TripAdvisor Traveler Rating

This is a very special place. The staff is amazing and there is something for everyone in the family to enjoy- we went to the beach and waterpark every day, took part in some of the daytime activities including the fun pool parties at the waterpark, and went to a bunch of the nighttime activities. Some of it is a little cheesy, but it’s good family fun. Our kids especially loved the karaoke nights. I think what really makes this hotel stand out is that there is a huge team of people making sure you have a great vacation. Everyone we interacted with was wonderful, especially our butler Juan (or Juanito as he said we could call him:)). He was so attentive, checking in every day by text and in person and helping us with restaurant and daybed reservation and anything else we needed. We all had one of our favorite vacation ever full of lots of happy memories. Thank you Dreams Onyx!

Had an amazing experience here! Kaira was very professional and made sure we had everything we needed. We felt welcomed by all the staff and food/service was great! I would highly recommend booking your next all inclusive here.

This hotel was a terrible experience. They charge an extra $300 a day for a child that is 13 versus 12. The food is awful and I felt so bad for the wedding party.

We truly enjoyed our stay. I would highly recommend upgrading to Preferred if your pocket can handle it! With the Preferred upgrade you have a couple extra lounges, pools and a butler to help with anything you need! Our butler, Juan, was great! He checked in on us daily and answered any of our questions or requests through WhatsApp very quickly! There was an abundance of staff and everyone was very friendly. We did not have children with us. My observation was that they had activities directed to all ages. I would choose this resort again.

Great resort. Very clean! Our room: Very clean room. Maid service was great. mini fridge was always stocked. I am a hotel snob and won’t stay in a gross room. The staff was more than accommodating and everyone was very friendly and kind. FOOD: Food was good at the buffet! The restaurant food was better but the buffet had a huge variety. It wasn’t hard to get into the restaurants. The drinks were good. I am not a food snob but I can be a picky eater. The resort is huge and was hard to navigate for the first couple days. Definitely one you are walking to and from your room from a distance but that was not a problem for me. The adult only pool was really cool but we didn’t realize it was a thing until we got there. It was $50/day per person. So that sucked but the other pool was big and very nice.