TripAdvisor Traveler Rating

The Ayami restaurant was fantastic! Highly recommend.

Very clean and small resort. Dinner at ayami was amazing. Followed by dessert

Manuel and Modesto were amazing servers!

Had a fantastic trip,special mention to Gilberto, he always hustles, and is attentive to the quests wants or needs. Sergio at the front desk really stepped up with the staff shortage last week. Hector at The Grill is always accomodating, and Norma always has a smile for everyone. We'll definitely be back again, many sincere thanks to the Krystal Grand staff for making our vacation most memorable!!!

Hotel is not bad, but there's ample room for improvement. 1) Staff in general are kind and helpufull, but like in many places there are some exception to the rule. P.e. front desk lacks costumer service skills. 2) There are food options through out, not bad but not excellent either. One thing to notice is there are 3 speciality restaurants that are free, but you'll need a reservation. Reservations are through the app but it's not that friendly, and there are not open everyday, on our stay Thru~Sun there were only open on Fri. Sat and Sun only one of them which makes it harder to get a reservation. 3) Our room was big (2412), but the faucet was loose, and by loose I mean it will probably break in the next couple of days. 4) Lastly the resort has a not so party vibe, but we were there for a gymnastics competition which makes a lot of kids be around = more noise. One day a kid got an "accident" in the main pool which made them close it for 4 hours and unfortunatelly for the adults without kids, their pool got invaded by that army, tho the beach is really nice!!!