Active Advisories
The lobby of the Grand Palladium Colonial Resort & Spa and the Grand Palladium Kantenah Resort & Spa is closed for unscheduled maintenance. Guests will check in at the Grand Palladium White Sands lobby until further notice.
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The Grand Palladium Colonial Resort is one of 4 resorts located in the Grand Palladium Riviera Complex. Located only 25 minutes from Playa del Carmen and 15 minutes from Akumal.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
413
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Colonial Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Pillow top mattress
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Jetted tub
- Patio
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Ceiling fan
- Pillow top mattress
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow top mattress
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Baby Club
El Ranchito Club
Black and White Club
Age ranges
- Children ages: 1 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Lobby Bar Colonial | Bar, Lobby bar | Live music, Open air |
| Sunset Boulevard (Re-opening December 2017) | Nightclub | Dance floor, Live DJs |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Hacienda | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Tikal | Buffet | International | Breakfast, Dinner | Dress code, This venue may be closed or have reduced days of service during low season |
| El Dorado | À la carte | Grill/steak house | Dinner | Dress code |
| Chang Thai | À la carte | Thai | Dinner | Reservations required |
| La Adelita | À la carte | Mexican | Dinner | Dress code |
| Ribs and More | À la carte | American | Dinner | Dress code |
| Sumptori | À la carte | Asian | Dinner | Dress code |
| Portofino | À la carte | Italian | Dinner | Dress code |
| La Laguna | Buffet | Italian | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| El Gran Azul | Buffet | International | Breakfast, Dinner, Lunch | |
| Poseidon | À la carte | Seafood | Dinner | Dress code, Reservations required |
| La Lola | À la carte | Mexican | Dinner | Dress code |
| La Dalia Restaurant | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Bahia E Brasa | À la carte | Brazilian | Dinner | Dress code |
Facilities
- Rooms: 413
- Floors: 3
- Built in: 2002
- Renovated in: 2014
- Eco-friendly hotel
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit available ($)
Location
- Beach access
- Public beach
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
Pools and recreation
Pools
- Adults only pools: 2
- Freshwater pools: 7
- Jetted pools: 1
- Water slides: Included
- Waterpark: Included
Golf
- Mini golf: on site
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
Shops and services
- 24 hour front desk
- ATM
- Baggage check
- BBQ area
- Business centre available ($)
- Catholic wedding chapel available ($)
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
- Safety deposit box
- Shuttle throughout complex
Pool
Kids Club
Kids Club
Lobby
Tikal Restaurant
Beach
Location
Reviews
Great Feeling
ian c on Sep 09, 2021
After a very long absence due to the pandemic it is such great feeling to come back to the Travel Club Beach Lounge and have the Resorts best bartender welcome you by name, just like an old family member. Ernesto is truly the best and helps to make our trip special!
Unexistent customer care...
veroibp (Madrid, Spain) on Sep 09, 2021
We stayed at the hotel three months ago. The day we were checking out, our suitcase was lost in the hotel lobby, apparently sent by mistake in an airport transfer that wasn't ours. The hotel commited on giving us a fast response with the proper indemnization for our lost belongings. Since then, we have been exchanging emails every week with them, their insurance company and even the headquarters of Palladium group... the result: a signed contract that specifies the indemnization we were supposed to receive a month and a half ago, but still no money in our account... zero respect, a false speech, no resolution and a feeling of complete abandonment. We are paying for the incompetence or THEIR insurance company, in an issue in which the hotel should have given us a fast response for what THEY lost. We shouldn't even rate with a single star... absolutely disappointing.
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