TripAdvisor Traveler Rating

Enjoyed our week here for the most part. Most of the staff were great. The buffet staff, the lady and gentleman at the beach bar, reception all need a special mention. Didn’t go to any à la Carts so can’t comment on them. As we are beach people disappointed in not being able to go in the ocean due to jelly fish. Few people got stung while we were there. Missed this on the reviews before we booked, so my fault at that. Won’t return due to the ocean murkiness and jelly fish.

We stayed at Bahia Principe La Romana for 7 days. This was our 3rd time in Dominican Republic. The previous two stays were at Sectets or Dreams. We found this location to be a wonderful stay. The property was very well maintained and beautiful. Our room was good and was typical for a room in a high salinity environment. The rooms at Dreams and Secrets were in a different category of nice though. It was cleaned daily and we had clean towels and restocked water and beverages daily. The room fridge had coke, orange fanta and Presidente beer in the can. The staff here was excellent and always friendly. I would say the staff, and grounds were very close to Secrets or Dreams. The rooms were much nicer at Dreams and Secrets. The food at Bahia Principe was excellent. The quality and variety were 5 stars. The restaurants had good food and the buffet as well. The food at Bahia was considerably better than the food we had at Secrets and Dreams. The coffee machine at Bahia was outstanding. It gave you a choice 24hrs a day of coffee, cappuccino, expresso or chocolate. We especially enjoyed this. Dreams and secrets make it for you which is more luxurious, but I almost prefer the machine coffee. The bars themselves at Bahia were very comparable to Secrets and Dreams. They differed in Spirits. The primary liquor was "Classico" brand. It cost extra to get Jim Beam, Jack Daniels or Barceló Rum. I don't view this as top shelf but they are at Bahia. The primary beer is Presidentle which is very good. They had Corona and Heineken for a fee also. The beach was very clean at Bahia with very little weeds. The pier was a nice touch. The water was very calm and the waves were relaxing. The water color was dark but the view was stunning. The only reason I did not give Bahia 5 stars was the water color and lack of premium spirits. Overall for the cost compared to Secrets, you can't go wrong with Bahia

Our 2-week stay at Bahia Principe Grand La Romana was a major disappointment and did not meet the expectations of a resort of this level. Throughout our vacation, we experienced constant technical problems and a very poor level of service. The room keys regularly stopped working, which meant we had to visit the front desk almost every day. The bathroom faucet was leaking, there was no hot water at all, the air conditioner constantly malfunctioned, and the electricity periodically shut off and came back on. We were traveling with two children, and because of the heat and the broken air conditioning, the children could not sleep properly in the evenings. One evening, my daughter called reception because the air conditioner in our room was not working. Unfortunately, the message was never properly passed on, and no assistance arrived for more than an hour. During that time, the room became extremely hot, and my young grandson was crying because he could not fall asleep. As a family traveling with children, this situation was very upsetting and should have been handled much more professionally. Only on the last day, around 12:30 a.m., were we offered another room. However, that room also initially had problems with the air conditioner. Staff came several times to repair it, and although the issue eventually seemed to be resolved, by that point our vacation had already been seriously affected. I would also like to mention the front desk service. Instead of receiving real assistance, we were often met with indifference and contradictory information. Our interactions with Ada at the reception desk were especially disappointing and unhelpful. Even on the day of departure, the service remained extremely unprofessional. The evening before our flight, I requested luggage assistance for 5:10 a.m. because we needed to leave for the airport early in the morning. Nobody arrived. When I went back to the reception desk, I was told that staff had supposedly already come, which was simply not true. In the end, we had to carry all of our luggage ourselves. The biggest disappointment was the beach and the ocean. There really were jellyfish, but even without them, I still would not recommend this hotel for a beach vacation. The water itself was unpleasant for swimming and looked nothing like the photos and promotional materials shown by the hotel. During our stay, we noticed that most guests preferred spending their time at the pools rather than in the ocean, and now we completely understand why. After we mentioned that we intended to leave a review, sweets and a small bottle of rum were brought to our room on the last day. Unfortunately, this did not change our overall impression or compensate for the many problems we experienced during the two weeks. Honestly, it is better to choose a shorter vacation in a place with truly beautiful water, good service, and comfortable accommodations. Based on our experience, I cannot recommend this hotel.

Excelent friendly atmosphere, from personel, big rooms, tidy, and confortable, exquisite gardens , and pools. The water at the beach isn’t blue because of Th Soco river close to the hotel. But calm, very warm water and no sargasus at all. The could improve the sound regarding the shows. Food are all rigth, no lines to wait at restaurantes.

I loved this place so much i'd go back in heart beat!!! Altough the sea is not as clear as it should because a river flows into it, we decided to get roasted on the beach and get into la piscina when we were too hot! The service was the best thing of it all! Our servers Yeuddi and Adolpho would be greating us every morning with a big smile and lovely service! Our bartenders Marie at the coco bar and Darwin at the bar next to the pool were always so cheerfull and happy to see us. And what can I say about the entertainment crew ?? special shoutout to the 2 Luis’s who made us dance and laugh so hard and the beautiful Genna with her energy! Incredible place honestly !!