Embassy Suites by Hilton Scottsdale Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1146 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Mixed review but be careful

A_Light_Sleeper (Little Rock, Arkansas) on Jan 20, 2023

Very difficult to review - the people are very nice but my first room was unacceptable. Mold in the shower, a roach on the baseboard, dirt other places. When I asked for a new room and showed a pic of the roach, the person at the desk didn't seem surprised and quickly gave me a new room. It was much cleaner and I didn't see any issues that caused me concern. As I said, the people are very nice, but there is a real issue with managing cleanliness. I was lucky, I went when there were other rooms to move me into. I feel sorry for those that book in high season and are stuck with the dirt. My review is "average" because I don't want to cast a poor light on the workers, there is a clear management issue. So to break it down, 4-5 for the people that work there that I met, 0 for the management that allows the filth.

TripAdvisor users rated this property 1 out of 5

Dirty rooms

moosab1 (Charlottetown, Canada) on Jan 10, 2023

Gross and run down. The rooms are musty and not cleaned properly. Ours had public hair on bathroom floor, in the tub, shards of glass and staples on the carpet, crumbs, sticky tiles on floor in kitchen, dirty light switches, table not wiped etc. asked for it to be cleaned and only the floor tiles were wiped. Everything is extremely run down, doors chipped. It just goes you a gross feeling staying here. It’s too bad as other things are good, like the breakfast and pools. Needs an overhaul and new cleaning standards.

TripAdvisor users rated this property 5 out of 5

Nice Hilton option in perfect location

joshawa (Virginia Beach, Virginia) on Dec 19, 2022

Stayed here for a quick trip to see family. Perfect location right on scottsdale road. Great hilton resort. Open campus with large suite. Staff all very attentive. Very much enjoyed the breakfast (best scrambled eggs I have ever had) and the 2 drinks at the reception. Great job to Brandy and the team!

TripAdvisor users rated this property 2 out of 5

Please don't expect a resort

Kris B (West Chester) on Dec 08, 2022

As a Hilton Diamond member for life, I had trusted and hope for better that my stay here. There is really nothing notable or accommodating to be considered a resort. I requested any available upgrade upon my arrival. The front desk attendant said " you are already in a King room." I didn't insist. I had to wait for my room to be ready. My room faced the parking lot and the elevator. The property is tired, the restaurant was closed ( though they di d have dining hall of sorts. While I was traveling for business I had searched for a comfortable property with some amenities. This location disappoints. The $25 per day "resort fee" I suppose covers the 2 water bottles. Skip this property and continue searching if you are looking to stay in the Scottsdale area.

TripAdvisor users rated this property 5 out of 5

Enjoyable Experience

bballs35 (Silver Spring, Maryland) on Dec 06, 2022

Beautiful hotel grounds inside and out with exceptional guest services. Quiet stay and convenient amenities, including a wide variety for breakfast. The room was clean, extremely comfortable, and lots of space even in the One King option.

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