El Dorado Seaside Suites reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13986 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fun times in Cancun!!

jwill4u (Valrico, Florida) on Jul 13, 2024

The visit was for my 55th and the staff really made us feel welcome and special. My Son and I enjoyed the resort and the other things the resort had to offer. Maria, Fernanda, Carlos, Gabo, Alexandro were amazing and really made us feel like we were special and went out their way to fill our day with activities. Most of the restaurants were good but don’t get caught up with buying the premium steak and seafood. Overall great experience for us.

TripAdvisor users rated this property 5 out of 5

Thanks to Rosy!

Janie L (Austin, Texas) on Jul 12, 2024

My husband and I always return to Seaside Palms at least twice a year. This past May was our 30th visit here. So we wanted to just write this review to give our sincerest thanks to one member of the El Dorado Seaside staff Rosie Padilla Lucio for her remarkable effort in assisting us in resolving an issue with our private transportation. On May 30th, our flight was delayed by 6 hours due to the weather. So, when we finally arrived at the Cancun airport , our private transportation we had paid for was no longer there. After about a 25 minute long discussion with the Lomas representative & several phone calls, we had not choice than to have a van transport to the hotel. For some, this would normally not be an issue but, both my husband and I both have back problems so we always choose to pay for private transportation making the trip more comfortable ride. So finally after 1 hr+ drive we arrived at the hotel at 9 pm instead of 5 pm. After a very long & tiring day, we were just ready to get to our hotel room and go to bed. The next morning, Rosy knew of our private transportation issue and quickly took action. Though it was not in any way Rosy's fault, she apologized for the problem we had has with our transportation, she contacted Lomas Travel and reassured us that on the day of the our departure we would have our Lincoln Navigator. This young lady is truly a genuine caring person and a great asset to El Dorado Seaside. We are always treated like family when we are here. Rosy assured us that this would never happen again and when we book our next trip she would make sure our private Transportation would be waiting for us. Thanks again Rosy for all your efforts & we will see you soon. Janie & Howard L

TripAdvisor users rated this property 5 out of 5

I’m here for a good time, not a long time.

Savannah C on Jul 12, 2024

Had such a great time. Everyone was so friendly. I will be coming back. All the staff was amazing. Luis Benjamin Maria Jorge I enjoyed the walk to the turtle sanctuary. All the food was great (I got a tomahawk steak) Our swim up pool room was so cool as well.

TripAdvisor users rated this property 2 out of 5

awful will not go back there it was not a good experience at all We went for my 60th birthday

franklin b on Jul 08, 2024

don't waste your time or money the resort was beautiful but food was horrible overall maybe a 2 star at best I expected more from this place. We have been to a sandals resort and it was awesome 10 times better than this resort. I guess you get what you pay for

TripAdvisor users rated this property 5 out of 5

Brilliant hotel!! So pleased we didn’t cancel!!

Gillian M on Jul 03, 2024

And to think I nearly changed hotels after reading reviews! So pleased I didn’t. This hotel was more than I ever expected. We went through Tui. Arriving at Cancun airport was the horrific part. Total chaotic scenes, no sign of end of queue to get through passport control, 2 hours 20 mins to get our passport stamped. When we eventually arrived at the hotel we were quite battered by the long flight from Newcastle and the airport experience. The team at the hotel checked us in fast and within minutes we were transferred to our upgraded sea view room in a buggy. Room was lovely and the view over the beach was perfect, felt like paradise. We were met by the local raccoons and iguanas quite quickly who were friendly enough. We always had room service for breakfast, great choice and always lovely. We booked into mi casa on the seaside side twice and also Klay which was serving Japanese cuisine during our stay, both lovely. We also tried driftwood and that too was nice for lunch. Enjoyed homemade pizzas, and the nachos were lovely. Frontera bar was also nice for snacks. On an evening we normally went to the outside bar and listened to live singers, the staff were great and we had seat service. If you’re hot! Go to Picadily bar, air con was excellent! We met the hotel cat, very friendly, disappointed that monkey didn’t make an appearance. I have never been to a hotel where everyone was genuinely so friendly and helpful, the staff are a credit to your hotel. Wouldn’t hesitate to return, even with the awful airport at Cancun.

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