Casa Velas Puerto Vallarta reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

2243 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great weekend to relax, rest and reset mentally

Melissa R on Feb 22, 2024

Very clean, quiet, peaceful & safe. Food is very good for an all-inclusive. Breakfast is the best meal, especially the French toast. Massage service at Spa was amazing. Yesensia was incredible! The following staff made our time there super fun, special & memorable: Oswaldo,Avalos, Jesus & Cesar. Fatima & Armando were amazing also. Highly recommend this spot for a getaway to chill & to stop and smell the roses.

TripAdvisor users rated this property 5 out of 5

Home away from home

Quest24305915757 on Feb 22, 2024

The service is 11 out of 10! Thanks to Juan (the kindest of them all), Ramon (the mixologist and guru of the bar) Ulises (the service guru and joker), Sergio ( the machine) and literally everyone at Casa Velas! Shout out to Anita and Victoria, Daniel and everyone on staff! We loved our 10 day stay at Casa Velas! Lounging and laughing, relaxing by and in the pool (although they definitely need a television with live sports under the palapa!!) meeting people and making friends. The food was great and the chef goes all out to take care of you. The location is very close to the marina and their Tau beach club is nice, we did feel the food and drinks were much better at the resort than the beach club though. No timeshare/membership pressure ever! Nightly entertainment and plenty of beautiful places to zen out on property. The rooms are spacious and clean with everything you need. Our only issue with the rooms was the bed. It was not up to the quality of the resort and needs to be addressed. We are hoping they fix the bed issue so we can go back MANY times in the future. Comfort and service are a tenant of Casa Velas so we fully expect they will upgrade the bed situation. The all inclusive is definitely a plus! Everything was covered! An easy 15-20 minute Uber ride to el Centro, zona romantica and the malecon. The property is pretty close to the airport but we barely noticed the planes. A few a day. Not a big deal. You’re an hour from sayulita and an hour from mismaloya very centrally located. The concierge will do anything they can to help you plan your activities and make your trip memorable. The spa was amazing! A little dated but still a very relaxing experience and the massage therapy sessions were AMAZING!! Muchas gracias Casa Velas Familia, Volveremos pronto!

TripAdvisor users rated this property 5 out of 5

Second/Third time always as good as the First!!!

Storyteller593756 on Feb 19, 2024

My wife and I stayed six nights in both January & February 2024. We also stayed in February of 2023. Delightful; relaxing and no complaints about anything. The Mexican staff are so attentive with every request greeted with a smile. The suites are nicely decorated and plenty of room to spread out. Plenty of dining choices both on campus and close by at the Tur Beach Club and the Velas Vallarta Family Resort--both less than five minutes by the shuttle provided for free. Lovely adults-only pool on campus and another one at the Beach Club. Very quiet. We are golfers. The resort organized our tee times and transportation for four days of great golfing. What makes the place extra special is the interaction of the guests. We have stayed in many 5 star resorts. Almost always, everyone stays in their own lane and never talks to other resort guests. Not so at Casa Velas. Most of the guests we chatted with were repeat guests--as are we now. Calgary; Toronto; Paris, France; Mexico City; Seattle; LA; Arizona; New Jersey (us!); Belfast, Northern Ireland; Wisconsin--going from memory. All say the same. We keep coming back because it is always so nice and everybody both staff and guests are so happy to be here. Last thought: A real joy when we returned this month in February, most of the staff remembered us from January 2024 and a few even remembered our 2023 visit.

TripAdvisor users rated this property 5 out of 5

Outstanding service and Excellence in every way

laing1 (Bracebridge, Canada) on Feb 17, 2024

We just spent 2 weeks at this beautiful restful resort. Our last visit was 2020 due to Covid and we’re surprised and thrilled to see the number of staff that continue to be there. The fellow that does the pool and gardens ..Sergio well his face lit up when he saw us and he gave us the Velas bow. The grounds and our room were superb. The meals at both Emiliano and Tau were excellent. Large cold water lobster every time you go to Tau if that’s your choice. The sommelier ( dressed in black) is most helpful in giving you wine suggestions.The so very friendly pool guys Juan, Ulises and Ramon really hustle with your drink or food orders. At breakfast Jesus was another wonderful server. Freddi is now at the patio bar and Bennie does serving at Tau I’ve included pictures of staff and the new to us Tau bar, This is by far the loveliest of any of the resorts that we have travelled to, and we will absolutely return. Thank you to Sarah, Miguel, Denis and Ricardo at the front desk for making our visit extra special . I wish I had space to give more shout outs to the incredible staff. ??

TripAdvisor users rated this property 5 out of 5

What a special resort!

Zachary J on Feb 13, 2024

The resort was absolutely beautiful and very well maintained. The staff really stood out; they went out of their way to make the experience special and treated us like family. I highly recommend this resort if you are looking for a quiet, relaxing getaway with someone special to you.

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