TripAdvisor Traveler Rating

This is an excellent resort that is great for families or for a couples trip. It is super clean and meticulously maintained. The food is excellent with lots of different options. The staff are all excellent. I highly recommended.

Not worth going, unless you’re willing to spend additional money to upgrade - or you won’t be able to get into any of the restaurants until 9/10 at night! MANY other issues also!

Workers at the bars and restaurants and à la cartes were brilliant but the hotel was old and poor and segregation between the TRS yucatan and white sands vs the colonial and kantenah was very poor we were treated poorly compared to the TRS and white sands and the fact they came over to the colonial side said a lot. The vegetarian options were very very limited and only ate pizza and chips everyday as that’s the only thing they didn’t have meat or chicken in as everything was stuff with meat and chicken. We paid $250 for a meal on the beach and the food was poor the waiter was great but the food was poor and they offered a spa day pass which was such a measly offer considering the price we paid and was very frustrating considering we were celebrating our wedding anniversary. They kept trying to squeeze more money out of us asking for extra charges and trying to get us to pay for an upgrade even though it was my wife’s 30th bday

Grand Palladium is one of the best all inclusive resorts in Mexico. Big shout out to Miguel and Ricardo at the Hacienda buffet restaurant. It was a joy to see them for breakfast every morning, great smiles and fun!! The food and atmosphere was excellent!

Janneth and Viviana were both incredible! The massages, body scrubs, and facials were amazing. Definitely worth it!