(Lyme Center, New Hampshire)
Feb 17, 2024
I really loved this place. It's completely gorgeous and unique, the food is good, the service is great, the rooms are gorgeous. We stayed in the Paradise building and had the cheapest rooms at the whole resort and we had a lovely garden view and our room was huge and comfortable. Room service was terrific. The pools were great and offer something for everyone. The quiet pool is lovely. Special shoutout to the woman who cleaned our room who was so nice and did such a great job and also to Cheyenne at the pool who went above and beyond for us. I have no idea why people would ever complain about this place, it's really one of my favorite hotels I've ever stayed in, and that's saying something because I travel a LOT.
Luxurious and relaxing four-day stay
Feb 12, 2024
My husband and I were fortunate to celebrate our wedding anniversary at the Arizona Biltmore. We stayed in one of the cottages, which was a perfect choice for us: private and spacious. The Biltmore is a stunning property, with architectural and landscaping details to discover and savor.
The high points of our visit were the history tour, which allowed us to view the mystery room and helped us learn about the history of the Biltmore, and the yoga and Pilates fitness classes offered through the fitness center. After a tiring flight, I debated about going to the afternoon yoga stretch class, but I was so glad I did! Chris was a marvelous instructor, very welcoming and helpful. Because I enjoyed the class so much, I went to the Saturday Pilates class, and found that Gary was equally friendly and helpful.
The Biltmore is a stunning property with state-of-the-art amenities. During our stay what impressed us the most was the genuinely friendly staff, like Gary, Chris, our history tour guide whose name I can't recall but who was knowledgable and charming, and Marco, our waiter at Renata's. We plan to celebrate our anniversary at the Biltmore every year- and can't wait for the Biltmore's 100th anniversary!
High hopes - certainly not delivered
Feb 11, 2024
The property is pretty cool with all of the history - however the service was subpar, diamond recognition not good, and nickel and diming in pricing rampant. I still do not understand to this day why folks put up with the service at 5 Star resorts in the U.S. as the the service and quality is nothing like 5 Star resorts anywhere else in the world. It is comical that there was no assistance with luggage or person to greet us at midnight when we arrived, no room upgrade, no welcome amenity and $50 F&B credit that essentially means your breakfast costs you $70 out of pocket. For the price tag, we will definitely just travel international or seek out other Scottsdale high end resorts.
The positives: beautiful property and numerous amenities
The negatives: outdated rooms, lackluster service, exorbitant pricing, poor elite recognition/benefits, self parking expensive and a 20 minute walk away
Huge but Expensive
Feb 10, 2024
First off, the property is huge. I love the Frank Lloyd Wright architecture. I felt the common areas were clean and the staff was friendly. Plenty to do on the property, but the restaurants are expensive. ($15.50 for a beer is outrageous). The rooms were spacious, but no worth the amount of money you pay for a room. Beds are average and pillows are definitely below average. It is a long walk from the parking garage if you don't want to pay for valet parking. There are also resort and other fees that will show up on your bill as well.
FIVE STAR SERVICE
Feb 01, 2024
Always a world class stay at a world class hotel. Joesephine at the front desk took such good care of me. It had been a few years since work brought me to Phoeniz and she had great suggestions for me. The grounds are utterly immaculate. I can see why the gum people like this place so much, I wish I had spring training here!