Hotel

Holiday Inn & Suites Orlando SW Celebration Area

Kissimmee 3.0

Overview

Featuring 444 rooms and suites that have all the comforts and conveniences of home, a business centre with complimentary Wi-Fi, an outdoor pool and playground, and casual onsite dining options, the Holiday Inn Orlando SW – Celebration Area hotel offers some of the finest accommodations in the area and caters to leisure travelers visiting the numerous theme parks and attractions.

Added value

Kids Eat Free - up to two kids, ages 12 and under, eat free at the on-site restaurant with each paying adult.

Resort Fees: 22 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

444

Rooms

Hotel Room
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Hotel Room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request, $)
  • Safe
  • TV

Amenities


Location

Address
5711 West U.S. 192, Kissimmee, Florida, 34746, United States of America
31 km from MCO airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

They stole my stuff

Derek T on Feb 01, 2024

I stayed at this property to take care of some personal business in the area. My stay was for 2 nights. The day after I checked in I had been out all day and upon return to my room I realized some personal items of mine were missing. I then went to my car to double check to make sure these items were taken and not misplaced. I spoke to the girl on the evening shift and she assured me that she would notify her manager and she would talk to me in the morning. When morning came I got up early to have breakfast. Before going to breakfast I was assured that the incident was reported and the manager usually comes in around 8:30-9 and she will speak to me then. I went to have breakfast and once I was done I sat in the lobby for over an hour to be accessible when she was ready to speak to me. The manager totally disregarded my situation and did not seek me out. When I approached the desk the agent went to go get her and when she came out she shouted at me across the hall saying how can I help you sir very distasteful. As if she didn’t know my name or situation. I explained it to her and then asked were you not aware? She tells me yes I was aware but I like to speak to the guests first. Again very distasteful. I was told to be patient. I was patient. When I was contacted they told me the housekeeper said she did not find anything in the room. Of course a thief would say that. Once she was done saying what she wanted to say it was pretty much you’re a liar, no resolution. I then asked to speak to the Gm. When he came out I warned him. Please make sure you take me somewhere private because I am very upset. He said sure no problem, and then took me to a hallway that was still practically in the lobby. As I’m expressing my frustrations, he cuts me off and tells me hey listen if you’re going to get mad I’m going to walk away. No empathy. No apology. After having my personal items taken and no resolution offered on this matter, I don’t know anyone who wouldn’t be more than upset with this situation. I kindly told him to have a good day. I knew they wouldn’t compensate me financially on my personal items. But for more than one person to act so nonchalant regarding the situation and not offer a resolution is a blatant slap and spit in the face. I then proceeded to go on Google to write a review, but before I started I read some of the reviews and it seems this isn’t the first time it’s happened. In fact 2 similar incidents was reported within a week of me writing this review on 2/1/24. All I can think about is how this is a destination property and what if I left money in the room. People come here with a lot of money and trust them to be honest and respectful of their belongings and this proven not to be the case at this hotel.

TripAdvisor users rated this property 1 out of 5

Really disappointed

Alice H on Jan 25, 2024

My friend and I stay here for 5 night and the fourth day my friend left her wallet in the room. Until we came back from the park $131 are missing from the wallet. We went to the front desk and they told me their supervisor is not here. Sh will be in the morning time. I told them already I will check out around 8:00am. She said yes they will solve the problem. But the next morning no body come to our room no body come to ask anything. They said again we will solve don’t worry. And then I checked out to the airport. After three days no body call us. I keep calling them about few time. They give me the answer that we don’t have track about who took the money. Really disappointed about their hotel management. Not recommended and won’t go back again.

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