TripAdvisor Traveler Rating

Smoke and mirrors with not much else My family and I just stayed here for a week in April. First off, let me start with the “good.” Incredible staff: Very polite, very helpful, always smiling. Probably the nicest hotel staff at any hotel I’ve ever stayed at. The staff is the reason I rated the hotel a 3 and not 2. The hotel grounds: Enormous property, very clean, beautiful lobby. And now the “not so good.” The Rooms: these rooms weren’t designed well at all. They are small, there’s no table to eat , the dresser is tiny and most of our clothes had to stay in the suitcase because there’s no room for them anywhere. The bathroom has a sliding door for the toilet, (which is extremely annoying) and has no door for the rest of the bathroom. So basically there’s no privacy and everyone can hear what you’re doing. The toilet/shower area is extremely small, you have to be on your side to get in and out of the shower. The AC is extremely loud and it’s either freezing cold or hot. The Restaurants: Not much to choose from and astronomical prices. There’s a grab and go type of place on the lower level but even there a single banana is $3.00 each. Services: Was not able to rent a car at the hotel, all sold out. Had to take an uber to another hotel and rent one there. We asked for a doctor service that would be able to come to our room and they said they had nothing except for an ambulance if needed. Our fridge wasn’t working and we asked to have it fixed because we had cold items in there. No one came until the following night. Pool Area: The entire waterslide area was closed for 3 days due to a pipe bursting. The whole reason we chose this hotel was for the kids to have a waterpark area without us having to go anywhere. We did complain to the front desk about this and were given a $50 credit. The chairs get taken quickly but there’s still some available in the less desirable spots in the afternoon. If you want pool chairs that are poolside, it’s going to cost you $75USD for the day. Absolutely terrible way to nickel and dime people. There are waiters and waitresses that will bring you food to wherever you’re seated. Just like the rest of the hotel food, it’s ridiculously expensive and nothing special. My ceaser salad was a few pieces of lettuce in a paper container and the dressing and croutons you had to put on yourself. Not exactly easy to mix your own salad on a pool chair. We asked the waiter to bring us 3 waters with our food and he pointed to a water station and said we can get it there. But he did point out where can add an ADDITIONAL gratuity on the bill (they automatically charge 18%). All in all it was a decent stay but for what we paid to stay here, I expected so much more. The number one thing to expect is that It’s definitely not really a family hotel, the lobby is constantly packed with business conventions. I wasn’t impressed and would not recommend or return.

We've been here before, about ten years ago and it has changed a little bit and updated. Check in was busy, due to a large insurance conference. Thank goodness we are Ambassador Elite members and had our own special short line to check in. We got an upgrade to the Caroline Schermerhorn Astor suite, #21480. Our suite was clean, roomy, comfy, with a great multiple shower head bathroom, dual sinks with counter space. Large Living room and a small kitchen area. Also comes with a very large rooftop deck where it is complete privacy and you can have a great sunset view or achieve that full body tan!!! We had happy hour in the main lobby bar before and after dinner. Our server MIMI, was outstanding!!! She was on her game!!! Very accommodating, thoughtful, sweet, and would definitely look for her in the future. Over all, great stay, valet parking was quick and easy, bellmen were on time and helpful. Property was very big. Did spend a few hours by the pool after checking in. Free pool towels where you have to use your room key to open the towel box and return them in the towel return box next to it. Only negative item was it's still spring break in different states with plenty of kids and young adults coming to Florida resorts, Just keep the baggy pants and shorts up above your butts. We don't want to see your underwear in public!!! Enjoy your stay!!!

We arrived yesterday after being scammed twice over by Hotels.com affilaites and went back to Bonvoy and booked world resort. The first two rooms weren’t acceptable positions and I was ready to leave at 4pm after travelling from Naples in heavy traffic for 4 hours, when Maurice from the Bell Boys saved the day reassuring me that he would help get us sorted and true to his word we are now in a perfect room. Great service and reassirance, my business needs 20 of him back in the UK

I’m extremely disappointed with my stay. This property charges a resort fee for amenities that guests can’t realistically use. The pool area was a major frustration—there simply aren’t enough chairs to accommodate the number of guests, making it nearly impossible to find a place to sit. On top of that, unlike other resorts, there’s no monitoring of chair usage. Towels are left on chairs for hours with no one actually using them, and staff do nothing to clear them, which only makes the shortage worse. Our room was also below expectations. Unlike other balconies at the property, ours had no chairs at all, making it unusable. Even worse, there was a glass door in the room covered by a blackout curtain that opened to a low, unusable roof—an odd and disappointing feature that made the room feel poorly designed. Overall, the experience did not justify the cost, especially with the added resort fee. I would not stay here again.

The hotel is clean, nice restaurant a bit expensive but is in Orlando. I was with my grand kid at the play area and thanks God he told me to move some kids from the 11 or 12 floor throe two water bottles some other lady took a pictures of the boys it was very scare because the way it was if it hit anyone of us it can kill you. I went up to the room and never came out.