TripAdvisor Traveler Rating

it was a great experience great service by the pool and Mr. Ávalos made us feel right at home . all inclusive, private, all around a good day !

The staff from the concierge who greeted us initially, the dining staff (Rosie and others) and bar staff (Avalos, Ramon and Antonio) were friendly, accommodating and efficient. Not only at Casa Velas but also at the Tau Beach Club (thanks to Carlos and the other staff there). The grounds including the pool areas and our room were clean and had everything we needed. We are already making plans to go again next year. Excellent!!!

I stayed at Casa Velas in November and overall had a wonderful experience. This is truly a beautiful resort on the golf, with an atmosphere that feels peaceful, upscale, and welcoming. The Tau Beach Club experience was also exceptional. The staff there are outstanding — a big shout-out to Omar and Leonardo at the Emiliano restaurant for their attentive and friendly service. Also, the 2 concierges and the manager at the beach club truly go above and beyond to make every guest’s day feel special. Their team is really what elevates the stay. That said, there are a few things that, in my opinion, would make the resort feel truly magical: • Coffee quality: For a property of this caliber, a proper espresso machine would make a world of difference. The current automatic machine produces a watered-down coffee using ground beans, which doesn’t match the otherwise high standards of the resort. Great coffee would bring the experience closer to a true five-star feeling. • Cleanliness under the bed: The room itself was spotless, but it would be good to ensure that the area under the bed is swept as well. • Pool maintenance: The pools at both the hotel and the beach club tended to get a visible ring along the sides, probably from high guest use of sunscreen. Everything else on the property is immaculate, so addressing this would really polish the overall impression. Despite these small caveats, Casa Velas is a truly wonderful place, and the staff make the experience memorable. I will absolutely return — with just a few adjustments, it could be close to perfect.

My wife and I went to Casa Velas for our 10th anniversary. We've been to various parts of Mexico and this by far has been our best trip. The resort checks all boxes for us, and we can't wait to book a return. The grounds are kept immaculate from the hotel itself to the landscaping. The staff go above and beyond. I will mention a few but Avalos at the pool bar, and Rosie at Emiliano. They in particular made our stay most memorable. There is never a shortage of laughter with Avalos, and Rosie is so personable and kind. Antonio, Uleses, Ramon and Gerardo were amazing at the pool bar. Omar was our outstanding server for breakfast and lunch at Emilianos, and Camilia was the host, always with a smile. Freddy was at the reception bar every night. Just a classy guy, and really enjoyed his job. Carlos and Isaac at Tua were so hospitable. Honestly all the staff at the beach bar were amazing, we just couldn't remember all the names. 615 sunsets is perfect. Sarahi at reception was so very helpful whenever we had any questions. You could tell everyone that worked there really enjoyed Casa Velas. A great work environment. They all try very hard to make sure your stay is a memorable one. We met many couples that have been here quite a few times, which is a testament of the Velas brand. We stayed at Velas Vallarta years ago and it was the same quality of hospitality. There were 2 weddings and a tournament that came through during our stay, but the resort was extremely organized in manoeuvring the events so it was not disruptive with the holiday goers. A really well run place. Can't wait for our next stay.

Casa Velas blew us away. The resort itself is beautiful, but the staff is what makes it unforgettable. Avelos and Ramón at the pool bar were the absolute best — fun, welcoming, and always going the extra mile. They brought so much energy to the pool every day and made us feel genuinely taken care of. Daniel at Emiliano also made our stay. He gave us a super fun wine tasting and handled all our dinner chaos with a smile. Truly such a great guy. Over at Táu Beach Club, Carlos made the experience next level. He always had our favorite cabana ready, kept us stocked with champagne, and made sure we were good the whole time. Just incredible service. Overall, we loved Casa Velas and Táu. Can’t recommend them enough — the staff is what really makes the trip.