Overview
Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. Just 20 minutes from Licenciado Gustavo Díaz Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to a getaway where everything is included.
Check in
3 p.m.
Check out
12 p.m.
Rooms
480
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 queen bed
- No more than 2 guests in the room
- 1 queen bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- No Balcony
- Bathroom with shower only
- Climate control
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 2 double beds
- Pool view
- No more than 4 guests in the room
- 2 double beds
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- Room service ($)
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Patio
- Smoke-free
- Room service
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
Altitude Club amenities include;
- Room service
- Private, personalized check-in and check-out at the private lounge.
- Access to the Altitude Club Lounge
- Upgraded bath amenities
- Bathrobe & slippers
- Daily continental breakfast service, coffee and pastries through the day, hors d’oeuvres and wine in the evening at the Altitude Club Lounge.
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Room service
- A/C
- Bottled water
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
Altitude Club amenities include;
- Room service
- Private, personalized check-in and check-out at the private lounge.
- Access to the Altitude Club Lounge
- Upgraded bath amenities
- Bathrobe & slippers
- Daily continental breakfast service, coffee and pastries through the day, hors d’oeuvres and wine in the evening at the Altitude Club Lounge.
Amenities
Aerial
Exterior
Exterior
Pool
Beach
Lobby
International Buffet
The Grill
Ayami
Hacienda El Mortero
Location
Reviews
TripAdvisor Traveler Rating
Making memories in Neuvo
113edies (Sylvan Lake, Canada) on May 10, 2025
I travelled with my daughter, her best friend and best friend's mother for a graduation trip. The resort is so clean, and the staff works endlessly to keep the resort spotless and to take care of guests. We only got into The Grill a la carte once, which was great, but all the food at the buffets was great. There is so much to choose from that I think there is something from the most adventurous palate to the pickiest palate. I tried everything, while my daughter stuck closer to what was familiar (pizza, fries, etc) and we were both very happy with the food. The location is the best, being a quick walk to Bucerias, but with a quiet location that is not right by shopping. The resort's bars on the beach all shut down by 10pm, so in the evening it is quiet, which I liked. If you want to stay up, you just go to the Sky Lounge. Big shout out to Edgar, who is part of the entertainment staff. He was so personable, fun and made it look effortless to entertain guests. We really enjoyed the events hosted by him; he is very gifted at relating to others and to reading a crowd.
The Good, Bad & Ugly
Jennifer v on May 09, 2025
We stayed at the Krystal Grand Nuevo Vallarta over Easter, and here's our honest take—the good, the bad, and the downright ugly. **The Good:** The food was solid, with a decent variety to suit different tastes. Jorge from the concierge team deserves a special shout-out for being incredibly helpful with dinner reservations. While most guests mentioned how difficult it was to book, we managed to snag a few—albeit early 6 p.m. time slots. Still, we were grateful just to get in. Gilberto, one of the poolside servers, was fantastic. He consistently checked in on us and provided excellent service throughout our stay. **The Bad:** We arrived around 10 a.m. on our first day, fully aware our room wouldn’t be ready that early. However, we were surprised (and disappointed) that we weren’t even given our wristbands until noon. In our experience with other all-inclusive resorts, early-arriving guests are typically granted access to amenities with their wristbands, even if rooms aren’t yet available. The lobby was also underwhelming—only about eight chairs, two coffee tables, and zero ambiance. To make matters worse, it was essentially the only option in the evening for a family with a teen to relax. There was nowhere to play cards, hang out, or even enjoy a proper drink. They continued serving from the lobby bar in plastic pool cups at night. Sipping wine or a martini from plastic felt more like a budget motel than a beachfront resort. **The Ugly:** The rooms were by far the worst part of our stay. While the building's location was convenient—close to the pool, beach, and buffet—the rooms themselves were in terrible condition. On check-in, we found no hangers, just three towels, and no hair dryer. In both rooms, the AC units leaked badly, flooding parts of the floor. A maintenance worker came to "fix" the issue by sucking water through a hose—he gagged and eventually vomited in our toilet. Things didn’t improve from there. Both rooms later developed water bubbles in the ceilings, and parts of the shower ceiling actually collapsed. It’s shocking and frankly unacceptable that rooms in that condition are being rented out at all. **Overall:** This resort was a disappointment. There are far better options in both Nuevo Vallarta and Puerto Vallarta, and we won’t be returning.
Vacation Offers
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Kids stay, play and eat free at select all-inclusive resorts in Mexico and the Caribbean.
Cancun, Ixtapa, Puerto Vallarta, Los Cabos, Riviera Maya, Tulum, Mazatlan, Punta Cana, Montego Bay, Ocho Rios - Runaway Bay, Aruba, St. Martin – St. Maarten
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