TripAdvisor Traveler Rating

My GF is a Marriott gold elite member so we got a good rate. Upon check in we were given a great room on in the tower. It was an end room so we saw Epcot, Disney fireworks and a great view of light show on property. We got there early so went right to pool which is awesome! Water slides, lazy river and just a great set up. Friendly staff is important to us and they didn’t let us down there as well.Stayed on site for 2 days so just a great staycation for us being we live an hour away.We will be back!!

I was very impressed with the room - it was just a standard two queen, but it was very spacious & felt fresh and clean. Never had issues with getting to the elevators, despite how busy the hotel was. I was in the North tower, which was a little further from the lobby (and conference centre), but fairly close to the pool and central market, and since I was attending a conference the walk each day wasn't really a concern for me. The room I was in did look over the parking, but more importantly towards the Disney parks, which made for fantastic views of the fireworks each night. I found the noise bleed from the hallway quite bad, so perhaps something to be mindful of if you're near the elevators. I also had a couple of issues with housekeeping, where I'd be out from 8.30 to 4pm and find my room hadn't been serviced (this happened twice in a week stay). I've not stayed in a big resort like this before so it was all very new, and I was quite impressed at the range of amenities and food available on site, but also obviously fairly easy to get things delivered in

The stay was amazing. I wish I could have stayed longer. The hotel was conveinient for all area adventures! Really close to the Magic Kingdom. The room seems large amount of room for two people.

My recent business trip/stayed for four-nights: Check-in was swift and initially set a positive tone. However, on the second night of my stay, I discovered cockroaches in the bathroom of Rm 30534 (West Tower). This is unacceptable and raises immediate concerns about hygiene and sanitation standards. I reported the issue and was moved to Rm 41206 (North Tower), where the shower floor was not properly cleaned and had visible stains. I was moved again to Rm 41508 (North Tower). In this room, the lavatory sink was clogged. I was then relocated to Rm 10222 (South Tower) and was informed by the front desk that this would be the final room change permitted, and that no further accommodation could be provided due to the discounted rate I paid. This response was unacceptable, as all guests should receive a clean, safe, and functional room regardless of rate. Being moved multiple times due to cleanliness and maintenance failures significantly disrupted my experience and caused considerable inconvenience.

Smoke and mirrors with not much else My family and I just stayed here for a week in April. First off, let me start with the “good.” Incredible staff: Very polite, very helpful, always smiling. Probably the nicest hotel staff at any hotel I’ve ever stayed at. The staff is the reason I rated the hotel a 3 and not 2. The hotel grounds: Enormous property, very clean, beautiful lobby. And now the “not so good.” The Rooms: these rooms weren’t designed well at all. They are small, there’s no table to eat , the dresser is tiny and most of our clothes had to stay in the suitcase because there’s no room for them anywhere. The bathroom has a sliding door for the toilet, (which is extremely annoying) and has no door for the rest of the bathroom. So basically there’s no privacy and everyone can hear what you’re doing. The toilet/shower area is extremely small, you have to be on your side to get in and out of the shower. The AC is extremely loud and it’s either freezing cold or hot. The Restaurants: Not much to choose from and astronomical prices. There’s a grab and go type of place on the lower level but even there a single banana is $3.00 each. Services: Was not able to rent a car at the hotel, all sold out. Had to take an uber to another hotel and rent one there. We asked for a doctor service that would be able to come to our room and they said they had nothing except for an ambulance if needed. Our fridge wasn’t working and we asked to have it fixed because we had cold items in there. No one came until the following night. Pool Area: The entire waterslide area was closed for 3 days due to a pipe bursting. The whole reason we chose this hotel was for the kids to have a waterpark area without us having to go anywhere. We did complain to the front desk about this and were given a $50 credit. The chairs get taken quickly but there’s still some available in the less desirable spots in the afternoon. If you want pool chairs that are poolside, it’s going to cost you $75USD for the day. Absolutely terrible way to nickel and dime people. There are waiters and waitresses that will bring you food to wherever you’re seated. Just like the rest of the hotel food, it’s ridiculously expensive and nothing special. My ceaser salad was a few pieces of lettuce in a paper container and the dressing and croutons you had to put on yourself. Not exactly easy to mix your own salad on a pool chair. We asked the waiter to bring us 3 waters with our food and he pointed to a water station and said we can get it there. But he did point out where can add an ADDITIONAL gratuity on the bill (they automatically charge 18%). All in all it was a decent stay but for what we paid to stay here, I expected so much more. The number one thing to expect is that It’s definitely not really a family hotel, the lobby is constantly packed with business conventions. I wasn’t impressed and would not recommend or return.