TripAdvisor Traveler Rating

Spent 7 days here with family, returning after 16 years to this resort. Glad to see some changes, and also happy to see that some of the best things stayed exactly the same. Overall, a great experience. Beautiful grounds, great people, and we would return. Good things: * The bracelet with NFC chips that open the door is a great feature. No more worrying about losing keys or remembering to bring them. Once you get used to it, you kind of wish every hotel did this. * The app: great information overall (though some restaurants like Brave are missing menus). You can chat with reception, get notifications when your room is ready, and check activities and shows. The schedule can be a bit off or confusing at times, but overall it’s a very useful feature. * Wi-Fi: good coverage everywhere. No need for roaming or eSIM, which is always a win. * Food: great variety and good quality. It does get a bit repetitive after a few days, but still better than many resorts we’ve been to. Food is subjective, but for us it worked well. * À la carte restaurants: we visited two. Kabuki (the “Japanese” restaurant) is more about the show, which was fun. You get sushi appetizers, then a full meal cooked in front of you (fried rice + chicken, beef, shrimp, salmon), and dessert. The Brave steakhouse was pretty good, we loved the meat and the service. * Pool: just great. Plenty of food, snacks, drinks, and unlimited ice cream, which automatically makes it a top-tier pool. Fun activities by the Star Friends team and a solid splash zone for kids. * Beach: large, well maintained, cleaned every morning. Plenty of seating, even during March Break, which says a lot. Things to improve: * Room cleaning: our first room on the lower level was fine, but we found two very large cockroaches casually exploring the space. Not exactly the welcome committee we were hoping for. Reception handled it very well and moved us to an upper-level room in another building, which was much better. * Restaurant cleaning: on several occasions we were seated at tables that hadn’t been fully cleaned. Crumbs still on the table, napkins reused if they “looked clean,” and at least once I had to point out a dirty knife left from previous guests. The standard should really be a full reset: clean table, new cutlery, new napkins. I understand it gets busy, but this feels like a basic expectation. * Utility vehicles: the constant loud beeping when backing up can get a bit much, especially when you’re trying to relax or sleep. Totally understand the safety need, but maybe lower the volume or adjust routes to reduce how often it happens. Some closing notes: * I read a lot of reviews mentioning time-share pressure, but we didn’t experience any at all. Either we got lucky or they took the hint quickly. * We booked through Costco Travel for the first time. The private transfer to and from the airport was excellent. No waiting, no multiple resort stops, just straight there and back.

Iberostar Selections Punta Cana Star Prestige staff will exceed your expectations! The atmosphere of the lobby, grounds, and suites is what you would expect at the five star Iberostar resort. However, the genuine warmth and “helpfulness” of the staff has no equal. Our assigned ambassador, Gheremy, and his supervisor, Luis, offered incredible support during our stay especially when an accident requiring medical attention happened. We travel internationally a great deal and have never felt as “taken care of” at any other resort or hotel. Cannot recommend Iberostar Selections Star Prestige service enough! The kind of service they provide is rarely available anywhere else.

Well I'll start with the positives: there were plenty of options for food and they weren't terrible. I'd avoid the steak house-its really nothing special. You will have to ask for a lot more of your drink. I was next to one other vacationer and he asked me if I thought there was any even alcohol in our drinks. Tip or suffer. A negative: they try to swindle you into buying a time-share or sorry MEMBERSHIP. It takes up half a day showing you all the things you know you're not going to buy into. OH the topper? BLOOD ON OUR SHEETS. I cannot tell you how disgusted my husband and I were. It took them 3x to change our sheets because everything was stained. To add salt to injury, the next day our cleaning woman LEFT THE BATHROOM SUPPLIES IN OUR BATHROOM. IT WAS DISGUSTING. While trying to keep it positive, I can't. We weren't at the CORAL level which they made very clear. The treatment between coral aka spending more and non-coral was always apparent. Restaurants had sections roped off to differentiate between the have and have-nots. Literally I know I can be picky, but this was next level and I cannot not ignore it. Dirty, A waste of time. Truly a disappointment. Save yourself the time and inflate a palm tree next to your pool.

Do not go to the casino! We were passed two counterfeit 100 dollar bills and the resorts and casino are not trying to rectify the situation. I will never go to another Iberostar ever! They won’t respond at all!

Just returned from a week long family vacation (6 people, ages between 20 - 54). The resort was beautiful, the food delicious and the beach was just perfect. We ate at the buffet for breakfast and two dinners, did walk up (no lines!) for the Mediterranean and Mexican restaurants, and secured reservations for the Japanese hibachi (fun!) and the Italian restaurant (superb). Most days, some of us hit the gym (very nice!) while others found our spot at the beach. Lunch from the bar or the beachside buffet. We played volleyball and pickleball, tried various beverages, and thoroughly enjoyed wandering the sprawling and well maintained property. We booked through Costco travel and transfers were a breeze. The staff at the hotel were both friendly and efficient. No complaints from us. If I had to be nit-picky, one of our rooms had a slightly musty smell but it didn’t bother anyone enough to ask to change rooms. We bought an all day excursion to Catalina and Saona Islands (snorkeling and sunset cruise). Loved that too. Book it all and have a great time!