TripAdvisor Traveler Rating

We travel every year and have stayed at many resorts, but this one truly stands out. Everything here is perfect. The animation team is simply the best of the best. They bring so much energy, fun, and positivity to every day, making the whole experience unforgettable. A very special thank you to BARBIE and SHAGGY from the animation team. They are absolutely amazing, so kind, genuine, and full of heart. They made our stay extra special and always made us smile. I truly hope Barbie can come visit us in Canada one day! We also want to thank the best bartender LASIER and YUAN. Their drinks were fantastic, but even more than that, their service and warmth made every visit to the bar a pleasure. These four people deliver true 5-star service, but what makes them exceptional is how genuinely wonderful they are as people. They clearly care about the guests and make everyone feel welcome. Thank you for such a memorable stay, we will definitely be back!

We had Rosaura as our Butler. She was incredible attending to us daily with anything we needed or questions we had.She was always very pleasant. My wife was ill one day and Rosaura came to our room to see if there was anything she could do to help my wife feel better. That is going beyond her duties. She's so caring and great at her job. While on the resort we celebrated our 47 wedding anniversary. Rosaura decorated our room and did many special things for us. It was so memorable. A big thank you to her for those wonderful memories. She definitely knows how to represent your company Ocean Blue and Sands positively. She's an asset. We stayed 10 days and definitely want to return requesting Rosaura to assist us. All staff were amazing. My wife had a massage and she loved it. I believe her name was Rosa but not sure. Food was great. I also have to mention the entertainment team. They were great, always so fun. There is great staff in every area. Congratulations on such an amazing experience you provide to your guests. My only issue was there is no shade on the beach so that restricted us to the pool area only. We love the beach ??

Great place right on the ocean. Wonderful staff, everyone is pleasant and welcoming ??

Worst family experience ever. Stayed in Building 4 - Room 4217. Will never book with this hotel of chain ever again. Rooms are extremely dirty with mold, old furniture falling apart, Air Conditioning that does not work. TV and Phone in room not working. They finally changed my room to 4311 and the Air Conditioning did not work, spent 4 days without AC Filed many complaints with Guest Services, slow to fix issues. Some hotel employees are very rude. Buffet choices are not the greatest, have been to better resorts for cheaper than what we paid. For almost every meal we had, the tables were not cleaned and you need to take it upon your self to move dirty dishes to another table and find a wet cloth to wipe down your table. They dont wipe things down, tables are sticky and dirty. The picture you see in the hotel publicity are nowhere close to what the reality is. Many broken chairs by the pool, many broken chairs at the beach section. Staff are always on their phones and almost get upset when you ask them for things. I had many issues with my room and they changed my room for a second one which didn't have any AC, they tried to have me sign a waiver by offering me a free dinner for 4 at the resort in one of the already FREE RESTAURANTS.

Absolutely amazing Best vacation I’ve had thus far