Ignore the poor reviews. This is a great place to stay.
(Greater Manchester, United Kingdom)
Jul 03, 2022
Myself and my girlfriend stayed here the last week in May for two weeks. We were apprehensive due to some poor reviews but we just thought it will be what will be. We needn't have worried as this was a beautiful hotel and we thoroughly enjoyed our stay. We breezed through check-in and we stayed in 2311 which was in-between the beach and reception so was close to everything. The room was spacious, clean and had everything we needed. The mini bar was stocked daily with 2 x beers, 2 x water and 2 x soft drinks. However, if you want more beer just ask the maid and be kind enough to leave her a little tip in the fridge. We did this every few days and we always had a minimum of 4 x beers left for us.
The buffet restaurants were very good with a wide selection to suit every palette. The food was excellent in all the al-a-carte restaurants but the service in the Mediterranean left a lot to be desired. The Gourmet was our favorite and went three times. The drinks were ok but kept running out of diet Pepsi / Coke.
The pool was big and cleaned every night. The entertainment team worked tirelessly to keep everyone occupied. The beach was clean and the sea was warm but very cloudy so not good for snorkeling. If you walk along the beach to the left you end up by the Private Beach Club. You can use the facilities i.e. sun loungers but you have to pay for food and drink. But here's the thing, there were never anyone on the loungers so we had that beach all to ourselves. Pure bliss. Also there is a beach bar in-between our beach bar and the Private Beach Club so we just stopped for a drink on the way there and on the way back.
All the staff were extremely friendly but I must give a big shoutout to the concierge (forget his name) for organizing a bottle of champagne to our room for my girlfriend's birthday and also for another bottle at our meal that evening.
I would definitely recommend this hotel for your stay in the Dom Rep.
Finally, if you are thinking of doing any of the excursions then we highly recommend The 7-in-1 at the La Hacienda Ranch. The Ziplines and the Buggies were a blast.
Speaking behalf of 20 of my family that went all together:
been better places
(Santo Domingo Este, Dominican Republic)
Jun 28, 2022
We came back home yesterday and 13 of us have tested positive for covid at the moment. Everyone had a bad throat or chest from The Air-con 2days in for our 11 day holiday, Over 3/4 of us fell ill there with bad stomachs.
Appearances its a beautiful resort but that's it.
Rooms had mold and beds have bad stains. wernt cleaned thoroughly. Glasses was rinsed instead of being cleaned with soap after being used.
The music was so repetitive became annoying after few days and needed new stuff.
Entertainment was good and the staff worked hard.
Receptionist you just to hope you get one of the nice ones. Not very helpful.
Food was same everyday and tasteless
Dont understand how a 5 star hotel have a luxury part in the resort that you can't use, like the bar.
Language barrier was had work if you can't speak Spanish.
Excursions were the best part of the holiday
More negatives than positives
All round I've to a few Caribbean resorts and is the worst one
Beautiful place and amazing service
(Buenos Aires, Argentina)
Jun 13, 2022
The hotel is beautiful and everyone is super friendly! During our stay they organized our wedding on a beautiful pier ?? Natalia Guzman was our Wedding Planner who took care of all the arrangements with a lot of love and dedication. Thank you very much for everything Bahia Principe Grand La Romana!!!
… “Good Grand Bahia @ San Pedro de Macoris” ~~ served with 4 ?? bad attitude …
(Essex, United Kingdom)
Jun 13, 2022
We travelled here in May 22, as a family but had 4 rooms, not all the rooms where initially of a good standard, but after moving & getting things sorted we all was fairly pleased, the food in the buffet was always to a very good standard, and quite a good choice also, but “There wasn’t any sugar free deserts available at any time, but down to the hotel, staff in the dinning room was very minimal and quite a few times had to wait for drinks & service (not great) unfortunately !
Each day the hotel done some food by the main pool side but only a very little & not enough for all, the coffee in the lobby was self service from a machine but was ok
The main issue we all found was the “Main lobby bar staff & lack of service”
Most evenings they were quite rude & abrupt in there manner , but totally different from the 2 guys in the “swim up bar” they were very attentive served fast and served all day with a smile ?? (both fantastic , thank you to “Virgilio & Leonardo” .. ??????
The rooms were cleaned to a very good standard with no issues for any of us
The area opposite the main lobby for evening entertainment & drinks “The Village” was good & some food available too if you were still hungry/ burgers/chips/salad etc
Unfortunately like most of these resorts, as you arrive the bell boys grab ur cases insist on taking you to your room then stand and wait for there tip, and when we did tip them for all 4 rooms they shook there heads & left as obviously the tip was not
What they thought they should get, this happens most of the time & isn’t great
So, would we go back, probably not, would we recommend you to go there …..
If your willing to overlook so many things which leave you feeling deflated that this hotel, most definitely is “NOT” a 5 star, …. Probably just about a 4star at best !
As for grand, we’ll that must refer to the price you pay to stay here.
Thanks, and hope this helps you all make ur choice, cheers Mark x
(Las Vegas, Nevada)
Jun 09, 2022
I recommend you go to Bahia Principe Grand La Romana. The service in the hotels are great, and it’s really family friendly. The beaches are calm, perfect for summer afternoons. The property is very well maintained, and very clean. Gardens and the whole property are beautiful but what makes this hotel special is the amazing staff. Everyone here literally go above and beyond to please customers and make your experience unforgettable! Food is incredible, very diverse and delicious! Chef José at the main buffet makes the most delicious food. Dil Cappricio Restaurant is also incredible! The animation team is super funny and will entertain the whole family kids and adults! This is a place to remember and come back! Thanks for all you do for your guests!