Ocean Blue & Sand reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

19473 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

If they stop ignoring customer issues could be a great place to stay

Irina B (Toronto, Canada) on Feb 23, 2024

During the 1st day of our stay I would have given 5 stars but it all went down to 3 due to the way they solve the problems - simply ignoring them. Pros: excellent location, beach you can walk miles and miles, warm ocean, nice grounds, excellent animation team and night entertainment programs, good food, very good coffee in Mike's shop. Cons: you are out of luck is something is broken. We had our hair dryer to broke on the 2nd day of our stay. Every day we went to the guest service to ask for replacement with a promise it will be done today. It never happened. As a members of H10 club we were supposed to get a welcome gift. It never happened too. Out friend's ceiling plaster collapsed and they were moved to a lower category room with no reimbursement. Their toilet kept running and smelt like sewers - it has never been fixed as well despite of multiple complaints. I suggest to bring a mosquito repellent since bugs are nasty there. We also noticed the food in the buffet was better or definitely more variety than in those specialty restaurants (we tried Steak house and French one) and actually ~80% of what you get in the restaurants is available in the buffet.

TripAdvisor users rated this property 5 out of 5

ocean blue

D7214RWjillianm on Feb 22, 2024

Amazing resort and the entertainment staff are the best! Always something fun going on all day long! Pokémon, Jerry and Ranger were great, so crazy, SO FUN!!! Pokémon always had the best costumes. Highly recommend coming to Ocean Blue and Sand for all families and friends of all ages!in the bar sexy black francisco santiago in pool bar joan melfi and biembenido

TripAdvisor users rated this property 5 out of 5

8th Visit and #9 coming up!!!

Stephan S (Ottawa, Canada) on Feb 22, 2024

We stayed at OBS from Feb 5 - 19 and once again, we were not disappointed. We simply love OBS!!!! The staff are amazing. The food selection is fantastic. The drinks are cold. The entertainment is fun. Yes, the resort is older but they work so hard to keep it updated and beautiful. The beach is still wonderful even though mother nature has not been kind and caused some erosion. The best part of each day was having breakfast at Villa Marina overlooking the ocean!!! All restaurants were wonderful and service was always with a smile. We'd like to thank the following staff members for welcoming us each and everyday with a smile and tremendous service: Hector in the privilege section of Villa Marina. Jesus Reyes, Sheila, Fransisco Andres and Jose in the Mexican restaurant all of which went far and above to make sure we enjoyed each meal we had. In El Bodegon Elvin (Villa Marina as well), Martin and Stephanie. At Villa Marina Elvin, Lolly, Wendy, and HUGE thanks to Chef Soto who took extra special care of us for our anniversary... In the main buffet Rosalba and Freddy were amazing!!! And last but not least Jhongelin in the Italian and Villa Marina restaurants who's smile was infectious!!! Now, the Entertainment team, lead by Polleen are great. They work tirelessly to make sure we have fun everyday. Mini Cooper is the best. Very kind, great at supervising the staff. Pokemon, Chippy Hammer, Jerry all of the entertainment staff are just great to be around. Bartenders Sexy Black, Yohan, Bienvenido, Melfi and Javier, just to name a few always made sure our drinks were ready for us. The piano lounge was nice and relaxing featuring a piano player and saxophonist on alternating nights. Superbowl was fun, outside watching on a giant screen. Lunchtime BBQs with Sam and Frandy providing live entertainment by the activity pool was always fun. Our room was always neat and clean thanks to Maria. This resort is the perfect size. You can walk everywhere or take a shuttle. If you want to bowl, go to the bowling alley!!! If you want to dance the night away, go to the disco. If you want to watch hockey, soccer or UFC, go to the sportsbar. There is something for everyone at this resort. Big thank you to Victor, Daniel and Andos in the privilege division, for also making sure we had the best time possible. See you in October for Halloween.

TripAdvisor users rated this property 5 out of 5

Total Relaxation

Robert R (Oshawa, Canada) on Feb 21, 2024

Very clean resort. Never had problem with getting lounges on beach or by pool. All staff were friendly and helpful. Room was great with pool view and partial ocean view. Ocean and beach kept clean Buffet was great and restaurants were also good. Only complaint was they would close a restaurant without notice

TripAdvisor users rated this property 4 out of 5

BRING PLENTY OF EVERYTHING

Lee S (Kent, United Kingdom) on Feb 21, 2024

Resterants 5 stars Pools 5 stars People 4 stars Entertainment 5 stars Wi-Fi 3 stars Beach 5 stars Service 4 stars Rooms 2 stars (very shabby) Please please please take everything you need, if you have to buy stuff or exchange money on complex you are going to get astronomically ripped off eg : bag of crisp $12 , iron, kettle, hairdryer all in rooms and you don’t need to bring towels , only tip people who make you smile cos they appreciate it

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