TripAdvisor Traveler Rating

This hotel said it could provide vegan food and cater to our diet (nothing more than a lie) For breakfast and lunch they basically just used rice and salad as a tickbox that they provided vegan “food” unless you want to eat a vegan burger patty every breakfast lunch and dinner of your holiday DONT BOOK WITH IBEROSTAR! They didn’t provide any of the vegan food we requested (we emailed months in advance and they ASSURED us they can absolutely provide us with good food) No desserts, no interesting meals just sad food. To top it all off they basically just give you a useless letter to show the chefs and you will have to negotiate every meal with them, why doesn’t the hotel do the work for you and plan interesting and easy vegan recipes for each day of your holiday? (that’s what we pay for right?) if you want to eat , it requires chasing chefs around , 1hour of explaining what vegan diet is and another hour for the chefs to prepare of the food and then 5mins to eat the rice and salad they provide. they will probably reply to this review saying they are sad to hear it, but nothing will be done! just acting like they act on feedback lol.

It’s a fine resort, some waitresses go over and above to accommodate and the resort is very clean. These people who do the entertainment programs thought it was a good move turning the Scotland/ Morocco game off 10 minutes before the final whistle. What an insult to the people watching. It was a great holiday until they did this. At that point it was a statement against the Scottish. The beach is great when there is no sea weed and they do try hard to clear it but the smell off diesel fumes & noise will get to you. “ Be warned “ I’ll try somewhere different next time.

The biggest problem with our stay was the hotel’s failure to properly accommodate our vegan dietary requirements, despite being informed months before our arrival. We chose this hotel because we were assured our needs could be catered for, but throughout the holiday we were constantly chasing suitable food. I repeatedly tried to speak with a manager about the issue but struggled to get any meaningful assistance. It was only after I posted a review that I they took it seriously. At one point, a customer service representative even told us that because there were only two vegans in our party, the hotel could not justify providing more options. We were told that if there had been a much larger group of vegan guests, they would have been able to accommodate us properly. Considering we paid for an all-inclusive package, this was extremely disappointing. Instead of having food readily available, almost every meal involved finding a chef, explaining our requirements, discussing options, and then waiting for food to be prepared. On some occasions, we were told there were not enough vegan sausages available and that we would have to choose whether to have them that evening or save them for the next day. Being asked to choose between meals at an all-inclusive resort was unbelievable. Many requests were repeatedly pushed to “tomorrow.” Despite giving the hotel months of notice, it seemed to take most of our stay before anyone properly understood our requirements, and even then the options remained very limited. We were not asking for anything complicated. Complete and tasty meals with a protein source and vegan desserts would have been sufficient. Instead, we were often left relying on rice, beans, salads, and Beyond Meat. They have vegan pizza at one of the restaurants but when you ask to have some vegan cheese on your pizza or to get a handful of vegan cheese to add to your taco, apparently it just disappears and no one knows where to get it from, or again you have to wait! Some chefs were very helpful and somewhat understanding but there was no clear process in place and majority just had no interest( which to be honest they shouldn’t be having to cook private meals instead they should be cooking preplanned meals by managers higher up. We were regularly sent from chef to chef and restaurant to restaurant trying to find someone who could help. What should have been a quick meal often turned into an hour-long process. The frustrating part is that when food was eventually prepared, it was usually excellent. The chefs clearly have the ability to create great vegan meals. The issue is the lack of planning, organisation, and consistency. Every meal felt like a negotiation instead of something that should have been readily available. We don’t expect 100s of dessert options either but apparently vegans only eat fruit for dessert ?????(literally just make some vegan cakes and treats using google recipes) We are not picky eaters and are happy to eat a wide range of foods. We simply expected access to nutritious meals that met the dietary requirements the hotel had already agreed to accommodate. Instead, a significant part of our holiday was spent repeatedly asking for what had been promised before we arrived. This hotel needs to improve its approach for future vegan guests. If a hotel advertises that it can cater for different dietary needs, it should be able to deliver on that promise consistently. DONT use salad as a checkbox to say you canter to vegans. What says everything about how frustrating this experience has been is that I am writing this review while sitting in the sunshine of Punta Cana, with unlimited drinks and cocktails available, yet I still feel compelled to warn future guests. That alone should show how serious these issues have been.

Unfortunately, they misled us by saying they could provide suitable alternative food options. When we arrived, none of the vegan food we had requested was available. We spent hours of our holiday repeatedly asking for basic items such as tofu, vegan sausages, vegan yogurt, and vegan desserts. Only after asking chefs and managers multiple times did they provide the bare minimum of tofu and vegan sausages for breakfast. We paid over $1,000 and ended up eating only Beyond Burger no vegan cheese no sauce just dry patty and bun with salad. (to be honest it is daylight robbery) There were no vegan dessert options whatsoever. They offered 10+ ice cream flavours, yet not a single vegan ice cream or even a sorbet. but plenty options made from expl0ited and @bus3d animals ?? The main vegan meals consisted of very basic tomato pasta and salads- simple dishes that can easily be made at home which is disappointing for a “5-star” hotel. I wouldn’t be writing this review if they had been honest from the beginning and simply said, “We don’t offer a good variety of vegan food,” when I emailed them two months before our stay.

Unfortunately they lied and said they can provide alternative food options for us. When we arrived they didn’t have any of the vegan food we requested. We spent hours out of our holiday having to ask for simple tofu, vegan sausage, vegan yogurt and some vegan desserts. Only after asking 5 times to the chefs and managers do they settle for the minimum of tofu and vegan sausages for breakfast. Payed $1000 for beyond burger and some salad every day. No dessert options. Have 10+ ice cream flavours but no such thing as vegan ice cream not even sorbet?? Provide most basic tomato pasta and salads (things you can cook at home easily) for a “5 star” hotel. Wouldn’t be writing this review if they said “no we don’t offer a good variety of vegan food” from the beginning when i emailed 2 months ago.