TripAdvisor Traveler Rating

Nice and clean place Staff meeting very well Check in staff helpful Elezender She is Soo help me in this trip

Overall not impressed with the Krystal Grande, there has been a multitude of issue's during our stay. When we booked a king room we were given our room with two queens. The safe broke on day 2 locking all our valuables inside. As well as the fact that we have paid for the “altitude” experience, that’s a sham. Not worth it one bit, room service will bug you over three times per morning almost demanding that you get your room cleaned. Others in our group had no hot water in their showers the entire stay, meanwhile the shower in our room was BOILING the entire time. It took over 4 days to get the fridge fixed, as they will just not send anyone. Along with a faulty AC system, TV’s, and internet. For the amount of money you pay to stay at this lame excuse for a resort, I’ve been nothing but let down by my stay here. I’m looking forward to leaving this place tomorrow and NEVER coming back. This place blows! PS: The food wasn’t amazing either, really not a redeemable quality to this resort. And I will be posting this review elsewhere!

Spent 3 nights here - the beach was great - stunning views. The water was so warm and the waves were perfect. The beach is very busy and lively - lots of vendors. The resort has two huge sections for pools - one for the kids and one for the adults -which is in front of the beach. Was nice drinking in the Infinity pool and watching the waves . Service was good- the bartenders at the swim up bar worked hard! I made sure to tip well. Rooms were spacious and clean. The only downside was the food - the snacks provided at lunch was just basically hotdogs and Nachos. Nachos were ok. The buffet was not good at all - I found most of the food to be un-edible and too Americanized. The Lobster Bisq I had the first night was good tho. The grounds were pretty and well maintained.

Honest Review of the Krystal Grand Nuevo Spent 10 wonderful days at the Krystal Grand. Staff was marvelous, the food in general was good, great fresh fruit and veggies. Not much of a problem getting loungers as long as you were down by 8:30-9:00 am. I would say the only downsides would be spotty wifi, not much night life. Loved the adults only infinity pool, if you are just looking for a holiday just to relax by the pool this place is perfect. Remember you can always nit-pick. Your holiday is what you make of it. Don't believe the negative reviews, this is not a 5 star resort but it is very good for the money. People want a champagne resort on a beer budget.....not gonna happen. And Miguel was an amazing server in the buffet.

Con's Atmosphere: full of kids, definitely a family destination, not great for singles! Resort has an obvious slant towards meeting Nationals needs as opposed to international tourists with 4star expectations, very little English spoken or understood in all areas of the hotel. Rooms: door lock broken, at least 10 try's to open, dirty floors, only two towels, no hand towels or face cloths. Bathroom tap broken off, had to McGiver it back on. Holder for hand held shower head wouldn't hold it, kept falling off. Very slow to clean every day. TV never worked. Noise level: screaming kids all day long. Amenities: Buffet was bland and attendants slow to fill empty warmers, à la Carte restaurants were just okay, very few options and hard to book reservations for. WiFi has poor coverage in a lot of places and a real problem when not working to access the restaurant reservations process! Mexican restaurant closed, they said it wasn't busy enough and they didn't want to waste food, however the hotel is packed and very few spots available in the restaurants, that were opened, and very few tables at each of them. Drinks are very weak and no lists anywhere to know what is available. Pro's: Comfortable beds, good AC, lots of hot water and good water pressure, and a nice beach. General: old, outdated and stained furniture, chipped tiles everywhere, needs a major overhaul. This is a 2.5 to 3 star hotel at best and people need to understand if they have 4star expectations they will be very disappointed.