TripAdvisor Traveler Rating

We had a very good trip as a family. The housekeeper was really friendly and kind. The bell boys booked us taxi’s when needed. Aaron was a wonderful waiter he worked nights at the outdoor restaurant. He went above for us and we appreciated it and enjoyed getting to know him. the men that brought us drinks to the room were also great.

I just want to give a shout out to Aaron Alvaraz for the service we had over the last 10 days. What a wonderful and hardworking young man. It was a pleasure to get to know him

Aaron our server at the O Bar ,exceeded expectations, served us with a smile all the time .He went above and beyond. Awesome, awesome service. Would highly recommend visiting the O Bar . The concierge staff was welcoming and exceeded expectations .

It was a good experience the entertainment was decent and the food was good

Hi everyone. My wife and I stayed at the KGNV for 2 weeks. The staff are friendly and fluent in Spanish and English. Norma the cleaner and waitress always has a smile on her face. If you stay in a garden view you may not have a balcony for your room. Our room was clean and everything in it worked, but the room is small. It does have a minibar that has a couple cans of beer and pop and bottled water restocked daily. The a/c unit is due for a cleaning. The property is well laid out and easily walkable. Lots of lush plants, just beware the sharp edged plant with barbs. There are 3 pools that are cool enough to keep a person comfortable. The pools could use some maintenance (replace missing tiles, cleaning, tighten handrail). There are lots of loungers and tables near the pools, we never reserved one but we were always able to find something. The bars are well stocked and staffed. No issues there. The pool side snack stand was great. I recommend the fish tacos. The staff hand bread and then deep fry the fish each morning, it is fresh and very tasty. The buffet has lots of delicious food. If you aren't in a premium level you'll likely only eat at the buffet. While the facility advertises 3 ala cart restaurants the reservation system won't let you book one or they won't be open for several nights. Upon checking in you'll be shown how to make an account for the system, but you won't be told that it likely won't work for you. The beach is fantastic, again lots of loungers, lots of soft and packed sand. The ocean waves come and go and can be watched and listened to for hours. Bucerias is a walkable 5 Km away. Small gym, but usable. Beware the time share staff onsite.