TripAdvisor Traveler Rating

The resort was lovely and the staff went above and beyond. Food was ok but was cold on occasions. After spending a day in hospital with overwhelming insect bites, hurd nothing from management . Only after being in hospital did they start to fumigateing public areas. The manager was very insulting by asking if we realised its a tropical island. Tui representative was no help at all. we will not be returning to this resort.

Best vacation ever!!!!! The ocean is beautiful, the food is delicious, and the staff is so so sweet and friendly!!! My Mom and I stayed in a Privilege suite and can definitely recommend the upgrade — building 6 right next to the beach, oceanfront breakfast & lunch, and dinner reservations handled by our amazing butler Thomas, thanks so much! The beach is incredible, they had fun events every night (like circus performances and fire shows!) plus watersports available like kayaking! And there’s a bowling alley and even archery lessons provided! The staff works tirelessly all day to ensure a positive guest experience; please remember to bring cash for tipping! You’ll be happy to have a way to say thanks for the wonderful services you receive, from dining to drinks to housekeeping to butler service! Special shoutout to the Privilege beach staff for taking such good care of us!!!!! Gabriel, Wilmer José, and Carlos Moreta are all so sweet, thoughtful, and considerate!!!! They made sure we had everything we needed and always went the extra mile to make sure we were comfortable. ?????????????? And the Privilege breakfast staff was so wonderful as well! Elvin is such an amazing waiter, and Wilmina is such a great host! Every aspect of our trip was unforgettable; I can’t recommend this place enough to those looking for a relaxing getaway to a tropical paradise!

Resort was clean offered numerous restaurants and bars staff was very friendly

Family of 2 went in sep 2026. Overall experience is okay. However, throughout the stay, breakfast and lunch staff at buffet was not proactively as the dinner buffet staff. Often times, during morning and lunch hours, staff are standing here there talking or walking around doesn’t what they are doing. In addition, there was one time that staff asked me how many ppl, and I said 2. Instead of directing me to the seats or say something, staff walks away with no response. Majority of the staff in this resort does not speak English, which makes communication difficult for non-Spanish guest and staff. Finally, what made the experience even worse was the unprofessionalism of a staff member shown to the guest. Our family was stopped by one of the staff members as we were walking around the resort. We started the conversation normally with the staff. However, as the conversation continues, staff member asked the lady in the group whether she’s single or not, and if there’s a husband back home. I understand they want to sell packages and promotion or whatever, but asking the question itself is inappropriate, especially you’re asking a personal/privacy question that has nothing to do with your business. That being said, I would not recommend this resort

Wanted to share about the the new updated workout area at Ocean Blue and Sand Punta Cana. They have added new machine to include a Squat rack, newer treadmills, Stair master equivalent, a good amount of free weights., Yoga balls and a new area for Dance or other exercise. Kelvin who works in this area is there daily from 7am til 5pm. He was so helpful and I was able to workout with him for a few days of my stay. I approached him and said if you are free can you help me stretch my arm as part of my PT program at home. We danced, cardio and core and also showed me ways to gain some strength and muscle back in my arms with lower weight. Please don't hesitate to ask for help when there. Kelvin is very helpful. He hopes to be able to add some classes like zumba in the near future. Oh and the gym is very clean! Gracias Kelvin por ayudar me. Beatriz P.