TripAdvisor Traveler Rating

We stayed from 05/31-06/07. They work so hard to keep the Sargassum off the beach and actually had a great few days with very little sargassum. The staff and facilities are outstanding!! Some stand outs were the Butler service (Rafael took care of our party of 13 and was simply amazing!!) and preferred options were well worth it but the main pool area was so nice and we ended up spending a few days there too. Easy transport from the airport and Amstar transport was very easy from the airport.

The experience was okay the buffet for breakfast wasn’t the best later in the morning. I did notice that early morning was the best time to attend. The staff was very good and made the stay worth it. Starling the personal concierge was the highlight for our stay everything we asked for he provided without hesitation!! He made me want to come back.

We visited Dreams Onyx in Punta Cana, DR to celebrate my daughter's high school graduation. We booked with a travel agent and were registered as Preferred Members. Upon arrival we were served Champagne and provided with a cool washcloth to cool ourselves. We were then driven to the Preferred Member check-in area where we were checked in, the resort locations were explained to us and we met our personal butler Henry. The lobby, restaurants, hallways, theater and pools were all very nice. The rooms didn't seem to quite fit in with the luxurious atmosphere of the rest of the hotel but it was adequate. The mattresses were soft and there was an assortment of pillows to choose from. The beds however were only full size. There is plenty of space in the rooms so it would be very nice and much more comfortable if the beds were upgraded to queen size. Staff at the hotel were extremely friendly. There are several dinner options available but limited options for breakfast and lunch. The dinner only restaurants were very good. We ate at Spice (Asian), Bluewater Grill (Steakhouse), and Capers (Italian). They have limited menus, but the items we had were very good. We didn't have room for dessert at Capers so asked if we could get it to go and our waiter wrapped up an assortment of desserts for us to take back to our room. We saw him a couple of days later at a different restaurant and he remembered us. We ate at Tamarindo (Mexican) and the service was wonderful, but again a limited menu and we weren't really a fan of the options. Carnival is the buffet which serves breakfast. lunch, and dinner. There is a very large variety of food, but we weren't really fans of any of it. The food, including the fruit lacked flavor. The pools at this resort were very nice. There is a very large main family pool area that includes a hot tub, infinity pool and lazy river. The only thing I didn't like about this pool was there was limited shade. I think there was a Preferred Member family pool but we never found it. We did visit the Preferred Member adult only pool and really enjoyed it. It was large, plenty of lounges, shade areas if you wanted that and waiter who would take orders and bring drinks to you. There is also a waterpark that has a lazy river and a few slides. The lazy river was nice, but there were several waterfalls that you could not bypass so you were regularly getting water dumped on while going around. I wore a hat to help keep the water out of my eyes. The beach was setup nice with a main area as well as a shaded area with lounge chairs for Preferred Members. The only problem was the seaweed was extremely bad during our trip and we were only able to get into the water on our first day. I was also surprised that the water was not more clear. I don't know if that was due to the time of year and seaweed, or if it is never clear. This was a disappointment from what I was expecting. This resort offers nightly entertainment which was enjoyable, but it doesn't start until 9pm, which was a bit late for my family. They also offer multiple other workshops and events throughout the day. When it was time to check-out, our butler sent a bellman to pickup our bags and take them, and us if we wanted to the lobby for check-out. There are a few things that could be improved, but overall this is a very nice hotel to stay at.

Clean, well maintained resort, with excellent, helpful and welcoming staff. Grounds are expansive, colourful and well maintained. Pools in front of the ground floor rooms. Spacious rooms with a hot tub on the balcony. Good variety of food, but more Dominican selection would have been preferred. Variety of entertainment during the day and in the evening. The beach is inundated with sargassum, but a valiant effort to clean it up. Note that the hotel and beach is on the Atlantic Ocean (Sargasso Sea is north of Dominican Republic) and not the Caribbean Sea. Resort is approximately 45 minutes from Punta Cana Airport. Skip the trip to Santo Domingo, 6 hours travelling, very little to see. (Not the hotel's fault). Instead, walk 5 minutes to the nearby shopping centre for a local experience. Talk to the staff, ask their names, learn about their lives. They are very responsive.

Our post-Christmas family trip was completely ruined after a mix-up with the reservations department resulted in the hotel overcharging my family by $6,500 upon checking in -- after we had already prepaid $15,900 for two rooms. Management's laughable attempt at making it right was crediting us a fraction of the overcharge. They did a nice job of tarnishing Hyatt's image.