TripAdvisor Traveler Rating

My husband and I travel a lot, and honestly, this resort felt like a true discovery. In terms of vale for money, it exceeds every expectation. They give you everything you need to settle in, relax, and forget about the outside world. The food: excellent quality, amazing flavor and beautifully presented. The room: stole my heart, its spacious and cleverly designed, most of them set up like private villas tucked between nature, giving you the sense of privacy. The staff: truly fantastic. Everyone works hard, and it really shows in the way they treat guests. These are just some of the names we remember: Erick, Fernando, Leopoldo, Jenny, Abril, Xavier and Diana. Each one brought something special to our stay. The surroundings: absolutely stunning. You’re surrounded by lush greenery, rivers, lagoons and a natural cenote. The not-so-perfect parts: a few details could be improved for an even smoother experience. Some of the bicycles around the resort aren’t in the best condition, the minibar and coffee restock wasn’t automatic so we have to request it each time, and the toilets tended to clog easily.

Great location, peaceful spot. Our room had a leak in it and the beds could have been more comfortable. Very clean, helpful service.

Arrrieved last night, secluded hotel, takes you back in the late 90. Old stinky place. Dirty. I will try to change my room, which is horrable. Stuff is nice, but the rest is umberable..

Surprised by the size of the rooms and layout. Large, bathrooms had big skylight and several sliding glass doors. We were able to do the sauna steamroom plunge daily at the spa. Bikes were available to use though sometimes there were none and we walked the mile to/ from beach. Good was also good. The buildings have taken quite a bit from hurricanes that portions were taped off. There are crocodiles and monkeys on location. The cenote that says it's safe to swim actually had a croc that came towards our group swimming and we informed management. The beach and water were great. Would stay again.

Last-Minute Trip That Turned Into a Great Find We ended up at the Blue Diamond last minute after Hurricane Melissa cancelled our Jamaica trip. With almost no time to research, this was the only place that checked all our boxes for a couples getaway: adults only, all-inclusive, smaller, bookable through WestJet Vacations, and still within budget. It turned out to be a great choice. Arrival & Check-In: Staff greeted us at the car with cool towels and a warm “welcome home,” which set the tone right away. Our luggage was handled for us, check-in was smooth with drinks waiting, and they walked us through everything we needed to know. We were then taken to our room by golf cart. The Room: We booked a Cenote-Lagoon Junior Suite and it was incredible. Just over 1,000 square feet, private, quiet, and surrounded by lush jungle. Coatis wandered through looking curious and hungry. Wifi worked well around the resort, though cell service was hit or miss. Dining: Dinner at Ambar was a highlight every time. Service was outstanding, the drinks were well made (great Old Fashioneds), and the food was on another level compared to most all-inclusive resorts. It felt like a real dining experience, not just resort food. Getting Around: It’s about a 10–15 minute walk to the beach and pool depending on your room location, or you can hop on a golf cart. We never waited more than five minutes. Bikes are available too, though we didn’t use them. Pool & Beach: There were always open loungers at the pool, even later in the morning. Towels were stocked all day. The beach chairs filled a bit faster, but we were perfectly happy at the pool. The ocean is easy to access and the beach is clean and sandy. There’s no breakwater, so the waves can be rough when the weather kicks up. Construction Noise: There’s a new resort going up next door, so yes, you’ll hear construction during regular hours (Mon–Fri, roughly 9–5). For us it was only noticeable on the walk between our room and the pool and didn’t affect our stay. Location: The jungle setting is beautiful. It’s about 45 minutes from the Cancun airport and around 30 minutes from Playa del Carmen, which worked well for excursions. Value: For a last-minute booking, it wasn’t cheap, but we still felt it delivered solid value for what we got. Cleanliness: No complaints. Staff works hard and it shows. Service: Five stars. Everyone goes out of their way for guests, and we saw this again and again. Sleep Quality: Our bed felt very firm. It seemed new, just firmer than expected. Some rooms apparently have pillow-top mattresses, so that might be something to request. It didn’t ruin our trip, but worth noting. The Staff: We can’t thank the team enough. We didn’t catch every name, but several stood out: Juverli: my favourite bartender, full of personality. Eric: excellent sommelier with spot-on recommendations. Nick: the best cart driver. Vamanos and choo choo!! Fernando: breakfast and lunch always came with smiles and jokes. Carlos: made check-in an absolute breeze. Also, thank you to Alejandro, Julio, Bernabe, Fernando, Jenny, Dyana, Francisco, and many more whose names we didn’t catch but absolutely made an impact.