Lovely hotel with good customer service, many thanks to server Oscar: very positive and thoughtful man, we didn’t even have to order the drinks of preference he already brought to table..
Food: very good with lots of options.
Hotel rooms: noisy.. paper thin walls.. noisy air conditioning system
Avoid the privilege club presentation.. they take 1 hour out your day to convince you with bizarre small talk about you paying a monthly fee to get cheaper holidays.. is just they get upset if you don’t accept/pay then.. so akword
Ladies who braid at the beach are ripping people off.. in a minute they make a braid that is worse then I can do myself ..and for that they want like 15dollars
.. my glasses got stolen.
Cannot wait to return ??
(Liverpool, United Kingdom)
Jan 30, 2023
This resort is a total escapism, all what you imagine a holiday to be. The grounds, accommodation, pools and beach are immaculate, the team work so hard from morning to night the resort is like an oasis, loved lying on the beach cocktail in hand watching the most perfect sunsets at the end of each perfect day.
The entertainment team made daytimes fun, I loved the aqua aerobics, dance classes, step and Zumba much needed due to the delicious foods on offer at buffet and a la carte restaurants, the choice was unbelievable as was the quality, particularly loved the Gala dinner each week as seafood is my favourite.
I didn’t partake in all the daytime activities but if it’s what you enjoy there is something going on throughout the day or you can relax at the pool or beach and you can get a sun lounger at anytime of the day so no need to be up early.
The shows of an evening are really good my favourites being Circus and The Lion King.
I had the lobster dinner (extra charge) which was worth every penny, cooked to perfection totally recommend.
The staff were all outstanding, genuinely friendly, always smiling and definitely made my husband and I, Oscar in the buffet restaurant, Alejandro, Alexander and Kelvin at reception, ‘No1’ Virgilio at the pool bar, David from management team and HeadChef Sauvario to name a few but every member of the hotel team deserve a thank you. I loved the managers welcome cocktails and bbq each week.
New Years Eve Gala was extra special perfect end to 2022 and start to 2023.
Thank you for 4 weeks of blissful happiness
Great resort, service needs work
Jan 29, 2023
Our last day here and we have enjoyed our 12 day stay. This is a very nice resort, in the smaller side, but everything is clean and very beautiful. Our room was right on the beach and next to the pool. If you want to come here, I suggest the 2700 block of villas. I played PGA Oceans4 golf course several times. Excellent course and lots of fun. Even went into Casa de Campo to play Teeth of the Dog. A fabulous experience.
I do have several criticisms however. First, in terms of golfing, the golf club told me I could tee off at 7:30 but the first shuttle to the club was at 7:30. Duh! That needs to be amended and first shuttle should be at 7am. One day, I was waiting for the shuttle, staff knew that and three shuttles went by without stopping. I was a little peeved. Reaction of staff was to shrug their shoulders. There were a couple of other incidents as well, minor in nature but it seems to me if you are going to welcome mostly North American visitors you might want to have more than a few people who can communicate in English.
Anyway, that’s it. On the whole, I’d say 7/10. To BP management, if you want to see great customer service your Luxury Akumal staff set the standard.
We'll be back for sure. Great property staff beach pools dining and entertainment.
Jan 25, 2023
A great all-inclusive beach resort. very long and clean sandy beach, great for long beach strolls very lsrge and attractive resort property, gardens, pools, beach bars. kayaks and other boats for recteation. we didn't bother with tennis - too hot, so mostly relaxed on the large beach with lots of lounges. Also a great resort for families with kids. We'll be back!
(Boston, United Kingdom)
Jan 22, 2023
Firstly i like to say ignore all the bad reviews.
Hotel & resort are both wonderful, spotless throughout and staff are amazing and friendly.
Rooms are big & spacious, all the amenities you need ( we had beachfront block 2709 which was amazing).
Food is plentiful both in buffet & ala carte restaurants, anybody who goes wanting for food just amazes me.
Pool & beach facilities great, best of both worlds. Yes the sea is murky but wasnt a problem to us.
All bars have plenty of staff and drinks are great, a little tip now and then and they look after you.
Don't be hesitant to book the place is amazing....