TripAdvisor Traveler Rating

Stayed Jan.7th-Feb.3rd 2023 To start off with, whatever else you've read about this resort, pay no attention...I fully believe a vacation is what you make of it. We had great weather, and the times it did rain, it only lasted about 5 to 10 minutes! Sun was hot..hot..hot! Pools were cool at first but only took a few minutes to adjust to. Beach is beautiful...small, but great for walking. The entertainment crew is second to none....Pokemon, Mini Cooper, Chocolate, and everyone else - you sure do know how to make your guests feel special! For the most part, food was very good - always a great selection, and really liked that each night had a different theme. Hats off to our breakfast server Jose Javier (aka JJ), our dinner server Luis, and to Jhonghelin, our wonderful server at Blue Moon. The drinks- I don't understand what the issue has been with watered-down drinks. We NEVER had any issue with ours, and in fact, ours were some times a little too potent, but hey, no complaints! The party pool bar servers...Melfi, Miguel, et al - you guys rocked it every day, so hats of to you! The server at the lobby bar (didn't get his name) - he is so welcoming and absolutely loved that he sang and serenaded everyone getting a drink! Room - ours was beautiful, ac worked awesome the whole time. Houskeeping staff - very cheerful...Elisabeth was so nice! The only drawback was the bed was too firm. I didn't find out until after that I could've asked for a pillow top, but will know for next time. Overall, the whole resort is beautiful...wonderful layout; loved how all of the a la cartes are in one section and that you don't have to go looking for them! And not sure where all the "misquitoes" were - we had not one single one! One final thought - Privilege is not worth the extra cost - we hot along just fine with out the extra 'perks' (besides not being able to reserve the Japanese restaurant). So, if you're thinking about doing the upgrade, I'd think twice.

Worst vacation ever, don't go here! Cold lousy food, no available sun beds if you dont book one 6 in the morning. No access to the sunbeds in front of the beach if your not a Privilege member. Personal is like zobies.

Well. That was an 'experience'. List of our 'paradise' below - No water in shower for 8/10 nights. Told reception every day it didn't work. Went to reception 4 times. Finally got told water pump was broken and even moving our room would mean we still wouldn't have water. 5* experience. Got offered a table in a restaurant that was part of our booking as compensation (!) Oh, and 2 days even the bathroom tap didn't work. 5* facilities. - Food is generally horrendous. Buffet food is cold. The 'a-la-carte' options are only bookable for 'Privildge' members (more on that later) so you get to stand and queue from 5:30 to have a chance of eating there. Then when you get inside, you get served some cold, dry, tasteless mess. Special mention to both the Steakhouse and Italian for just how awful the food was. Took to ordering 2 mains in the hope one would be edible. They weren't. Blue Moon was nice though. Also, you are expected to eat every single course with the same knife and fork. 5* luxury right there, eh? I also ended up with food poisoning for 4 days. Couldn't even hold down water. Got talking to a few people while we were there, it was a common theme (see all food is cold above?!) - Sunbeds - all gone by 7:30AM. My gf had a 6:30am alarm every day (5*, relaxation) after we got stung on Day 1 (signs everywhere saying 'do not reserve' btw) -'Privilege' - Yup, so you spend £5k on a luxury holiday and when you arrive you are made to feel like a pauper because you don't want to throw another £2k on top to get named spirits (wanted $2 for a Malibu?!) be allowed to ride the bus around the place, get a room with water, be able to book into the (hideous) restaurants, eat in the place by the Beach (although the beach is about 4 foot front the back and covered in seaweed). Oh and they wanted $60 for a bottle of Yellow Tail, which is £6.99 in the supermarket. I went, so you don't have to.....so yeah, i'd give it a swerve.

First off, Osvaldo is the best butler anyone can get. Very attentive, always willing to help and stays on top of everything. He goes above and beyond to make your stay perfect! We did enjoy our spa massage gave it a 4/5. We Have stayed at many H10 resorts in Cancun multiple times and it’s definitely a different experience at this H10 than Mexico. We started off with two double beds for our King request (contacted timeshare), the room was nice and clean. The maid service exceptional but only received service once a day opposed to nightly turn down in Cancun. They really need to have “privilege lines” at restaurants to distinguish between reservations and non-reservations, because people get upset when you say you have a reservation and you’re seated before them when they’ve been waiting. Being Premier owner (privilege) it was impossible to get a Bali bed on the beach the whole 10 days we were there. We would show up around 7am and they were already taken by people getting up before 6am…. Beach was very nice, very little seaweed and very Sandy. Manual at the pool bar is one of the funniest guys around and very entertaining. Pool closest to beach is more of a “party” atmosphere. No bar service at chairs, you will need to go to the bar to get your drinks. Chairs at pool with umbrellas are reserved with towels, floats and books by 730am. Get out there early. Enjoyed the bingo every night except 1 night when the leader couldn’t get the machine to work. Stores are overpriced, definitely bring plenty of sunscreen! Very disappointed we couldn’t get Sake in the Sensai, as we were told it’s across the resort and they can’t get it? (Not sure why it’s across the resort when it’s only served in the Japanese restaurant, guess they didn’t want our money!) Blue Moon and Steakhouse were our absolute favorite restaurants and the buffet actually wasn’t bad at all. Loly is a great hostess at Privileged Villa Marina breakfast, the staff there Julio, Elvin, Joan are all amazing and Super friendly, they’re there to please. Get to know Pinky (flamingo) at the ice cream shop, he will let you know when he’s hungry and you haven’t fed him! Overall, wonderful vacation, some small issues here and there but Osvaldo took great care of us, which made up for any imperfections.

Loved this resort for so many years and brought groups here. I am here now with a group of 53 and will never be returning. Privilege is the main thing I am disappointed in Eloy and Osvaldo have been wonderful to try and take care of us but it is not worth the upgrade anymore. The liquor is cheap but being put in top shelf bottles. We do know how to tell the difference. Our fridge is barely stocked even though I put money in it. Being disabled it has been a challenge to get a cart that was always available before. Food is cold no matter where you go . Most of the workers are wonderful and try their best but I don't think they are being treated right by management. I feel so bad because I always loved this resort and the workers. Still love the workers Loly,Elvin, Joan, Hector at Privilege. Milton the sweeper one of the best in all the years we have been coming.