TripAdvisor Traveler Rating

RUN! Literally the worst food known to man. Never again. Booked a private swim up room and was given the wrong room with no option to upgrade. Got bit severely by only God knows what. Never again. Subpar service. First and last time staying at an all inclusive

First off, I would like to say thank you to Jesus along with Ramon. They are the best everybody in that resort is super friendly, and will cater to whatever you need from a toothbrush to the most impossible to get it done. I went for my aunts wedding and let me tell you it was super fantastic. I would definitely be visiting again thank you so much a Dreams Onyx for this wonderful experience.

We just got back from a delightful week at Dreams Onyx. It was the first week of September and the resort was half empty, which was great for us in terms of not having to wait in restaurant lineups or wake up early in order to hog lounge chairs. I must admit that the check in was long. We did not book a preferred room and therefore had to check in at our building #7 lobby. When we got there there was only 1 man at reception and he took his time chatting with each party checking in. We waited a long 45 minutes to check in and after asking if we wanted to upgrade for $40/per person per night and receiving a negative response, he quickly made us sign some documents and gave us our keys. They give you a resort map but it's not very detailed and since the resort is huge, you should budget extra time to get to a specific place. They also have golf carts for people who can't/ don't want to walk. We had a very spacious room on the 2nd floor of a 3 storey building. The room was immaculate, the a/c worked perfectly, the beds were super comfortable. There was a jacuzzi tub on the balcony but we didn't use it given the sweltering heat. The housekeepers came by morning and night and there was also someone else who would refill the minibar and leave some snacks behind (pringles, m & m's, milky way). The snacks came in handy at the beach. There are many different pools and nobody checked whether you had the preferred status or just regular status, so we got to swim in most of the pools :) The food was above average and not all restaurants were open every night. It was first come first serve which was fine as we never waited more than 5 minutes for a table. The carnival buffet doesn't have indoor a/c seating so it did get quite hot in the afternoon... that's why we ate at the Spoon buffet at breathless on the days it was open, it was a much better experience. Most of the staff was very courteous and said hello every time we passed them. There was one lazy waiter at the beach but that was really the only person we encountered who didn't seem to be working hard. Everybody else was always doing their job enthusiastically as far as we could tell. The evening entertainment varied from great shows (fire show) to just meh. We always checked out the entertainment at Breathless as well, and they had some fun parties. The good thing about being at Dreams is that you get the best of both worlds : adult partying at Breathless and sleeping like a baby at Dreams. We also enjoyed the lazy river (brought our own floats) and water slides, as well as the beach. The waves were a little rough but there was very little sargassum and we saw the tractor cleaning it up twice a day. There were lots of available palapas (no need to pay for a day bed) and fresh towels near the beach and pools. We tipped everyone but noticed that sadly most people did not leave any tips at breakfast, lunch and sometimes even dinner. People should realize that the average monthly wage there is like $400 for most of these employees. When one is rich enough to spend spend over $2000 for a week at these resorts, the least they could do is tip the workers who make our vacations memorable. All in all , this was a great resort and I would definitely recommend staying there.

The resort is beautiful, with everyone bending over backwards to make your stay exceptional! You can be active, you can relax...choice is yours! Our butler Ely Jesus made sure to make our anniversary celebration memorable!

We were there for eight days, and we had a fantastic time! The food was perfect, and service was fast at every meal, including room service orders. Our butler, Albert, was very helpful each day, ensuring we were up to date on the daily activities at the resort, and assisting us with finding restaurants and booking reservations for us. The view of the beach is beautiful, and the sand is very easy to walk on. The pools and waterslides were a blast, and we spent most of our time at them. We will definitely be back and we will be requesting Albert as our butler!