Hilton La Romana Adult Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

16513 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing 30th Anniversary Vacation

Storyteller254127 (Novi, Michigan) on Jul 04, 2022

My wife and I just returned from an 8-day stay at the Hilton La Romana, Adult-All-Inclusive Resort, celebrating our 30th anniversary and had an amazing vacation! We had a terrific time and would recommend this resort to both couples and families, but I will try and be fair/objective in this review. ROOM - I am a Hilton Honors Diamond Member, so we booked a Deluxe/Garden View room knowing that they would automatically upgrade us to a Premium Club Garden View room (for Diamond/Gold members). We paid for the room using points, so we decided to “splurge” on several of the resort upgrades. We opted to further upgrade our room to a Garden View Swim-Out (Building 1, room #1021). The private swim-out room was great to come back to and take a dip in after spending all day at the beach and pools. In hindsight, we probably didn’t spend enough time in our swim-out to justify the extra cost. However, as I said, this was a splurge for us and everyone should determine just how much time you will use it before deciding to upgrade. PREMIUM CLUB – As I said, we were automatically upgraded upon arrival. Premium Club was a very nice service with the following benefits: A special check-in lounge that had its’ own bar and daily food service (light hors d’oeuvres); top shelf liquor; private/exclusive pool and beach areas around the resort; optional Butler Service. All very nice benefits that added to our vacation. However, do you absolutely have to have Premium Club to enjoy the resort – No. I think you would be fine without the upgrade, but you’d just be missing some of the extra touches that make a vacation truly special. BUTLER SERVICE ($200/week) – Best upgrade decision that we made on the trip! As stated above, you must have Premium Club to get the Butler Service. After seeing many glowing reviews on Trip Advisor we specifically requested Victor Val as our butler. I’m sure the other butlers are good as well, but Victor did not disappoint and made our anniversary vacation memorable in so many ways! Victor handled just about everything for us and we literally didn’t have to think about anything all week. Every day he would put out our towels on lounge chairs in our favorite spot on the beach and leave us a cooler of drinks (champagne, beer, water, soda, etc.). He would check on us throughout the day and make sure we had drinks or anything we needed – even bringing us a fresh fruit plate and a special/surprise drink every afternoon. Victor would also make our dinner reservations each day. While lines for dinner were generally not a problem that we could see, there were a couple of nights where we saw people turned away at a restaurant due to being filled at that time. With our reservations each night, we went right in and ate when we wanted at all the restaurants. Victor was so warm and personable that it was worth every penny to get the Butler service. If you get the butler service, I highly recommend asking for Victor. PEOPLE – The staff and service really make this resort top notch. Just the little things, like everyone touches their heart (“from the heart”) when you pass by. Everyone works so hard to make your vacation special - especially Thalia, the wonderful hostess at a few of the restaurants and Shanty, with the Beach Zumba gang. There were so many great people, but unfortunately, I can’t remember everyone’s names. Bring plenty of small bills for tipping the staff. They all work so hard and unfortunately, we didn’t see enough guests tipping the staff. The staff really appreciated the tips. FOOD / DRINK – Overall, the food was good and plentiful, albeit not spectacular. That’s about what we were expecting at an all-inclusive. We ate at all of the restaurants on both the Adult and Family side during the week with the only exception being the Italian restaurant/Azzurri. Service was generally good, but you can still see they are trying to get back to full staff after this COVID period. Patience and understanding always helped when service was a little slower than expected - We just ordered another drink! We really enjoyed the meals at La Moustache (French), Chinola (Dominican), Sakura (Asian) and Ausangate (Peruvian) restaurants. Victor also arranged a sunset Romantic Dinner ($189 for 5-course Steak & Lobster dinner) for us one night which was really enjoyable. And the drinks were always plentiful and tasty at the numerous bars throughout the resort. Couldn’t have asked for anything more! THE RESORT – Was incredibly beautiful! The staff is always cleaning/manicuring the resort grounds. Absolutely felt safe at all times. There was always security around and the grounds were well lit at night. HOUSEKEEPING / ROOM / BATHROOM - Argentina, did an excellent job keeping our room so clean and tidy and fully stocked. She made sure we had enough bath linens and that the mini-fridge was full with beer, water, soda and juices. While the room was not huge, it was a decent size with a king size bed, nightstands and small table and chairs next to the bed. There was also ample space with dresser drawers. The closet had plenty of space to hang clothes and cubbies to tuck more clothes, shoes or small bags. Also, there was an iron/ironing board that came in handy too. Another nice feature was the room safe tucked into the closet. It was large enough to keep our valuables secure. The bathroom had a nice size vanity with a make up mirror that was lighted (my wife enjoyed using it). The biggest plus was the nice oversized shower with a rainfall showerhead, which made for long showers! THE BEACH – The adult side beach was not very deep/wide, but the water was warm and very clear. No sargassum!!! Family side beach was much wider and had plenty of room. THE ROMANTIC CORNER – Another splurge, we rented the Romantic Corner on the resort for a day ($250) and it was so worth it! For the full day, you have your own private pool/area overlooking the bay, two sets of lounge chairs w/umbrella for sun tanning, a Bali bed for resting and a gourmet lunch prepared by your own chef and staff. All with an incredible view of the Caribbean Sea. It was a memorable day for sure. THE SPA – My wife had a full body massage and facial at the Spa during our trip. She loved it. Mariaoma (sp?) was terrific. THE WATERPARK – As we were there without kids, I only spent an hour at the waterpark one afternoon. It was fun though (4 slides, lazy river and a tots area). Would definitely enjoy this if you had younger kids/teens. ACTIVIES AND EVENING ENTERTAINMENT – Always something to do if you wanted to be active. From non-motorized sports (I did the paddle board one day) and beach activities during the day, to the evening shows in both lobbies after dinner, the resort does a great job of providing lots of activity choices for your vacation. We had a wonderful/great week at the Hilton La Romana Resort and look forward to returning some day!

TripAdvisor users rated this property 5 out of 5

Best Resort in La Romana!

maily07 (Stuart, Florida) on Jul 04, 2022

This is our third time staying at this hotel! We will definitely stay again! The entire resort is well manicured, extremely neat and clean. The staff is AMAZING! Our favorite restaurant was Chinola! Victor Quiñones made us feel very special, we ate there almost every evening. The pool areas are amazing and gorgeous.We enjoyed just relaxing at one of the many pools, at the beach and in a swing with an iced coffee. I will definitely be back!

TripAdvisor users rated this property 5 out of 5

Paradise... A truly beautiful experience.

B1608VIlisaw (Merthyr Tydfil, United Kingdom) on Jul 04, 2022

Myself and partner stayed here for 11 nights in June 2022 on the adult side. From the second we stepped off the bus the staff were very tentative taking our bags and ensuring we relaxed from there on in, our bags were taken to our room while we were shown to the premium lounge were we had a drink of choice whilst everything was sorted out with check in etc. We met our butler Victor Val the following morning who was exceptional, and ensured us he was there for our every need, and he certainly was, nothing was too much trouble, he gave us a tour of the whole complex which was very helpful he explained everything, every morning Victor sent updates of what was going on at the hotel throughout the day, he booked all our restaurant reservations at which ever time we wanted, brought us a cooler bag to wherever we settled everyday, fresh fruit, luxury drinks in coconuts, pineapple or melon, also booked cabana beds etc. Victor was very friendly and helpful and would definitely come back and personally ask for his assistance The complex as a whole is very very clean and staff are always so polite and go out of their way to help or provide whatever you need. As far as staff are concerned I have never been to a more friendly place on any level, from managers to bar tenders to the cleaners to the gardeners, who all work tirelessly. I would like to give a special mention to Mildred and Alex at the premium pool bar, their service was second to none and make the most amazing cocktails, not only what is on the menu, absolutely anything! I am not normally a beach lover but the sea was fantastic on the adult side, so clean, no seaweed or strange things on the bed

TripAdvisor users rated this property 5 out of 5

So, so nice.

978kaylae (Knoxville, Tennessee) on Jul 04, 2022

My friend and I stayed for a week as a getaway vacation and were BLOWN AWAY from the very start. Immediately upon arriving, the staff took our bags and whisked us away to the Hilton Diamond members' only Concierge desk. We were given champagne while they checked us in, and that's a small nugget of how special this entire experience was. The property is beautiful, the rooms comfortable and cleaned daily, and nothing ever felt crowded or rushed. There is so much to do! We especially loved the aquatic Zumba classes, so much fun! And the Michael Jackson entertainment was especially impressive. There were so many restaurants to choose from, and it's a short walk to fresh espresso every morning. I love love love how Scuba Caribe is right on the resort property. It was a very short walk for the snorkeling tour, Scuba diving, and paddleboarding. Our tour guides were very friendly and helpful, Hola Berlin! The Fun Team go above and beyond to make sure everyone is having a good time and aware of all the extra activities. Everyone is always dancing! We love Shanthy and Pablo Picasso ??.

TripAdvisor users rated this property 5 out of 5

family vacation

albertolW7644PB on Jul 03, 2022

We are more than proud and grateful to come to this wonderful hotel, wow, it was an incredible experience, they have a very beautiful beach, the swimming pools, our children were delighted with the food.and the drinks too, but especially we were crazy about the Chinola Dominican restaurant, thanks to Victor Quiñones we were able to enjoy some delicious dishes,They had some delicious shrimp and salmon, they also had some good drinks which I and my wife enjoyed, thanks to Victor Quiñones who was the one who invited us, we enjoyed a delicious family dinner Thank you for your excellent service, we also enjoyed many of the activities of the entertainers. many thanks

View All