Holiday Inn Club Vacations at Orange Lake Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

9183 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Went downhill.

Becky s on Feb 23, 2024

This was our fifth time staying at HIOL. We previously have had great experiences and recommend it a ton. This time was different. Our hotel room was old and dirty. Hair was found all over the bathroom. Blow dryer was filthy. Sheets were dirty. Hotel was very old and outdated. At the pool we purchased drink cups for our kids to refill for the length of our stay, but the pop machine was never working. Waste of $20+ dollars for each cup. We spoke to the front desk twice about switching rooms due to the lack of cleanliness and both times the representative laughed at us and said yea right. Nothing we can do. Very disappointing considering we have been here many times and never had issues. Unfortunately we will be staying somewhere different when we are back in Orlando in the fall.

TripAdvisor users rated this property 2 out of 5

Unit very dated

NorthStar22205028190 (Long Island, New York) on Feb 22, 2024

I was not impressed with our latest stay at Orange Lake. The unit’s interior was dated and old. The carpet was not clean, just vacuumed. It was situated where golfer peppered our unit’s walls, roof and our car with golf balls. The very was unsatisfactory.

TripAdvisor users rated this property 5 out of 5

Excellent vacation

Linda S (Wallaceburg, Canada) on Feb 21, 2024

Beautiful resort with lots of amenities for children. Conveniently located by shopping and restaurants. Lazy River and pools were well kept although pool tubes were $9 each per person for the lazy river. As is typical, everything in that area was quite pricey. Villas were well kept and a shuttle would get you wherever you wanted to go in the complex.

TripAdvisor users rated this property 5 out of 5

Very Nice And Wonderfull

Sherpa38060502438 on Feb 20, 2024

Comfortable rooms awsome services.... tasty food and staff service excellent, Conveniently situated in the heart of the city, "Main location with good food quality..good for reception options" "Excellent service, calm atmosphere and a variety of dishes"

TripAdvisor users rated this property 2 out of 5

Uncomfortable Check-In + Terrible Shuttle Service

MJ M on Feb 18, 2024

Just wrapped up my stay at Orange Lake Resort and I would definitely AVOID booking your vacation here! •Check-In: The check-in process went smoothly in the beginning, we were quickly checked in and given information regarding the amenities of the resort and the shuttle service that would transport us within the resort to places of interest. However, we were then sent to another concierge desk to activate our wristbands for our stay and this was a painful experience that left us extremely uncomfortable. The agent, Giovanni, that helped us was extremely friendly at first and was having small talk about where we’re from and how great the resort is. But then towards the end, he was explaining that we would get a free $200 to spend anywhere on the resort if we were to take a quick 90-min “welcome tour”. I knew this sounded fishy because he was pushing this welcome tour heavily and a free $200 sounded too good to be true. I quickly looked it up and saw other reviews saying to avoid this tour as it can take up to 4 hours and they’re just pushing you to purchase timeshare. I respectfully declined the welcome tour and the agent was extremely persistent and would not take no for an answer. I was getting irritated and plainly asked “is this mandatory?” Giovanni obviously couldn’t say yes so he kept pushing us to put a $30 deposit to lock us in. He called his manager who kept asking why we wouldn’t take the tour and I just said we don’t want to. After the manager agreed to us not going on the tour, Giovanni completely ignored us and his whole demeanor changed. Obviously he was being fake nice the whole time. This definitely started off our experience here in an extremely negative way. •Shuttle service: We were told at check-in that the shuttle service is very reliable and there is a bus that would come to each stop every 20 mins. It was 3:30 and we had a reservation at the golf course at 4. We waited at our bus stop for 20 mins and no bus arrived. We called the front desk and they said a bus would be arriving shortly. We called the golf shop because we were going to be late so luckily they moved our reservation to a later time. We sat for another 20 mins and no bus came, it has been over 40 mins. We make another call after waiting nearly an hour and they said they would send someone again. Finally, after over an hour and 2 calls later, a bus came. Due to this experience, we just decided to not use the shuttle service and unfortunately didn’t even make use of the other amenities on the resort. The only reason I am giving this review 2 stars is because of a helpful worker named Coco. He helped us transport our luggage’s to our room. He was extremely nice and helpful and tipped very well. Without Coco, our overall experience would have been a 1 star.

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