(Glasgow, United Kingdom)
Jan 28, 2023
Room is beautiful. Very clean. Pool area is gorgeous. Tino and Jacinto are exceptional servers at the pool.
All staff are friendly and accommodating. One of our servers Alejandra , even worked with the bartender to make a special drink at our request.
Another great stay at Velas Vallarta!
Jan 27, 2023
We’ve been coming to Velas Vallarta for 15 years. We love the sun, sand, mountains, poolside food/drinks and fun social activities! Christian, the pool manager guarantees us a good time! We have so much fun with volleyball, ping pong, water aerobics, blackjack, bingo, casino night, comedy night, Mexican festiva and many more!
All the pool waiters do a great job, but Carlos and Marcelino are our favorites. They give exceptional service and make wonderful drink and food recommendations.
A great family resort!
Our home in México
Jan 25, 2023
We have been coming here for many years. We keep coming back because the atmosphere is so positive, the hotel well-run.
Every year it gets a little bit better. This year, we found the bathrooms had all been updated.
The pools are very large, and kept immaculately. And they are connected by a swimmable river!
The mature gardens, alone, are worth the visit.
Despite the pandemic, many of the staff have been here for years, and take great pride in making the guests feel welcome.
Many thanks to M Lopez Ruiz,
as well as Cristina, Jacinto, Oscar and Alvaro. A great team!
Getting into your room can be difficult
(Raleigh, United States)
Jan 25, 2023
We arrived at the Velas Vallarta just before 2:00P expecting to get into our room well before 4:00P as check-in time is listed as 3:00P and we had completed everything that was asked concerning our room. We were given a room number at the front desk and were told that the previous occupants had left before we arrived, but unfortunately at 5:00P, we were still at the front desk trying to figure out how to get into a room. We finally had an assistant manager take us to a different room after 5:30P ending any plans that we had for a Wednesday visit to the Maelacon for sunset. This was a disappointing start to what would otherwise be a nice visit.
The Velas Vallarta is an older hotel that has been through multiple renovations. The hotel was clean and the facilities were up-to-date. The service was good, and the location is safe with access to shopping and eating.
What a lovely vacation!
Jan 22, 2023
We just returned home from our first visit to Velas Vallarta. With the professional assistance from Jesus and Marcela at the front desk, we managed to sort out an issue with the room we were originally assigned. The view from the room we wound up in was outstanding! Exactly the picture we had in mind when we booked our holiday!
The housekeeping, mini-bar and room service, the service personnel at both restaurants as well as around the pool…all excellent! Very friendly and courteous!
We met several other guests who return year after year and perhaps we will be able to go again soon…save us the room with a view, Jesus! ??…thanks again for everything! Take care!