TripAdvisor Traveler Rating

Well, we’ve been coming here for the last few years and it’s always been a memorable one every time better than the last!!!!!

Well where do I start … we been here 14 nights with friend and have had the most amazing experience . From the moment we arrived checked in was easy upgraded us as we was here to celebrate friend anniversary. Bags taken to the room. Staff so welcoming friendly . Room spotless cleaned every day fridge stocked daily . Plenty choice with restaurants and buffet. So well looked after when booking excursions use the Cancun adventures Fresh towels every day round pools very good choice of drinks . Entertainment was brilliant the entertainment staff was so good got everyone interacting . Free water sports was great even hired jet bikes. Only 1 down side and that was evening bar struggled as the hotel was still rebuilding the main bar after storm. Thank you Tulum we had an amazing time

Disappointing. Many restaurants you couldn’t book into despite trying to book 10 days in advance. A number of diners in the days were simply never open. The main lobby bar under refurbishment including the arcade machines for the kids. Operator’s response, classed as ‘down season’ in the T&Cs, and didn’t feel that it was necessary to make you aware. Given this there was not available seating in the evening meaning we had to sit on sunbeds. Room was incorrect upon arrival. Also bed was wet, kids bed not made up. They eventually agreed and moved us, really rude and dismissive. Food at times was cold and overcooked in the buffet especially. The hotel provided day passes to locals, there was up to 800 locals on our second week meaning they flooded the minimal facilities open and pool area, so despite being ‘down season’ even though we booked peak school holidays, they allowed for hundreds of day guests. Tour operators response, ‘that’s the hotels prerogative’

Loved this beach! The grounds were lush and well maintained. The extensive resort was brimming with life - flowers, birds, iguanas and trees. The food and service were top tier! We were happy with a room that overlooked the beautiful grounds. A large market was in the compound. Enjoyed our Xel-ha excursion where we snorkeled, cliff jumped, encountered dolphins and had a fantastic buffet! We would definitely return!

Fabulous holiday, great staff, just need to upgrade room