All inclusive

Grand Palladium Colonial Resort & Spa

Riviera Maya 4.5

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Overview

The Grand Palladium Colonial Resort is one of 4 resorts located in the Grand Palladium Riviera Complex. Located only 25 minutes from Playa del Carmen and 15 minutes from Akumal.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

413

Rooms

Deluxe Garden View
398 square feet
  • 1 king bed, or 2 double beds
Deluxe Garden View
398 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Junior Suite Pool Side
452 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Junior Suite Pool Side
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Romance Villa Suite Poolside
624 square feet
  • 1 king bed
Romance Villa Suite Poolside
624 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Baby Club

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

El Ranchito Club

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Black and White Club

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 1 to 12
Type Amenities
Lobby Bar Colonial Bar, Lobby bar Live music, Open air
Sunset Boulevard (Re-opening December 2017) Nightclub Dance floor, Live DJs
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Hacienda Buffet International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
Tikal Buffet International Breakfast, Dinner Dress code, This venue may be closed or have reduced days of service during low season
El Dorado À la carte Grill/steak house Dinner Dress code
Chang Thai À la carte Thai Dinner Reservations required
La Adelita À la carte Mexican Dinner Dress code
Ribs and More À la carte American Dinner Dress code
Sumptori À la carte Asian Dinner Dress code
Portofino À la carte Italian Dinner Dress code
La Laguna Buffet Italian Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
El Gran Azul Buffet International Breakfast, Dinner, Lunch
Poseidon À la carte Seafood Dinner Dress code, Reservations required
La Lola À la carte Mexican Dinner Dress code
La Dalia Restaurant Buffet International Breakfast, Dinner, Lunch Dress code
Bahia E Brasa À la carte Brazilian Dinner Dress code
  • Rooms: 413
  • Floors: 3
  • Built in: 2002
  • Renovated in: 2014
  • Eco-friendly hotel
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
Carretera Chetumal
Puerto Juarez Km, 256-100
Riviera Maya, Mexico
87 km from CUN
  • Beach access
  • Public beach
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 2
  • Freshwater pools: 7
  • Jetted pools: 1
  • Water slides: Included
  • Waterpark: Included

Golf

  • Mini golf: on site

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM
  • Baggage check
  • BBQ area
  • Business centre available ($)
  • Catholic wedding chapel available ($)
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding chapel available ($)
  • Wedding facilities available ($)
  • Safety deposit box
  • Shuttle throughout complex

Location

Address
Carretera Chetumal, Puerto Juarez Km, 256-100, Riviera Maya, Mexico
87 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Great Feeling

ian c on Sep 09, 2021

After a very long absence due to the pandemic it is such great feeling to come back to the Travel Club Beach Lounge and have the Resorts best bartender welcome you by name, just like an old family member. Ernesto is truly the best and helps to make our trip special!

TripAdvisor users rated this property 1 out of 5

Unexistent customer care...

veroibp (Madrid, Spain) on Sep 09, 2021

We stayed at the hotel three months ago. The day we were checking out, our suitcase was lost in the hotel lobby, apparently sent by mistake in an airport transfer that wasn't ours. The hotel commited on giving us a fast response with the proper indemnization for our lost belongings. Since then, we have been exchanging emails every week with them, their insurance company and even the headquarters of Palladium group... the result: a signed contract that specifies the indemnization we were supposed to receive a month and a half ago, but still no money in our account... zero respect, a false speech, no resolution and a feeling of complete abandonment. We are paying for the incompetence or THEIR insurance company, in an issue in which the hotel should have given us a fast response for what THEY lost. We shouldn't even rate with a single star... absolutely disappointing.

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