TripAdvisor Traveler Rating

I had to really lower my expectations of this place before I could enjoy it. 100% not a five star hotel. The air-conditioning sucks, the rooms need work and the food is very mediocre. Trying to get into a restaurant is a hassle. there were five of us in three separate rooms and you cannot make a reservation for five. Each room has to make their individual reservation on an app and my app was not working. The pools are murky and don’t look clean at all.

Reasonably good hotel with good value. The ocean during my stay was calm and I was able to observe various marine life. Surprisingly, there were fish all around. Beware of the rocks though.

We had such a great trip! Isain, Denise, Antonio, and Ruben really made it special. We had a great tour given by Miguel as well. They were so attentive and thought of our needs before we even asked!

The day we arrived, Diego led us to check-in and had us sit down with him so he could show us a map of the property. He said because we booked through Booking.com, if we sat down with someone the next day for an hour and let them show us how to book through the hotel website, we’d get 2500 free points to use toward a cabana/massage, etc. He promised we wouldn’t be sold anything. So the next morning, (after staff called our room 2x to remind us about our appt), we showed up on time but we were passed around for AN HOUR between locations and staff and it was very confusing. After an hour, we were set up for a walking tour and a sales pitch?! And told it would take another hour. We left the tour early and got nothing for our wasted time. I booked a large bed room, but we were given a room with two double beds. FOR OUR HONEYMOON. Their solution? Push the beds together. Loud music nonstop all day long and it gets even louder at night until 11pm. Literally even on Monday and Tuesday, our room was shaking from whatever party was going on on the beach. The pools are gross. The "adults only" pool we thought would be relaxing... but there was a yellow foam in the hot tub that was super nasty. Dining was absolutely abysmal. You have to have a reservation to have dinner anywhere other than the buffet (and trust me, you don't want to be at the buffet - most of the food is cold or stale). We were only there for three days, but upon arrival, we were told we needed to have reservations for dinner through the hotel's app. Lo and behold, reservations were all booked up until the day we were leaving. The one night we were able to get a reservation, it was at La Adelita. The guacamole was good, so that was a win! However, my husband ordered the Lamb Mixiote... and it came out wrapped in a paper wrapping that looked like it could've been from In-N-Out; it was thrown on a plate next to a mound of white rice and that was it. The weirdest dinner presentation I've ever seen... and it tasted bad, we couldn't even eat it... For lunch, options were the same across all places we were allowed to go to (I was turned away from the one place that had any sort of variety because I wasn't part of "Family Selection"): chicken nuggets, pizza, chips with gross nacho cheese or hot dogs. We survived off chicken nuggets for days. On our last day, we went to dinner downtown and had good food for the first time in days. Wish we would've gone elsewhere for our honeymoon.

This is our second vacation at the facility in Puerto Vallarta. Great experience and staff very helpful and friendly. Definitely would come back.