TripAdvisor Traveler Rating

My stay at Dreams Onyx Resort & Spa was very disappointing. When We arrived, the room had a strong cigarette odor even though it was supposed to be a non-smoking environment. The smell was noticeable and made the room uncomfortable. The rooms also did not feel properly maintained. The floor was wet or damp in areas during our stay, which added to the feeling that cleanliness standards were not being properly followed. After returning home, I discovered that my credit cards were missing, which caused significant stress and concern and raised serious questions about security of personal belongings during our stay. Overall, the expectations of a resort of this level. I would not recommend this property. Katy,

Absolutely awful resort! First the room had cockroaches in it and then I went home with a stomach infection from the food/drinks that has now lasted me almost 2 months. I would never recommend this resort

Dreams Onyx Resort is amazing! We had the best experience on our daughter’s SR Trip. They were 56 of us in our group and the staff went about and beyond the entire trip. The place is absolutely beautiful too. Thank you to our butler, Jefferson, for taking care of everything fie us. He was wonderful! Nelis at the preferred pool was amazing too. We hope to visit again in the future.

We had an absolutely amazing experience here. The staff were incredible. Our Butler Rafael was superb! There was a group of 27 of us and he helped coordinate dinners every single night so that we could all be together. He checked in with us multiple times a day and was so attentive. Rafael added so much to our trip by allowing us to not have to worry about anything except for spending time together! Overall highly recommend this hotel and experience.

I really enjoyed the food at dreams onyx, for being an all inclusive hotel, they did soo good in terms of food. The employees were also very very helpful.