TripAdvisor Traveler Rating

Pros: beautiful grounds, on the beach, main restaurant overlooks the beach so you can eat with a view, very close to the airport. Service is good. Very close to the airport, short walk to the marina. Nice balconies for every room. Beach is not crowded. Cons: rooms definitely have a moldy musty and dusty smell, probably not good for asthmatics as I found it difficult to breathe at night. It gets chilly at night too and no heating so hard to sleep with the windows open. Also major con was the presence of raccoons by the pool at night (personally witnessed on 2 nights). Staff seemed unphased like it’s a normal occurrence. Finally, and probably the worst thing, timeshare presentation on arrival. They will lie through their teeth telling you it’s not a timeshare presentation. It absolutely is. Don’t fall for it and lose half a day of vacation like we did.

Great service all around! The whole staff were very kind knowledgeable and efficient. Amazing beautiful views and equally great food and drinks! Easy walk to stores near the marina. Convenient transportation around the town. The resort itself is well maintained and clean!

Really impressed with this excellent resort. With a large family it is hard to find all inclusive accommodations and Velas fit the bill. Beautiful, well kept, mature grounds provided a lush atmosphere. Attentive and courteous staff all around, from the bellhops, to the front desk, to the restaurant and wait staff and the poolside service. All was top notch and our needs were well provided for. Food was delicious and variety was good. Appreciated the themed nights at the restaurants. Mexican Fiesta on Sunday was a big hit. We were fortunate to be there during New Years Eve and really enjoyed the party under the tent. The management and staff at Velas know how to do it right.

We were made very welcome upon arrival with very courteous staff taking control of our luggage assuring us that they would personnally deliver our luggage to our room once we checked in. The front desk staff was very courteous & professional giving us a basic orientation to the resort.Staff escorted us to our room giving us a further orientation to our room.The room was very clean we were surprised to have a king size bed also surrounded that housekeeping cleaned & resulted our room twice per day. Attended a seaside buffet for most of our meals very courteous & helpful staff who made my spouses birthday very special. Buffet & menu food choices high quality. Enjoyed watching whales & dolphins just offshore. Surprised to find ample lounging chairs & umbrellas around the pools & on the beach. Ample bottled water & top of the line me drinks ie Grey Goose vodka. Waiters assigned to each section of the resort eager to provide food & drinks including pizza, barbecued burgers etc. The convenience store on site had ample beach & food supplies allowing charges to your room with a 20% discount. Safe quiet & walking distance to downtown.First visit to the Pacific side won’t be the last. Thanks to all for a great experience ????

FOOD WAS TERRIBLE! THE WATER PRESSURE IN THE ROOMS WERE POOR. WATER WOULD GET COLD AND THEN TURN OFF OR IT WOULD SPOUT. ON A POSITIVE NOTE: DRINKS WERE GOOD. SERVICE WAS GREAT! WE HAD A GREAT TIME DURING THE NEW YEAR'S EVE PARTY...BUT COULD NOT SWALLOW THE FOOD.