TripAdvisor Traveler Rating

All I can say is Wow! We came in July to celebrate by parent’s 50th Anniversary. We booked 3 bedrooms. There was 8 of us. My husband is an IHG Diamond. The hotel emailed him prior to us getting there and they told us they upgraded our room. Then he reached out to them because we wanted to see how much it would cost to upgrade us to the next level, they gave us a price and we said we’ll think about it. Then they came back to us and offered us for two people free and the rest for a certain amount we were able to get them down to a certain price which I’m so glad we did. I was nervous about reservations since some people did write how hard it is to get we had no problems, our concierge guy, which I forgot his name set up all our reservations for us. We also booked ahead of time three cabanas for the time that we were there. We just didn’t book for two days when we knew we had tours. The guys by the cabana actually helped us out a lot, when our concierge guy couldn’t help us my mother needed more hangers for the room and he was able to get it for us. We did have a problem with one of our rooms getting cleaned many times they did not clean my parents room which was upstairs from us, but once my husband went to the lounge it was taken care of. Also concierge told us about certain bottles that we can get but when we asked, they said they didn’t have it. Another issue was our refrigerator was not stocked daily. They did send me a nice bottle of rum for my birthday. The drinks were good again since we had higher status my sons were able to get better liquor, which they were happy.. we did not hang out at the beach at all. We stayed by the pool entertainment was wonderful.. The pool bartender was a little bit slower. As for the food, French was delicious, the steakhouse was amazing. We loved the Japanese restaurant. The Mexican and the Italian restaurant we waited around a lot for drinks and for food. They were not a happy staff.. Loved the buffets we went to lunch at the one near the Pool loved that they had lobster tails and we went to the buffet for breakfast every day. We had a great gentleman that had our table waiting for us each morning and had my mimosas waiting we didn’t wanna sit in the morning in the area for the higher level because of him at dinner at night when we ate their twice we did sit in the other location. There are also some hostesses that was so friendly and so welcoming sorry I forgot the names since I was not able to write this right away. We did have a photo shoot. Pictures were absolutely beautiful. We also booked five massages. None of my children complained. They got exactly what they wanted. The resort is very clean they were always cleaning and doing work. The resort is beautiful. They do have an area so you can grab water but they give you a glass bottle. I knew about this from the last Iberostar that we went too. So I made sure we brought water bottles with us. This is our second Iberostar. We cannot wait to go to the next one.

An enjoyable vacation with a few issues. The good: overall, the food and restaurants were good. We enjoyed the Greek and the steakhouse. The burger restaurant wasn’t so good, though having access to the restaurants in the adjacent hotels added nice variety. The not so good: a few of us were unwell during the stay, which could have been down to getting used to the food and water. I’d say the burrito from the Mexican restaurant seemed like it had been sitting under the heater for a long time, and I suspect it played a part. The rooms were clean, except for some suspicious rice-like grains we found in the bed, even though none of us had eaten rice. The air conditioning was poor. It was cooler than outside, but certainly not cool enough for a settled night’s sleep. The water supply to the toilets could run dry in the morning. I guess it was a refilling tank that couldn’t keep up with morning demand. The water stations for filtered water were a good eco approach. I’d strongly recommend taking insulated flasks for each family member so you don’t have to keep going to the bar. The main pool was nice, the bars and cocktails were good, and the staff were friendly and welcoming. Our main annoyance was the airport transfer from W2M, which the hotel recommended. The transfer from the airport to the hotel was in a dilapidated bus with no working seat belts and no air conditioning. Hardly the executive transfer we paid for, and a poor start to the holiday when you’re worrying about the safety of the children. The beach was lovely but suffered from seaweed this season. I guess we were just unlucky this trip. Overall would recommend for a family or inclusive

The nature like grounds were beautiful. The entertainment was great; however the food could have been better. Buffet food was either left out too long, was unavailable or there weren’t any food options I could relate to. I love Iberostar resorts but not sure I would return to this one.

Nice place to go, beautiful beach of white sand, nice pools designed with originality and good food! I like the food designed and cared for by the Chefs.

My experience at Iberostar Selection Bávaro Suites turned what should have been an enjoyable vacation into an experience I am still dealing with today. I became extremely ill during my stay. The illness was severe enough that it affected not only the remainder of my vacation, but also my ability to travel home comfortably and safely. By the time I was at the airport trying to return home, I was still extremely sick and dealing with significant gastrointestinal symptoms. Having to navigate an international airport while feeling that ill was miserable. The symptoms continued on the flight home, making an already difficult situation even worse. Instead of returning home rested after a vacation, I returned home sick. Unfortunately, it did not end when the trip ended. I have continued to experience digestive issues since returning home. What happened during this vacation has therefore had an impact well beyond the days I actually spent at the resort. I did report my illness to Iberostar, so the resort was made aware of what I experienced. I was extremely disappointed with the follow-up afterward, especially considering the seriousness of what happened and the fact that the effects have continued. Guests should feel that serious health concerns will be taken seriously, properly documented, investigated, and followed up on. I am sharing my experience because other travelers deserve to know what I went through. Being extremely ill at the resort, struggling through the airport, being sick during the flight home, and continuing to experience digestive problems afterward is not how I expected this vacation to end. I sincerely hope no other guest has to go through the experience I did.