TripAdvisor Traveler Rating

Hector, Allan and Miguel were the best!! So much fun to chat with and the BEST service. They are so sweet we all recommend 11/10!!!!!

Staff was absolutely amazing. Hector, Alan and Miguel made the trip so much better than I could ever expect. Definitely go see them on your next trip!!!

I have mixed feelings about my recent stay from May 20th to May 24th. While the property has some great saving graces, the room maintenance was completely unacceptable. ?? The Good: Food & Staff I want to give credit where credit is due. The food was absolutely delicious, and the wait staff was incredibly friendly, attentive, and welcoming throughout my entire stay. They truly provided excellent service and were a bright spot in an otherwise frustrating trip. ?? The Bad: A Logistical and Maintenance Disaster Unfortunately, the guest rooms were a different story. I had to change rooms due to persistent, severe functionality issues. Rooms 2406 & 2408 (Night 1): Booked two rooms for my family. Both rooms had a squeaking AC units, an unstable ceiling fan, loose doorknobs (which actually caused a lockout), a shower door that blocked the toilet, and a toilet that wouldn't flush. This was a seperate reservation made ahead of my Swim Out Suite reservation. Room 4120 (Night 2): Swim Out Suite, not worth the money. The AC would not cool below 25°C, and there was zero WiFi. I was also never informed that the Altitude Club Lounge would be closed. Room 4117 (Nights 3 & 4): Swim Out Suite as well. Moved here for working WiFi, only for the shower to flood on Saturday, waterlogging the living area floor. To top it off, the AC in this room also failed to cool below 25°C, even after maintenance attempted to fix it. Final Verdict While the restaurant crew and wait staff deserve a round of applause, management desperately needs to address the basic functionality and upkeep of their rooms. Having consecutive failures across three separate rooms completely overshadowed the positives. I am currently awaiting an appropriate resolution from management.

Things went bad from the start. We had four people and confirmation for a 2 bedroom. What we got was two rooms that didn’t connect. When we asked to switch and this was not the room promised , they were very unhelpful and told us we could switch in 3 days . The room we stayed in was a pit . The AC was very loud and never hot lower than 80 degrees. We called down to the front desk and they sent a guy at midnight who fumbled with the thermostat and said he would be back but never did. This not a place to stay for peace and quiet . Very much a family with young kids place. If you want to eat you have to make reservations on an app 48 hrs in advance. The app didn’t work half the time. The food was mediocre and you have to order all the courses at once. There is nothing to on property after dinner . There is a crappy shack/bar on the roof that sells bad drinks. Puerto Vallarta is a 40 minute taxi ride away. The place is dated and not well maintained.

Nice and clean place Staff meeting very well Check in staff helpful Elezender She is Soo help me in this trip