TripAdvisor Traveler Rating

Great experience, Avalon and Antonio rock stars as is the whole service team. For us was great, we enjoyed the quiet environment. Off site to the action downtown is a 20.00 cab ride. See you again soon! Best! PSF

This was our third trip to Casa Velas. We thought it couldn't get any better and then we saw the new breakfast menu and wine list. So glad to have some lighter options for breakfast, and the new wines are excellent. Of course it’s the staff that always makes us want to keep coming back. Notably, Camila, Gerardo, and Omar at breakfast; Enrique, Carlos, and Antonio at Tao; Avaldo and Ramon at the Aqua Bar; and Daniel, Gerardo, Rigo, and Rosacio at dinner. We’re already planning our next trip back! Not a complaint, but the only thing we’d like to see different is if Casa Velas would offer the build-your-own pasta dish offered for dinner, as it’s currently only on the lunch menu. The lunch menu at Emiliano's is so great, but we usually find ourselves at Tao or Aqua Bar...

Casa Velas is an all inclusive resort with what I’d describe as higher quality than most places and this visit did not disappoint. Every contact with staff is top notch and they bend over backwards to make you feel welcome without being intrusive. Want something not on the menu? They will do their best to accommodate you. The pool bar, the “beach club”, and Emiliano restaurant are all staffed by professionals that cater and pamper you. Carlos at the Beach club was always smiling, happy, and friendly. Avalos and Antonio at the pool bar went above and beyond—even making us a traditional coconut snack with tajin and lime to finish our day! And Rocio at the restaurant was just one of our beautiful servers that made us feel like we were visiting our own home away from home.

We enjoyed our stay emminsely. Excellent service & food was great. All the staff was very welcoming. Avalos on the pool side was exceptionally friendly & made us feel at home. Will be coming back next year.

I just have to say that the Casa Velas never fails to impress us, the property itself is fantastic, but what really sets you apart is the outstanding job all your team provides. I would miss someone if I tried to list off all the names of those people who impressed us, and really it is your whole team from the grounds keepers to the front office, housekeeping, pool, restaurant, and Tau Beach Club and of course the entertainment that makes the visit so special. You really feel as if everyone there is doing everything to make the stay special and enjoying the fact that they provide top notch care to your guests a tribute to the job your management team does for them. Enough said if you want to try a small property, adults only, in a great area with top notch service give it a try.