TripAdvisor Traveler Rating

My stay at the Crown Paradise Golden Puerto Vallarta last week was exceptional in terms of location, privacy, and guest services. The purpose of my visit was simply to relax, unwind, and de-stress, and the resort lived up to my expectations. That the Crown Paradise Golden is only for adults was a plus, needless to say. The staff were very courteous, respectful, and helpful in every manner, be it at the buffet area, or beach bar or housekeeping. A special shout-out to concierge Ulisses Garcia, who went out of his way to escort me to my room after I checked in, inquired how my stay was going whenever I crossed the lobby, and helped me confirm my pickup with the Gray Line shuttle services on my last day there. The food at the buffet was quite good, but since I’m not a meat eater, I would’ve preferred to have more seafood variety offered, other than the baked fish that was there every day. I did not try eating at the restaurants because I was on vacation and didn’t want the hassle of the tiresome reservation process. The resort grounds were well maintained, and I could see every area of the resort (including the beach sands) being constantly cleaned at any given time of the day. As for the negative side, given the 33 degree Celsius temperature, the lobby area was swelteringly hot. That made my check in and check out a bit uncomfortable. A few pedestal fans or air coolers in the lobby area, around the front desk, would be a great idea for somebody like me who finds the heat very oppressive. The elevator, on the other hand, was air conditioned, much to my relief. The air conditioning in my deluxe beachfront room was great as well. The other negative I would like to mention is that on the second evening of my stay there was a severe thunderstorm, and water was leaking from the ceiling on to the dining tables and chairs in the buffet area. I did not see any supervisor there, but the waiters did their best to clean up the tables and mop up the floor, so guests could have their dinner. It is workers like them who are the small cogs that make a giant machine turn, and they need to be appreciated for all their hard work. Would I revisit this resort and also recommend it to others? Most certainly! Again, much gratitude to the resort for my very pleasant stay there!

The buffet has not too much variation and same food every day. Need to change the food once in a while.

My family totally enjoyed the wonderful staff of the BellaVista. Hostess: Aranza Manager: Juan, Damian, Alvaro, Manual, Ma Esther, Yessika treated us like family ??. The food was terrific, entertainment awesome, beautiful music. We are thankful for their service to us wonderful Canadians. Hasta la vista , gratis from me casa to your casa Lots of love Mother Teresa, Jamie, Stacey & Marc. God Bless

We came with our family and got exceptional service. Aranza our Hostess and Juan the manager went above and beyond. There staff Damian, Alvaro, Manuel, Ma Esther and Yessika went above and beyond can't forget them. I would recommend anyone too come here and check it out

I wouldn't go back there with someone else's body. Dreadfully filthy, showers made for toddlers with 0.00% water pressure and staff that mostly try to take care of locals first before any visitor from America. The only saving grace was that my air conditioning did work in the room, otherwise, if you like being alarmingly hot all day every day and a dirty shower and bathroom with barely a shower, this is the hotel for you.