Krystal Grand Nuevo Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

4303 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5


Walter O on Jan 25, 2023

Let me start by saying that the check-in process is an absolute joke. We were sent from one counter to next for almost an hour until they finally escorted us to the lower floor little cafeteria and gave us our keys to the room. They asked us to hand them our luggage when we arrived but after calling and waiting for almost two hours, they didn’t deliver our luggage to the room. I went to look for our bags a found them to be left on the drive up ramp just outside the walls at Lobby Area. at check in they told us we were VIP Package (somehow we had paid extra for) and they said we are giving you th best room located on tenth floor. At 10:00 PM, we discovered there was a sky bar above our room. Drunks filled the stairways leading to the bar which was immediately next to our room and they were yielding and screaming until 1:00 AM. When I went to the counter to complain, the clerk said “well, what do you expect, it’s a bar”. This really pissed me off and we changed room the next day which was nice. The rooms are generally clean and and nicely arranged with comfortable bed. The grounds are super nice and it’s great to have an Adults Only pool with a bar. The drinks even at VIP level are horrible. Noting tastes like its supposed to and while the people work hard, they seem to makeup whatever they want regardless of what’s ordered. The food is the most horrible part of this place. It’s like going to cheapest version of Golden Corral but only wished it was as good as Golden Corral. Cheap is the right description with old fruit in a couple of trays just thrown on buffet table and non existing desserts that are gone in no time and the empty trays are left for people to look at. There are no options for guests and everyone we talked to complained. This is only to match the poor and ugly food presentation. The food at buffet runs out within the first hour or two of opening and the appearance is awful which matches the taste. It felt like you get leftovers everyday with scattered items in a small space where people wait and wait to get their food. Krystal should be ashamed of how serves people for prices they charge. The restaurants are horrible too as you need to make advance reservations on the day before in the morning by standing in lines. The food in their three reservation only restaurants were tasteless and lacked the type of food one is served at places like Riu. We ate out although we had paid for all inclusive because of terrible food quality. Paying over $3200.00 US for six days should no needs to have higher quality. The coffee shop is an absolute joke too. Their cups are super small and they serve these ridiculous small muffins everyday. The wifi drops out constantly and need to reconnect if you are lucky. Krystal should go next door to Riu or Flamingo to learn how to treat guests. We ended at Krystal due to last minute booking and couldn’t get into other places we normally stay as they were sold out so we decided we will try the Grand Krystal and that’s the last time I wold go to this darn place.

TripAdvisor users rated this property 3 out of 5

Noisy and busy

844gailt (Eden Prairie, Minnesota) on Jan 24, 2023

We stayed two weeks at Krystal Grand because we couldn’t find a spot at La Estancia. The resort is very clean - the staff works very hard. We did not partake in the all inclusive part of the resort so we can’t speak to the food. It’s kind of sad that we couldn’t buy any food or beverages unless we purchased the all inclusive. They require 2 days in a row minimum for all inclusive. They missed out on a lot of income by not allowing us or others that didn’t want all inclusive to purchase food and beverages. We ate at the two resorts north of us which had terrific food. The music by the pool was good sometimes but most of the time it was techno like music and very repetitious. We think they should play music that fits the crowd - mostly retired or close to retired age. Not sure we’d return.

TripAdvisor users rated this property 5 out of 5

The Grill

Bradford N on Jan 23, 2023

Hector Gustavo at The Grill made our dining experience so special it’s hard to put into words. He leads his team with so much love and we experienced so much joy and were made to feel so special on our vacation and birthday we chose to eat here night after night. His team were equally as warm, fun and just awesome! Thank you guys! Cant wait to come back and see you!!

TripAdvisor users rated this property 5 out of 5

Best experience I’ve had at a resort!!

415janetr (Drayton Valley, Canada) on Jan 23, 2023

This is my first time coming to Mexico and I just can’t find a single thing to complain about!! The staff are so friendly and helpful!! The food is unbelievable and the resort is soo clean!! It is the best experience I’ve had with my travels and I will definitely come back again!! It’s everything I wanted in a resort and definitely recommend to anyone wanting to experience Mexico!!????

TripAdvisor users rated this property 4 out of 5

Nice Couples Stay

dboyle1982 (Edmonton, Canada) on Jan 22, 2023

Nice stay with my wife for 8 nights. Food quality was decent. It was a smaller resort than the neighboring ones, so the pools weren't overly busy which was nice. The SkyBar was a nice touch and a cool spot to watch the sunset. The ala cart food options were nice, but you had to book a day before and you had to lineup at 6:45 AM in order to book a spot. Trinadad was great and remembered us during our stay. Pedro and Saul were also awesome at the swim up bar. Caeser at the Grill was super nice and was incredibly patient with someone who was super rude and too drunk. Would easily stay again. Pros: - Location - SkyBar - Food - Adult Only Section - Nice Adult Pool at The Beach Cons: - Ala Cart Booking System - People "Save" Pool Chairs, but Don't use them - Paid Extra for "Jungle View" which was wasn't special at all - Pushy for Time Share purchase

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