TripAdvisor Traveler Rating

Thelma served us and it was the PERFECT dinner and service. She was beyond helpful, she kept checking on us and made our dinner absolutely perfect. She was very friendly and understood what we wanted and made us the perfect mix sushi plate! 15/10

great people, buffet food can be improve but overall I have a great time 7 nights, we have a XV birthday party at the beach which is was great, music, food, service up to 10:55pm when started raining but from there to the live music, great housekeeping, food was average or change some food in different days, but again , me and my wife and family had a great time.

My adult daughter and I stayed 3 days and were "satisfied" with this Grand Palladium, but it was not up to par with the several others we have stayed at. We always emphasize food & drink when deciding where to stay, and this all inclusive missed the mark. Apart from the terrific omelet maker at the breakfast buffet, the rest was "ok" but far from memorable (apart from the servers who were very attentive and pleasant). The Banboo a la carte was bland, and the Mexican restaurant was not open on the day it was supposed to be. Luckily, we had a very nice meal at the Italian a la carte. The Sports Bar was small, and we could only find a table or chair during the very slow part of the day, Actually, the bar outside made any trip there very worthwhile. It was also right by the nightly entertainment area. Two problems affected our stay. The first was unexpected. The second was not the resort's fault. After a day and a half, we had intense stomach and bowel problems---and we had only been drinking from bottled water (and bar drinks). The problem that was not their fault was that it was Far From Senior friendly. I knew from videos that the property was not at all flat, but it even affected my younger 34 year old daughter. Luckily, the bathtub had a grab bar, because its floor was slippery. Overall, despite the bowel problem, we were glad we stayed here-----but would not return. By the way, if you book online and ask questions, several different Guess Relations staff might make a stab at answering---But, Good Luck in getting a satisfactory response UNLESS you are lucky enough to communicate with Alba Luna.

Need to improve the hostility and care for the customers when they brought the issue to you. Follow up the customer to show YOU CARE. No need to type 200 characters for review. Short but include ALL ISSUES!!!

False advertising, run down, old and dirty. Had to change rooms 3 times...broken furniture, bad smell. Got food poisoning, pools are small old and sad, food is mediocre at best, liquor watered down. Zoo is cruel and inhuman. Do Not Stay here