Friendly and accommodating staff. Clean rooms and common areas. Free parking. Fantastic breakfast!! Would stay here again if we were in the Scottsdale area.
We travel a lot and are loyal to the Hilton Brand. This was one of the nicest Embassy Suites we have experiences.
(Keller, Texas, United States)
Jul 02, 2022
Kudos to Amelia for her first rate customer service. She would make an excellent corporate trainer. Our room was clean, comfortable, and welcoming. The breakfast was really tasty, especially the eggs and pancakes. F&B staff kind and friendly. The area was safe and the grounds were well kept. I would highly recommend this hotel.
Worst stay at this hotel
Jun 29, 2022
We arrived and had a room on the 4th floor east building. Room had a bad odor. Asked for a VP suite. Wife noticed the balcony door would not lock. And I noticed there was a noticeable slant and big gap on top section of the door letting in the 108degree heat in. Door jam looked liked someone broke in to the door most likely climbed up to the balcony. I complained to the front desk and said how can you allow anyone to rent this room. It was unsafe. The maintenance man came over and said he needs to take the entire door out and fix at his shop. He took pictures and shared with the GM of the hotel. I asked the front desk to find me another safe room. They only had one room left on the same floor. We took it. It smelled clean. Then second night at the east pool. Appears a young crowd was there blasting music.I mean blasting music!!! Using vulgar language. This is so unexceptable We all deserve quiet enjoyment at any hotel. I called the front desk. She said she will call security. The blasting music stopped for about 30 minutes. Then it got worst. Call led the front desk again. She side her manager will check it out Music finally stopped We have been at this hotel for past 9 years. This is the worst experience unfortunately. We will never stay at this hotel again!
Jun 15, 2022
room carpet DIRTY,
I think pipe on the bathroom are obstruct, the water goes really slow
Room service (must be every day, no enough supplies even for 3 days, you don’t have to use your time calling to room service)
Breakfast/Dinner/ Happy hours service excellent
Friendly staff, great accomodations
Jun 14, 2022
I was so pleased with my stay here. The trees on the property helped keep it at least 10 degrees cooler. The staff was friendly and helpful. My kids and I loved swimming in the pool. And you can't beat that breakfast and happy hour. I would definitely be back