TripAdvisor Traveler Rating

David, Carmen, Andric, Marenthia- everyone was amazing!! Today was the best pool party day!! Crown Golden is the best!

This resort was very disappointing. It started with check in which was supposed to be 3pm. But no rooms for ready and they said that the 3pm check in was just to do the paperwork and the rooms were not supposed to be ready then! We eventually got to a room around 5pm. It was not the room that we had booked and paid for. The room was old and rundown. It had a magnificent view but the AC and the TV did not work. It was small and electrical fittings were hanging off the wall. When we went and asked about the AC not working they looked evasive and said someone would be coming the next day to fix the AC and it was not working in the whole section of the hotel. We said that this was not going to work as it was really hot plus the room wasn't the one that we had paid for. They did then move us to another part of the hotel which was the room that we had paid for and the AC worked but it did not have the seaview that we were supposed to get. This room was at the back of the hotel. The food at the buffet was pretty much the same each day and inedible. The coffee was terrible. The only good thing was the omelettes at breakfast. The alcoholic drinks appeared to be watered down as we did not have any effect from them at all and neither did anyone else it seems. Therefore despite it being all inclusive we had to eat and drink outside of the hotel. The staff were mainly disinterested and look resigned about explaining all the bad parts of the hotel away. From what we heard from other guests the AC was never fixed for the whole week we were there so lucky we changed rooms. The rooftop pool area needs maintenance. Decking is old, chairs rusted. Everything needs a lick of paint. The pool says no speakers or music allowed but several people were blaring speakers. Honestly we felt that this hotel was way overpriced for what you get.

David andric y marintia Súper ambiente

Air conditioner on the ocean front rooms are broken. If you are staying more than one night, you are going to be miserable. It is too hot for the air not to be working.

Will never return to this place! Horrible experience from the moment we checked in. Staff at front desk arrogant especially Clarissa, I noticed they cater based on looks and skin color. When my family and checked in, we were not given rooms we reserved, upon checking our payments and vouchers they still didn’t honor and reception said they were “sold out” and they could not do anything after checking un in after 5:00 pm, checking is at 3:00pm. We were given run of house rooms and not deluxe ocean view which we paid for. At this point we decided to make the best of our trip and deal with refunds upon return to the states. Mo working AC in rooms, heard the same complaint from at least 5 guests, pool side beds had horrible mildew, foam build up in pools, pools looked dirty. Mold in shower Poorly working ac - 27.6 c - multiple requests to adjust I did get a fan the last day of my stay! Bathroom and shower door not fully closing Furniture in poor state Poor TV reception - multiple requests Do yourself a favor, stay else where!