TripAdvisor Traveler Rating

Bed was horrible, restaurants were bad enough that we opted to eat off site last two days of our trip. Bars were good, beach was incredible. Will no stay or recommend again. On more than one occasion we has plastic wrap in our blended drinks. The only good thing was the gift shop had playing cards we could buy and the beach was breath taking. The entertainment was actually really good and we enjoyed the concerts and performances

Our last stay was Summer 2022, and you could tell at that time they were still struggling a little as a result of Covid. Attendance was down, live entertainment was reduced, the ala carte restaurants were not open every day, etc. Now in 2023 everything appears to be back on track, and we had a great stay. The sargassum was pretty low during our visit, and the hotel as always was doing a herculean effort to clear it away. There's excellent snorkeling right in front of the resort, with a decent amount of living reefs and schools of fishes. Although be forewarned - schools of fish attract predators, and I did see at least one barracuda. Anyway, I'll keep this short and sweet and just say that we had another fantastic stay. And very glad to see they are rebounding from the pandemic. Highly recommended.

I could write review about these guys and the Gaia Bar every day and it would never be enough, once you make a friend with a barman you never go thirsty. Any of them is amazing but those guys Benjamin, Amayrani, Luis Balam and Jorge are best of the best, thank you for looking after us

Dirty, blood stained sheets, moldy rooms, bathrooms stained, dirty and infested with black mold. Front desk/ Lobby staff are rude and will ignore you if you have an issue. I felt unsafe during parts of stay

Here is my review! We had an amazing time! Mostly everything was good. We went a With a huge group and some people had issues with their rooms such as being musty, door and safe not locking, and one room had termites, but they accommodates Mostly everyone. Our room. Was good. We got stuck with 2 queen beds, but my husband and I didn't mind. Cleaning Room service was ok. One day I forgot to leave a tip and they didn't change our towels or restock the fridge. Our hair dryer also didn't work and it took forever to get a new one. The resort is beautiful, but the beach is VERY rocky. I recommend water shoes. There is one area at the end of the beach that is pretty clear of rocks and the sand in the water is beautiful with lots of fish you can see! The buffet food was just ok. We went to poseiden and the Brazilian restaurant and they were so delicious! Staff were friendly! Watch out for blue shirts. They try to sell you time shares and are EVERYWHERE!! They have shuttle service since the resort is so huge. We stayed in Colonial and they had the most action/activities! I really liked it. White sands had all the great restaurants. The Colonial pool was lots of fun!