TripAdvisor Traveler Rating

Just wrapped up 8 beautiful nights at the Grand Palladium, with 25 people for the complimentary Crazy In Love wedding package. The hotel was absolutely fabulous for hosting a large group event like this, with a little bit for everyone. Great variety at the buffets, comfortable beds, good music at each of the pools and activities for kids, couples and all our friends and family. The beach was AMAZING with a cordoned off area to swim that was mostly sandy. Best activity was the tequila tasting on Saturday, the whole team leading the activity was wonderful and we had so much fun! It is a bit hard to get drinks due to only 1-2 bartenders at each, the shows were hit and miss, and the DJ could have played a bit newer / electronic music, but this is my preference. One night, I got sick of hot dog pizza at the Sports Bar, but no other issues with the food. Lastly, the team at Palladium (especially Yessenia, Cynthia and Ramon), made our wedding day SO special and blew us away! The decorations, the flowers, and the service given to us during the ceremony and reception were flawless, and I can see that there was so much pride in making our day very special. We also enjoyed the hydrotherapy, room upgrade, and a dinner at the Nest on our arrival. Highly recommend this resort for weddings, and THANK YOU!

This most definitely is NOT a five-star resort. If you are adults only, can el your reservation or look elsewhere. If you have kids over 13 yrs, there is nothing for them to do but be in the pool or small strip of beach. If you have any mobility issues at all, avoid or cancel. No bell service; cart your own luggage. No welcome cocktail and we are rewards members: no early or late checkout as advertised. There are stairs to every restaurant and the adult pool and beach; only the buffet has a ramp. The restaurant reservation system is untenable yet reservations are required (no walk-ins) and yet tables are 75% empty. For such a large resort, the dinner options each have a capacity under 50 people. Diapered infants in the adult pool. Adult pool closed one full day to rains (hello: it is the rainy season in Jalisco!) and no notification. Transport via Grey Lines was non-existent on arrival. An absolutely worthless trip. We won’t be back.

Very impressed with the spa, from a couples massage with Cassandra and Valeria, to a facial by Brenda. Would highly recommend any service here. The hydrotherapy circuit is a huge bonus and very enjoyable after any spa experience. Definitely a great addition to a great stay at this hotel.

My room was nice, had a beautiful view. Housekeeping needs a lot of work. The “Quiet Bar” staff Armando and Oscar were the best. They were by the Adult Pool. My second day there Armando remembered my name and what I was drinking and Always greeted me by name… Personal Touch means a lot. All the food was very good every where I ate. My only complaint was with my room not being done properly on a daily basis.

1. This place in the entire building has no working AC. Our rooms were hot! They came the 1st day to try & fix it, we were here for FOUR DAYS and we kept calling them when our AC was going to start working. NOTHING. Ruined the whole trip. They neglected us, sitting in a boiling room in the dark to stay cool. The lobby has no AC checking in & there were where workers sweating like crazy. This place is horrible. Save your money. Go somewhere else. 2. There's NO elevators, you're walking steep stairs everywhere. It's not for the faint at heart. Stairs everywhere, if you're on the top floor, good luck. 3. The taxis at the airport will bleed you dry with their prices. There's supposed to be a shuttle from the hotel but it's a 2-4 wait IF they show up at all. Don't advertise if you don't provide shuttle pick up from the airport. 4. The constant vultures at the airport AND hotel lobby trying to get you to invest in their membership, time share etc., is RIDICULOUS. WORST.TRIP.EVER.