Located in the paradise of Mexico's Riviera Maya on the Caribbean shore, Bahia Principe Grand Tulum's natural exotic surroundings create an adventurous resort with an array of family-friendly activities. This grand complex offers activities designed to keep guests entertained at the pools, on the beach or throughout the resort.
WestJet Vacation guests of Bahia Principe Grand Tulum receive preferred green fees at PGA Riviera Maya golf course, contact firstname.lastname@example.org for additional details and to book your tee time. Club rental and transportation to the course are not included in the green fees and are available at an additional cost should they be required.
Guests of Bahia Principe Grand Tulum have access to the facilities and restaurants of the Bahia Principe Grand Coba (except buffet restaurant).
(Great Sankey, United Kingdom)
Sep 16, 2023
We got a premium superior room and stayed in villa 33, perfect location only a 2 minute walk to the main lobby / main pool & buffet etc. Lovely room and cleaned every day, mini fridge was stocked up each time something was used it was replaced. You’re also able to use the app to request extra things.
Food - there was themed nights each night for the buffet, we enjoyed it and found there was always something for everyone! Just a good all inclusive buffet!
A la cartes - we had 7, we found the best ones was the Grand Tortuga & the Italian. We also went to the Mexican which we weren’t a big fan of as this was more of a buffet, and we went to the Indian which again was okay but we didn’t think there was a lot of choice.
We also went to the food truck in the day which was lovely.
Entertainment - the entertainment at the main pool in the day was good and very upbeat. At night it was okay, some of the shows were good such as the fire show and the urban show.
Pools - there’s a main pool which is a party pool and did get closed 5 times over the two weeks due to people throwing up in it which is expected with the swim up bar ?? there was another pool right next to this so it was fine! There’s also a quiet pool, kids pool and another pool next to that!
Dolphins - they do have a dolphin pool nearer to the kids pool area, (no negative comments please). They have 5 dolphins and they are all rescued and well looked after. They do a free dolphin show at 10:30AM every day and you can swim / interact with them etc for extra.
Scuba aquatic - there is a beach club just past the dolphin pool and the scuba aquatic club where you can rent out the paddle boards and kayaks for an hour every day for free. We only did this once but we really enjoyed it! You can also pay to hire out the jet ski’s.
We did XPLOR which I’d definitely recommend, we did the evening one and booked through tui and this was really good.
We also did the Catamaran tour to Isla Mujeres; we booked this in the lobby with the company Coming2 and we couldn’t fault this.
We also went to the akumal monkey sanctuary, we booked direct through their website and got transport with them. We forgot to take bug spray so ended up with lots of bites but would definitely recommend it.
The only negative I would say is there isn’t air con in a lot of the places, it is cooler in the a la cartes but all the other areas are very open so air con wouldn’t work here. We gradually got used to it and it was fine! We did also take hand held fans which helped at the start! We also took thermal cups to keep the drinks cool throughout the day as the plastic cups are really small and drinks melted straight away.
A special mention to Edwin the waiter in the main buffet, he was amazing and went out of his way every day when he seen us to make our experience better so look out for him!
Food Poisoning and Covid unfortunately
(Cardiff, United Kingdom)
Sep 14, 2023
It is such a shame I have to write this as I don't normally write bad reviews but I feel that I wouldn't want anyone else to suffer like we did.
This resort is beautiful from the pools to the rooms, beach all the animals running around, it really is but unfortunately the buffet restaurant lets it down.
I contracted food poisoning 4 days before coming home, I would say if was from the buffet restaurant and basic food hygiene not being implemented. The food was always luke warm which in the heat of Mexico is only going to make people ill, I tried really hard to find hot food but it was always the same this is where I believe I caught the food poisoning.
I used hand sanitiser but this buffet restaurant does not make people use it before entering the restaurant. Last time we went to Akumal everyone used it before going in but not here.
The a la carte restaurants were all lovely and also the buffet at the Coba was nice and clean and food served hot so if you are going here try use Coba.
My husband started feeling poorly the day before we came home and I thought he was getting the same as me but once home we tested and all 3 of us had caught covid while there. I will never forget the drive home from the airport feeling so ill, I don't wish that on anyone.
If some food hygiene changes could be implemented and the use of sanitiser I think this would at least try to stop people getting ill, it is the hotels responsibilty to do their best.
I couldn't return to this hotel again as I wouldn't want to take the risk, such a shame because it could be amazing.