TripAdvisor Traveler Rating

Third trip to this resort and our last,we read the bad reviews before we rebooked and figured people were being picky and we booked again because our last experiences were amazing there,well we found out it’s not amazing or even good anymore. All the bad reviews are 100% correct.The location is great, the atmosphere hit or miss mostly miss.rooms are falling apart and out dated, no lamps for lighting ,air conditioning does not work,toilets don’t flush, jacuzzi tub drains and water all backs up and floods,curtains and fans falling off the walls and ceilings,tiles missing ever where ,maids are nice but not trained on the necessities of the room such as face cloths /towels there is always something missing you need to go look for which makes it hard because they don’t speak English,ask for a coffee machine,but will not provide coffee,we had to go buy our own coffee/cream sugar, no coffee cups they will give some small paper cups at best. The do not disturb sign means nothing they walk right in the room.The noise level depends on what room your in,we switched 3 times . The tuba player on the beach needs to go.The vendor sellers are allowed up on the beach so if you wanna tan in peace stay at the far end of the pool do not go to the beach or the beach bar they are everywhere along with pan handlers looking for money , very annoying, The pool area is missing tiles and the water is murky not that clean I understand they want to make a wage but the same ones will ask you a 100 times a day.Most of the staff are nice but don’t have time for extra because of the lack of staff so they try their best with what they have to work with,we tipped very well but they can’t give you extra time. The food was good where we ate, we didn’t eat at many of the restaurants except for Salvador’s which was amazing the buffet is hit or miss if the birds would stay away they eat off the buffet which is very unsanitary.The drinks are very watered down unless you get shots. The bartenders at the beach bar were very nice but once again hard to keep up lack of staff. You have to pay for room service and you never get what you order, this place was a 4 star,it maybe a 2 star now ,mostly cater to the locals and there were so many other travellers there that felt the same way. This resort needs a major overhaul and hotel staff training,from my understanding this resort sold a few years back and no money is being put back in. So if you choose to go don’t expect much We ate off the resort quite a bit and found entertainment else where because by 7-8 pm it’s like a ghost town,not that we are late night partiers but it’s like they want everyone in their rooms by 8pm and that’s a bit early when vacationing, I would definitely recommend Chappys restaurant and bar at the Marina excellent food/drinks and service as for the resort waste your money if you want but we will never waste ours there again,we will definitely be back to PV its beautiful but the the airlines need to drop this resort off their sites and from what I understand they have been asked too many times. Don’t book here spend your money where it’s worth spending.pictures are from the honeymoon suite the most expensive suite so imagine what the rest are like

Gorgeous place! Gorgeous views! Great food! Wonderful drinks. Friendly staff. And the facilities were very clean! We especially enjoyed Juan Ramone the server. We asked to sit in his section each morning. And I especially enjoyed an omelette from Luis every morning, he was very sweet, and very kind. I try to make an omelette like him but I cannot recreate it. The only complaint I'd have is the amount of maintenance issues with the rooms. My original room had issues so they put me in an ocean front room. Though my room still had no bathroom door knob. But it had a spectacular view and great AC. My other family members had issues with their rooms like no AC and the other had no lock on the door. The each got new rooms too.

We would never return to this resort. We have stayed at other resorts in Puerto Vallarta and thought we'd try this one as it was adult only & had heard good recommendations. We were disappointed. Firstly, check in took an hour of standing in line with only one person checking people for the most part. We are seniors & therefore that wait was difficult. Our room was OK but we had booked a Deluxe ocean front, we got ocean front and pool, which is not what we paid for. We were only given one key & was told a 2nd key would cost 400 pesos. We complained the next day & were provided with a 2nd key. Our patio door didn't lock, our safe was loose in the closet & could have just been taken out. There was supposed to be a coffee pot & hair dryer in the room. It took 2 days to get the coffee pot. The bath/shower was good, with grab bars but the opening to get out was next to the toilet which was a challenge to say the least. Otherwise the room was OK & clean. It was noisy though as there was something humming all the time from the roof above & air conditioning was noisy. The buffet was not very good, pretty well the same mediocre food everyday, Waiters didn't seem to care. Also, often saw birds actually picking at the food in the buffet, which was gross. Breakfast was my best meal.. Room service was good, it was quick, only once did I phone & couldn't get anyone. Hamburger snack bar was never open on time, long line ups, one day we were lined up and she said she was going for 10 minutes, which was more like 45 minutes. Nowhere to sit apart from some very heavy bar stools. It needs some table & chairs. The restaurants were good, excellent service in them, booking could only be done on line. Food in them was hit and miss. Public washrooms badly need up grading, none were handicap friendly. Pools - the main pool was not easy for me to get out of as I have some mobility issues, the railing is not high enough. The bridge is a death trap, which many people mentioned. The hot tub pool with bar was very nice & easy to get in and out of. Once again bartenders were efficient but not friendly. The Sky 7 pool was very nice, however one of the lights in the pool was hanging down from a wire which looked very unsafe. There should be another location for towels, it is long walk to get towels, they must have one towel location for both resorts. Our favourite hang out in the late afternoon & evening was the Breeze Beach Bar. The staff were great, they served very good paninis, it was lovely sitting watching the beach activity. I can't comment on the entertainment as it didn't start until 9:00 pm, 8:00 would have been better, plus it was across the cobble road street which can be a challenge for people with mobility issues. Every other resort we've stayed in had their entertainment in the resort. Overall not great, we made the best of it. Staff not very friendly, but 5 stars to the lady at the concierge desk, she was exceptional, she was helpful, lovely, kind & friendly, they should clone her. This is a 2 - 3 star resort at best.

I’ll start off by saying we know this place is not a 4 or 5 star resort going into our vacation, however we were expecting a little more courtesy and a lot better customer service from the front desk when we arrived. We will not return here in the future. Just to start with they can’t call themselves a five star resort if they don’t offer 24 /7 front desk service, that’s misleading on their website page, we arrived and nobody was there at 6:30 am, only a security guard’s front door who didn’t speak English. We flew the redeye and arrived early. We also gave feedback to WestJet vacations this particular hotel should not be an option in their vacation package deal. They were rude, at 7am would not register us, as Guest so that we could get pool cards and our wristbands for the day. We were back-and-forth To the front desk four times between 6:30 AM and 10 AM. They left us sitting in a lounge area all morning with no wifi or beverages. I will add the staff were long time employees, not amateur employees and definitely would know what to do Any time of day. They also told us we had to wait till 9 AM to talk to concierge to get Wi-Fi at the hotel. Why? It should be so simple. I will add The Wi-Fi doesn’t work in a lot of the rooms and it took them forever to get us actually registered with Wi-Fi, Insane. We weren’t on Wi-Fi until 4 o’clock in the afternoon the day we arrived , none of that should happen in 2026 ! I will add as a seasoned traveller this isn’t a Mexico thing, I’ve been to Mexico many times and had no Wi-Fi issues At any hotel. Coming in, We knew we had to wait until 3pm for our room when we arrived however, we are super disappointed with the service and the attitude some of the employees, especially the front desk.(Oscar) More Over The place is a bit dilapidated. They really need to fix holes in roofs , ( it leaks) , upgrade some areas, clean it up, re- Tile the pool, remove rust, around the pool, the place is 50years old definitely needs a good power wash, replace some furniture, clean the day beds and more. A lot of things are broken or just worn down ,there is not air-conditioning in some of the restaurants, the food was definitely a 2 or 3 star. The disappointing thing is much of the little things that can improve an experience or fix is minimal cost. Eg: friendly customer service staff at the front desk , update the website, change the way the Wi-Fi works for Guest have a temporary password for a day, make the restaurant booking easier online , so you can cancel or amend orbook a large party, etc Super disappointed in our overall experience however we did enjoy the daybeds on the beach. We did enjoy the rooftop pool and the bartenders were friendly and the drinks were decent. The rooms are fine. It’s a very old building. However, the bath bathtub is really awkward to get in and out of so if you’re an elderly person or slightly disabled, you’ll have a heck of a time getting in and out of the raised bathtubs. The location was nice near the harbor. You could see the ships coming and going. Roof top pool was nice. Will I return there ? No, primarily due to the poor customer service, the Wi-Fi issues and it was not a very clean resort. We never saw them power washing or cleaning areas that are highly populated, including the pool chairs. If you want to vacation and have mediocre food in a dilapidated building where there always seems to be a leak in the roof, try it out. Interesting, as well all the restaurants were never full , they made a really big deal on how you had to make a reservation at 9 AM in the morning through the webpage, but as we observed the occupancy every evening, the restaurants seems to only be able to accommodate 4-5 tables per hour in the à la carte restaurant?? They were never full , and it was hard to get a reservation in the morning,so I guess lack of staff ? My impression is the owner is very cheap and doesn’t want to invest in maintaining this property, which is too bad; some new furniture, maintenance, a few good chefs, some customer service training, and a power wash, it could probably be a four star. We finished our trip with Nexus Forgetting to pick us up (the WestJet vacation shuttle.) That’s all!

Careful, the rooms are in bad shape, the concierge employees take advantage of tourists by taking money out of your pocket. You might get a room with working A/C and/or hot water. The buffet is flavourless and very underwhelming.