TripAdvisor Traveler Rating

I had the pleasure of attending an event planned by David Dansereau at the Crown Paradise in Puerto Vallarta, and I was thoroughly impressed. His attention to detail, organizational skills, and warm personality made the entire experience seamless and enjoyable. David truly went above and beyond to ensure everything was perfect, and I highly recommend him."

Our stay at this "resort" was the most disappointing vacation we have ever had. We love Puerto Vallarta and visit annually. We tried this resort for the first time due to it being all-inclusive and adults-only. The pictures on the website must be ancient, because the hotel is severely run down. Literally every area is in need of major repair/renovation. Ex: a light hanging out of a pool wall, leaking ceilings, missing/broken tiles, non-working elevators. We didn't get the room we reserved (honeymoon room) upon check-in because it was "unavailable" that first night. Initially we were told that the air conditioning wasn't working in the room, so that's why it was unavailable, but then we were told that the room was still occupied. The front desk woman offered us an "upgrade" to a smaller room with a much smaller balcony. Interestingly, the A/C didn't work in that room. The shower in this "upgraded" room leaked through the wall into the bedroom. The bedside lamp was literally falling apart. But it had a great ocean view! After much nagging and a few conversations with the manager, we finally got a honeymoon room the second night of our stay. This room had a great view and a large balcony, but as with everything in this resort, was in dire need of upgrade/repair. The A/C in this rooms was struggling, but at least there was a ceiling fan and another large box fan in the room.The room never got better than cool-ish and was very musty smelling. The sink and tub both leaked all over the bathroom floor. The provided soap is great though! The food at this resort is awful. Fortunately, there is a grocery store right around the corner (a little pricier than Walmart 0.5 miles away, but very convenient). We didn't get a chance to try the "specialty" restaurants because reservations were only available to be made between 9:00 am-12:00 noon each day, and the online reservation system didn't work. We asked and were told that we could not make reservations by phone or in person. So all week we ate french fries, hot dogs, and hamburgers-that-tasted-like-hot-dogs from the snack bar and/or room service. Or we ate in town. So much for all-inclusive. The buffet closed after the 2nd day (for renovations?) and was replaced by a makeshift buffet for breakfast only in the space that I guess is the Mexican restaurant. Waitstaff ignored us for the first two days (couldn't even get a glass of water) until we started handing them cash. Then they were minimally interested in us.

We just got back yesterday from a week at this resort. Let's get into it. Pros: the staff, including Oscar at the front desk, and Esther at the buffet were absolutely fantastic. Pretty much all the staff were friendly and helpful. The location was pretty good. Close to the airport and right on the beach. Cons: do not stay in the old part if you like to have AC. It DOES NOT work. We had to move rooms 3 times to get AC. We lost our ocean front room and ended up with just a partial water view just to get AC. We asked for a refund in the price difference but were told no. We could only get a free massage and facial and 2 free nights. Not acceptable since AC should be working and they charge a lot for the resort. The food was very lackluster and not many options. They do have a good pool side place where you can get hot dogs, hamburgers and tacos. Just okay food but it gets you by. It is very hard to get reservations for the specialty reservations as they must be made before noon and even then. They fill up fast. But. We got into the Mediterranean restaurant and the food there was the best we had the whole week. Just so you are aware, the alcohol is not top shelf. You need to drink a lot if you want to feel it. Good tasting drinks though. This whole resort could really use money put in to it to bring it up to par to compete with the other resorts.

Fue un excelente show, David un gran talento

This was my favorite location on this side of PV: it had great speciality restaurants, activities, and responsive staff. Here’s what happened last week: A/C not working: room never got below 77° F. They offered me the room next door: same thing. Got a large fan so at least air was moving. Turns out the entire tower 3 was not air conditioned: found out by interviewing other guests. Each day a new excuse: almost every day a promise of someone coming in to fix the system. Never happened, and I understood enough Spanish that the reason why they didn’t put me in an air-conditioned room was that it was a higher price point. Other infrastructure issues, too: mildew, unsecured screw ons. also lacking in personnel for some activities, missed cleaning & fridge filling once each in 5 days. Some great staff, though: maître d’ In Paradise remembered me from the past; chef for breakfast knew my order after 3 days.