TripAdvisor Traveler Rating

One of the worst resorts I've been to, most likely the worst in the Dominican Republic. The beach has been eroded to the point of making the entrance in the water a life threatening experience. The service is atrocious and the food is bad. There are no palapas, every time it rains your things will get soaked if you're not nearby. The entertainment is pathetic. Also why are Viva guards harassing the guests from the nearby resorts and not allowing them to walk on the beach -at the edge of the water- in front 9f thus resorts ?

I want to start by pointing out that a lot of people are careless and do not realize that Viva Village, Viva Beach, and Viva Palace are three different resorts in one place. Most of the negative reviews are not about Palace, so keep that in mind. We stayed at Palace Beach and had an amazing time. The staff were mostly very nice; some seemed a little bored, but they were never disrespectful. Everything was super clean, from the rooms to the yards, and the staff were constantly keeping everything spotless. The food was mostly good. We did not try everything, but we ate three times a day and never had a bad experience. There are at least seven restaurants along the resort. I recommend going to The Terrace instead of Yuca, as The Terrace was much better. Make sure to download the app and make reservations early. Honestly, only the local-themed Poco restaurant stood out as really good; the others were just okay. We did not experience much of the entertainment. The kids club was never open, and the night shows never started on time, so we ended up skipping them. One thing to keep in mind is that music can be loud in some areas. Also, there are geese running around that are very loud early in the morning, which can be annoying if you want to sleep in. The beach and pools were amazing and very clean. Drinks and food were available all the time around the resort, and we never got thirsty or hungry. One very important warning: do not go outside the resort unless you absolutely have to. If you do, avoid buying trips or excursions from unofficial sellers. They will promise you official tours but you will end up on random and sometimes unsafe trips. Also, do not waste your time going to Saona or Catalina. If you are staying at Palace, you will not see anything new, and the diving trips were disappointing with very few fish. If you want to do an excursion, the buggy tour and the safari are a lot of fun and worth it. Also, if you are staying at Palace and you are Super VIP, remember you have access to the whole place and special VIP lines.

We are here now, and despite the room being nice , the WiFi is fine and the beach is stunning, we keep falling sick… I’m not well as I write this. We don’t drink the water and pick carefully our food, on many occasions turning down delicious looking food for something more bland and safe. Despite this I’ve had 2 bouts of a severe upset stomach- and so has my wife. We can’t quite work out what the issue is, Ice cubes? General hygiene? But it’s rough on the stomach. I’m pretty annoyed about it , after accepting it as bad luck in the 1st time around. I’ve seen similar reviews and the managers stock reply saying they will work to improve standards… well, here it comes again , April 2025. Seemingly nothing has improved . I recommend a google search for any news articles before booking any hotel.

Good visit. 2nd time visiting. Great weather good atmosphere. Specialty restaurants were good, managed to eat at 4 of them, booking through app was good. Buffet was fine, hotel was not full which made everything a little nicer. Transfer to/from airport was great as we were only ones in mini bus.

really beautiful place, a lot of activities, the service is immaculate and the staff is really well organised the food is really good too overall a really good experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!