TripAdvisor Traveler Rating

We arrived here the end of May and spent 10 days in the Amazing place, food, drinks, pools, staff were all amazing. But what really made our holiday here were the entertainment team especially Erick, Alejandro, David, Edgar and GP but honestly the were all Amazing, getting us up to dance join in the games, and always so lovely to my little boy ?? who loved joining in all the games. They honestly are the best entertainment team ever and work so hard. The other people who made our holiday was the kids club staff wow they are amazing, I have never left my little boy who is 5 in any kids clubs but with these I felt so safe, they would send me pictures of him doing activities etc. he also performed in 2 of the shows the frozen show and the circus show, they were both amazing, watching my little boy dressed up as a lion, Olaf and an ice breaker and performing in his show was just Amazing, I was so emotional ?? the staff here are truly amazing, they have rehearsals in the day time to get them ready for their show of a nighttime ?? the stuff the kids club put on of a day and night is brilliant from arts and crafts to trips to the beach, waterpark, kids party’s, mini discos. I felt so safe leaving my little boy in kids club with the loveliest people looking after him, thank you so much Guillemot, Angel, Joselin, Montse, Luis, Adrian and Paulina ?? the best kids club ever ?? We will definitely be back to this hotel, we loved it ??????

We had a fantastic trip to Grand Bahia Tulum, we stayed for 2 weeks. The food, room, views were all fantastic. I travelled with my wife and young son (2) and we all had a great trip! We had an issue with the room, but Sandra at guest services sorted it for us and put us in a new room. Jordi and Jesus in Tulum Yucatan buffet were both fantastic at their jobs! Thank you to all staff, for looking after us!

I went to bahia principe grand tulum mexico in September I made loads of freinds . I love it that much I was surprised to go again in may . This was the best experiences ever kids club was great teens club was amazing and also the staff around the hotel was amazing. The best of all the entertainment team was excellent. But let me say the entertainment worker's fernanda and itzamaray were the best they made sure I was having a good time

The hotel was nice and clean. The customer service was not good at all. There was not very many helpful employees. it seemed like they were bothered every time we ask them a question also, we were never able to make reservations for à la Carta, even though we checked in 10 days before through the app everything seem to be booked except when we paid, all of a sudden a reservation opened up, but I had to pay 1000 pesos for 2 people for it. When somebody canceled a reservation from the à la Carta we were able to book, but my family was a family of 12 and we were only able to book 2 or three people at a time that was horrible and it took over our 2 reservation allowed and not everybody was able to eat from my room. also, all the other hotels I stayed at we never had to pay for the shows and now two out of the five shows that we saw we had to pay for them which is was ridiculous. The TV and the air conditioner in one of our rooms was not working. We had to have someone come out and fix it. They fixed the TV but not the AC. in another room, we had a completely change it because the AC completely was broken, and even then they were given us a hard time making us wanting to wait for someone to fix it after day two of our stay. On a positive note I will say the personnel in the food truck is very nice and also the guy that was attending the bar at the food truck. They seem to care about the service and the people they took care of. The check-in process was horrible. The personnel there all were very rude and not informative again we reserved fire rooms and it was a party of 12 and each of us had the same experience. The buffet was good compared to other places I’ve stayed at, but I definitely think they need more personnel.

This is our second time to Bahia Principe resorts. The first time in Coba and this trip Tulum. I love this country, our experience has been the best so far. On arrival the staff were accommodating, the hotel spacious and great space. The food, drinks and shows were amazing. Everyone was amazing. The TUI reps were brilliant especially Houda (Coba) was so helpful and whenever we needed she went all out to the us and ensure our stay was comfortable, safe and enjoyable. Thank you. See you in2026. Xxx