Hotel

Arizona Grand Resort & Spa

Phoenix 3.5

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Overview

Arizona Grand Resort & Spa is an all-suite resort which features a large range of on-site activities; expansive athletic club, luxury spa and salon, 18-hole golf course, 7-acre water park and six unique dining venues. Complimentary shuttle to Arizona Mills Mall is provided, now is your chance to shop, dine and be entertained until you drop!

Please note: The Oasis Water Park is open seasonally and subject to closure.

Resort Fees: Waived for WestJet Vacations guests.

Check in

4 p.m.

Check out

11 a.m.

Rooms

Resort King Suite
  • 1 king bed
  • No more than 2 guests in the room
Resort King Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Safe
  • TV
  • Balcony or patio

Resort Queen Suite
  • 2 queen beds
  • No more than 4 guests in the room
Resort Queen Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Safe
  • TV
  • Balcony or patio

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
Lobby Bar Bar, Lobby bar
Check-in time: 4 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Select public areas
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
Rustler's Rooste À la carte Grill/steak house Dinner
Aunt Chilada's À la carte Mexican Dinner, Lunch
Market Place Cafe Café Coffee and Pastries Snacks
Lobby Grill À la carte American Breakfast, Dinner, Lunch
Oasis Bar and Grill À la carte American Lunch
  • Suites: 744
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
7777 S. Pointe Parkway
Phoenix, Arizona, United States of America 85044
602-438-9000
11 km from PHX

Pools

  • Jetted pools: 5
  • Kids pools: 1
  • Lazy river: Included
  • Water slides: Included
  • Waterpark: Included
  • Wave pools: Included

Golf

  • Golf: on site ($)
  • Putting green: on site

Other activities

  • Please note: The Oasis Water Park is open seasonally and subject to closure
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Wedding facilities available ($)
  • Car rental available ($)

Location

Address
7777 S. Pointe Parkway, Phoenix, Arizona, 85044, United States of America
11 km from PHX airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 1 out of 5

Terrible, certainly not worth price or anything about it considered a "grand resort"

darcyd954 on Jul 04, 2022

Extremely dissatisfied with the entire experience, upon check in at 4pm as directed by hotel (very late to begin with) we were told our rooms were not ready and were not able to check in until 6:15 PM. Were not given any offer to hold baggage for the extended wait time or where to park or where we could go to escape the heat within the resort. Felt that was the least they could have done to accommodate incoming guests who had booked 2 rooms for 4 nights. Then upon check in at 6:15 PM were told the rooms we had booked were not available. Supposedly were given "better" rooms but simply just did not get the rooms we booked. No offer for help with luggage to room on third floor, nor any luggage carts available??? Many areas of the parking lot closed off so navigating to area near rooms to park was difficult. Rooms were not as represented online as updated, they are very old/outdated, smudged/dirty windows and mirrors, dirty fridge with food left in it from previous guest, cigarette butts on balcony, bird poop all over balcony, candy wrappers on floor in room. Simply just not cleaned well. Bathtub clogged so it would fill up while showering with dirty water, toilet broken, safe did not work. Called for repairs but never came to make repairs. Only after after 4 phone calls, 2 front desk visits, 2 days and request to speak with manager were the bathtub drain and safe finally repaired. However, the repair staff left what he had removed from clogged drain in the bathroom. Totally disgusting and inexcusable. Just complete lack of customer service and frankly common courtesy. For the amount charged and to call this place a resort is a huge misrepresentation in every sense. Have had far better customer service at a cheap motel and would not ever recommend or return.

TripAdvisor users rated this property 3 out of 5

The water park was our reason for staying and possibly returning.

C9422XTadp on Jun 28, 2022

We chose the Hotel for two reasons - the Water Park, and the Tesla Destination Charging. The Water Park lived up to its billing - our 4 year old was delighted with it. There are lifeguards aplenty, and they were alert (didn't see any incidents, but they were not sleeping on the job). For older folk, the minutes wait between riders on the Water Slides (not to separate riders, but to allow the landing pool to refill) generates long queue waits. Getting to our "suite" was tricky - the buildings aren't labelled, and although the front desk helpfully supplied a marked up map, this is a large resort. Our "suite" wasn't huge, and the ammenties did not include a microwave - perhaps to encourage you to eat from the overpriced vendors. We also had a power point that didn't work, and a toilet that had to be fiddled with to stop from continuosly flushing. So the hotel is a wee bit tired. The destination charging turned out to be 4 "Level 2" 200V/13A bays. Free, but at 2-3 miles per hour charging, shared among thousands of guests, not what we were expecting. I ended up driving to a supercharger during the power outage on our first night - I assume somebody drove into a nearby utility (we saw it being fixed next day), and power was out for 90minutes odd, from around 2:27am. This included air-conditioning, and it got stifling, so I was suprised not to see other guests at the front desk. Checking with the front desk remotely was impossible - no answer (from cellphone - the room phone was out), and telephone menu just went in loops or cut out. Going to the front desk and there was a sign "back in 5 minutes", which was rather optimistic. It took using the courtesy phone there, to flush out a manager, to get a power return ETA. While I can't blame them for the outage, how they reacted to it, is very much on them. Its expensive. But that's Phoenix, from the Phoenician on down. Would we go again? Probably, depends on other family friendly options when next we go.

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