Grand Palladium Colonial Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

8365 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great food and service!

Mjheinz001 on Jul 06, 2022

We really enjoyed our meal at La Adelita during our first night at Grand Palladium White Sands. The ceviche and Veracruz was really great. Jesus was fantastic and was very attentive. We will definitely be coming back during our stay!

TripAdvisor users rated this property 5 out of 5

Bar La Jarra EXCELLENCE!!!

tpacors on Jul 06, 2022

Before we board our flight home, we wanted to make sure we gave a huge shout out and ‘Thank You!’ to Daniel at the Barre La Jarra!!! Our trip wouldn’t have been near as perfect if not for him. We met as strangers but return home with a new friend. Daniel’s hard work is second to none and he is not only great at his job, but is passionate about providing a first-class, personalized experience for all guests. We will definitely be coming back to Grand Palladium and look forward to reconnecting with the best man on the beach, Daniel!

TripAdvisor users rated this property 5 out of 5


ciprianpopescu (Montreal, Canada) on Jul 06, 2022

Amazing stay. The food is great, the location is right in the middle of tulum and playa del carmen. Look no further if you want a good price for a luxury stay. Will come back, relaxed. Lots of reataurants and bars.

TripAdvisor users rated this property 5 out of 5

An Amazing Hotel, Glad to be Back!

GWinter78 (Berkshire, United Kingdom) on Jul 05, 2022

This was our first trip back after Covid and we worried things would have changed. However, the hotel is still very special and the staff work so hard to make everything perfect. There are lots of new staff who are working their socks off to get trained up. It was very hot for our stay (June 24 to July 8) it was pretty much 32 degrees everyday. Our room - we stayed in a Romance Villa Room 3003 which was really close to the main pool and the beach. The room is lovely and spacious, with an outside shower as well and indoor one. The pools are well maintained, the secret pools are our personal favourites. The beach is lovely, there has been a lot of comments about the seaweed, however there is a small barrier in the sea now that reduces the amount, and staff clear it daily so it is very minimal. It is an issue along the whole coast, and each hotel does its best. It is as people say ‘mother nature’. The pools seem busier this time, but beds are plentiful. The pool side waitresses work so hard bringing us drinks (make sure you tip them for their hard work!) they even find you when your in the pool for a dip and drop off your drinks! What service!! The Food is great too, there is always something to cater for all tastes in the buffet restaurant’s. The a la carte’s are also worth trying. Our favourites this time were the Thai - Chang Thai and Sumptuori for the Japanese Cooking Show. (The only a la cartes that require booking are the Japanese and the Fish Restaurant - Poseidon. There is sometimes a wait for a table, but staff work to get you in quickly so after a couple of drinks at the bar you are usually called through. Buffets at breakfast, our favourite was La Hacienda (it gets really busy around 10am) so earlier the better of you don’t want to wait. But again the food was lovely. The sports bar is nice and cool with its air con, and the place for 24/7 food, the Jalapeños and Chicken Wings are A good snack! Note the The snack bar on the beach Las Olas is no longer 24/7 for food. We had room service one evening which there is now a $15 tray charge (which if fair I think, as takes time and staff to deliver it) The Wildlife here is great, Coatis and Racoons as well as lots of Iguanas. And there is a Monkey around we are yet to see this time! When we came this time it was Mosquito season, so bring some repellant. It is again nature, and staff also suffer so don’t go blaming the staff! Water Sports I scuba and would highly recommend Aqua Excursions based by the beach are great! I did some local dives and we saw a pod of about 15 Dolphins off shore at the front of the hotel! We also went to Cozumel for Dive and Snorkel (can snorkel if don’t dive). First dive saw my first Shark! It was amazing! We also swam with Whale Sharks and that really was an amazing trip!! There are always a variety of reviews on trip advisor and it’s sometimes difficult to judge what are genuine grips or just general moaners. We have noticed a slight change to the hotel since pre-covid, but that is only to be expected. Some long time staff have gone, and as I say they are getting their staffing numbers back up post pandemic. Every member of staff from checking, concierge, room cleaners, maintenance staff, bar staff and everyone else in between are so pleasant, helpful and friendly. I think the guests themselves sometimes Forget what everyone has been through and sometimes less forgiving than they should be for things that really don’t matter! I for one have nothing but praise for everyone we have had any contact with. And we can’t wait to be back in April 2023!

TripAdvisor users rated this property 5 out of 5

La Adelita Review

alikE2213MV on Jul 04, 2022

Had such an amazing experience at la adelita!! Our server Jesus was very attentive and professional. The food was delicious. Definitely a restaurant you would want to check out when staying at the Grand Palladium!

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