TripAdvisor Traveler Rating

Maintenance on property need improvement but everything else was good including all the anatomies that the resort offers

Enjoyed a few relaxing days with family. Sitting around the pools and a little golf for some. Thank you

Fantastic holiday with friends in this hotel in Liverpool. Cannot fault it. Clean rooms,good food brilliant location for all tourist spots. Short walk to ferry to cross Mersey Albert Docks Cavern etc. All the staff were amazing they were always happy courteous and could not do enough for you. One especially Alioni but they were all equally as good. Best customer service I have ever encountered!!! Bus driver Nathan was equally helpful and pleasant. Booked via Majestic. Would thoroughly recommend this hotel and would not hesitate to go back. Thank you to all the staff and bus driver.

5-Activities, 4-Food (options, price, quality), 3-Service (slow and never answered the phone) Very nice and large resort geared toward families. This is a ‘vacation ownership’ (timeshare) property that you can also stay at like a hotel. There are a variety of reasonably priced accommodations available, from multi room condos to hotel rooms. Be aware, that the ‘studio’ (hotel room) option is only available in the West Village (not the one with lazy river). There are several nice pools, great golf courses, pickleball, arcades, shows, movies, and other activities available. They also have shuttles to the theme parks as well. The River Island pool was fantastic and very enjoyable. The biggest disappointment for me were the food/restaurant options. Most were counter service or semi-outdoor establishments with average or below average quality of food at prices slightly above average. Although this is primarily a vacation ownership resort (with in-unit cooking capability), I would have liked additional indoor restaurants - especially in the West Village unit where the only option was the pool area restaurant. Note:If you attend one of there vacation ownership tours, they will comp something for you. You can probably negotiate a good deal if you play hard to get (lol).

We had a great time....we did not realize that you have to drive everywhere and the property is 9 miles big! We stayed in the West Village which is about a mile from the Lazy River....we ended up staying at the pool close to us both days.....we still drove even though it was about 2 blocks. Overall it was a positive experience....