TripAdvisor Traveler Rating

Overall, nice quality resort. It was clean, food quality was decent and the pools/splash park were fantastic with plenty of space for all to enjoy, and the staff was kind. However, the after dinner activities and entertainment was beverage and the kids explorer area needs some updating. Unfortunately, the beach conditions weren’t great the time of year we went because of sargassum.

Amazing customer service from the moment we checked in to the moment we checked out! Rey in customer service was very understanding and empathetic. Housekeeping smiled and greeted us every time they saw us in the hallway. The staff at the Carnival Buffet kept the environment organized, clean, and enjoyable. They provided outstanding customer service from the moment we were seated, to the amazing omelet station, to the attentive servers at our table. Carmelo at the swimup bar went above and beyond for me and my husband. He always had a smile on his face and treated everyone as though they were special. I even shared with him that I wasn't happy with Peter's customer service at another bar and how it made me feel. Carmelo assured me that it wasn't anything personal and then made me the best piña colada I've ever had! He made it his mission to turn around the one small negative experience I had with another employee. Anyone could tell that Carmelo truly enjoys his job. Staff members like Carmelo truly make a vacation memorable, and I can't wait to come back to Dreams Onyx with the rest of my family in the future!

We had a wonderful time here under Angel’s care. Would definitely go back!

We were a group of 14 (8 adults & 6 children) and never had a problem. We were accommodated everywhere we went. The resort is clean, and the service is very good. So much to do for families.

Rooms were excellent, cleaned daily, spotless, spacious and updated.Shower was beautiful big and stocked with necessities