TripAdvisor Traveler Rating

So happy to have had the amazing experience we had. The resort is beautiful, the food is great, but the service from the staff is really what made this resort amazing. Our concierge/assistant Rafael was more helpful than we could have imagined. He went above, and beyond to make sure we felt like welcomed, and taken care of. The bar, and waitstaff in the beachside cabana area were attentive, and so personable. Can’t wait to go back for our third time there soon

I highly recommend the gym in this resort! Splended equipment, pleasant work out temperatures, nice ambience - and Kelvin is so nice and helpful. I loved it ????

My husband and I had an amazing stay! Everyone was so friendly, the food was delicious, and the service was excellent throughout the resort. But the highlight of our trip was definitely Lieser at the sports bar! He always greeted us with the biggest smile, remembered us every time we came by, and made every visit so much fun. His kindness and positive energy truly made our vacation even more special!

We had an absolutely phenomenal stay, but the highlight of our trip was the incredible service from Lieser at the sports bar. He went above and beyond every single time we visited he was always welcoming, attentive, and genuinely happy to make sure we had a great experience. We’ve stayed at many all-inclusive resorts over the years, and we can honestly say he provided the best service we’ve ever received anywhere. Employees like Lieser are the reason guests come back. He deserves to be recognized for the outstanding job he does. Thank you for making our vacation even more memorable!

We spent 11 nights at OBS with Privilege in 2 rooms in building 10. Rooms were fine, ac wasn't too cold but ok for us . Fridges were not restocked for most of the time we were there , even when we asked. We had a butler as part of the package , who is supposed to deal with any issues we had , book dinner reservations etc. We saw him maybe 3 times during our stay and he was useless with any problems that we had. I ended up booking all our dinner reservations as he didn't do any. The Privilege area by pool was great, clean , always loungers available and great service. You could also order lunch to your lounger. There are cabanas by beach , again great service and an amazing Tiki Bar , where the drinks are made from scratch. Drinks everywhere else apart from the piano lounge and sports bar weren't great. Very inconsistent and made with sickly sweet syrups. Food in the buffet was good and always a great variety, especially salads, but meat was always overcooked and dry. We ate in all the restaurants. Route 66 was terrible , Mexican, Italian and Steak house were good. Mike's was great , for snacks and drinks. The entertainment team were great and worked very hard. We did some fun activities including painting , paella making and various games. LeBron in particular was lovely and very friendly. The evening shows weren't great , but there usually wasn't anything else on if you didn't want to watch them. There was bingo every day at 7.30pm which was fun. The sea had sargussum while we were there , but we were aware that was going to be a possibility, so didnt really bother us as the pools were great. We have stayed at many H10 hotels in Mexico , Caribbean and Europe and have to say this was one of the worst Privilege ones we have stayed at. Staff were unfriendly , apart from a few. We didnt have any of the perks that come with paying extra for Privilege. Our Butler went AWOL. The lounge closed very early so couldn't go for pre dinner drinks there. The Privilege breakfast at La Marina was terrible. Staff were rude . Food was always cold as apart from eggs , everything is pre made and left on counter till someone orders it . No teabags for whole 11 days we were there , so had to keep taking from buffet to take with me. Also it is a very limited menu. Overall, the pool/beach area was great , lovely sandy beach and loungers available all day. Food was average, drinks weren't great and customer service needs improving. We wouldn't return to OBS.