TripAdvisor Traveler Rating

We have just Returned from this hotel it has been the best holiday ever

Amazing place staff are great food is fantastic Shame about the stupid no kids (18)in the pool without an adult in with them Stupid as our child is 9 and can swim the pool is only 1.4 deep she can stand in it and breath fine and it’s not like we leave her to it as parents were alway watching her and making sure she’s safe after speaking with management I said the rule won’t work for us as there is time she will be in the pool under our supervision as we have done for the pass 4 years since she could swim and we check water depth the hotel said ok after 24 hours The loss of a 5ah power bank due to reception staff taking towels but not check for other items with the towels and not really giving a good amount of notice about the rule no towels till after 9am which for over last 4 days hasn’t been an issue the amount of people that place towels nearly all the day and don’t use them is more of a joke. and staff should note them more than ear,y sunrise watcher that go for breakfast and spend the day at the pool. Putting a kids mini disco outside where the smokers are and a good few drunks around wasn’t a good safe place for the kids to be as as for the silent kids disco it was a good idea but as I say bad place to be due to the fact the people that had been drinking all day could understand why there was no music on for them while the silent mini disco was on It’s a shame things aren’t acted upon properly 10 out of 10 for place food and staff 4 out of 10 for guest services and management for not explaining silly rules properly and not putting safety of the kids first 3 out of 10 for the sea beach was fine but we knew the river makes the sea look dull before booking Rooms need tlc to bring them back to great standard

I just returned from Bahia Principe Explore La Romana after a week with my family, and all I can say is that I’m already looking forward to going back. POSITIVE The resort sits on a private beachfront with no neighboring hotels, making the entire property peaceful, clean, and easy to walk. Nights are quiet, and the two-story buildings give it a relaxed, intimate feel. Rooms are spacious with plenty of storage, and the balconies include a drying rack, table, and chairs. Guests were friendly, and we never encountered drunk or disruptive behavior. The front desk staff was consistently helpful—one of our TVs had an issue, and it was fixed immediately after we reported it. Entertainment was a standout. The team offered a full schedule of daytime and evening activities, genuinely engaged guests, and made everything fun. Prizes for the winners were impressive (rum, wine, Dominican coffee). Most shows were very good, with only one that could use improvement. The lobby music—mostly Latin—was excellent, and we danced every night. The Friday beach party featured a fire show and a great mix of Latin and hip-hop. Dining exceeded expectations. The buffet had options for everyone, including fresh pastries, breads, fruits, hot dishes, cereals, and natural juices. Dinner themes changed nightly, so meals never felt repetitive. All three à la carte restaurants were worth visiting, with great flavor, presentation, and choices—even for picky eaters. Pool, bars, and beach: There were plenty of chaise lounges at both the pool and beach, so no need to wake up early unless you want a specific spot. Bars were well stocked with every type of alcohol, and the bartenders were fantastic. The beach is calm and relaxing, with a beautiful pier that has benches at the end—perfect for sunset. Kayaks are available, and the area is large, safe, and enjoyable. Overall, the resort offers excellent value for what you receive. NEGATIVE Rooms: There aren’t enough outlets to charge multiple devices, so bring an extension with several ports if you travel with electronics. Beach: If you’re expecting the bright turquoise Caribbean waters, this isn’t the resort for you. I knew this beforehand from reviews, so it wasn’t a surprise. Even without the blue water, the beach is clean, peaceful, great for walking, and ideal for kayaking—so in the end, it didn’t matter to me.

Don't read the comments ... apparently other hotels are leaving negative comments for this hotel and many others with AI. I don't think you are going to get anywhere in the Caribbean of this quality for this price. I have to compliment the staff; the work is amazing, everyone except the less enthusiastic bartenders at the beach (with no enthusiasm). Cleanliness at this resort is super high when you factor in that there are so many kids and families attending every day. Excellent job; hoping to come again soon. Tip: install waterproof speakers on Palm trees with some soothing music. Isolate the pool music/noise to face the lobby instead of the beach area so people can relax instead of listening to the ongoing pumping of the show (not a major thing, but just a suggestion)

I am giving this hotel one star for two reasons. First, it doesn’t allow zero-star reviews. Second, the only positive part of our stay was the gentleman at the front desk, John, who was very helpful. We initially stayed in Room 1812, where we found a lizard in our room. We had to call the front desk twice before someone finally came to remove it. Eventually, two employees arrived, but they seemed completely unorganized and didn’t appear to know what they were doing. They tried to catch the lizard, but it escaped. They then told us that it had probably escaped through a pipe behind the bed. This was both untrue and disrespectful, as we had already confirmed with the front desk that there was no pipe in the room. To be clear, my main issue was not the lizard itself. These things can happen, although I have never experienced anything like this at any hotel I have stayed in before. My real concern was the way the employees handled the situation and how they treated us, making us feel as though we were foolish customers instead of taking our concerns seriously. The following day, we found two more lizards in the room. We contacted the front desk again and requested a room change. This time, John was incredibly helpful. He handled the situation professionally and arranged for us to move to another room without any issues. He was the only employee who provided the level of customer service I expected. The second reason for my one-star rating is the poor service in the restaurant. For a hotel that is part of a major hotel chain, the service was disappointing and well below expectations. Overall, this was a very disappointing experience. Between the poor handling of the room issue and the inadequate service at the restaurant, this will be my first and last stay at this hotel.