Zoëtry Agua Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6005 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Amazing staff

LLM5115 on Jul 04, 2022

Girls trip with 2 friends. We stayed in their 3 bedroom suite which was steps from the beach and one of the pools. Davidson, Lady, Dio, Super Alejandro and many more were sweet and attentive. Dio helped us when American Airlines cancelled our flight home 2 hours before car was coming to get us. He got us another room to stay in for the night. Ocean is calm and relaxing. Service everywhere at Zoetry is wonderful. Ask and you will receive. Double the rum, more towels. Loved the live music and the aerial act in the lobby. Food could be better for dinner, but we were in a different country and we can not expect it to be like in America. Our plunge pool was enjoyable but seemed to be low on water at night, when we wanted to use it. We did address this and they tried to fix.

TripAdvisor users rated this property 5 out of 5

Zoëtry Agua Punta Cana

markmG5500QF on Jul 03, 2022

We celebrated our 40th anniversary at the resort and it was a wonderful experience! It was very important to us to have a relaxing week at a beautiful location and it was that and more. The resort is a masterpiece of natural beauty and is immaculately maintained. Walking around the property was one of our favorite things to do. Our concierge Ramon, who was responsible for our overall experience, was so professional, responsive and personable. Ramon’s management of our experience and his proactive communications made everything go so smoothly. He also smiled a lot and had a great sense of humor. We will request him again if we’re privileged to go back. Every morning began for us with a delicious breakfast with the most stunning view of paradise at Indigo restaurant - you should go there! The menu offered a good variety and they were willing to customize and make whatever we wanted. We grew to love the people who served us at indigo; when they said “welcome home!” they really meant it. By the end of the week we were so sad to say goodbye to our dear friends Leidy (hostess) and our servers Oliver, Merlyn and Eduardo who smiled and treated us like family - breakfast was a highlight of every day. The manager Gendeler was so attentive and leads a great team. A few mornings we also went by the coffee shop were we met sweet Alejandra. And then greeted Eduardo in sales at the resort - also a wonderful gentleman. We are beach and water people and our beach experience at Zoëtry was so good. We loved the palm trees growing on the beach and the way the sun and shade moved during the day reflecting through them. We tolerated some seaweed and reedy-rocks in the surf while enjoying the beautiful blue water. The servers on the beach were so attentive and kind and also became our dear friends through the week. We looked forward to their smiles every day (we qill miss Yoana, Rosalinda, Rosie and Adrian). The bartenders at the pool (Alexi and Joan) were great too. And Mr. Amazing (Michael) was always around with a big smile as he directed the activities on the beach. The menu at the restaurants changed nightly and the resort hosted a couple of buffets on the beach and tastings several days - so there was always a variety and lots of food options. We really enjoyed the night they grilled steaks and ribs on the beach followed by a circus show - the steak was great! Shout out to all the servers and chefs (we were served so well by Luis, Eduardo who did special dinners, Super Duper Alejandro, Edison, Marlene, Emelia - so many kind people). The massage at the spa was super relaxing and therapeutic - the spa is a wonderful asset to the resort. Horseback riding on the beach was a fun diversion. It was one of the many opportunities to meet other guests from everywhere which is also one of the things we really enjoyed. It seemed everyone was there to just relax which made for a wonderful atmosphere. Our swim up room was perfect for us - finishing every beach day with fun in our private part of the pool. Some nights we ordered up nachos before dinner and most nights dessert after. There were very few things we didn’t enjoy during our week - other than the seaweed. We are grateful for the experience and we would would highly recommend it!

TripAdvisor users rated this property 5 out of 5

Best getaway yet!

joshbarker7282 (Kenosha, Wisconsin) on Jul 03, 2022

This was the best anniversary vacation we’ve ever had! Punta Cana is beautiful. The employees were extremely friendly and very welcoming. The resort was nothing short of amazing and the location was perfect.

TripAdvisor users rated this property 5 out of 5

A beautiful resort

Mom270 (Maplewood, New Jersey) on Jul 02, 2022

We really enjoyed our stay at the beautiful and relaxing Zoetry resort. Most of the guests seemed to be honeymooners or couples celebrating anniversaries while we were there with teenagers but everyone in my group had a blast. We enjoyed the beautiful pools and beach and the many fun activities, from yoga to pool sports with Miguel and Patricio to salsa dancing lessons. Our personal concierge Jean Rodriguez did an outstanding job of responding to my group’s requests. I liked the food but some things were odd, such as not being able to get butter for bread or having ice coffee being a cup of hot coffee with a glass of ice or lemonade being lemon juice and water with no sweetener of any kind. We booked some excursions which were not part of the all-inclusive, including a snorkeling trip to the Marinarium, which was a lot of fun. The spa services were excellent but very expensive. Although tipping was not required, I brought cash for tips and they were appreciated by the hard-working and attentive staff members. The resort is extremely clean and well-maintained and our room was serviced several times a day.

TripAdvisor users rated this property 5 out of 5

Beyond reproach

MichaelCjohn2022 on Jul 02, 2022

We are currently still on holiday at Zoetry Agua Punta Cana, entering the last week at this resort. The service here has been absolutely irreproachable, nothing had been too much for the staff, to make our stay an absolute delight. Starting with the concierge Dio, who was attentive all the time to our immediate needs, to Michael- our Spanish teacher, entertainer, DJ etc, a young man with a lot of respect for people and great dedication to his job, we can not have but the highest appreciation for all staff, for their work ethic, kindness and willingness to go the extra mile to make us feel at home. In Piragua restaurant there are two ladies- Natalie and Iuri, responsible for the service and both of them are extremely kind, respectful and professional. Our room was cleaned twice a day, the pools are refreshed daily, the beach is raked and ready for guests early in the morning. The standard of this resort surpasses expectations for an all inclusive. We traveled the world and stayed in the best hotels for almost 30 years. This is why we decided to write this comment out of our appreciation for all the work, passion, respect and abnegation of all staff, for the warm atmosphere created by each employee to make us feel at home. The gardens are well manicured, the spa is run with professionalism and attention, the restaurants are welcoming, the staff are well trained, respectful and attentive and all these make Zoetry Agua a place where we will definetely return this year. Congratulations to the management and staff for all these great achievements. Michael and Alma- Yest Yorkshire, England

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