Grand Palladium Colonial Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11317 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Very dissatisfied

Martina M on Feb 08, 2025

Unfortunately our stay at the grand palladium white sand wasn’t that great. The reservations for dinner are impossible to come by. There is an extra charge for everything. The concept of all inclusive eludes this resort. Very disappointed.

TripAdvisor users rated this property 5 out of 5

Again great food, great room, great service

MarcF1967 (Moncton, Canada) on Feb 08, 2025

Great resort! Quality is now there. Employees are dedicated to help and assist. After covid, quality had dropped to an all time low, in 2023-2024. This is my 8th visit. Now, since end of 2024- beginning 2025, quality and service is A-1. Thank you Jacqueline at reception, Luna at concierge, Gaspar at Portofino! Great dedicated employees. Food at buffets has really gone up in quality and freshness. It's good, hot and warm. La Hacienda buffet has now surpassed White Sand 's one. I give it 5 stars

TripAdvisor users rated this property 5 out of 5

Fantastic place - you won’t be disappointed!

Jackie s (Basingstoke, United Kingdom) on Feb 08, 2025

We spent a wonderful 10 days at this hotel. Check in was easy and we all enjoyed a drink at the bar before going to our rooms. The room key is a chip on your all inclusive bracelet and it worked perfectly . No more hunting for your key. Rooms were a bit old fashioned but everything worked perfectly. Good hairdryer and air con worked a treat. Room was cleaned every day and bed changed every other day. The place is HUGE but worth visiting the other hotels. Colonial was definitely the best place to stay as lots going on in the evenings. If you don’t want to walk then the carts will pick you up. El Dorado did a fillet steak that’s i’d pay £60 for in the UK. It was amazing. Add to this the wonderful wildlife and the incredible beach and you’ve got perfection.

TripAdvisor users rated this property 5 out of 5

Outstanding Service from Leyli!

Adventurer435890 on Feb 06, 2025

Leyli at the Sports Bar, Grand Palladium Colonial Resort & Spa, was an absolute star! Her warmth, attentiveness, and efficiency made our visit exceptional. Despite the busy atmosphere, she provided personalized service with a smile, anticipating our needs and ensuring everything was perfect. Her professionalism and enthusiasm set her apart—if you’re visiting, be sure to sit in her section! Thank you, Leyli, for an unforgettable experience!

TripAdvisor users rated this property 5 out of 5

Great service!

KathrynD1234 on Feb 06, 2025

The experience with Jorge at El Dorado was incredible. He was an extremely professional server with a lot of attentiveness to our allergies. All of our steaks were cooked to perfection! I would also like to compliment Eugenio at the White Sands buffet who has been our favourite for breakfasts and lunch! Thank you Eugenio for helping me with my Spanish everyday.

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