TripAdvisor Traveler Rating

Dinner at Villa Marina was delicious. The service by Jesus was special as he remembered us from two nights ago at the Blue Moon where we celebrated 31 years of marriage. Honestly cant say enough about the employees at your resort. They truly have made our vacation a special one to remember.

Very nice resort, I would return to this hotel. I do not think it should be rated 5 stars, maybe 4.5. Here are the pros and cons: Pros: -Rooms are absolutely amazing, the most comfortable bed I’ve ever slept in in any hotel (including Canada and the US) -Our maid was amazing, we tipped her 5 dollars everyday and if we asked for extra Coca Cola, she would give it to us. -Food was awesome in the buffet. There is so much food. Something for everyone. We also went to the steakhouse and Route 66 but honestly the food in the buffet was the best. -Pools are very nice, there was always chairs available but it is the off season. -Check in was fast but we were only two couples checking in at the same time. -Trolley service is great since it is a big place Cons: -I found the in pool bar service to be “meh”. They seem to be tip motivated. We waited at the busy pool bar for 10 minutes and still didnt get served so we went to the other pool. They run out of bananas so they cant always make all the drinks, which sucks. I wouldnt want to be waiting at the bar during busy season! -Same thing for the buffet service. Sometimes we would be done our meal and still waiting on our soda or juice to be brought to the table. Also they only have half the buffet open so they make you sit at a dirty table and you need to wait for utensils. One day we just took them from a clean table. -The stores on the resort are insanely priced. -AVOID the timeshare pitch. They will come up to you and ask if you received your “welcome package”. They said it was just a 45 minute presentation. It was not, it was 2h15m. By the end I was really mad and annoyed. -The beach was very busy and I dont think you could find any room during busy season so thats something to be mindful about. Saona Island excursion was very beautiful and the food was great but the “sand fleas?” were so so bad and very itchy, I was still itching a week later. Overall, this resort is older but really charming. Maybe if the staff were a little bit nicer and not so tip motivated, it could be a 5 star. It was a nice getaway for our honeymoon.

I gotta say, the reviews on line have been an argument of privilege or non- privilege. We are privileged and are completely enjoying our benefits! The breakfast in the morning (sit down) is a great way to start the day! No lines, relaxed, by the ocean is amazing. The best eggs we’ve had at any resort! The guys at the pool Daniel and Gabriel have been nothing short of amazing! Thomas ( our butler) has gone above and beyond to make our stay excellent! The resort is average ( not a real difference between the 20 AI resorts we’ve stayed at in the Caribbean. But the staff here makes it special! So friendly and hard working! That’s what we will remember years from now! The housekeeping staff has been spot on, and the staff at all restaurants has been on top of things. Truly enjoying every minute at this resort. It will be hard to go home!

Staff was rude and unhelpful. We asked for some ice, they gave us A TRASH BAG OF ICE. Room had THREE different breeds of roaches the big tropical ones, the medium brown ones and the ity bity black and yellow ones. I was killing them all night.Relocated in the morning to pool side room and proceeded to blast music so loud I could hear it in the bathroom. At the restaurant they took our food from us while we were eating, like the majority of my steak, all of my potatoes and mushrooms taken without a word. The whole time the salesmen were aggressively trying to get us to go to their presentation so we can purchase a loyalty program. HA! Never again. Oh yeah my kid just reminded me that the beds we hella uncomfortable too

blue moon was the best restaurant with amazing food and very friendly staff. Definitely recommend if you want to end the night with a happy mind and tummy! Jesus was wonderful!