TripAdvisor Traveler Rating

Best vacations ever. The best service in the world, the best food A 10 out of 10

Spa, food, rooms and staff all amazing

The resort amenities are great, but Diana's outstanding service made all the difference. She brings so much passion, professionalism, and positive energy to her work. Blue Diamond stands out for its calm, authentic feel and amazing energy compared to other hotels in the area. It really has its quiet charm about it. I fell in love with this place!

We were disappointed to learn that due to it being low season that only one restaurant was available and the overall age of the buildings needed some TLC. The quality of the service made up for everything. 5 STAR service from Fabian, Roman, Jouse, and Edwin. Thank you for the amazing stay! - Jet Li

The hotel location is set within lush grounds of the Riviera Maya. There is a beautiful 1km walk from reception to the beach with rooms spaciously spread out along the walk. If you don’t like walking there are push bikes available throughout the grounds and also golf buggies for the less abled. That said if you walk you are more likely to see the nature, monkeys, coatis, deer, lizards, raccoons, toucans, capybara and the elusive resident wild crocodile! The hotel has a very relaxed feel and is calm and quiet. We literally felt on some days that we were the only guests, which suited us fine. Many of the rooms appeared to be unoccupied but we were told that August is generally quiet. As such the Amber restaurant was closed our whole stay but that wasn’t a problem for us. The main restaurant by the beach has a lovely outlook and the food is amazing. There is no buffet at any time so all table service from the menu which changed daily. The staff are all outstanding and incredibly friendly and helpful, special mention to Luis Pat, Fabian, Roman, Edwin, Roberto, Selina and the rest of the staff whose names escape me. The room…wow! It’s like you have a large apartment. The aircon is superb and well needed, twin showers and an outside plunge pool. The room was cleaned everyday without fail and fresh bedding and towels daily also. The cocktails are all freshly made and are all very nice. We sampled a few. The negatives, these are minor to us but want to be transparent. The beach is constantly covered in sargassum. This isn’t just this hotel but every hotel. The workers labour long hours trying to clean it and as soon as it’s gone, it’s back. The Spa needs a bit more attention. The relaxing ‘jacuzzi’ pool doesn’t blow air. So it’s just a pool with a water bed. The rainfall shower experience wasn’t the experience we hoped for, it simply trickled out. The hamman steam was great. The sauna though has no inside handle so it’s only mildly warm as the door can’t be shut. We weren’t here for the spa experience so weren’t particularly worried about it. The gym is nice with a good outlook but again the equipment could be updated and some repairs needed. Parts of the hotel are looking tired. Is it the flashiest hotel in Mexico? No. But it is one of the few hotels I have stayed at and would return to. Many of the guests have said they have been multiple times and keep on returning. If you want a relaxed atmosphere with no party people, great food and surrounded by nature, this is a lucky find. Can’t wait to return.