TripAdvisor Traveler Rating

To start this review you have to know that the heart of this hotel is one hundred percent its staff, the hotel is so bad, it is important that you know that the rooms are somewhat far from the beach, however the areas are so green, full of animals that I don't know how to describe the peace of this place, we come from the big cities and stress and finding this resort full of good attention and a quiet atmosphere seems a plus to us. Yes, I recommend it.

First the positives: The staff is really great. Very helpful, polite and kind. The setting is beautiful. The landscaping is top-notch and very beautiful. The food is amazing. Negatives: My room was literally a mile from the beach, which I only found out upon check-in. There were very old rusty bikes available to get around the resort. I was also told that I could call and get a golf cart to take me wherever I needed to go. It only happened once. I waited and waited and eventually gave up and rode a bike at night after having several drinks (I had to sign a waiver that I would not ride the bikes after dark). All of the pools and hot tubs (including in the spa) are the same temperature: ice cold. The infrastructure seems very dated. I had what looked like a beautiful shower with three showerheads. The only problem was the only one of them supplied hot water. There was an outdoor soaking tub included with my room. But again, no hot water. Room service is not included in the “all inclusive.” It’s $20 for each order (which I DID know in advance). There is no wait staff at the pool area. It’s a minor inconvenience, but you do have to walk up to the bar each time you wanna drink.

We have been to this resort for since it change from the Mandarin to the Blue Diamond. We were always impress with the food, service and how clean they kept the place. The 3 restaurant, all a la carte (beafast, lunch and dinner) were great , lots of choices. We had not been since the pandemic of 2021 and finally made our way this past December. What a let down! We spurge on a Casita on the beach but the bathroom was a reck, floor broken up and fix on the fly. Looks like they got water every where and they did a poor job fixing.A the price we paid, it was extremely disapointing.Then, they had 1 restaurant open per day, the 2 other ones closed. The menu is half of what it was and the food is not nearly as good as it was. 3 umbrellas on the beach for all, none on the roof top of the casitas. We will never go back. They got to put serious money to reinstate the gloory of the 5 stars hotel. This is now a disapointing 3 stars1 Mrs J Major Coulter

The relaxing atmosphere that surrounds you in this paradisiacal hotel is wonderful, although the days we were talking have been a little cloudy have been incredible, we did not miss going to the cenote or the areas in the SPA with a hot pool It's relaxing. In aquamarine they have beds that are undoubtedly a jewel, sleeping in them listening to the waves is another level. RIB's tacos are exquisite and the service is very good. We are really happy everything has seemed fabulous to us.

Since 2014 we visited Blue Diamond approximately 4 times a year. We stopped going because the staff who knew us were going elsewhere. We decided to make a reservation and try it again because we missed the atmosphere of an adult only experience. To come to the point we never went because of a horrible experience with the concierge and hotel manager. In email conversation with the concierge I requested an umbrella in the room because of a medical condition called vitiligo. I cannot sit directly in the sun because of lack of pigment in large areas of my skin. I have in the past always been accommodated. But not this time. I was told only the beach front casitas get umbrellas. I asked her to speak to the manager and she again said no. We therefore canceled the reservation and made one at a nearby hotel. My point is if they couldn’t accommodate a simple request what would the rest of the experience be like. Blue D