Grand Palladium Colonial Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

10804 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

We would never holiday here again.

Karen C on Jul 11, 2024

We stayed 5 years ago it was so lovely so we stayed again this year but unfortunately we was very disappointed ?? The staff are not very friendly especially those that work at the beach bar and eatery in fact I found them quite rude. I am from the UK we did not feel very welcome as the Americans always seem to get served first. Our room was cleaned to a high standard but everything was damp and the air conditioning unit was so noisy I could not sleep and freezing cold ?? we did try and change it with no joy .The entertainment was almost identical to what it was five years ago although the dancers were very good it was very boring watching dancing every night with all the girls showing their bare bottoms which I think is unacceptable in a family show. The food was also very samey and not very nice at all and repetitive breakfast lunch & dinner and the cocktails are just loads of ice so you can not actually drink them normally ?? also if you enjoy a cigarette you are now treated like dirt as there is only one seating area outside with no ashtray we were instructed to stub out on top of a concrete bin which looked awful and this area is at the back of the court yard away from everything and everybody and if it rains there was nowhere else to go. We will never holiday at this hotel again it has totally gone down hill on every level.??

TripAdvisor users rated this property 5 out of 5

Grand palladium

surfersimmo on Jul 09, 2024

An amazing team(professional,friendly,hard working) a great resort with everything you need. The only downside was the bathroom was a bit tired looking, apart from that it was an amazing holiday.

TripAdvisor users rated this property 5 out of 5

Fantastic family holiday with always lots to do from pool side to beach bars

d4rjn on Jul 08, 2024

Had a fantastic time with staff & resort, have been to TRS twice but 1st time at Colonial with our 14yr old daughter & we all had a fantastic time, only 1 downfall was the cue for breakfast & lunch buffet, apart from that 5* + we love Mexico & the Mexican people

TripAdvisor users rated this property 1 out of 5

Stay away

Fred L on Jul 07, 2024

Ive never written a review, ever. Please save your money. I'm here right now and have been here many times before Go somewhere else. You will be happy that you read this. This place had gone to hell in every way imaginable. The place is a disaster and needs to be closed. And the employees are the nastiest people that you will ever meet. And past guest ( times ) and celebrating a huge 40th anniversary. They could care less. Your being here is an inconvenience to them. Very sad as this was one of our favorite places. I honestly can't wait to go home

TripAdvisor users rated this property 5 out of 5

el dorado

Samantha F on Jul 02, 2024

great food at el dorado, steak was cooked well and salad bar had good choices. great service from francisco our waiter as well who was very friendly and helpful while explaining menu and making sure our steaks were to our liking. ………………………..

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