TripAdvisor Traveler Rating

Krystal Grand was AMAZING!! We were very impressed with the staff. Our trip was spectacular because of them. Thank you everyone! We didn't get everyone's names but we personally want to say thank you to Erik Astodillo, Estefany, Hector (the capitan), Oscar, and Felix. They make us feel at home and met our needs during each meals. They also treated us with so much respect and went over and beyond to make our trip outstanding!! Thank you guys. You all are so amazing and we are forever grateful!! Blessing to Krystal Grand!!

Eugene is the best. He makes sure rules are followed at the pool making all of us able to enjoy our stay. He never stops walking around from morning to night. If you have any questions, ask him. Staff at the buffet are always happy and always there if we need something.

Although this wasn't the best vacation I've had, it wasn't the worst either. The pros were, not far from airport (30 mins), very good deal (paid $1050 per person for a week including flights), beautiful pools and garden area, friendly staff, nice beach, was able to book restaurant every night. Cons were, Timeshare harassment, food was average (in restaurants and the buffet), missing housekeeping (towels, coffee, minibar), No evening entertainment (Sky bar was a joke).

Stayed at the Krystal Grand Nevuo Vallarta for 7 nights. From the start of check in we had problems. There were 8 people in our group. 1 family had to change rooms 3 times during the duration of the stay. Another family moved rooms 2 times. This all being due to poor maintenance and upkeep of the resort. The food was mediocre do not expect anything to fancy. Cezar was very helpful at the concierge desk in helping us book a time slot for the special restaurants. He really did go beyond in accommodating our groups needs. Paul and Juan at the swim up pool bar treat us very well and took care of our drinks throughout the stay. Thank you! David put on a great water aerobics class and was very welcoming to people that did not speak Spanish. He made us feel welcome and was very polite and cheerful. Keeping the mood upbeat and going. Alejandro, Lizette, Miguel and Esther Were very welcoming at the buffet area. They went above and beyond to accommodate our needs for the group. The staff really did make this stay that much more better even though the hotel is not up to date. The toilet above our room was leaking dirty water onto our toilet seat the 4 days we had left at this resort. (See pictures & video attached) Air conditioner was not working in rooms. There were stains on the floor near the fridge and on the linen which was said to be freshly washed and put on the beds. There are only 3 speciality restaurants and usually 1 is only open a day so book in fast if you want a spot. The smoothie bar was a hit in the morning but not open everyday. The girls at the coffee bar gave us exceptional service. They were very welcoming and kind. The pool area I must say was very clean but the adult pool could have been cleaned more at times there was stuff that looked like a pill was dissolving or as if someone mucus was in the pool like someone spat in the pool. The snack bar was a hit for us had yummy snacks. Once again not opened every day though. When we went to go and book for the special restaurants at the time we were told to come 9am. There were only 3 spots available for the whole night. How is that possible? When we needed something taken care of for example water refilled in our rooms. Calling 2 times doesn’t cut it. One family had to call 5 times to get someone to bring some water bottles to the room. The phone was not working in 1 room whenever we needed something we had to go to the lobby. The Krystal Grand Nevuo Vallarta is a beautiful resort but they have lots of maintenance work to do. Overall I will rate this stay 5/10 that being said the staff is what makes this rating so high.

We booked our vacation through Sunwing vacations and had a private, air conditioned, taxi to the hotel. Reception is ok. Not as inviting as other resorts I have been to, and there is a lot of push for time share stuff. I said I wasn't interested and there was no further push. Overall reception was 3 out of 5. We booked a Deluxe Tropical view room. It is large, with a view of the only pool and palm trees. There is a couch and dining table in the room along with 2 nice Queen beds. Air conditioning works very good. A large balcony with 2 chairs. Lots of pool options. Big pools, warm water. Very nice. Both our teenage daughters enjoyed being on the pool. The only problem is that the pool areas were not shaded since it was really hot. I would really suggest to have some shading areas on all the pool areas especially the kids pool area. Pool side bar and snack shack are adequate. Not 5 star but a solid 3 or 4. Buffet restaurant had a huge assortment of food, well labeled and even had vegetarian options. A solid 4. I would come here again!!