TripAdvisor Traveler Rating

We stayed in a preferred pool room. We were close to the preferred pool and all restaurants. The bar service would bring drinks right to our pool. The beach area is nice but the waves can be rough. There is a water park with a lazy river and a few water slides.

It is with great pleasure that I would like to leave a review of our wonderful vacation. My husband and I stayed at the Dream Onyx Hotel for 12 days. It was from May 4 to May 15. We lived in room 7386. We travel every year, but our stay at this hotel was unforgettable. Not a small but very compact area. A large selection of pools and entertainment programs for both adults and children. The rooms were cleaned every day and towels were changed twice a day. The rooms are very clean and comfortable. Very friendly staff both in the bar and in the restaurants. We liked all the restaurants, but I would like to highlight the best one for us was Blue Water steak. Incredibly delicious dishes and a good variety of choices. We have been to this restaurant several times and each time the service staff was top notch. I would like to express special gratitude to, if I am not mistaken in his name, Jorge. This guy spoke to us in our native Russian, which was very nice. Also special thanks to Eddy, who managed to guess our desire before we wanted to say it. India is a nice girl and very friendly. I would like to thank Alexsander and Rafael for their attentive attitude towards visitors. In conclusion, I would like to say that we will definitely come to this hotel again. Thank you for everything!!!????

We booked the resort because of its great reviews for trips with families but always suspected that it would not be as great as our Mexico five star resorts. We were pleasantly surprised. while the property isn't brand new it's still well maintained, the pools are great, the food is adequate and the staff is amazing. we definitely enjoyed our four nights and 5 days here. Our son loved the resort. There are many activities for kids and the resort was mixed with couples and families with small children. the food was good enough and we didn't get sick at all but there's not one meal that we could walk away from that we would say we would remember after leaving here. the real treat of this Resort is the staff from waiters to the entertainment staff like Angel and Jackson or the bartenders that would pour heavy drinks and remember your order, or the Baristas that knew exactly what you wanted when you showed up in the morning. It was the small touches that definitely gave it it's five stars. when we got there we did have issues with the handheld shower which was leaking and the drawers in the room showed signs of aging with some scratches on them. however with one quick remark these are both rectified within hours which we were pleasantly surprised and happy about. overall if someone was looking for a quick no worry trip with their family and children I would definitely recommend this resort.

Beautiful and Excellent Place for vacation with Excellent Food Very Friendly Excellent Staffs always ready to serve and demonstrated Excellent Customer Services overall in each areas like Cafe, Pool, Beaches,Food and Housekeeping and Excellent Services. Awesome

If you're looking for true relaxation and luxury, this resort delivers on all fronts. Our favorite place was lazy river and pools in water park area. Housekeeping was spotless and super consistent. Room service excellent. Wifi coverage was great even on the beach. Highly recommend for families. We visited with our 4.5yrs old son and we all had fun.