TripAdvisor Traveler Rating

Check in was quick and room as ready and it was very clean (needs a little renovation shower head looked older and couch but clean. Hotel is convenient to SeaWorld we had to book a shuttle to SeaWorld you could not just board the bus, but after I booked, realized kids might want to leave earlier when I went to ask the travel desk, they were not sure on process other than you can try to get a different bus but might not have room. I would have to walk all the way out of park and all the way to shuttle area to see if they have room. We chanced it anyway and managed to get on earlier bus. Breakfast was good and it is a cafeteria line so if you go later in morning it is busy and seating is limited. We came down early both days and even early seating is limited.

We stayed here 4 nights and overall had a great stay. The property is very well maintained, the room was very clean. The breakfast buffet was great. My only comment is about the service at front desk that needs to improve: they are simply not nice! You don’t feel welcome .

Our stay was mediocre at best. With all the hotel options available, I would pass on this one in the future. When we entered our room, the bad smell was so strong . Whoever stayed here before definitely cooked a lot. If that wasn't the worst part, the table and chairs area looked like it wasn't vacuumed. Hair and crumbs everywhere. The bed was ok, but it lacked pillows. You get 3 pillows that are practically flat for 2 people. Housekeeping is every other day, but note they can come late. Ours came at 5 pm, and we just got our towels changed bc we were already back in our room. The pool is nice. It was never full when we were there. The breakfast buffet was decent. I do like that they serve you the main foods, so lines go quicker, and you aren't just waiting for someone to make a waffle.

My partner woke up day 2 and was not feeling well. She discovered that her side of the bed was covered in previous mold spots. The frustrating part was the house keeping management comes, as per hotel staff, every 4 days. They recently change my family’s sheet the night before, and it looked poorily washed. The urgency of the staff was amazingly poor. They explained to us twice they could leave us new sheets to pick up at the front desk. A platinum member, that pays a hefty annual for the Marriott card credit card, goes down stairs and changes their own bed sheets that is poorly washed?

I have an upcoming reservation and have left multiple messages regarding transportation needs for the Residence Inn in Orlando. Based on the reviews via Trip Advisor, it appears that the Residence Inn offers transportation to theme parks. Unfortunately, nobody ever returns calls regarding questions. Today, when I called the local number, the Marriott Artificial Intelligence forwarded me to the reservation center where I was connected with a non English speaking representative. Sadly, if this is any indication of the customer service that I will be receiving this weekend by Marriott, I’m afraid that my vacation will be an upsetting experience. Marriott used to be in the customer service business, now customers are only looked upon as corporate revenue.