Orlando has everything you need for the vacation of a lifetime. From the Walt Disney WorldResort and Universal Orlando Resortto SeaWorldOrlando and LegolandFlorida, its world-class theme parks are unmatched. But don't miss the fantastic outlet shopping, rapidly expanding fine dining and plenty of championship golf.
Thisspectacular 1,450-acre flagship resort is built around providing fun for the whole family. Located right next door to Disney's Animal KingdomTheme Park, it offers four separate villages of amenities available to all resort guests.
Waived for WestJet Vacations guests.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
(West Palm Beach, Florida)
Sep 17, 2021
very nice property wit great amenities and places to eat without having to leave the resort. Very clean and comfortable rooms with everything we needed in the room. We like the location and the relaxing atmosphere in our room.
Sad Excuse for a Holiday Inn
Sep 17, 2021
On July 1, 2019 I visited one of the properties where I was told I needed to attend a “owner update meeting”. This is a practice every time you visit a property and to be honest is annoying as I am supposed to be there to relax but they always make you feel as if you “have to” attend this meeting. They even hold your parking passes at check in until you meet with that department to schedule your meeting the next day. As the transfer from Silver Leaf to Holiday Inn began it became more and more obvious that my current benefits would not be recognized so I was curious to know how my Silver Leaf ownership would be affected by the change in ownership to Holiday Inn. Example I had Bonus Time for free Monday – Thursday and for only $25/night on Friday and Saturday nights. Even though I was able to keep my Bous Time with Holiday Inn the charges increased to $25/night Monday – Thursday and $75/night for Friday and Saturday. Not sure how they can change the rules, fees, benefits at any time and yet I am to be held to a contract?
At the presentation I very much felt that I had no choice but to upgrade to the Holiday Inn program or I would lose all the benefits I had and continued to pay for to have access to the resorts. I was told the deal was “only good that day”. The decision had to be made “immediately”. I was also told they would use the equity from my 1st mortgage with Silver Leaf as a down payment on the Holiday Inn option. It was made clear to me that my current Silver Leaf Contract was now useless, and I could continue to pay for diminishing benefits or upgrade to Holiday Inn. It felt as if I did not make the transfer that my Silver Leaf contact would be worthless and yet I would still be expected to pay ongoing maintenance fees.
I was told as a previous Silver Leaf owner I had access to purchase “points” at a reduced cost but only if I acted today. If I waited the “points” would cost significantly more per point and that I would absolutely regret that decision. I was shown the point value of “today” and what it would be in the “future”. Looking back, I feel as if this was a sales tactic to force me to purchase that day. At this point in the conversation, I had been told my Silver Leaf Contract had been changed to benefit them with additional cost etc., that my ownership would be limited and “second class” to Holiday Inn members. I felt as if I stayed with my original contract, I would only have access to properties after Holiday Inn Club members did and availability would be limited, plus all my cost would be increasing for less benefits.
I was promised that the points system was superior to the week system I currently owned. They were not only more flexible but was told I could convert points to IHG and then to gift certificates to Walmart, Gas cards etc. that would offset my yearly maintenance dues. I was assured that even though I was raising the cost of my monthly maintenance fees these costs could be “offset” by converting these points to other everyday expenses. The points can be converted but by the time you dilute the points and pay a fee to transfer them and then switch to gift cards they are basically worthless. There is no way what I was told is anywhere near accurate.
I was told that Holiday Inn Clubs was superior and that the resorts would be upgraded and kept up better than Silver Leaf has been able to do in the past. I have attached pictures from my last stay at the Conroe location that would prove that was not true. There were holes in the window screens, the door locks were missing/ exposed, and the bathrooms were disgusting. You can see the bathtubs were filthy and the sinks were cracked and in disrepair.
I was told as a member I would be special in the Holiday Inn family, but I have found that there are times I cannot access the properties, but that same unit is available to the public. Why am I paying to be a member of a "club" that the public can access? More importantly why I am being denied reservation access when it is open to the public and there is property available, just not to me but to the public. From what I can tell If I simply take my what I am being charged in maintenance dues I could rent around 2 weeks a year at a Holiday Inn property and NOT be a “member of the family” or have a mortgage payment. If the public can access the resorts and at time even have priority, then the entire sales pitch is simply a lie.
When I showed concern about the financing I was told to sign the contract today and I could “easily get a bank loan to refinance the mortgage”. I have multiple banks and none of them are offering personal loans even with great credit. Another lie to coerce a sale that day.
My salesperson gave me their direct information and were supposed to be there for all of my needs. The week after I purchased their direct cell phone number did not work and when I called direct the employee was no longer with Holiday Inn. Communication with Holiday Inn after the sale is pathetic. They push everything to their website which is down about 30% of the time I try to access it. If you can get someone to answer the phone, they seem to be in a call center with little ability to accomplish anything.
My experience was Holiday Inn Club has been nothing but disappointing as I experience one lie after another. I feel like they took advantage of me as a Silver Leaf Owner. The sales presentation and promises made are simply not true. This contract should be terminated based on misrepresentation, lies and fraud.