Just wrapped up my stay at the Orlando World Center Marriott and I must say they did not disappoint. I enjoyed it so much that I extended my trip an additional day. Nicely updated rooms, amazing pool, even more amazing water park with a lazy river, that’s where I hung out. You have to get there early for a lounge chair. This place has something for everyone. Game room, activities, etc. the entire property was recently remodeled. I enjoyed the free treats I received as a Bonvoy member. The staff was pleasant but the security at the pools and water park got it right. Very friendly and made me feel welcome every time so visited. I would have given a 5 rating except for a couple of things. Self parking is a little walk. It’s not as bad as some have said but it’s a good 5-7 minute walk. I did not use the shuddle. The bathroom configuration is odd and they need towel and clothes racks in the bathroom and finally I had an issue with a waitress in the pool restaurant was told me that my pina colada had gin in it when it did not. She refused to remove the charge but a quick complaint to guess services rectified that issues. I subsequently had another and there was no mistake…they give a generous pour. ?? imdo plsn to visit again. .
Celebrating my granddaughter's birthday..... she loved it!!
Jul 05, 2022
Despite the other poor reviews that I have seen.... we found ALMOST nothing to complain about at this huge hotel. Our rooms were clean and very pleasant.... the staff was helpful and friendly.... we particularly enjoyed our shuttle driver who took us to the on site parking..... My grandchildren were thrilled with the pool and the water slides.... we spent a day at an expensive local water park that was so crowded they did not enjoy themselves.... but since we had the hotel's water park when we returned they were still happy. The laser show each evening was a way to mark the end of the day and they enjoyed it. We ate poolside and at the Italian restaurant and found everyone friendly and helpful. Mostly we used the well stocked market and enjoyed all the seating provided around the facility. We had sushi one night and the bartenders in the lobby bar were very good.
Our only complaint had to do with the reservation provided us itself. I had toured the property in February to be sure it had a good set up for this celebration which had been postponed by Covid for almost 2 years. At that time I was assured that if I "called closer to my reservation time" that I could get adjoining rooms. So, I called about 3 weeks before.... nope.... told to call back even closer.... called 4 days or so before.... nope.... couldn't guarantee it.... when we got there the best they could do was ADJACENT rooms. Our grandchildren are 12 and 11. We felt very uncomfortable having them in a separate room and it did add anxiety to what should have been a blissful vacation. I do NOT understand why this could not have been provided with all the advance planning I did for this vacation.
Avoid- in poor repair even the suites!
Jul 02, 2022
Booked their largest 1 bedroom executive suite hoping to avoid the issues in the reviews and no luck! Suite is in horrible working repair. Bathroom doors out of commission, hair clumps in drain and stains on the walls! No fan and mold at the baseboards. There were ants in the shower too.
Bar area in the suite had just 2 single glasses- this room is for more than 2 ppl. Towels same thing not enough. No hooks anywhere to hang towels or clothing. Should we put it on the ground?! Paid north of $1000/night this is shocking. Front desk no help just said sorry. Avoid at all costs especially if u think you are getting a high end product.
Tried to move rooms and again no help no luck what a huge waste of money.
“Resort” Going Down-Hill
Jul 02, 2022
Let me start by saying I got engaged at this hotel. My sister got married at this hotel. This hotel was my families annual get away during my childhood and my family and I LOVED it. Unfortunately, the resort and family upscale charm has turned into a party and conference getaway.
Prior to check in I used the chat feature asking if there was any availability for an upgrade where they thanked me for my gold elite status and said it was based on availability at check in- sounds fair. At check in the next day, the gentleman said that upgrades to larger rooms are only for titanium members and I could pay for the upgrade. I told him that is not what guest relations told me and he apologized for the mixed message. After check in I messaged guest relations back for them to tell me that it’s based on availability and they are currently out of larger rooms- hmmmm….
I spoke with a very nice manager named Nicolette who put us in a slightly larger room in an area of the hotel she said was quiet. Every night our infant would wake even with her sound machine on due to the loud crowds in the hallways. It was too late to complain and move everything after settling it. Those with a baby know what I mean….
The next day we went back to our room and we’re locked out. They stated since my reservation was made separately I had to come to the front desk every morning to re-activate the key. Are you serious??? You try waiting on the line at the World Center- don’t get me started on the time it takes for check in due to hotel occupancy….
Housekeeping is limited… guessing due to short staff since many other hotels are back since covid with regular services. Regardless, to get new towels and the garbage changed required me to message them through the app after several attempts over several hours to reach housekeeping or the front desk continued to ring (assuming due to hotel volume once again)
After a couple rough nights with the little one I asked the night before for a late check out. They answered through the chat that it’s subject to availability the day of. I have never had a hotel not know what their availability looks like the day before and furthermore never have a hotel not accommodate even an hour or two later for check out. I messaged them the morning of check out to be told the hotel is at capacity and they can’t honor it (shocker).
All this as well as the guests in elevators asking us to borrow wrist bands for the water attractions, the inability to find seating at the once delightful and now overcrowded pool, and the lack of personalized service that once had this Marriott stand out is gone (thanking me for my status at check in, handing a water bottle upon arrival, valet greeting and opening car doors, the list goes on…
It pains me to write this review as my childhood hotel that I once loved has allowed growth to overtake the customer experience.
Jun 29, 2022
Service is awful. Anytime you call their service center or concierge they will hang up on you. I wanted to cancel but they will charge you around $300 (one night plus tax) if you’re not happy with your stay. For being the largest Marriott in the world I really expected superb service. They also do not provide shuttles to Disney Springs until after 2 PM or pick up from any of the Disney parks until after 2 PM. Be warned if you go and have to come back for any reason you will have to get an Uber.