This hotel is well maintained, clean kiddie pool area, active protocol for Covid with sanitizing stations thru the hotel. Super fast ck in and ck out, nice arcade room and convenience store and souvenir shop. Everything was great and the room were super clean with fluffy pillows and comfortable beds. I definitely will stay here again. Great nightly rate prices too.
Jul 20, 2021
I stayed for one day for a quick business trip. I went to check in at 5pm and there was only one person at the front desk. It took 45 minutes to get checked in. Then I'm off to the room, 1129, she wrote it on the envelope with the cards. The cards do not open the door. So I go back to the front desk again and tell her. She tells me they works and calls someone over the radio to meet me by the room. We try the cards once again, and again and they do not work. He uses his master key to open it, and there's people in the room already!!! So he calls the front desk, and she says, oh that's not the room, it's 1219!!! Not an apology for the inconvenience at all. Not the best service, and Rosen is always so proud of their properties, employees, etc. Very very disappointing indeed.