TripAdvisor Traveler Rating

A fab hotel with many good restaurants. we were in block 8 which overlooked the pool. The pools were really nice and the swim up bar was good.

Ocean blue and sand resort was an amazing experience Guillermo the manager at the front desk gave us a warm welcome and got everything sorted for us. Making the transition to the resort as easy as possible. As we were enjoying our stay Martire the cleaner at our unit was extremely helpful and kind. He ensured our room was stocked with cold water and beer every night. Overall a wonderful experience. especially as a first-time traveller to the country.

Let me start with the positives—because there are some. The rooms are spacious, modern, and nicely updated with all the amenities you’d expect. The lobby and bar are beautiful, the beach is genuinely great (clean, swimmable, no seaweed), and the pool is large and well-maintained with a quieter side if you want to avoid the chaos. There are also plenty of restaurant options, and they’re attentive about food allergies. That said, the food itself is mediocre at best, the minibar is underwhelming, and you’ll constantly have to ask for basics like water. Now for the reality: the service and overall experience were bad enough that we will never come back. From the moment we checked in, it was clear something was off. We were told to meet a staff member the next morning for a “welcome gift.” When we didn’t show up, she literally tracked us down—calling our room, waiting outside our building, and pushing us to meet with her. We were told it would take 15 minutes before breakfast. It did not. It was a sales presentation. This is apparently what happens when you book through a third-party site instead of directly through the hotel. After we declined to participate, the staff’s attitude completely changed. We were treated with open hostility and even told we had a “black mark.” Imagine paying to stay at a resort and then being treated like you don’t belong because of how you booked. It’s insulting and honestly ridiculous—we’re fully capable of booking direct, but we chose the cheaper option. That shouldn’t come with punishment. And it didn’t stop there. The hotel advertises free airport transportation for stays over four nights—we qualified. But when we tried to book it, we were denied and told to get a cab because we booked through a third party. That’s not a policy—it’s a bait-and-switch. Beyond that, the experience just kept falling apart. Staff were either rude or completely inattentive. Getting something as basic as water in the room felt impossible. The pool is overly loud, the gym is small and not clean, and unless you’re out at sunrise, good luck finding a beach chair. On top of that, you’re constantly being approached by people trying to sell you something on the beach and at the pool. The most frustrating part is that this place could actually be great—but the way they treat guests completely ruins it. The aggressive sales tactics, the clear bias against third-party bookings, and the overall attitude of the staff make it feel like you’re being punished for staying there. It’s honestly unacceptable. If this is how they choose to run things, save your money and go somewhere else.

We had a great time! We recommend upgrading to privilege for the private beach, cabanas and top shelf liquor. The staff are super helpful, especially Julio, Carlos M, and Wilmer. It’s a popular resort and the beach and pools are clean and nice. The restaurants are not great, but the buffet provides plenty of options.

Exceptional customer service. Both Daniel De La Rosa and Rayner Guerrero go above and beyond to provide whatever your poolside needs are. The Privilege part of the resort is the place to stay.