Krystal Grand Nuevo Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

5374 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

February 2024 experience

kelsey m on Mar 02, 2024

We went to Mexico with a group of our friends, it was my first time ever in Mexico. I would say this resort has its pros and cons. Cons: - We had to wait an extra 2 hours for our room to be ready - Our fridge wasn’t always stocked with water unless we asked for it - All of our rooms were vastly different in size and temperature - I feel as if the rooms could use some TLC as they are a bit run down. - The wifi is very slow especially once everyone is awake - The buffet and restaurants were medicore at best. It was mostly the same options every day. The snack bars were also the same every day. I didn’t go to Mexico to eat hotdogs and hamburgers everyday. I would have loved some more authentic Mexican food or themed nights - You must wake up between 6-8am to get a seat on the beach or by the pool. - I wish they played more of a variety of music. Pros: - The drinks were always delicious, there’s staff that bring you drinks right to your pool or beach chair. - The sky bar was loads of fun at night and our hangout spot - The staff were very friendly. When we asked for an umbrella (they were all taken) they brought us one by the pool. - The grounds of the resort are very clean - The beach is very clean and the ocean was great to swim in. - Bucerías is a 32min walk Via the beach. We loved walking the beach and stopping at some of the vendors. I highly suggest Karen’s or Fat boys for some cold beers & great food! - The weather was great the entire time we were there - There is an Oxxo (kind of like a gas station) downstairs where you can buy extra snacks, beer, sunscreen etc. Overall I would say our trip was enjoyable and fun. Would I stay here again? Probably not.

TripAdvisor users rated this property 5 out of 5

Fantastic stay within walking distance of Bucerias

113edies (Sylvan Lake, Canada) on Mar 02, 2024

Me, my husband, sister-in-law and brother-in-law had a fabulous stay at the Krystal for 9 days in February. We had basic rooms, so we did not have an ocean view and the rooms were a little small. However, they were clean, taken care of every day by housekeeping and the mini-bar was stocked daily with water, pop and beer. When we are on vacation, our priority is not necessarily an ocean view from our room. That is nice, but really, you are just in your room for short periods of time if you are exploring the resort and the place you came to stay. The only negative I can say about the resort is that our shower would not pump hot water. At best it was luke-warm. My sister-in-law and brother-in-law's shower was fine. I kept meaning to go to the lobby to ask if it could be fixed, but we were so busy having fun, and when we only had a couple of days left, I didn't feel it was important. So, having cool showers is totally on me for not talking to the resort about it. There was something at the buffet for everyone and I had as much fresh papaya, green juice, pablano chilies, and cactus as I could. Delicious. We ate at the Japanese restaurant, Ayami, which was very good (loved the tuna sushi), and at The Grill twice. We hit the Italian theme both times. The first time, I had the best lasagne I have had in my life, and the tiramisu was great. The second meal was not as stunning, but the dessert, zuccoto was amazing. There was no description for this dessert, but it is a little round dessert. The base is a kind of cake that has soaked in either orange or almond liquor, and there is a thin layer of raspberry gelato, a custard made from ricotta cheese, and the whole thing is encased in chocolate. Crazy good. You can make reservations at the a la cartes the same day you would like to eat. The reservation desk opens at 8am, but if you want to be sure to get a booking, go early. I went around 7:15, grabbing a coffee from Take a Bite before I went up. I heard one man complaining as we stood or sat in line that "they should open up." Ridiculous. Every place has opening hours, we all chose to go early. The rudeness of people is really mind-boggling sometimes. The service all throughout the resort was fantastic. I can imagine staff has to deal with many great guests, but probably lots of entitled, rude or drunk guests as well. All with trying to understand the many different languages of the guests. They are so helpful, friendly and have endless patience. All the staff is great, but I have to give an extra shout out for Delia, who worked at the buffet. She had such a gentle, friendly, calm presence about her. Looking at the ocean as I drank the green juice was already serene, but Delia's calm presence just added to the experience. The location of the Krystal is great. You can walk across the street and use the Flamingos Greenway path to walk to Bucerias. Most of the path is paved with paving stones and is beautifully groomed. The last stretch has a small bit of a dirt path which is a little rougher, but it is short. You come up to the corner of the Royal Decameron. You can either walk right up the Lazarro street, and maybe stop at the Barcheleta for a cold drink across from the Royal Decameron, or turn left and walk down what looks like an alley along the wall of the Royal Decameron to the beach and have a drink at Oye Henry's. The walk is about 18 minutes. You can also walk up the beach from the Krystal to Oye Henry's and continue to the markets in Bucerias. Just be watchful as there can be sand wasps in the sand. I only saw 2. The Krystal was great. I would stay there again.

TripAdvisor users rated this property 5 out of 5

Family trip

Lina S on Mar 02, 2024

Amazing stay! Food, staff, hotel cleanliness were all great. Marco is wonderful - very attentive and kind. Took great care of every guest in the pool area. Entertainment was on point. Very fun and kind team. Would highly recommend this resort to anyone looking for a relaxing vacation or a trip filled with activities, as you can find both right here.

TripAdvisor users rated this property 5 out of 5

Wifi is poor and could be improved

Crystal C on Feb 28, 2024

Krystal has good food . Staff is wonderful and accommodating. The best is Marco!He has the toughest job at the resort -managing people and chairs at the pool! He handles it all with grace and compassion. Eduardo is also excellent-always there with a smile to serve you drinks

TripAdvisor users rated this property 5 out of 5

Great resort, and staff.

Bruce K (Winnipeg, Manitoba) on Feb 28, 2024

The resort was great. The staff was awesome. I can't say enough good things about Estefany. Whether we needed an umbrella on the beach an extra table or a drink she got it for us. The experience with her and Marco and all the staff made our trip. We are already talking about next year.

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