I cannot sleep on feather pillows, so for me, I did not have a restful vacation. The people at the resort were very friendly and helpful. The grounds were beautiful and the morning breakfast was fantastic. The only other thing that could be corrected in the future is the shower had weak water pressure.
Wow its old, in a not good way
Feb 26, 2024
Very old, old, not in a good way, old place. Looks stuck in the 70's. Hardly a resort. Rooms remodeled and very clean. Otherwise, half of the elevators are broken, the property is not attractive. Staff was fabulous, however. Only exception was the male and female bartendar on Thursday night in Granada. She was not friendly, place was dead, took a long time to take order, then it was wrong. Seemed to be having a bad day. But the conversation the male was having with a female, I believe his sister, about marijuana, and some trouble he had been in and details of activities, was not pleasant. One and done. Decor of the place is also very weird and old. WOn't be back. As for the property, I see why it was the cheapest in the area, but not sure why its point value for Hilton Honors was the same as the Doubletree Resort up the street. Will go there again, next time.
Cleaning was subpar.
Feb 26, 2024
The cleaning in the room was not good. Sticky candy on the carpeted floor, and hair on the lip of the bathtub and wall of the shower. Also, there wasn’t a towel to put down in front of the shower. Also, the carpet needed vacuuming underneath the desk in the bedroom.
Nice location for us
Feb 25, 2024
We flew in a day early to get another round of golf in before our official trip started and chose Embassy Suites because we had extra points. Good hotel, Nice location, and very clean. I think what made this hotel a 4 for us was the bar and the breakfast. Otherwise, it was just your average Embassy Suites. I would probably stay again if it was just for one night like this trip.
I expected better
Feb 22, 2024
I used a lot of points to stay here and I’m so disappointed that I did. The room feels like it’s been sealed up for years. It’s got a strong mildewy smell that we could not get to go away. We opened the windows and turned the air down to reduce the heat in the room. It did not help. The bathroom did not feel clean. There was hair on the floor and the counter. The toilet seat is loose. The door to the back room has smudges all over it. There’s not side table to the bed on both sides. The closet doors will not slide open. I am only giving 3 stars instead of 2 because your staff has been amazing.