TripAdvisor Traveler Rating

We frequent Palladium resorts as TC members. This resort is fantastic for many reasons but mostly because the staff want you there and make it top priority to see you have an enjoyable time.

We spent one week at this resort as members of the Palladium Travel Club, and the experience was simply awesome. The concierge service was exceptional from start to finish. While the resort may be smaller in size and offer fewer activities compared to larger properties, they more than make up for it with outstanding customer care and personal attention. Every day throughout our stay, one of the rotating concierge team members — Itzel, Antonio, Fernanda, or Laura — would check in with us, sometimes once and sometimes twice a day, to see if we needed anything. At times, it almost felt like we were being “stalked” because they would appear so consistently and attentively, often without notice. Their level of dedication truly made us feel valued and cared for. From the concierge team to the restaurant staff and spa employees, we experienced warm, professional, and respectful service throughout the entire resort complex. We will definitely return again.

I had to really lower my expectations of this place before I could enjoy it. 100% not a five star hotel. The air-conditioning sucks, the rooms need work and the food is very mediocre. Trying to get into a restaurant is a hassle. there were five of us in three separate rooms and you cannot make a reservation for five. Each room has to make their individual reservation on an app and my app was not working. The pools are murky and don’t look clean at all.

Reasonably good hotel with good value. The ocean during my stay was calm and I was able to observe various marine life. Surprisingly, there were fish all around. Beware of the rocks though.

We had such a great trip! Isain, Denise, Antonio, and Ruben really made it special. We had a great tour given by Miguel as well. They were so attentive and thought of our needs before we even asked!