Krystal Grand Nuevo Vallarta reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3868 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Kids club

Lara K on Jul 02, 2022

Kamp Krystal was an amazing experience for my 9 year old she had so much fun and made so many amazing memories and crafts. From rescue of turtles ?? to piñatas, pirate night and so much more thank you to Karla, Jaqui,Kenia, Fernanda and Irys.

TripAdvisor users rated this property 5 out of 5

El grill

X2324WGtatianam on Jun 26, 2022

The service was great by Jesus Armenta and Jaime. Very kinda people and also they were very attentive!! LOVE IT?? I really had a good time there with my family and boyfriend. Would completely recommend to my friends and family.

TripAdvisor users rated this property 4 out of 5

LOTS of kids!

denisemU781IA (Fairfield, California) on Jun 25, 2022

Just spent 5 nights here in a swim up suite. Room is nice. No patio at all. There are loungers that sit in water. You are in water as soon as you step out. Pools are great. One small area for adults. The swim up bar is in a very large Xfinity pool overlooking the ocean. Tiles need scrubbing. (Pet peeve of mine). The swim up pool is flooded with kids. They can even sit at the swim up bar. I like kids but this was a little too much. I would say great if you have kids. First morning buffet was out of almost everything. Stuff was replaced about a half hour later. They are suppose to restock your fridge everyday. Ours was not restocked once, even though I spoke to someone about it and they assured me it would be stocked. Food on the pool deck pretty much all day. The beach was very rough and dirty. Overall it was ok. We ate at the Grill one night and it was not very good. We enjoyed the rooftop bar. Also cudos to the lady making omlettes in the buffet. She was the only one making omlettes and the line was looong. She worked with a smile. I looked in other times and she was always alone

TripAdvisor users rated this property 1 out of 5


Stevenjess24 on Jun 23, 2022

So my family and I booked 5 days here at the Krystal, NEVER AGAIN… We reserved and booked months before we actually came. We paid for 2 rooms and 2 beds. Upon arriving and checking in, we did not get what we paid for. My family and I had to share one bed Per room. We were 4 in a room. Front desk are rude and don’t care about tourist. They will just take your money. Rooms are dusty and dirty, we had to get somebody to clean it when we arrived. There were cockroaches in our shower floor. The food is no good and comes out cold. We left the “ DO NOT DISTURB SIGN” on the door so the cleaners won’t come in, and it seems like they didn’t care cause they still came in. It also seemed like they went through out personal belongings . They even left the sign back in our room as if we didn’t hang it. THIS RESORT HAS BEEN THROUGH DIFFERENT NAMES, I WONDER WHY!! I HIGHLY RECOMMEND A DIFFERENT RESORT MY STAY WAS FROM 6-19-2022 to 6-24-2022 Yes I have one long day left as of this review

TripAdvisor users rated this property 5 out of 5

Great vacation fun place.

Akira B on Jun 23, 2022

Manuel at the lobby bar was awesome. I told him my name only 1 time and remembered me every time I visited the bar as well as my go to drink! The property was amazing it was very clean great staff and food was amazing. We were greeted by Alina she was our very on concierge and was there for anything we needed help with. I would recommend Crystal Grand for a great vacation.

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