TripAdvisor Traveler Rating

Adult preferred Pool - Really pretty, Comfy lounges, Couldn’t really get towels, so just went to the beach one to get them. A little reserving going on But not too bad. Afternoon, the pool was packed with large loud groups, Pretty sure they weren’t all preferred. Very hard to get drinks at times as a lot of tipping going on. If you’re there for two weeks, you just can’t compete with the people there for four days and staff would serve tippers first. Beach - absolutely beautiful, sand so soft, Was really warm and fun with the waves. Room - Great layout and size, Very tired, especially in the bathroom. Didn’t always get our minibar refilled. Restaurants - Chaotic, Can’t book unless you are preferred, Everyone hanging around in one place, Hard to get a drink before dinner At the bar there. Steakhouse was absolutely fantastic, Italian not so good. Food not great and they served main meal whilst we were still eating the starter! Drinks - Hit and miss that you’ll get what you ordered but beware even inside you will get served a drink in a plastic Glass, This is not what I expect for a five star hotel. Mostly, they will switch it if you ask And they have any. Be prepared to tip to get good service, and upgrade to preferred!!! Your Butler will really help you, Great service. Although the hotel was lovely, we will not be returning.

We love this resort not just for the breathtaking views, but because of the resort staff. Our butler Nelson continues to ensure every detail is taken care of with efficiency & care. He goes above and beyond to exceed our expectations every single visit. Stephanie with UVC is hands down the absolute Best. She treats us like family and checks in throughout our stay to make sure we are well taken care of. She makes us feel valued as UVC members and provides an extra level of special service that we really appreciate. Our preferred club bar/pool staff keep us coming back! Our trips would not be the same without Nelis, Javier, & Carlos. Their special attention and warm welcomes separate them from the other resorts we’ve visited. They are a tough group to beat and are a true example of Hospitality. Lastly, We love our morning espressos & cappuccinos from Johnathon in the preferred club lounge. He is always greeting us with a big smile! Thank you Dreams Onyx -until next time!

Just came back from a beautiful week at Onyx. My wife and I have traveled to the DR several times and this was our favorite resort. Our butler, Alejandro, was amazing. He was always available and made our trip so enjoyable. Alejandro decorated our room on our final night, which was completely unexpected. Restaurants were great. Buffet was just OK, but plenty of yummy desserts. We had a private pool and that was great. Resort was clean and staff was attentive. We will be returning to Dreams Onyx on our next trip to the DR.

We went to Dreams Onyx in Punta Cana for the first time. It was wonderful! Yohandri Santos made our trip memorable. Also, Anyi and Sterling at the beach were so accommodating and friendly. The pool was lovely and the staff were great. It was so relaxing and would go again.

Pros: Beautiful resort with amazing pools, grounds, food and a la carte options (thank you Cristian at the French restaurant). Lots to do there. The aqua park was awesome - we only used it for 1 hr but it was great. We had some 8 shaped inflatables to go to the lazy river and we had a blast. No problems with finding chairs which is important to us. Our room was in a newest building was spotless and modern - we loved the digital light switches. The beach is nice and long. Loved the hammocks and swings. Liked the cafe in the area next to lobby. We truly appreciated that the resort considered the noise free electric service cars The biggest pro for us was the access to the resort next door where we spent most of our time as we were travelling as adults. Room for improvement: The room cleaning hours are a bit odd. The room is accessed 2-3 times - once for sheets change, then for water and later for towels. The lobby area needs more light to make a good first impression. The plaza next to it needs more night light and day time shading. First day was a tad confusing -no bell- boy carried the luggage to the room. That’s ok for us but maybe not for others. No idea if the tap water in the room was good for drinking- if not, someone should warn tourists. Usually in DR we were always told first day. Overall- fantastic resort. We had an amazing experience and we will be back.