the bartender. I finally went to the hotel next door one of the nights.
Overall, an adequate stay but hardly special and marked by more shortcomings than I expect at a Marriott property. Come on, you can do better than this and it doesn’t take much to elevate the guest experience.
Lovely 4 night stay
Jun 28, 2022
Just spent 4 nights here with the family, two double beds on a high floor and recently renovated room made our stay extremely comfortable
Great base to visit Disneyland & Newport, highly recommended and will definitely be back
Don't waste your money; disappointment everywhere
Jun 19, 2022
We are in the middle of a 7 night stay (2 adults). So far, have found the following: only 2 of 4 elevators working, but no signage says so at lobby level so people just wait and wait; no housekeeping for entirety of stay; jets in hot tub don't work; phone in bedroom doesn't work; light on bathroom side of bed doesn't work in base; can't control shower water temperature; exit signs in hallway doesn't work (pretty sure this is a building and fire code violation). Couch and chairs are old and sunken and stained. Sink drain gurgled all the time - loudly. Walls are paper thin - I could relay the adjacent rooms' discussion word-for-word. Saw only one employee for a 14+ story building until the weekend - then they added lots of security. The only plus: it's near Disney. Don't stay here!
A nice hotel near Disneyland
Jun 14, 2022
This was a nice family hotel near Disneyland. There is a Joe's Crab Shack restaurant right across the street which my kids enjoyed. There is Target directly across the street to buy snacks for the kids. The shuttle runs routinely to Disneyland. My children enjoyed the breakfast buffet and the pool. It is convenient to Disneyland. I would recommend this hotel for families with children. The staff were all very nice as well.
Great Hotel for a Good Price
(San Antonio, Texas)
Mar 27, 2022
This Hotel was great and was very comfortable we stayed there for three days. My only complaints is the rooms do not have microwaves and you have to pay 20 dollars a night to park. The pool is nice and the hot tub. The gym is fully loaded and well equipped. The people downstairs are very helpful. There are a lot of places to eat around the hotel. You get complimentary water bottles all day. The breakfast is a buffet but it costs 20 dollars a person and 10 for kids. They have an open bar and a night restuaraunt to enjoy. Great hotel you get your moneys worth but it is always packed due to Disneyland nearby. Most people only stay at this hotel for disney nearby. People come on and off all day. It is a high traffic hotel. Expect to eat a lot while there since it lacks facilities to store personal food. This hotel is decent but you must have an additional 100 to leave a s a deposit which you eventually get back but you r parking and hotel store visit purchases are taken from. Do not expect to get a full refund though. There are too many incidental fees that get taken from your deposit.