TripAdvisor Traveler Rating

We stayed 5 nights. Overall, it was an Ok experience… Positives- the staff was amazing! Kind, accommodating, and trying hard to make our stay enjoyable. The resort and the pools are beautiful, quiet, and always have enough space. Grounds are well-maintained. Negatives-FOOD! Most dishes were below average, and some were simply bad. I skipped meals and did not touch certain dishes like breakfast waffles, falafel wrap, Mediterranean chicken….etc. The breakfast food was cooked with old smelly oil. Sometimes we had to wait 50 mns to get our breakfast. Pastries and bread were old at every meal. The cafe was a good idea, but none of the pastries were edible-they were dry, old, and tasted terrible. I honestly started wondering if they are making pastries purposefully bad so people don’t eat much. No utensils in the cafe- frappes were good. It's a "wellness" spa where they sell cigars at every corner and people smoke in the pool:) Mexican and fusion dinners were better. Spa was fine- massage was good, but towels smelled moldy:) WORST: unlimited vacation club (UVC) scam! We were tricked into sitting through 90 minutes of presentation to sign up for $298,000 vacation package:) of course we did not sign up for the package! They never gave us clear information what we were signing for. 1) “come to VIP desk tomorrow for your coupons” why not now? “No come tomorrow morning “2) we come back next day and get some non sense $10-$40 coupons that you can’t combine and then again “come back tomorrow “to learn about our resort for 20 mns” and you will get another $200 coupons - why not now? “No, tomorrow “ 3) we came back and were stuck in an aggressive sales pitch- 3-4 people coming and leaving with random numbers, handwritten notes that kept changing when we insisted multiple times “we were not interested in UVC”. Honestly, it left me angry at the end! This is NOT a LUXURY. You don’t treat guests like this in a luxury resort. After this experience, I lost trust in the resort’s services. Please check reviews on the Unlimited Vacation club (UVC) before you decide to sign:) there is even New York Times article about it being a scam:) Anyway, if you are really looking for true luxury and quality and appreciate good food, this resort is not for you. Sorry- we won’t be back.

Zoetry Agua has to be one of the greatest places. With just under 100 rooms on the site, it massively enables the ultimate holiday. It offers ultimate luxury where absolutely nothing is too much. The rooms are of great size, lovely bathrooms with a bath and a shower. Beds of where you feel like you're in different postcodes with amazing comfort. The rooms have a minibar of which are filled numerous times a day. The rooms offer 24/7 room service at no additional cost. Right from the welcome you are treated in the highest regard, you will have a personal concierge who is at your assistance throughout the week. Dining - The hotel has 4 restaurants that offer A La Carté dining with high quality food with each alternating their cuisine each night from Asado, Mediterranean, Italian, Fusion, Mexican and Caribbean. Restaurants Indigo, Piragua, Olena and Amaya. The staff are so incredibly friendly and really do go above and beyond to accommodate any needs. Our favourite was Simon, on the poolside bar, he always has a smile on his face and will always put one on yours, he has a lovely personality and will go out his way to ensure your happiness. He would make an amazing concierge with his attention to detail and his want for all people being happy. Bars - You have a main bar in the lobby, this is open 7am to 1am, they've the friendliest staff. Pool side bar - amazing at cocktails and certainly do not feel shy on measurements. Pools - 2 main pools and a lazy river around the hotel, you'll never be without a lounger nor will you have that early rush to get one. Access to a private beach with stunning views. There isn't a bad word I can say about the hotel, it really was paradise. Some useful things to know that have no reflection on the hotel whatsoever • Mosquitoes - Whilst the hotel fumigate 3 times a day, inevitably hard to keep on top of - Take plenty of Mosquito repellent and anti histamines. • Sun heat - Be very aware of how hot the sun is - take suncream and lots of it to reapply throughout the day. • Currency - Whilst there is a DOP (Dominican Peso) They mostly accept US Dollars, also at Punta Cana airport.

We are a family of 5 with teenage kids and stayed for a long weekend. The facilities were top notch, and the views were impeccable. The staff is super friendly and nice, although service is sometimes slower than expected. The food had good variety, but did not taste as good as it looked.

Yelliin was a wonderful hostess at multiple restaurants. She was warm, welcoming, and memorable, and always made us feel comfortable. Jose Balbuena and Santiago led the wine tasting and created a great experience. Santiago also hosted our dinner and provided excellent service throughout the evening. Our concierge was kind, attentive, and very helpful during our stay. When I wasn’t feeling well one day, he went out of his way to help us find what we needed, which we truly appreciated. We also had consistently positive interactions with staff across dining, front desk, housekeeping, and bell services. Service overall is a strong point of this resort. The resort itself is beautiful. The pools are especially nice, although at times there was some debris, likely from the surrounding trees. Food was mixed. Breakfast, Mexican, and Asian meals were the highlights of the trip. Other meals were more average. One area for improvement would be food temperature, as some dishes arrived cooler than expected. Drinks were average overall. Some cocktails leaned more sweet than expected, but the wine selection was very good. The café is a great concept, and the frappes were very enjoyable. Some pastries seemed a bit dry. Activities could be more consistent. Some started later than scheduled or were difficult to locate, and a few did not take place as expected. We also booked a private yacht through Am Star for a late afternoon departure. Shortly after booking, we needed to cancel due to unexpected circumstances. Because of the timing, we were not able to make changes within their policy. In terms of the boat itself, it did not fully match our expectations for a private experience. The seating areas showed noticeable wear, and the overall condition did not feel aligned with the price point. The captain, however, was excellent—professional, kind, and attentive—and was a highlight of that experience. If booking excursions, I would recommend confirming details about the specific boat and reviewing cancellation policies in advance. Overall, this is a great resort with exceptional customer service. With some improvements to food temperature, activity consistency, and premium dining options, the experience could be even better. We would consider returning.

Very relaxing resort for my wife and myself. The staff was very friendly and helpful from the time you arrived until the time you left. The ground were very tropical and pristine. The rooms were remodeled the last few months. We book a Romantic Terrance room, which was one that over looked the length of lazy river pool to the ocean. After going around the resort all room over looked one of the pools. We had Room 252 if you are looking for a great room view. The balcony for the room had a day bed and table with chairs. This is a place to relax near the edge of the pool or on the beach with a thatch umbrella and chairs. Pool bar and servers help you all day long. Good top shelf service and drinks. We went horseback riding on beach which was included as part of the activities of the resort. They had pottery making, painting, pool cycling, yoga and spa. This resort is about 50 minutes from the airport and the last resort long the beach. That means you can walk over a mile on the beach with nothing but ocean and palm tress. The beach sand is very nice. The only down side was the noseeums which bit my wife one evening but not me. Make sure to bring bug repellent. The resort sprays daily so they are doing all they can.