TripAdvisor Traveler Rating

I would love to say that the chef David lopes, our server Orlando, Ramon the sushi chef and Julio were the best here! Perfect actually excellent service! Really do Recommend it here! Sushi was delicious and the chicken teriyaki. 10/10 stars recommend!!!!!!! :)

We just got back from a week at this resort. We’ve stayed in many all inclusive resorts in different parts of Mexico; we aren’t picky vacationers, and maybe they are bouncing back from Covid, but I felt they missed the mark. Check-in agent didn’t seem as eager to help with room location (large resort, very spread out with different pathways), didn’t explain resort credit/provide the coupons, like other resorts we have visited. Rooms are dated. No dresser, just a few extra hangers in the closet. Coffeemaker in the room (in the lower cabinet), but the coffee provided is weak. Walk to the coffee table outside the sports bar (near front lobby) or at the bottom of the stairway of the buffet for better coffee. Keycard in one of the rooms would stop working almost daily. Bathroom ok - but did see a little mold in the grout. Beds ok - a little on the soft side. Swimming Pools: No steps in the main pool - only ladders. Swim up bar is here as well as entertainment, kids and loud music, so if you want quiet - walk over to adult pool. We saw “no smoking” signs posted near pools, but it was not enforced. Adult pool had steps, but much smaller. No swim up bar. There is a bar, but not a swim up. Music still plays, but not as busy and loud as main pool. Pathways: The grounds are lush and green, but litter was not picked up as quickly as other resorts. Monkeys, parrots, deer, peacocks in large sanctuaries (large cages?) along the way. Animals seem well taken care of; however, we did see their pet hawk tied to a tree on a short leash near the buffet (El Bosque). Please give him some space! A lot of walking (not a con for us because we like exercise). The walking paths are steep in some places and can be long depending on where your room is. This is something to consider if you’re pushing a stroller, use a wheelchair or just don’t like long walks. The paths are mostly covered and protect from the hot sun and/or rain, which brings relief and makes it tolerable. COVID: Masks required inside restaurants and buffet. Buffet: El Bosque. Average with some things better than others. Omelette bar was good. Restaurants: Asian - good, Italian- good (tiramisu not so good) Men can’t wear tank tops in restaurants or buffet Beach: Not a lot of beach to spread out on or take long walks, but ok. Surfing is popular here. Watch out for hidden rocks. Smokers: the sand is not your ash tray! Again, some litter and cigarette buds in the sand. Tours: We did horseback riding, golf and Adventure Tours -snorkeling. They don’t pick you up like in the past, you pay a cab or an Uber to get there and it adds up quickly. Maybe stay closer to town if this is an issue. All in all, we made the best of our trip and still had a good time. If you are picky, this is not the place for you.

The grounds are beautiful, location is a must see, excellent food and amazing staff. The chef David Lopez at Bam Boo restaurant was amazing, he cooks amazing. The adult pool was our fave as it’s open until midnight. My advice would be to rent a car and drive all over the beautiful city.

Excellent service! The staff was very friendly and helpful. We want it to compliment Victor, Rafa, Solomon, Yolanda, Esteban, Otton ,!Meserios, and Irali (el capitan). They were wonderful!’The food was excellent!

Mold smell in the room((, Outdated rooms and furniture, towels were too used. Bad small balcony, kitchen smell on the balcony. Overcrowded pools, not clean water. I feels like 2* hotel. Breakfast and lunch was good. Bamboo restaurant - nothing special.