TripAdvisor Traveler Rating

We loooooooved our week here! We practically had the place to ourselves since it was their slow time in August. We were a bit worried about the humidity but there's a great ocean breeze that comes through everyday and we brought little personal fans and that worked great. The food was fantastic! The pool was beautiful & wonderful! The day beds by the pool were great & snorkeling at Horseshoe Bay was a great surprise included with our stay! Also enjoyed Monday night's Mexican food & dancers & Mariachi band. Loved our large room & the AC worked great. The best part was the amazing staff; Israel, Louis Pat, Ana, Kara, David, Bernero & the bar tenders & maid service. We can't wait to go back!

This place takes you to an incredible state of relaxation, the green areas, the large windows and the incredible views are some of the qualities that this place has, full of a very warm and attentive staff that allowed me to carry an extremely pleasant stay. I was only a scant 4 days that allowed me to enjoy a little of what is in this beautiful place, being only adults the quiet inside is wonderful. The food is excellent, the activities like the sushi class are a lot of fun and you learn something new, swimming in the cenote is a very different experience, everything has pleased him, I hope to come back soon.

Blue Diamond was a wonderful hotel with a few flaws. Overall, we had a great time. It was relaxing, beautiful, and unique. This is not like the other hotels in the area with hundreds of rooms, buffet food, and loud, drunk, guests. Pros: - Grounds - There are multiple cenotes, dense jungle, and tons of wild animals wandering around. - Food - it was fresh, tasty, and unique. There are warm pastries in the morning, delicious wings for a snack, and stunning entrees for dinner. - Service - the staff were friendly and fast, ensuring perfect service. - Beach - There are wonderful chairs and beds and it is very quiet and private. They also do a great job cleaning up the algae that washes up. - Activities - A wonderful snorkeling trip is included in booking and there was a live performer at dinner each night. Cons - Air Conditioning - There was AC in the room but it was very weak, we could not get the temperature below 85 degrees. The restaurants did not have AC and did not have fans. - Bikes - They were not in the best condition with most having flat tires or chains fallen off. - Pools - The one by the beach has loud music playing and the one by the spa does not have any food or drink service. So it was hard to find a spot to be able to read and relax while also having food/drink options. - Spa - Skip this. I had an 80 minute service which was $200 but the service actually only last 55 minutes. - Maintenance - We had a shower that didn't work and someone came to fix it. He said he didn't have the right tool and would come back and we never saw him again. - Restaurant set up - the ceviche restaurant was closed and we were not informed up this ahead of time. The other two restaurants switch off each night for dinner service, but I wish they were both open for all meals so you could chose. Tips - Take the golf cart. Do not be afraid to use this service - its included - Skip the spa services but use the spa facilities as they are wonderful - Ask the front desk to break the big bills you got at the airport so you can tip throughout your stay. - Book through Costco if you have a membership. You will save a lot of money :)

What a relaxing weekend getaway. My wife and I are so glad we picked this place for our well deserved couple’s weekend trip. We were looking for a quiet place away from the tourist hot spots of Cancun and Tulum and this hotel more than did it for us. The staff absolutely made our stay so welcoming. Everywhere we went they remembered our name. Starting with Nelly and Stephanie at front desk giving us a nice welcome with a drink, cold towel and rich chocolate. Raul our bellboy taking us to our room as well as back and forth from dinner, always very friendly and engaging. The staff at Aguamarina is simply the best. Roman is by far an excellent and courteous individual. He made my wife and I feel so welcomed either at Ámbar or Aguamarina along with Florentino, Luis P, and Dagoberto who always supplied us with great habanero salsa during our meals. Yes they only have one restaurant opened during low season but they certainly switch up the menu enough to always provide different options. The sushi was always on point and most of their dishes are very cohesive in flavor and presentation. The rooms are great and spacious. We enjoyed the private pool and the rain showers the most. We appreciated having our mini bar stocked every day and got extra bottles of water when we asked for more. Housekeeping did a great job cleaning our room everyday while we were out so we’d comeback to a clean room. We enjoyed lounging in the daybeds by the main pool and didn’t have to worry about claiming a spot early although I’m sure things may be different during high season. We rode the bikes up and down the resort everyday and my wife really enjoyed that especially when we bumped into a full family of monkeys crossing the road along with a capybara. We really enjoyed this place to the point where we hope ownership and management are planning on investing in some much needed upgrades. Some of the wear and tear is really due to being close to the beach and the weather but things such as stairs, public bathrooms, replacing some of the worn out bikes, usb ports in the bedroom, overall lift to the main structure at Aguamarina and surrounding facade are definitely needed if the plan is to continue to claim they are a luxury hotel. Putting it plainly: if the same focus of the immaculate maintenance of the grounds is placed in all aspects of the resort I don’t see how we could not plan to book this hotel again and again for future stays.

This ultra-luxurious couples resort in the jungle was originally opened by Mandarin Oriental in 2007 and taken over by Blue Bay in 2011, the Blue Diamond Resort has seen a decline in the overall property and lacks the required maintenances issues, leading to a need for a major renovations. The resort faces issues like faulty lighting & electrical, water leaks, air conditioning, door hardware, and plumbing fixtures issues. Situated on the Riviera Maya Beach, it offers a tranquil retreat for couples, enhanced by luxurious amenities such as a pool, spa and fitness centre. The resort's grounds are well-maintained, and the à la carte dining is praised, though you’re limited to one restaurant opened per meal. While staff generally provide excellent attentive service, some instances of rudeness have been noted, like our guest-room bar man. The resort requires a significant investment to restore its former glory, raising the question of whether Blue Bay will commit to the extensive renovations required.