TripAdvisor Traveler Rating

Recently we visited Iberostar Bávaro and we weren’t too happy. We have been club members for 6 years and this time we had a bad experience. They’re selling many memberships but they aren’t expanding. They don’t have enough cabanas and a lot of them are broken. You have to be on the beach by 7 am or earlier to occupy a cabana. The assigned area for members is not big enough at the restaurant buffet for breakfast and there are only 2 servers. The bar at the beach had only one bartender which created significant wait time for service. However, I can say the staff was very friendly and hardworking in particular the beach concierge, Jose Arias, housekeeper Yafreisy, and waiters

Excellent location on Bavaro beach with clean family sized rooms. Clean family friendly resort with good food and entertainment. Excellent value for the money. Big shout out to the Star Prestige Staff, especially Melissa and Manny for exceptional service! We will return.

I had a deeply disappointing experience with Iberostar. I encountered an issue with my hotel booking and requested their support, but despite multiple attempts to contact the hotel, I received no response to any of my emails. The lack of customer service, accountability, and even basic communication was shocking. Based on this experience, I cannot recommend Iberostar to anyone. There are many hotel brands that truly prioritize their guests, unfortunately, Iberostar is not one of them.

Just came back yesterday and not sure why there is bad reviews on this hotel but keep in mind this is an old hotel. From all the resorts we had been, this one is in my top 3 ! It is so family friendly, for kids of all ages. My kids are 2 and 7 months and we were able to access everywhere with the strollers, even the beach. BEACH AND POOL: Beach is so nice, there is a section that has handicap access next to the beach bar so going with the stroller was amazing. They even have chairs with umbrella reserved for strollers and wheelchairs. The kids pool is fun with lots of slides and water games. Even my 7 months was able to crawl in the water and enjoy it. There is also an adult pool that is very nice and quiet but kids can swim there too. Also there is the big pool where they make most entertainment. ROOMS: The bathroom door does not close fully and does not have a lock. I had to block the door with something so my daughter doesn’t go in while husband showering. The pillows are too high and not so comfortable. We were ground floor with a terrasse with beach view so walking to the beach took 30 seconds. Room 1291 for reference. It was an upgraded room. Bathroom is good and shower is big. In 1 week I found 2 big cockroaches in the bathroom which gave me a heart attack but I guess normal. Blocked the shower drain with a towel since they come out of there specifically when it rains at night. FOOD: Buffet food is good, some days better than others depending on the theme of the night. Steakhouse was sold out the day we arrived but you can have steak at the buffet which is delicious. Always fresh fruits available. Was scared to try the burgers at the snack bar because of some of the reviews about being raw but you just have to tell them to cook more. They are so tasty wish I tried from the start. There is a coffee shop reminds me of Starbucks with a display of sandwiches and desserts. There is also an ice cream shop next to the pool. STAFF AND HOTEL: The staff is so friendly !! They have golf carts that you can order to go around the hotel grounds. They have an app where you do all the bookings, room service and even request stuff. For example, we requested from the kids section a potty for the toilet, step tool, baby bathtub, dental kit, etc.. You can also chat with the service desk and ask whatever you want. Check out was at 12 but we paid 20$ an hour and extended until 2pm to enjoy until last minute. They don’t offer plastic water bottles but you do have empty glass bottles in the room that you can fill from several filtered water station all around the hotel. Water was so good.

Margarita was phenomenal and provided exceptional service throughout our stay. She and JoAlissa (not sure how to spell it) even decorated our room for a birthday!