TripAdvisor Traveler Rating

Extremely Disappointing Stay – Overcrowded, Poor Service, and Unprofessional Management From the moment we arrived, the experience was disappointing. When we pulled up to the resort, no one approached us to help with luggage, explain where to park, or even welcome us. Instead, the first interaction we had was a staff member shouting at us that we could not stop where we had parked and that we should read the sign. That was our introduction to the resort. After that, we were left to figure everything out on our own. There was virtually no guidance regarding parking, transportation, or how to navigate such a large property. Staff referred to the East Wing and West Wing as if guests were already familiar with the resort. It took far too long to understand where to park, how to get to the lobby, and how to reach our room. We later discovered that transportation requires calling for a shuttle, something that was never properly explained. The idea of having to wait for a shuttle every time I want to enter or leave the resort is incredibly inconvenient. The check-in experience was equally frustrating. Guests with elite status were repeatedly given priority while others were left standing and waiting as new arrivals were continuously moved ahead in line. Before arrival, I specifically requested a high-floor room. Instead, we were assigned one of the lowest floors available. When I returned to the front desk to ask about the request, I was met by a manager named Lisa. Her attitude was shocking. Rather than trying to help, she explained that the hotel had already done me a favor by allowing us to check in at 11:30 AM and that if I was unhappy, I could simply wait until 4:00 PM. I had to ask several times to get my key returned, and when she finally handed it back, it was done with an obvious display of attitude and disrespect. It was one of the most unprofessional interactions I have ever had with hotel management. The resort itself feels significantly overcrowded and beyond comfortable capacity. The pool area is chaotic, with children screaming everywhere and very little sense of organization. Finding seating is difficult. Many pool chairs require advance reservations and additional payment, while other reserved chairs sit empty for hours even though guests have nowhere to sit. To make matters worse, dogs were allowed on poolside chairs right next to guests. Whether someone has allergies, is uncomfortable around dogs, or has children who are afraid of them seems to be completely ignored. This property feels more like a crowded water park than a relaxing resort. Be prepared for water park chaos, not a peaceful place to unwind after a day at the Orlando parks. I have stayed at many Orlando resorts over the years, and this was one of the most disappointing experiences I have had. There are far better options in the area, and I would strongly recommend looking elsewhere.

a day ago on Google Our recent stay was extremely disappointing and fell well below expectations. First, we were locked out of our room for over an hour due to a malfunctioning door lock. As a result, our family was delayed and ultimately late for our son’s game. While the hotel acknowledged the issue, the compensation offered was only $50, which did not adequately reflect the inconvenience and disruption caused. In addition, service at both the Lobby Bar and High Velocity restaurants were consistently poor. On two separate occasions, we waited more than 90 minutes for food, only to receive what could best be described as average meals. The most concerning experience involved 5 kids on our team, ages 9 & 10, who inadvertently wandered into a private event area on the conference floor. Security escorted them back to us, which we appreciated. However, instead of receiving a warning, we were immediately threatened with eviction from the property if it happened again. Given the large number of youths and families staying at the hotel that weekend, the response felt unnecessarily harsh, disproportionate and being singled out, profiled. I raised these concerns directly with hotel management and spoke with a Melisa, who assured me she would follow up. Unfortunately, I never received a response. I subsequently contacted other members of management three different times and experienced the same lack of follow-through and customer service. Between the room access issue, excessive wait times for food, poor communication from management, and the way our family was treated, this was one of the most disappointing hotel experiences we have had. As a result, we will be choosing alternative accommodations such as Hilton, Airbnb, or VRBO during future trips to Orlando..

During my 17-night stay at the Marriott Orlando World Center Hotel from April 27 to May 14 I felt comfortable and at peace in my beautiful room overlooking the swimming pool. The friendly front desk staff and friendly drivers who drove the shuttle to the parking lot made my stay even more pleasant. The enticing, large swimming pool and the other pool called Falls River with its lazy river for floating in tubes - and water slides, too – relaxed me in the afternoons after busy days at the theme parks. I give a grand thank you to the housekeeping staff who cleaned my room and made my bed – a very important aspect to me of any hotel experience – every day. Top all of this off with an extensive TV channel selection, including HBO, and access to YouTube in my room, and I felt altogether pleased with my stay at the Marriott Orlando World Center Hotel.

Excellent stay at this beautiful huge nice hotel and the staff made it one of the very best! Matthew is one of the best front desk reps that we have had the chance to meet. Very nice, helpful & excellent customer service & on top of his job. He should be training other how to do the same. We will be back & tell others to choose this hotel!

My GF is a Marriott gold elite member so we got a good rate. Upon check in we were given a great room on in the tower. It was an end room so we saw Epcot, Disney fireworks and a great view of light show on property. We got there early so went right to pool which is awesome! Water slides, lazy river and just a great set up. Friendly staff is important to us and they didn’t let us down there as well.Stayed on site for 2 days so just a great staycation for us being we live an hour away.We will be back!!