TripAdvisor Traveler Rating

We had a fantastic time during our stay here. All the entertainment hosts were great. Alejandro, Fernanda, Meriam, and Albert were all very good. They were fun and made sure that we were also having a great time during volleyball, water polo, or whatever event was planned.

Entertainment Team: Alejandro, Fernanda and all the new members that were in there first week while we were there were fantastic! They kept us entertained from earlier hours in the morning to late at night. They work hard all day to make sure everyone is enjoying there stay! While we were there they kept us entertained with volleyball twice a day and tournaments once a week. They make everyone feel welcome and allow all abilities to get involved and have a good time. Bali Bed Team: Anastacio and Albaro were great and looked after us all day, they helped us out every morning by setting up our beds and made sure we were able to enjoy our day. Also when we left some items on the bed they always made sure they found it back to us! Cinthia and Suemy worked hard every day to make sure we were topped up on our drinks and well hydrated! Personal Butlers: Ana, Anturo, Alejandro and Julian were very tentative and made sure we had everything that we needed all the time! They made sure that we had dinner booked every night and sorted out our celebration for my brothers university results! La Sandwicherie Staff: We ate Breakfast and lunch these most days and they made sure everything was good. Gabriela was always helpful at getting our table ready for 4 and welcoming us into the restaurant! Sadly I didn’t get the name of the lady that cooks eggs there in the morning but she was very fast and efficient with your order and by day two she knew what you would want without asking! All the waiters there were very helpful? The rest of the staff throughout the resort were amazing at looking after us throughout our stay! The shuttle team and victor were fantastic at getting us around the resort on time. Finally Nelson at Klay Talay was a standout waiter and was ver helpful and friendly. On our last night he got the chefs to make us a special dessert to say goodbye and wish us safe travels.

The service from staff is second to none. Our concierge, Andrea, was excellent and you'd do well to get acquainted with yours as soon as you can, you have to book restaurants through them and Andrea was a mine of information and advice. Our room was clean and spacious and quite well equipped, the staff again proving themselves very attentive. The outside areas were scrupulously maintained. The food was adequate though a little 'tamer' than we had imagined, we had hoped for a more Mexican experience. We took a couple of outings to Mayan ruins that , with hindsight, were quite expensive, but were well hosted and very interesting. The guides were passionate about their subject and very knowledgeable. You also have the opportunity to book dining experiences. Typically you'll select the event and your table is reserved by purchasing a bottle. Prices start at around £40 for a bottle of tequila. Your table is separate from other diners and quite close to the evening's entertainment. You get a tablecloth too. We booked one of these tables on our last evening and found the event had been significantly oversold. We were left standing in line for 20 minutes or so with other unplaced guests, I was in fact asked to move because I was spoiling the view of the entertainment for other guests. We were eventually plonked on a bare table that was practically in the sea and off to the side of the stage, no cutlery, no tablecloth and no service (despite my wife tackling the maitre de) we eventually got a couple of warm rum and cokes from a waiter who was clearly miffed that extra tables had been dumped on his patch. Out 2 previous dining experiences were good but clearly things can go awry. We'd read in some previous reviews that the beach has issues. In fact we were still seeking reassurance from our agent while en route to the airport, That reassurance was received and we'll be taking that up with TUI in due course. In our opinion their rosy descriptions do not accurately describe the beach at this resort. This is a subjective opinion and ours is that the beach is pitiful, it is not a 'swathe' of golden sand by any stretch of the imagination, it's a narrow strip separated from the sea by a low concrete wall, if you do make it to the sea, (nobody seemed inclined to risk it while we were there bar the odd individual.)it is very rocky underfoot. There are also strange constructions in the sea that aren't very aesthetically pleasing, we had been warned about these but you shouldn't underestimate how intrusive they are The area is plagued with seaweed though staff work like trojans to clear it. The white jetty (you can see it in the picture) is derelict and closed. On the beach that is accessible the sun loungers and day beds are tightly packed and towels appear on them ridiculously early in the morning. In our experience they're all gone by 08:00. If you are expecting to experience beautiful sandy beaches and frequent dips in the sea you will be very disappointed, it is a pool holiday and competition for space is fierce, We mitigated this by using the Driftwood facilities next door. So, in summary. Staff are terrific, onsite facilities are good but if you like the beach this is emphatically not the resort for you, it's a long, long way to go to sit by a pool (assuming you can get a sunbed). Our experience was not of a dream Caribbean holiday of sandy beaches and balmy seas which we expected, it was a pool holiday with fierce competition for space. The attentiveness of the staff alleviated our disappointment, to a degree, but will not be back and will be taking up the state of the beach with TUI.

Thanks for the staff of entertainment team elber, Fernanda, Benjamin,Alex, and Miriam for the amazing job, we liked very much the coconut painting, volleyball and the food was very good.I recommended do all the activities with the team of entertainment

Wow what a holiday!! Elber what a rep!!!! He is absolutely amazing, the energy he brings is insane and always so fun and bubbly he is a credit to your resort! We love him!!! All the staff are wonderful and so helpful they all cannot do enough for us. All so friendly to us. The food is amazing too !