Villas are the West Village are dated and with cocoroaches
(London, United Kingdom)
Sep 16, 2023
This resort is very well located for Disneyland, but I would like to make you aware that the majority of the villas are dated and not very clean.
We arrived on 14th of August and stayed there for 10 nights. The first villa we stayed at, in the West Village, was spacious but old. It felt a bit dirty when we arrived and just on the very first night, I found cockroaches. I thought it would be a one off, but we found more on the second night and on the 3rd night there were 4 cockroaches in both rooms. I had complaint to Reception requesting Pest control and a good a clean of the villa, but they never came. That 3rd night we requested to be moved to another villa, which they did. Same case.., we found cocoroaches.., and moved again to another villa (3rd), and as soon as we arrived we found one on the wall and a dead one on the corner. It was horrible. These villas were all at the West Village.
After complaining once again at 2 o'clock in the morning, we demanded to be moved to a villa with the guarantee of cleanliness and no cocoroaches.. Finally they moved us to the East Village. The villas here were all renovated, nice and super clean... What a difference! This villa was amazing; all new and modern, no carpets on the floor or gaps in the wall.., nothing to do with the other ones..
We demanded a refund for the first 3 nights, and the Manager agreed with this right away. She explained they are renovating little by little and apologised.
The resort is well located, nice common areas (this is why I have given 2 stars) but if you go, please make sure you ask for a renovated villa at the East Village (avoid the West Village).. I can imagine the price per night in the East Village was much higher (it was already pricey), as they tried to avoid sending us there (we were in 3 villas with cocoroaches before).. Also no signs from Pest Control, Engineering Manager didn't call us nor a cleaning team came to our villa at all.
Also the staff at the Reception were not nice about this. One of the guys even laughed at me while I was commenting on the phone to him about the cocoroaches in the room.. Which was upsetting for us.. He must have thought it was funny..., maybe normal for them...
Therefore in terms of accommodation in Disney, I would recommend you going somewhere else if you don't want to struggle.
Holiday Inn Club Vacation-Latitudes Vacation Package
Sep 16, 2023
My partner and I were invited to attend a timeshare presentation at the Orange Lake Resort in Orlando, Florida. We were misled by their timeshare sales representative into joining the Latitudes Vacation package with a promise of a refund even if we didn't purchase their timeshare. Turns out the money was non-refundable. I was transferred to 4 different departments to resolve this issue and the original sales rep is nowhere to be found. I have his name but Orange Lake Resort refused to provide me with his direct contact number nor would they transfer me to his line. Holiday Inn Club Vacation refused to give me the refund and only stated that everything was in the contract. The contract that I was pressured to sign on a tablet without time to read or review. Buyers beware of this sales pitch!
Sep 16, 2023
Resort is celebrating 40 year anniversary, is maintained well. We really enjoyed to stay there. Be aware they do try to upsell their packages even you had politely rejected few times. We will go back in the future.
Wonderful Week at OLR
Sep 15, 2023
It was our first family trip here at Orange Lake Resort. It did take some time to get checked in, but once that happened we were off to the races. The resort has plenty of activities to do everyday. A lot of food and things to do nearby outside of the resort as well. We're happy to have booked this trip.
Awesome & sneaky
Sep 13, 2023
Resort is beautiful and well maintained; however, they do not disclose all the fees upfront.
Had to buy to use the lazy river/pool. Already an onwner and they forced another presentation upon you if it is your first time staying there.