TripAdvisor Traveler Rating

What an amazing resort! Great big unit that could be a house! Having the washer dryer in the unit is amazing; also having shampoo, body lotion, conditioner, body wash provided is a nice touch! Able to do my morning runs without leaving the resort cause it’s so big! Nice gym, not very big but has what we were looking for. Would recommend adding more sets of weights. The pools and the lazy river are incredible. Lots of chairs around the pools! Close to so many restaurants, Disney Springs… lots to do at the resort and close to the resort. Great place to be! For golfers, they have 3 golf courses!

Nice hotel but for the price it isn’t great. Then they nickel and dime you for resort fees. Also had a coach roach in the room. Hotel did spray as soon as I told them.

Do not bother attending their insanely high pitched sales presentations. We considered all the information and the tour of the property and all seemed great until we asked some questions with answers that seemed a bit sketchy. At that point our sales guy, Simo, turned pretty vicious wanting us to sign a deal right away. Not used to such confrontational aggression but did manage to get away from the property under horrible circumstances. Wow. Insane is not a word I use lightly but something in that entire time share scheme is definitely unhinged. Stay clear. Very shady.

We usually stay in a West village villa which means one level and have enjoyed staying there twice but this time we were put in a high rise at East Village on the 4th floor. . The condo badly needed an update and we had noise from above so not as good as usual. We like to stay here because of all the pools, a lazy river and many other amenities They could do with having more activities daily geared to kids and teens

Great location, but it’s all down hill from there. Rooms were ok size but were not done well. When the room was repainted, they painted right over dust and dirt and didn’t come close to doing a good job. The room air conditioning was terrible. While it kept the main area comfortable, one bedroom was freezing and the other was a sauna. Parking was a total joke. You were lucky to get a spot anywhere close to your building and frequently have to park a couple of buildings away. The grounds were sub par, especially when comparing it to other resorts. Dead bushes everywhere and the pool area was filled with dead leaves and brush from the dead plants. Pool chairs were impossible to find after 8:30 as they allowed people to save chairs for hours before using. The pool staff were useless. We had a couple smoking weed next to us and the pool staff refused to do anything about it. We have been members for several years and the membership becomes less and less an asset. It was an insult that as members, or even as guests, the resort wanted to charge us $10 a day per person to rent tubes for the lazy river. We are home now and looking into dumping our membership for whatever we can get for it!