TripAdvisor Traveler Rating

Blue Diamond Luxury Boutique is a really beautiful and peaceful place, perfect if you just want to relax and disconnect for a few days. The whole property is surrounded by nature and big open paths, so just walking around already feels nice. The rooms are super spacious, comfortable, and very private. One of the highlights is definitely the atmosphere; quiet, calm, and far from the typical crowded resort scene. It’s perfect if you’re not looking for parties or loud entertainment, but rather a more serene and intimate stay. Food was definitely a highlight. There’s a good variety and the quality is better than what you usually expect from an all-inclusive. The service at the restaurants is also really good. That said, there are a couple of things that could be improved. Some maintenance details could use a refresh to match how beautiful the place is overall. Also, the beach has sargassum so this can affect the experience if you’re hoping to swim in the ocean.

Everything was great. Amenities were luxurious. Only gripe would be water temperature and climate control in room. Overall wonderful experience.

Very quiet and cozy, with nice people and a pleasant ambience. The only down side was the sargassum on the beach, but we would definitely come back in another season

The hotel is truly beautiful! There are a few maintenance details that, if improved, would make a big difference in the overall experience. That said, we still had a great stay... the food was delicious, the servcie was excellent, and everything was clean.

I decided to try the Blue Diamond this year after staying at The Beach Front (Fives) hotel last year which is priced similarly and is very close in proximity to the Blue Diamond.  I was looking for an experience to make up for what The Beach Front lacked which was a swimmable ocean, unimpeded with rocks beyond the waterline.  After my weeklong stay at the Blue Diamond, I experienced several things that were surprising for a hotel labelled as a 5 star.  I feel that if ownership made some changes, a stay at this resort could be so much better.  Much of my review is based on comparing the Blue Diamond to The Beach Front.   The Blue Diamond property is quite striking and well maintained.  It is magnificently quiet with lots of areas to explore and lots of wildlife.  The rooms are spacious, even the entry level patio junior suite where I stayed. The staff were very friendly and helpful. This resort falls short for several reasons.  First to mention is the area down by the main pools and beach. The patio furniture was badly aged, deteriorating and crying out to be replaced. All of it. There was rusted metal, many cushions were ripped with stuffing showing and loungers sitting out with fraying fabric.  I was genuinely worried it was going to tear and I would fall through. The beach bar itself has random pieces of metal sticking out and looks very basic and aged.  Also, the state of the patio deck was quite alarming with floorboards raised and looking like it hadn't been stained or adequately maintained in years. The railings were dangerously loose and cracked in several places.  A metal bar from the railing fell out when I barely touched the railing.  A staff member witnessed this and had a good chuckle. The main pool area of the hotel was 3 star at best and unfortunately, it’s the location where many guests stay during the day. The food was decent but not highly curated when compared to my stay at The Beach Front resort.  The bread used in some dishes like the eggs Benedict, eggs Florentine and avocado toast had a brittle texture like gluten-free bread can often exhibit  Some dishes did not have much flavor.  On the other hand, the soups were consistently outstanding. The Ambar restaurant was significantly better than the Aguamarina restaurant at the beach. When it came to the drinks at the beach bar, they were 4 star quality at best.  For example, I ordered a Mezcalita at the beach bar and it was a straight tequila drink with no mezcal.  At the Ambar, the Mezcalita was outstanding.  The composition of the drinks varied significantly depending on the bar tender and what alcohol was available to them at the time of order. Top shelf alcohol should be the standard at a 5 star resort. They had many bottles of it set out but most of the time, resorted to lower quality liquor. This is something you would expect at BlueBay Grand Esmeralda but not at BlueBay’s upscale Blue Diamond Luxury Boutique Hotel.  It would be nice if the drinks were more curated, consistent in quality and always served nicely garnished.  It would make the experience so much more memorable.  I noticed they had garnish materials such as dried oranges at the bar but never used it.  You may have to be part of the exclusive “Circle One” club to have that experience.  Another thing I strongly disagree with when it comes to a 5 star resort is having different levels of class (privileged, elite etc).  I never saw one person sit in the exclusive Circle One area for the duration of my stay.  It’s great to have different room types, some more expensive than others, but I should not need to be upsold to have an actual 5 star experience at the bars, restaurants or at the pool. The service was decent most of the time, but there were a few days when they did not come around at all to offer drinks at certain areas of the pool. I didn’t let this bother me. I had a few issues with the room.  On booking, I had requested a room with two beds and upon arrival was provided a room with one bed.  The hotel was great at arranging the move to a new room.  The new room was not without issues - Half of the lights above the patio doors would not shut off, despite them all being on the same switch as the ones that would shut off. I had to sleep one night with the lights on. The following day, the maintenance team worked on the lights for an hour and could not fix the issue, so disconnected the power.  They never came back to get the lights working again. The day after that, the air conditioner stopped working and I advised the front desk that morning.  It was not resolved by 5pm so I had to call again and was told they were on the way.  I was wanting to get ready for dinner but had to wait over an hour and a half for them to come and fix it.  While they did fix it, the room never cooled off adequately for the remainder of my stay.  Lastly, the towel service was very erratic.  One day, they did not leave a bathmat or hand towels.  The next day, they only left two bath towels and no face cloths but two bathmats. The beach was nice and sandy. They worked constantly to try and manage the seaweed. This was an uphill battle as there is so much of it and somedays, it was almost in vain to attempt to clean it. Overall, I had higher expectations of this resort, especially the experience at the beach/pool.  If they were to invest a modest amount of money on proper repairs and new furniture and improve the drink quality and presentation, it would make a huge difference.  Also, be prepared to pay if you will be departing the property after 1pm on the day of your check out.  I can understand a fee if you hold your room beyond check out time, but the hotel should have some grace if you return your keys but remain on the property a bit longer.  The $20 USD/hour fee is quite a lot to charge so simply wait at the hotel until the prescheduled time your departure taxi.