TripAdvisor Traveler Rating

After finally getting our room, there was a huge generator on a flatbed outside our bedroom. (Loud) I called and asked if we could get a different room. They said ok and they would text when it was ready. Hour and a half later we called and they said it was ready ( we had to call) Get to the room and the room is dirty. Back to the front office we go with photos of the dirty room. Mind you it’s about 108 degrees. Apologetic, we get our 3rd room and 70.00 waterpark bucks. The room is fine this time. Go to the waterpark the next day and have 4 drinks and a crappy nacho= 90.00$ . So We only had to pay 30 but jeez. Also the pool next to our room is so warm it’s not even refreshing. It’s like taking a warm bath in hot weather. The best part was a resteraunt near the hotel called Aunt Chilada’s. Great Mexican food !

They gave us early check-in. When we arrived, the room was clean and comfortable. It was close to the resorts cool water park. I think this is the best waterpark in the state. We had fun on the lazy river and made use of the slides. We rented a cabana for our group of 10 ladies and celebrated some birthdays. It was relaxing, and the service was very good.

Too much chlorine in pools. Our skin was irritated and itchy after being out of the water for several minutes. I find it unfortunate that an automatic gratuity is added to a bill for the buffet. Asking 20%is excessive for something that isn't full service. We had an issue at the Starbucks. They lost our order, then lied to us when we tried to get answers about where our order was. Finally, when we tried to pass this information on to the front desk, they acted like they didn't care and just gave a website to go to.

We were a group of two mothers with our two daughters from August 3 to 11 for a dance competition. It is important to mention that the cost of accommodation was higher than usual precisely because of this competition. The hotel is supposed to be blocked exclusively for this event, with most people arriving on Friday or Saturday. Our check-in was on Saturday, but the room could not be delivered earlier because the hotel was supposedly fully booked, so we had to wait over three hours in a crowded lobby to get our room. It was handed over exactly at 4 p.m. They don't have a special area for luggage storage; they ask you to leave your bags outside under a canopy where no one watches them, and no control numbers are given for retrieval, so we couldn't leave the lobby as we had to keep an eye on our luggage. The day before, another mother checked in and provided our confirmation number to request that we be given rooms nearby, to which they responded that it was not possible because the reservation was not made as a group. As a result, when we arrived, we were assigned to a distant building. My friend requested a microwave upon her arrival on Friday, which was provided without any charge. When we requested one at reception, we were told it would be sent, but when I called the next day to inquire about it, they said we hadn't left a card to charge the fee, and they couldn't explain why my friend wasn't charged but we were. It's $10 per night for a microwave! The worst experience was on the first day of the competition when our room had a strong smell of marijuana, which I immediately reported. Security staff came to inspect but couldn't determine the source and said they would send housekeeping to spray air freshener. Not even 10 minutes later, the smell became even stronger, and our daughters and we started to get headaches. When I opened the balcony door, I noticed that the neighbor was smoking marijuana on his balcony, and that was the source of the strong smell entering our room. We reported it again, and security knocked on their door, but of course, no one answered. I immediately went to the front desk to demand that we be moved to another room because the smell was unbearable, especially for people about to compete, and I was also concerned for our safety as the neighbor realized we had reported him. The manager's response was that they were sold out and only had small rooms available. I asked for two small rooms instead, but she refused and only said they would move us on Wednesday (it was Monday), which never happened. We left without ever being contacted for a room change. It’s unbelievable that the hotel prioritized profit over providing us with two small rooms to ensure the safety and comfort of their guests. We weren’t charged $100 per night; it was much more, and for a prestigious resort, this response is shameful. Additionally, the strong smell of marijuana could be detected in the hallways at various times of the day. It’s unacceptable for a venue hosting a sports event not to have proper security. We are completely disappointed.

Biggest Attraction is Water Park I booked this as a gift for my daughter-in-law to bring the grandkids here. Coming and going from the main parking lot is literally like being in a sardine can. Tons of people no places to park going around and around in the parking lot till you can find a place in the 115° heat. Now let’s talk about the room, this room is so old and dated there’s no way I would ever stay here, had it have not been for the water park. I will say that it’s clean. I actually did not stay the night here, but I met them here so I was in the room. The room is semi dark and dated, and there’s no microwave. Another annoying feature is that they don’t let you check in until 6 PM, really? You pay top dollar and you can’t check in until 6 PM and check out is 11 and they don’t allow late check out at least right now they’re not allowing it. Next time, I’ll definitely book them another room to come take a little staycation. The waterpark is very nice. Food is absolutely outrageous. I think it said for a piece of avocado toast. It was $19. Any other breakfast do you wanna order is between 25 and $27 like that is insane. We are not eating here, but hopefully their food is good enough to claim that kind of price tag .