All inclusive

Casa Velas Puerto Vallarta

Puerto Vallarta 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Casa Velas is a boutique hotel nestled on the rolling greens of the Marina Vallarta Golf Course in Puerto Vallarta. Rated Four Diamonds by the AAA, Four Stars in the Forbes Travel Guide, and member of the Small Luxury Hotels of the World, the hotel is a tranquil retreat for adults only with hacienda-style architecture, 80 suites, a large pool, boutique luxury Spa and private Ocean Club. Known for its fine dining experience and artistic details, Casa Velas offers guests a new definition of All-Inclusive luxury in an ambiance of exclusivity and enchantment. 

Adults only (18+)

Added value

Receive the following added values;

  • Discounted green fees at Marina Vallarta and Vista Vallarta, golf cart included. 
  • Receive a $50.00 Spa Credit per adult per night and a 20% discount at the Hotel Boutique.
  • Dinner for two at any of the restaurants at Grand Velas Riviera Nayarit and full access to Velas Vallarta.

Terms and conditions or restrictions apply, please see hotel front desk for additional details.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Master Suite
463 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
Master Suite
463 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping

Master Suite Plus with Jacuzzi
614 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Master Suite Plus with Jacuzzi
614 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping

Grand Class
614 square feet
  • 1 king bed, or 2 queen beds
  • Garden view or Resort view
Grand Class
614 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping

Grand Class Plus Suite
830 square feet
  • 1 king bed
  • Garden view
Grand Class Plus Suite
830 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping

Wellness Suite
1350 square feet
  • 1 king bed
  • Garden view
Wellness Suite
1350 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
Additional details

These exclusive suites are designed to provide comfort, intimacy, rest and a wonderfully pleasant experience.  Each of the Wellness Suites are distributed over two floors and includes the following;

  • First floor includes a living room, dining room, full bathroom and a private terrace
  • Second floor includes a bedroom, bathroom with jacuzzi and a private balcony
  • One Hydrotherapy Spa Circuit per person, per stay
  • One 50-minute massage per adult, per stay
  • Wellness concierge
  • Nutrition and fitness consultation
  • Nikken pillow, comforter and kenko light
  • Recumbent exercise bike
  • Exercise kit, massage table, aromatherapy kit, vitamin C shower, and upgraded bathroom amenities.

Amenities

  • Elevators.
  • Facilities for the hearing impaired.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Velas Vallarta Suite Resort
  • Adults only
Type Amenities
Private Ocean Club Bar, Beach bar Open air
Aqua Bar Bar, Pool bar Open air
Lobby Bar Bar, Lobby bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
Emiliano Restaurant À la carte International, Theme nights Breakfast, Dinner, Lunch Dress code, Reservations required
Private Ocean Club À la carte International Dinner, Lunch Reservations required
  • Suites: 80
  • Built in: 2016
  • Eco-friendly hotel
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Yoga
  • Wellness activities
Calle Pelicano 311, Marina Vallarta, 48354 Puerto Vallarta Jal.
Puerto Vallarta, Jalisco, Mexico 48354
01 52 322 226 8670
01 52 322 226 8700
3 km from PVR
  • Beach access
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Heated pools: 1
  • Outdoor pools: 1
  • Cabanas: Included
  • Day club: Included

Golf

  • Driving range: on site
  • Golf: on site

Golf cart mandatory and is not included

Other sports

  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Daily activities: on site
  • 24 hour front desk
  • Baggage check
  • Concierge
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)
  • Handbag bar

Location

Address
Calle Pelicano 311, Marina Vallarta, 48354 Puerto Vallarta Jal., Puerto Vallarta, Jalisco, 48354, Mexico
Calle Pelicano 311, Marina Vallarta, 48354 Puerto Vallarta Jal.

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Not quite perfect, but still a great vacation

hknudsen_24 (Lexington, Kentucky) on Jun 03, 2021

My husband and I made our second trip to Casa Velas in May 2021, and stayed in a Wellness Suite. We had a very good time, but while I want to be able to give it five stars, it just did not quite reach that level this time around is mainly related to the quality of the food and the limited options. But let me start with what was truly excellent: The staff are outstanding. They are lovely, kind, and will do everything they can to help you have a great vacation. In the spa, we had really wonderful treatments by Adriana and Yolanda—they are top-notch at massages and reflexology. At Emiliano, we had fantastic service at dinner from Rocio and at breakfast, from Janet and Elena. At the Tau Beach Club, everyone is wonderful, but Enrique and Benny truly stand out for excellent service. We also felt incredibly safe because of the COVID precautions. First off, nearly all the time we spent in public spaces was outdoors (tables at Emiliano, obviously tables at Tau). There aren’t indoor corridors to get from your room to the lobby (which was inside, but staff were masked with face shields and work behind plexiglass). Every staff person was masked at all times. And it’s a very small resort, so there’s plenty of space between loungers and Bali beds at both the main pool at Casa Velas and at the Beach Club. It all helped us feel the most normal that we had felt in well over a year, and for that I am truly grateful. Also, it was so helpful to have the COVID testing done on-site—the concierge made the reservation for it without us even having to ask, and it took just a few minutes to complete. The results were in our email inbox the following morning (day before our flight) so we could relax and enjoy our last full day of vacation. The facilities—grounds, pools, loungers/Bali beds, as well as our room—are kept very clean. Speaking of our room, the Wellness Suite is two levels (bedroom and full bath upstairs, living and dining space plus a half bath downstairs) and was wonderful. Very comfy bed and the maid service kept everything spotless. I had wondered how I’d feel about the exercise bike being in the bedroom of the Wellness Suite, but my husband used it three times so it was great to have it. The outdoor hot tub on the second floor was also fun to get into, along with the dipping pool on the ground floor. Also, the grounds at Casa Velas are just beautiful, with towering palms and lovely flowering bushes. It’s just a very peaceful place for a vacation because it is small (88 rooms, probably only 30% of them occupied while we were there) and the people who stay there are looking to relax. But the reason that I cannot give it five stars this time around is because of the food situation. In January 2020, we visited Casa Velas and the food was AMAZING. On that first visit, there were a lot of choices at both Emiliano and the Beach Club, plus Emiliano had incredible theme nights where the chef offered a five course meal (or you could still order from the regular menu). I completely understand that these theme nights are not feasible given the limited number of guests. And I can see why it’s necessary to cut back on the number of entrees at lunch and dinner to some degree. But it’s gone too far: At Emiliano, the lunch & dinner menus are the same, and there are five entrees, I believe. At dinner, there was one entrée special each night. It just was not enough variety for a one week stay. Even if there had been two entrée specials each night, that would have made a big difference and made things much less monotonous. We also had some trouble with food being very over-salted, and we both ended up with stomach troubles at the midpoint of the week (and since we did not have any food outside the resort, I’m afraid the source had to be either Emiliano or Tau Beach Club). These things just didn’t happen during our first visit. I’ve shared this with Casa Velas via their survey and did get a nice response from the General Manager. I hope the food situation improves because there are so many things to love about Casa Velas. Other changes just to be aware if you’ve been to Casa Velas in the past: There are no daily activities (again, totally understandable because of COVID) but the gym is still open. The hydrotherapy amenities at the spa are not open (these used to be included with your massage service)—again, totally understandable. There were some nights at Emiliano with a guitarist (who was quite good), but not the variety in types of music that they had last time. Hopefully when the pandemic is over, all those things will be back. Oh, and Emiliano has shifted to a casual dress code (which is fine) instead of requiring long pants for men. Also, do be sure to read the fine print of your reservation. Our week at Casa Velas included access to a restaurant at Grand Velas in Nuevo Vallarta for dinner one night. We went to Piaf which was really delicious. Casa Velas provides a shuttle out there, but you will need to take a taxi home (about 220 pesos). Piaf was definitely worth the trip, and I’m so glad we went. But I would not have known this if I hadn’t seen it on the reservation confirmation (it was not mentioned it at check-in). Also, the Wellness Suite comes with one 50-minute massage per person which it clearly says on their website, but it was not mentioned at check-in. I was glad I knew about it so that I could point it out when we made our reservation for Spa services. Overall, we still love Casa Velas, and I know that we’ll go back at some point. We will probably wait until 2022 in hopes that they can get back to having more guests and then will be able to bring back some of the things that we loved so much from our first visit. But I am still very grateful that we were able to go this year, even with some of the hiccups with the food.

TripAdvisor users rated this property 3 out of 5

Not What We Expected

Diede4 (New Braunfels, Texas) on Jun 03, 2021

First, the positives: beautiful (gorgeous) pool and grounds; super quiet (almost too quiet); not a lot going on and very few visitors; our room was nice especially the marble bathroom; most of the staff was very nice and tried their best; we were allowed to dine at their sister hotel, the Grand Velas for one dinner (we did and the French restaurant there was great; unfortunately it's located 20 minutes away from Casa Velas by taxi and we had to provide our own transportation both ways). Negatives: The food! The food is not good. It's definitely not what you expect from an accommodation with this price tag - $600 / night. It's nothing special. Many of our fellow travelers opted to go and pay (again) at other restaurants in town rather than dine again at Casa Velas. It's an all-inclusive, eating is a big deal!. The drinks were definitely not from top-shelf liquors. The menu is extremely limited. My wife got sick during out stay there. We are not a 100% sure why and the cause might have been from a source outside of the hotel but one wonders. It's been hard for Casa Velas and every hotel in PV and all over the world this past year +. While we understand that, we did pay top dollar and this is definitely not a place that we would want to come for a special occasion. Thus, the purpose of this review. We hope it helps you.

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