TripAdvisor Traveler Rating

I travelled with my daughter, her best friend and best friend's mother for a graduation trip. The resort is so clean, and the staff works endlessly to keep the resort spotless and to take care of guests. We only got into The Grill a la carte once, which was great, but all the food at the buffets was great. There is so much to choose from that I think there is something from the most adventurous palate to the pickiest palate. I tried everything, while my daughter stuck closer to what was familiar (pizza, fries, etc) and we were both very happy with the food. The location is the best, being a quick walk to Bucerias, but with a quiet location that is not right by shopping. The resort's bars on the beach all shut down by 10pm, so in the evening it is quiet, which I liked. If you want to stay up, you just go to the Sky Lounge. Big shout out to Edgar, who is part of the entertainment staff. He was so personable, fun and made it look effortless to entertain guests. We really enjoyed the events hosted by him; he is very gifted at relating to others and to reading a crowd.

We stayed at the Krystal Grand Nuevo Vallarta over Easter, and here's our honest take—the good, the bad, and the downright ugly. **The Good:** The food was solid, with a decent variety to suit different tastes. Jorge from the concierge team deserves a special shout-out for being incredibly helpful with dinner reservations. While most guests mentioned how difficult it was to book, we managed to snag a few—albeit early 6 p.m. time slots. Still, we were grateful just to get in. Gilberto, one of the poolside servers, was fantastic. He consistently checked in on us and provided excellent service throughout our stay. **The Bad:** We arrived around 10 a.m. on our first day, fully aware our room wouldn’t be ready that early. However, we were surprised (and disappointed) that we weren’t even given our wristbands until noon. In our experience with other all-inclusive resorts, early-arriving guests are typically granted access to amenities with their wristbands, even if rooms aren’t yet available. The lobby was also underwhelming—only about eight chairs, two coffee tables, and zero ambiance. To make matters worse, it was essentially the only option in the evening for a family with a teen to relax. There was nowhere to play cards, hang out, or even enjoy a proper drink. They continued serving from the lobby bar in plastic pool cups at night. Sipping wine or a martini from plastic felt more like a budget motel than a beachfront resort. **The Ugly:** The rooms were by far the worst part of our stay. While the building's location was convenient—close to the pool, beach, and buffet—the rooms themselves were in terrible condition. On check-in, we found no hangers, just three towels, and no hair dryer. In both rooms, the AC units leaked badly, flooding parts of the floor. A maintenance worker came to "fix" the issue by sucking water through a hose—he gagged and eventually vomited in our toilet. Things didn’t improve from there. Both rooms later developed water bubbles in the ceilings, and parts of the shower ceiling actually collapsed. It’s shocking and frankly unacceptable that rooms in that condition are being rented out at all. **Overall:** This resort was a disappointment. There are far better options in both Nuevo Vallarta and Puerto Vallarta, and we won’t be returning.

The best part of our stay was the service at the buffet from Alejandro and Marisol. They made our mornings so perfect with their friendly smiles and they always go the extra mile. Thank you so much! Our family finally had a joint vacation and this was the perfect spot for our teens to let loose and us parents to enjoy the pool :) thanks again for making this a memory that we won’t forget. My son said he thinks he has a small slice of heaven on this vacation. Thank you!!!

Our server Samuel was very attentive and went out of his way to accommodate us making our experience a 10/10. Thank you. The food was great but the chairs were very uncomfortable and made me feel like they would break at any given moment. D d e ssd

Great experience from the start we spoke to an agent (hotel planner) he recommended Krystal grand Nuevo Vallarta at arrival we loved it from the start Ceaser with an upgraded to a more family fit room from front desk then we spoke to Cynthia from concierge great help with the room assignment and to top it all off we had spoke to iris that helped make a difference in our dinner reservation (which we were lucky to get since hotel was at 92% occupancy) at the bar Paulo with his special care with my kids in making great drinks. Even more my kids love the Krystal kamp kyrie was so attentive and great personality thank you again! I can’t say more at the two dinner reservations with Samuel his service was phenomenal the way he approached my kids in helping out with the options since it’s a three course meal (not kid friendly at the prime cuts but at the Italian great help with the pasta )his experience in the food and beverages department is outspoken! I appreciate the staff that notice me my wife and my two daughters Edgar with his silly rooster scream just to bring a smile to the early morning is hilarious!!! Best service for breakfast was pelón el Juan y Irving attentive and patient while doing a full rush delicious breakfast buffet!! Thank you Krystal grand we will be back for a third stay nunca cambies! #somoslocales