TripAdvisor Traveler Rating

We have been coming to fellow Vallarta for at least 10 years. It’s hard to put everything in just a few words. We have made many friends over the years. And look forward to going each and every spring. The hotel, staff and pool wait staff our second to none.

This year was our 3rd visit to Velas, and it keeps getting better! Management listens to visitor suggestions as we have seen some improvements over from previous visits. Most notably are the brand new pool loungers are chairs. Also the resort was in the process of changing beer brands over to Modelo and Corona. There are a lot of great things we enjoy at Velas. The wifi is excellent throughout the resort. The rooms are clean and the grounds are spectacular. The evening shows are good, we really enjoy the casino/kareokee night. The food at both restaurants is very good, we notice the beef quality was excellent this year. Drinks were always good and very available. The best thing we like about Velas is the service. Employee turnover seems very low as we meet up with the same workers each year. They work extremely hard to please the guests. We know when we come we will be spoiled beyond any other resort we have been to. Some people I would like to acknowledge are: Ivan our pool side pleaser, he always goes above and beyond. Eric also did a great job the few days we sat in his area. All the guys at the pool bar especially Antonio. Our friends at Ribera led by Christina she would visit at breakfast to make sure we were happy. Giovani and Jorge at breakfast always took care of us. Mimosa, coffee and kids drinks always waiting for us. Breakfast is always a favorite. Diego at supper had us covered. These people take pride in their work and it shows. We will can’t wait to be back at Velas!

It was an ok experience. A little overpriced for what you get. Most of the service is mediocre. Food was ok. Rooms were outdated. The whole place shut down at 10pm, and you couldn’t get food or drinks outside of a very slow room service, and they wanted you in your room.

This is my first time to an all inclusive resort My expectations were high based on reviews I read Well they were all correct Everything and I mean everything was beyond what I expected The accommodations, the good, the services, the entertainment, the activities, and even the weather was fantastic I tell everyone on a scale of 1 -10 this resort was a 30 It was that good We did go outside the resort to do some site seeing as everything is an inexpensive uber ride The Mexican people were very gracious to us I highly recommend this resort if you are looking for a great vacation spot

Everything was amazing! Food was GREAT, staff was so kind and attentive. We had a wonderful experience overall. Beautiful atmosphere!