TripAdvisor Traveler Rating

Hi all this is our 11th night off a 14 night holiday. We're on honeymoon at this amazing hotel 1st of all I need to mention isael sabino this is unbelievable youg man he has helped us so much with any issues we have come across he's absolutes assets to the company. Also need to mention the beach restaurant there are 2 waiting staff who really make us feel very special their names are Ronnie de la Rosa, Miguel garsia they prepare a lovely table for our lunch other staff are very good too The animation teem work hard on a daily basis and entertain kids all day I'd like to mention everlene (queenie) she get every one to join in the activities in the day and night. The pool bar staff are very hard working especially Lewis working on the swin up bar food is excellent something for everybody would I visit this hotel ill be back Jan and Paul James room 2710 junior ocean front amazing view

We stayed in September 2023 and had the best time. The accommodation was large with a big bathroom and the aircon worked fine. The buffet was excellent with loads of choice for all meals. One of the best buffet restaurants we have stayed at. They have 3 gourmet restaurants that you can dine at and all 3 we would highly recommend. Pool area was great with plenty of beds and no need to reserve them. Special mention to the entertainment team who worked so hard all day from 10am to 10pm. The nighttime shows from 9.00pm were very good. Overall I would recommend this hotel to anyone.

Clean room and facilities. Staff was awesome! Great selection of good food at the buffet. Would return! Our housekeeper was excellent and paid attention to details: clean towels everyday and room was spotless when we got back from the beach. The food selection at the buffet was excellent: seafood, chicken, beef, burgers, pizza, pasta..pretty much anything you can think of. If you can’t find something to eat here, you are the problem!

This hotel is advertising as a 5 star hotel yet there is major issues. 1: The food here is of a poor quality and is undercooked the majority of the time. We were a group of 4 and all had food poisoning. The meats such as the burgers are not cooked at all and as a consequence we got food poisoning. 2: Getting served at the bars is a nightmare and you have to wait. There is an underlying racism here where the staff serve Spanish quickly whist others are stood waiting. 3. At weekends the hotel welcomes local people in so getting seats around the pool is near impossible and the food court is chocker.

I went to this spot not so much for a vacation but as a springboard to see friends who live and work in the area. I did not have high expectations for it, thinking it would just be a decent place to stay. It was just fine for my needs. In particular, the people that work there just make it shine. Everyone so very friendly, some of the staff even comical! There was Bladimir at the front desk, Einstein and Yuleisy Figueroa in the buffet, Patricia and Yoanni the efficient and friendly maids, Juan Ozaria at the bars, Manuel Giraldi, and Jonathan Martinez. Everyone works so hard to make this a happy place to spend days in a family friendly environment with a gorgeous beach and pool.