TripAdvisor Traveler Rating

No words for this place. Simply spectacular. This is basically a resort in the middle of the jungle, counting on amazing amenities, quality and overall luxury. Everything is just jaw-droppingly beautiful. The food was great, the staff was the sweetest I've ever had in 80+ trips around the world. Rooms were ok for a 5-star resort in the Riviera Maya, nothing extraordinary but you won't be spending much time inside.

Very good resort, highly recommend it and will stay there again! We were there the day after hurricane Grace had hit and we were amazed that the resort was clean, operating and like nothing had happened...impressive!!

It has been a while since I have been to the Palladium due to coronavirus, but I would like to say a big thanks to the POP team, especially Oliver! Being quite young at the time he would always look out for me, make me feel welcome in POP activities etc etc. There were so many other staff that were great as well. It does make you feel especially welcome

Many of the female serving staff were very nice along with some of the males. Lobby staff were terrible for the most part. Communication was strained. Salesmen in the lobby were obnoxious and unwelcome. We were told we couldn't sit in certain lobby seats unless we were buying something from them even though none of the sales people had anyone they were selling to. Food was subpar at best. Drinks were great. Though servers were great I did get sick of the disingenuous robotic auto responses of "My Pleasure" which was obviously scripted. I wouldn't stay here again, but it wasn't an awful stay either. It certainly had its perks like the drinks, the servers, pool, beach, and entertainment. I wish consistency with rules, food, communication, genuine kindness were better.

After a very long absence due to the pandemic it is such great feeling to come back to the Travel Club Beach Lounge and have the Resorts best bartender welcome you by name, just like an old family member. Ernesto is truly the best and helps to make our trip special!