TripAdvisor Traveler Rating

I've been to Mexico a few times before and it wasn't at all what I was expecting. I absolutely don't recommend! Just disappointing!

Older resort, but well maintained. It is a lot of walking from pool to pool and depending on your room location from room to restaurant. Overall, the service was good, people are friendly and the food was good. One of the restaurants was not as good as the others (steak place), but it was still ok.

This property has potential, but it is not well-maintained and operations are lacking. The food was OK. Breakfast was by far the best meal. Our Jacuzzi tub was filthy. In order to get good service, you needed to do substantial tipping. I would not recommend this to any of my friends.

We stayed at Grand Palladium Puerto Vallarta for a friend’s wedding. I want to start with the positive because it’s deserved. The wedding team did an amazing job. The flowers were beautiful, the ceremony was lovely, and the reception was so much fun. They really made the weekend feel special. Outside of the wedding, the resort just didn’t live up to our expectations. It wasn’t one major issue. It was that there was always one more thing. Our room had several maintenance issues, the sheets smelled like mildew, and the overall upkeep didn’t feel like what we’d expect from a resort at this price point. Breakfast kind of summed up the experience. We waited about 45 minutes outside in the heat just to get into the buffet. Once inside, many of the food stations were empty and they were out of basics like plates, glasses, utensils, and napkins. The only other breakfast option was paid room service, which also took over an hour. That was surprising for an all-inclusive resort. The service often felt disorganized. Housekeeping didn’t arrive until late afternoon while we were getting ready for dinner, and despite trying to coordinate a better time, our room wasn’t serviced that day. We also booked a reservation for the steakhouse only to find out later it was closed. The pool area was also a disappointment. There was visible debris floating in the pool for most of the day, and it didn’t seem like anyone was actively monitoring or maintaining it. Add in inconsistent meals at several restaurants and a few nightly power outages, and it felt like the resort was trying to accommodate more guests than it could comfortably handle. We still had a wonderful trip because we were there celebrating people we love, and the wedding staff deserves a lot of credit for that. If we return to Puerto Vallarta, we’ll probably choose a different resort

While there were a couple of bright spots (the restaurants requiring reservations were decent and had attentive staff) the rest was terrible. When we checked in, there were not any dinner reservations available for our entire stay. The pool was GROSS - a rain storm filled 2 of 3 pools with mud (not their fault, but does this happen every time?) & the other was dirty (debris & HAIR - everywhere). The buffet restaurant was average at best. Rooms were old. Plus, it's pretty far away from PV. Overall, not worth the $.