All inclusive

Bahia Principe Grand Tulum

Riviera Maya 4.0

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Overview

Located in the paradise of Mexico's Riviera Maya on the Caribbean shore, Bahia Principe Grand Tulum's natural exotic surroundings create an adventurous resort with an array of family-friendly activities. This grand complex offers activities designed to keep guests entertained at the pools, on the beach or throughout the resort.

Added value

WestJet Vacation guests of Bahia Principe Grand Tulum receive preferred green fees at PGA Riviera Maya golf course, contact proshopgolfmex@rivieramaya-golfclub.com for additional details and to book your tee time.  Club rental and transportation to the course are not included in the green fees and are available at an additional cost should they be required.

Guests of Bahia Principe Grand Tulum have access to common facilities and specialty restaurants at Bahia Principe Grand Coba.

Other Fees: 1.65 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

978

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Balcony or Patio

2 Bedroom Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • No more than 5 guests in the room
2 Bedroom Suite
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Balcony or Patio
Additional details

One room with 1 king bed or 2 double beds, plus a double sofa bed in the other room.  Each room with their own television, toilet and bathroom (one with bathtub and one with a shower).

Premium Superior
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Premium Superior
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Balcony or Patio

Premium Superior Ocean Front
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Premium Superior Ocean Front
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Balcony or Patio

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Organized games and activities

Kids Club

Open daily.

 

Age range: 4 to 12

Type Amenities
Lobby bar Bar, Lobby bar
Entertainment bar Bar
Wet bar Bar
Poolside bar Bar
Hacienda Doña Isabel Nightclub

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property

Internet

  • Business centre available ($)
  • 24 hr Wi-Fi

Type of restaurant Type of cuisine Open for Additional Information
Yucatan Buffet International Breakfast, Dinner, Lunch
Don Pablo À la carte Gourmet Dinner Dress code
Tequila À la carte Mexican Dinner Dress code
Las Gras Tortuga À la carte Brazilian Dinner Dress code
Las Olas Snack bar American All day dining, Snacks

  • Rooms: 978

  • Fitness centre: on site
  • Fitness classes: on site ($)
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics

Playa Aventuras Akumal Ctra. 251
Chetumal Cancun km 251, Mexico 77760
00-52-984-875-5000
95 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic drinks

3 à la carte dinners for 7 night stays and 4 à la carte dinners for a 10 night stay per week at a choice of 7 specialty restaurants (reservations required)

Pools

  • Jetted pools: 3
  • Outdoor pools: 3

Golf

  • Golf: on site ($)

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Bicycles: on site
  • Tennis courts: on site

Other activities

  • Casino: on site ($)
  • Daily activities: on site ($)
  • Sunbathing terrace with whirlpool

  • ATM
  • Concierge
  • Giftshop
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Wedding facilities available ($)
  • Free Wi-fi in the lobby

Location

Address
Playa Aventuras Akumal Ctra. 251, Chetumal Cancun km 251, 77760, Mexico
95 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Amazing customer care!

Paige K on Jan 25, 2023

We recently Travelled to the resort for New year and I was blown away by the level of customer service it was amazing! My son is only 3 and has very strict dietary needs, in the lead up to us arriving the hotel management team liaised with myself via email and understood and met all the requests we made. We arrived at the hotel quite late at night but was greeted by a wonderful lady called Victoria who became our personal point of call for anything we needed for my son, she was available 24/7 via WhatsApp. She arranged a meet and greet the next morning With the hotel manager and the executive chef who talked us through how all my sons meals would be prepared during our stay and he ensured everyone would be aware so no need to worry when going into the restaurants, they also let me bring my own food into the hotel as they couldn’t provide certain brands etc, they stored and prepared everything as requested to meet our needs. All the staff went above and beyond and was a credit to the hotel I would highly recommend the resort for anyone who has children with complex needs as they provided so much care and attention to detail to ensure we had the most relaxing enjoyable stay possible. We will 100% go back again and look forward to it the hotel did not disappoint at all!

TripAdvisor users rated this property 5 out of 5

Excellent beach vacation

2096nikm on Jan 24, 2023

Overall we had a wonderful experience, it had everything we needed for a week, and we would go back. The atmosphere is family friendly and laid-back, not a party scene. *What follows are in-depth about our experience for those who like details. Really all my complaints/suggestions are very minor. 9.5 out of 10 *Warm water, sandy, shallow areas, and lots of room on the beach *It's a huge resort and I'm guessing not close to full, so there was room, food, service, towels, shows, transport, etc for everyone. *The pools are very cold, much colder than the ocean. Hardly anyone was in them. This would be #2 on my improvement list. *Drinks are generally good. Bartender skills/knowledge vary, but they are willing to take directions. They are not full strength at the all-inclusive price, but when you start drinking at 10 in the morning this is not a bad thing. *There is a lot of variety at the buffet, and quality is always okay, occasionally a dish was very good. Labels for food were often missing, wrong, or in the wrong place. If I was to pick my #1 thing for the resort to improve this would be it. Very frustrating not to know what the food is or to have to ask all the time! *Give yourself time to get around. The resort is big, and restaurants may be on the Coba side. There are various shuttles with different routes. A few maps exist with route names/numbers, but don't expect the shuttles to have those names/numbers on them. Ask the drivers. *A la carte restaurants -keep your expectations low: Teppanyaki Japanese, Hindu Thali, and Le Gourmet were good. Tequila Mexican wasn't much different from the buffet Mexican. Maybe it's regional differences, but I enjoy the Mexican restaurants at home, and what I had at the Cancun airport, much more than the resort. *Housekeeping cleanliness was good enough, but we had to ask specifically for some basic things like refilling as the tissue box, doors were not wiped, floors not wiped, and sheets were strangely not covering the foot of the bed. *Some quirks like bathroom light sensors positioned so that they turn off either very quickly (room) or while you're still standing at a pew (lobby); many unlabelled light switches. *Our bathroom was not a room, just slightly separated from the sleeping area. Toilet has its own stall, but the door is glass, and not quite mirrored enough. Ask questions about your room if you're not intimate with your roommates. *The environment feels safe, but use the in-room safe, keep valuables secure, and don't flash wads of cash like a woman in front of me at the pool bar line up with a thick stack of USD. *Shows: We enjoyed the Black Bird Beatles musical, and each of us liked at least parts of the Origen show. The Fiesta Mexicana was a pleasant surprise if you get into the spirit of it. Be prepared for limited food options and long lines. If you are a vegetarian or have other dietary requirements, it might be a plan to eat at the buffet before you go. *Activities: we joined the bike tour a couple of times, with different leaders and it was a different experience. A nice way to get out and around. There seems to be a good variety of things to do but we didn't try anything else. *Staff were almost all lovely and keen. Of course there are always a couple of people who are more bored or dialing it in. Knowing a few words of Spanish helps a lot. Most staff spoke and understood enough English, but sometimes it required talking to someone else. Some strange behaviours like asking us twice whether we wanted coffee but not actually bringing it. *The BP app for information and registration is clunky and incomplete. For example, we registered for our shows, and it showed the location for some but not all. This would be my #3 area for improvement: an orientation, guidebook, information, communication, labels, signage, etc. *The alignment between the resort and the tour agency and the transportation company was not very good. The resort could do more to provide information about available resources on site. *People were generally well behaved, but there are those who smoke in crowds and lines, don’t wash their hands after going to the bathroom, hold up their phones for long periods during shows, go ahead of others who have been waiting to take spots on the shuttles, think that we all want to listen to their music on the beach, etc. The resort could help by establishing, communicating, and gently enforcing norms. *I had been to the BP Grand Akumal several years ago so I knew what to expect. If you just reduce your expectations a tiny bit you will have lots of room to be pleasantly surprised. I would call this 4 star by most standards, not 5. *We had both been to the area before and were looking for a recharge so we didn't feel a need to leave the resort. There are some shops if you want souvenirs, and they seemed to be of good quality, but expect tourist prices.

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