TripAdvisor Traveler Rating

Early check in was promised. This was false. More money was charged. No reservations could be made. Pools were full of bacteria(Wife got an infection). Unauthorized charges were made for “free” coconuts. Rooms weren’t cleaned consistently. Bugs were present. Check I process was horrible. No fans towards guests. Etc.

I stayed in this reasort from Aug.8-15. Upon arrival our room was not ready and we stayed first night on the first floor. In the morning, we noticed it was a gartner snake in our room. Mold was in the bath tub. Towels in the room were worned out. Towels were exchanged from 9-6. Make sure that the towel stuff checked you out properly, otherwise they charge $50US. Staff does not speak English, only at a lobby and some waitresses. Swimming pools were open from 8-8. people were asked to get out and wait till 8 AM.

Grand Palladium Puerto Vallarta was an incredible resort to stay at, we were so pleased with our entire stay. The staff made things extra nice, the restaurants were so helpful with my girlfriend's celiac, ensuring that they could make meals separately for her to ensure no cross-contamination with gluten. My only complaint was that the beds were uncomfortably firm, but that just meant instead of lounging about in bed all morning I got to enjoy the scenery, the wildlife, and the sun all that much more. I would definitely visit here again (and again!)

Very good place to stay for the hole family . Very safe for families with children. Checking out process needs to improve.

I've been to Mexico a few times before and it wasn't at all what I was expecting. I absolutely don't recommend! Just disappointing!