TripAdvisor Traveler Rating

It’s my last day here and overall we have had an amazing time. The accommodation is excellent, very spacious and no issues at all with the air conditioning. Mostly customer service is good but some members of staff can be a little rude. A big shout out to Nathalia at the quiet pool bar, she’s so friendly and happy and we love her singing! Another shoutout to Nyelli (might have spelt her name wrong! )from buffet restaurant she’s looked after us so well. Some feedback - we have found it really hard to get into the restaurants, last night we went to the Greek and we were turned away but there seemed to be lots of empty tables. 5 days ago we tried to book the Italian for this evening as it’s our last night and my husband’s birthday tomorrow but we had no joy. This has been disappointing. They need more bar staff of an evening at the main bar. We loved the coffee shop. Mexican restaurant was a disappointment for food and service. The app is pointless, you can’t book anything on it. It would be great if this was more useful. We have had amazing holiday and would return.

We stayed at the resort for 5 days in June 2026 and really enjoyed our stay. It’s a beautiful all-inclusive resort. The grounds and landscaping are well kept and lush. Lots of beautiful birds and turtles in the ponds. Suites are good sized and the buffet has a nice variety of food. The people at this resort are great! So friendly and willing to assist. We would definitely stay here again.

***They freely serve alcohol to minors!*** of course a 16 year-old loves it, but this caused us some problems. The whole reason we picked this resort was because it calls itself a family resort and we assumed they would control alcohol. The bartenders would even wink and turn the wristband over. As far as the resort itself, I would rate it three stars overall it’s about average, but there are better resorts in the DR.

We had joined rooms the look was nice inside but had major bug problems first 5 minutes kids found cockroach size of pinky finger,2nd day found smaller ones in our bathroom 3rd day another pinky size roach.also my wife and kids had bug bites every morning possibly from fleas everyday there were new bite marks,we told hotel 3 times about bugs nothing was really any different and wouldn't move us.the drinks were horrible gave us cafeteria plastic cups at the pool just small 5in small cups generic as hell.pool was as lame as can be.but another huge issue was the concierge who was supposed to help us with reservations for restaurant only tried to sell us a timeshare membership instead of helping us.i would not recommend this hole in the wall to anyone,by the way now,travel agent seemed to disappear and is probably sending people there

Every single meal involved chasing chefs, explaining our diet, and waiting for food to be prepared. There was barely a variety, no vegan desserts, and no effort to proactively cater for vegan guests.They just expect you to sort it out yourself. This hotel promised it could cater for a vegan diet, but the reality was disappointing. Despite confirming our requirements in advance, the vegan options were mostly limited to salad, rice and vegan burger patties. If you want good vegan food on holiday book somewhere else.