TripAdvisor Traveler Rating

Very friendly staff and great service. Treated very well during our 10 day stay

We recently stayed at Crown Paradise Golden Puerto Vallarta and had a mixed experience overall. The resort is medium to small in size, which gives it a more relaxed and quieter atmosphere — something we appreciated, especially since it wasn’t very busy during our April stay. It was easy to find chairs by the pool or beach, although shaded areas are quite limited. There are cabanas available free of charge, but you need to reserve them early (around 6:00 AM) by placing a towel. Unfortunately, the property is in significant need of renovation. Several areas feel worn down and outdated. Our room, located in the main (older) section on the 4th floor, was small and not very inviting. Some lights were not working, and the air conditioning struggled to cool below 24–25°C. The ceiling fan above the bed felt unstable, noisy, and concerning. The bathroom was quite dated, heavily used, and not as clean as expected. On the positive side, the bed was comfortable and seemed fairly new, and the sheets were clean. Our balcony offered a beautiful view of the pool and ocean, with a small bistro set that made it enjoyable to sit outside. Housekeeping was provided once daily, and the minibar was well stocked with water, soda, and beer. Food was definitely a highlight of our stay. The resort offers three à la carte restaurants (international, Mediterranean, and Mexican), and all were excellent, with outstanding service. Guests also have access to restaurants at the neighboring sister resort. Reservations are required and must be made via their app (by scanning a QR code at the entrance), available only between 9:00 AM and noon. That said, during our stay, restaurants were rarely full, and it was often easy to get a table even without a reservation. There is also a buffet available for all meals, but the selection is quite limited. A continental breakfast is offered as well. Room service is available for an additional fee (around 70 pesos), though we did not try it. Bar options are somewhat limited. There is a lobby bar, a less accessible pool bar near the hot tub (not directly at the main pool), and a rooftop pool bar on the 7th floor of the Golden Tower, which offers a great view but has limited seating. The staff was very kind, warm, and helpful throughout our stay. However, language can sometimes be a barrier, as many employees are not fluent in English. The majority of guests appear to be local Mexican travelers. Evening entertainment takes place at “Nitro,” located just across the street from the resort. Shows feature a mix of themed choreography (Broadway-style, Mexican performances, etc.) and are enjoyable. Fun entertainment at the pool in the afternoon. Foam and all! Overall, while the resort has a relaxing atmosphere and excellent food, the cleanliness and overall physical condition were disappointing. That said, some returning guests mentioned that improvements are ongoing, and the resort definitely has strong potential if renovations continue.

Animation was great! Foam, dancers and music were fun. Just wish is wasn’t mostly spanish music.

We had a fantastic stay at the Grand Paradise Golden in Puerto Vallarta. The location is definitely one of the biggest perks - it's close to the Malecón and surrounded by plenty of nightlife, making it easy to explore and enjoy the area without going far. The rooftop pool was a standout feature for us. It was peaceful, well-maintained, and a perfect spot to relax during the day without the usual crowds. The beach was also clean and enjoyable, and while the rooms were fairly standard, they were comfortable enough for what we needed. What truly made this trip unforgettable, though, was the staff, especially Fernanda and the entertainment team. She went above and beyond to make our bachelor party feel special, always bringing great energy and making sure we were having a good time. The bartenders also deserve a huge shoutout, we never once had an empty drink in hand the entire trip. Overall, we had an amazing experience and would absolutely return again - if only to see our friend Fernanda!

The stay was fantastic! Food was great, drinks were the best. Service was lovely, the staff are truly hard workers there. They go above and beyond to have your stay comfortable. 10/10