Casa Velas Puerto Vallarta reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

2134 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The staff is incredible

erikwH1242LF (Stone Mountain, Georgia) on Jan 23, 2023

My wife and I scheduled a stay at Casa Velas in January 2023. In the weeks prior to our visit, we coordinated with Ricardo, the concierge. He is the best! He went above and beyond to help us plan each day of our visit, and he helped me make a reservation at an amazing local restaurant for my wife's birthday. He is truly irreplaceable. The resort itself is beautiful. It's adult only, so it's pretty quiet and peaceful. There is one restaurant and pool on-site, but you also have access to the restaurants and pools at Velas Vallarta. There is a shuttle that makes constant trips between the two resorts, or you could walk. Velas Vallarta is also near the Tau Beach Club, which serves as a beach and bar by day and a terrific restaurant by night. The views were stunning. Any restaurant on the resorts will require a reservation, with the exception of La Ribera. Our reservation at Casa Velas also included one night at one of the restaurants at another sister resort about 20 minutes away called Grand Velas. All of the restaurants at Grand Velas seem to be incredible. We chose Frida, and we were beyond satisfied. All three of these resorts were amazing. If you're looking for a relaxing, adult-only experience, where you can choose to mix it up at another resort for a day, Casa Velas is a great choice. If you're looking for a family vacation Grand Velas or Velas Vallarta would make excellent choices as well.

TripAdvisor users rated this property 5 out of 5

Beautiful Property

Sue C (Stony Plain, Alberta, Canada) on Jan 21, 2023

Where to begin. Such a beautiful property. Excellent service, amazing food. This property wasn't noisey or crowded. So peaceful and relaxing. The staff are friendly and courteous. My room was large and nicely appointed. Hopefully I'll be able to go back before long.

TripAdvisor users rated this property 5 out of 5

Love this place

jilllB323HT on Jan 18, 2023

This place has a lot of great qualities, but I believe the best one is their people. Every single person went above and beyond to make my stay excellent. The rooms are large and comfortable. The resort is quiet and luxurious. The Beach Club is an amazing spot and the food and service exquisite. I can't say enough good about this place. This was my second trip there and I enjoyed it even more the second time. I'm looking forward to returning soon.

TripAdvisor users rated this property 5 out of 5

Home Away from Home

CKAdams2305 (Marshalltown, Iowa) on Jan 11, 2023

My husband, mother and I stayed at Casa Velas the week of December 13th. It was our 18th visit to Casa Velas and the first time for my Mom. We never tire of coming around the corner from the airport and seeing the yellow walls of Casa Velas. It truly is like "coming home" again. We stayed in the 2 bedroom suite and it was perfect for the 3 of us. As always rooms were immaculate, refrigerators well stocked and the view past the plunge pool to the golf course as beautiful as ever. Ramona always does such a great job with taking care of our housekeeping needs while we are there. It was so good to see the staff that have become our friends over the years--Daniel, Sophia, Benny, Ricardo, Enrique, Eric, and so many more! The best surprise was to see that our friend, Freddy has returned to Casa Velas as well. Food as always at Emiliano's and the Tau Beach Club was excellent. My mother was most impressed with the Mexican Coffee show!! The coffee tasted pretty good too! We love Casa Velas and can't wait to return this spring.

TripAdvisor users rated this property 5 out of 5

welcome to paradise

Wendy W (Sacramento, California) on Jan 05, 2023

Casa Velas has been our “go-to” vacation spot for many years. We are drawn to the quaint, boutique-sized, adults only venue which includes the main hotel facility as well as a separate beachfront property. It is approximately 80 rooms, restaurant, pool and spa. They provide spacious accommodations with room to relax without being cramped. The pool is chlorine-free and always refreshing. The entire staff is friendly and attentive without being “in your face”. We have used several features of the spa (Yolanda?) and always come away feeling wonderful. The grounds are impeccably maintained by a staff of groundskeepers who perform their duties in an almost clandestine fashion yet always return our greetings. Tau Beach Club is also a chlorine-free pool or one can lounge on the sand and take a dip. A full bar is available for refreshments, as well as a wonderful lunch or dinner menu. The staff at Tau is very attentive to ensure that our needs are fulfilled. The evening entertainment is incredible. Saxophone, violin, guitar or mariachi band complete the day. The impact of Covid on Casa Velas may not be noticed by first-time visitors. The first disappointment is the absence of peacocks. When we first came to Casa Velas, Pancho (named by staff) roamed the hotel visiting with the guests and eating peanuts from our hands. Later, the population grew which, at times, caused them to battle for attention. Now, there are none which takes a positive charm away from the hotel, particularly since their logo is the silhouette of a peacock. We would like at least one male returned to the hotel. The second surprise was the fact that golf was unavailable as a perk. Apparently, the hotel and the 3 golf courses terminated their relationship. Cost is now $110.00 each rather than $45.00. Very disappointing! Bring back affordable golf please! There is one restaurant on the main grounds. This visit there was a new Chef and limited menu. While they had a breakfast menu, the (new) buffet seemed to be their encouraged option. We love “typical” Mexican cuisine, however, there was limited Mexican options on the menu. However, the chef prepared our freshly caught fish beautifully. The mosquitos are everywhere. The hotel provides a repellant, but we suggest investing in some mosquito machines. Another thing we suggest is to put up no cell phone signs. In the gym, at the pools, dinner etc., some guests think it is OK to be on phones. We are on vacation. Talk privately if you must. Very clean and tidy. Concierge extraordinaire Miguel Dorado (has been there many years) and his staff will do anything (as the entire staff does) to make us feel valued. I misplaced my list of employee names but of course many have been there for years like Benny, Daniel, and so many others that we love. The GM had just started there the same day we arrived, so we saw very little of him. ALL the staff is fabulous. You will not have any regrets at Casa Velas. We return year after year for 2 weeks and it isn’t long enough. Relax and enjoy!

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