TripAdvisor Traveler Rating

I had an amazing time with my family and daughters. I saw the shows and had a lot of fun with the host Daniela, Jorge, and Alan from the entertainment team. I'd love to come back soon!

I was severely disappointed after looking at the pictures and the reviews of this resort. All of the restaurants were open here very limited drink choices, very rundown…beyond disappointed. We checked in in 30 minutes later, checked out and moved to a different resort. Don’t fall for the fake reviews.

I spent a week at this all-inclusive resort for a work-related trip. More than a third of our attendees either immediately left to go to another hotel, left later on during the week or switched rooms multiple times due to issues such as broken air conditioning, lack of hot water, strong mildew odor. Since I was there for work and enjoying the resort was less of a priority, I decided to stick it out, despite my shower running at a slow trickle and then not working at all my first night. Big mistake. I complained to the front desk about the shower and they sent maintenance up, who was able to restore a bit of flow through the shower head, but said they needed a different sized pipe to properly fix the issue which would take a day for them to get. They didn't end up returning, but I decided not to make a big deal of it since it was still running enough that I could rinse myself off, but 4 days in the water stopped flowing from the shower head again. All in,I had to squat by the tub faucet and used cupped hands and a washrag to bath myself for 3 of the seven nights I was there and it took 4 visits to the front desk for them to finally fix it my last night there. There was only a small apology for the faulty shower with no gesture such as an offer for a partial refund or complimentary amenity to make up for the inconvenience. Aside from my issues with the shower, the room smelled mildly of mildew, and the refrigerator which (to their credit) was filled with complimentary water and beer, was broken. As for the rest of the property, the gym was insufferably hot, to the point where I and other members would step out between sets just get a breath of fresh air, and the equipment was old with a universal machine that was only partially functional. From what I heard from a colleague, the clay tennis courts were poorly maintained, and you could easily trip over the court lines since they were firm and protruded higher than the clay in areas. As far as the food, the buffet was mediocre, at best, and offered extremely little variety day to day. I would say that if you're into staying at a resort where you are rolling the dice on whether you are going to get properly working air conditioning, plumbing or hot water, like the smell of mildew and having water stains on your walls, you don't particularly enjoy eating, and you don't care about the quality of any amenities, then this is the place for you. If you actually want to enjoy your resort, then go elsewhere

We've been here several times over the last 15 years. It used to be a great resort even though it's older.. The service and food always made it great. But now the service and the food have gone from great to not good. Very disappointing. We won't be back

We have stayed at the Golden several times over the past few years We stayed in April for a month . Overall we had a great time. We have gotten to know the staff quite well . Hola to all the specialty restaurant staff in both sides of resort . They are all very good friends and they take care of us well . Mucho cervesa Fernando .. lol . See you all soon . Front desk , office staff , concierge, and bell boys are helpful and excellent people . Entertainment team are very energetic and keep things moving . Food is good in the restaurants , you can use both sides of resort to eat . If one buffet is not of your liking one day , go over to the family side buffet . You can also book specialty restaurants on both sides. You have to book restaurants quickly at 9 am , they book up fast . Burgers and snacks by the pool all afternoon . Cold beer and drinks everywhere . What more do you need ? . Rooms are a little dated and some do have weak airconditioning… be careful there . I suggest you buy and bring neck fans . Beach is beautiful and you can beach walk for miles . Great sunsets . Now this place is not a 5 star but we wouldn’t be going back if we were not happy with it , could use a little spruce up ..but they are trying , and we love the staff . , One thing not in control of the hotel …. The Tuba Band on the beach , enough already !! . They Drive me crazy. Beach towel games in full swing but when we were there it was nice and quiet for many weeks . We like it like that . Anyways we will be back this November for another month . See you all soon . John y Angie Vancouver Canada ???? Show less