Love this resort. The rooms are clean and fresh. Many restaurants to choose from. If you have difficulty booking some then all you have to do is ask for help and it’s provided. The shows are excellent quality. Lots of entertainment is available.
Good, Bad and Ugly
Feb 23, 2024
Good: Big room, comfy beds, comfy sofa bad- it was like a huge King sized bed with the add on and the kids loved it, great view, huge property, AMAZING Kids Club, my daughter and I spent a rainy day in there, we watched Moana and got her face painted. As a mom, I watched the staff and they are absolutely amazing with children. They take care of them very well. Check in and Check Out team is the best I've ever had and I mean that, buffet staff was extremely attentive and hyper vigilant about service and fairness, the Magic show, the fire show and the other shows were very fun and my kids loved it, bars were good and they made your drink how you liked it, the kids loved the beach, and our excursion to Tulum was excellent with Cancun Passion- book at hotel the Guest Services at the front desk will help you and give you a great deal, if you get Ariel you're lucky he's extremely knowledgeable and even though he says he is not a tour guide he is pretty amazing and will answer all your questions and give you a nice explanation of everything at the ruins, that was top knotch, beautiful property with wild life, the kids loved seeing the animals, beautiful beach with lots of chairs everywhere-do NOT stress yourself about getting there early you will get a chair you will be fine- RELAX, lots of pools, lots of staff. Fun things for the kids to do, they catered to families and I appreciated that because sometimes it's hard to find something for everyone and this was nice for everyone.
Bad: Food needs to be hot- sometimes my food was very cold, we stayed a week and could only book 2 a la carte restaurant reservations and that really sucks because the food at the buffet, the Truck and Andale burger were mediocre at best and always cold, the steak house was great, we also ate at the Coba resort one night at Nikkei's it was good, my son loved his teriyaki steak I had the pork belly it was good... Nothing was going to make you say "this was the best thing I ever ate" The room needed a lock on the door between the children and parents, need I say more. They have some sales people in front, but they leave you alone once you draw the very deep line of NO. Can't bring food to the room from buffet. Needs more authentic food, not enough tacos, flautas, burritos and taquitos. La Hacienda they would sell more if they came up off those prices, they are getting passed up because you can get the same things for $5 at the airport or at an excursion site, they all want $20 it ain't happening.
Ugly: My room also had some security scares, my slippers went missing from my room after a morning cleaning and our safe got stuck one day, security had to open it, this also after a morning cleaning. Pools were freezing. Bracelet doesn't open your door if it's wet.
Other than that I'd recommend it because this vacation was about our children and they had a great time so I would have to say it went well. Suggestions lock up your money. Wear cheap slippers mine were $3
Feb 22, 2024
The music around the beach and pool is too load and not enough seats in the shade. The internet is intermittent and the restaurant a la carte are very disappointing and very difficult to reserve.
The rest was awesome.Employees do their best.
Fun trip but could have been better.
Feb 22, 2024
This was our third time to this resort because our previous stays were so great. This time our stay fell short in a few different ways. We booked 5 months ahead of time and our room was one of the furthest away rooms from the lobby.
We were told we had an upgraded room but it was not clean and an open beer can was in the room. The bathroom was not a separate room, just a swinging door which meant not much privacy.
The mini bar was not restocked well until we left a note (coffer, sugar, creamer, beer were not always restocked).
The pools close at 6pm which seems much too early when it's still sunny and hot for more hours of the evening.
The shuttles to and from the hotel for the airport and excursions could be better organized and on time.
They closed down the indoor nightclub as well as a pub with pool tables at the Hacienda shopping centre which was disappointing. The only pool tables to play on were organized by another company and you had to pay around $4 pet game. The tables were small, dark, and often there was no chalk.
The buffets and the entertainment were great though, those were possibly better than our previous stays. Although their one night of karaoke barely worked because of their internet constantly going down throughout.
Our best meal and service was at the Indian restaurant, Thali. The most amazing food and super fast service.
The drinks are always great, the bartenders try to cater to what you ask for (doubles, less sugar, filling up your travel mugs etc).
Overall the trip was very fun, but there were quite a few areas that could have been improved. We will likely look at a different resort next time we travel to the area (closer to the airport as well, Bahia is over an hour drive from the airport and depending on what transportation you book it can be longer picking up/dropping off people along the way).
(Saint Louis, Missouri)
Feb 21, 2024
Disappointed. Many issues with room : safe not attached to any surface, you could pick it up and carry it out. Not fixed before we moved to another room. Closet door would not stay shut. So when you entered the room the outside door hit the closet door. Fixed after 3 days. TV only had Spanish stations, fixed in 3 days to get English. No humidifying of the room. A damp cool. Bath room not vented. Average restaurants, even Ala carte we just average. Our 3rd time at Bahia principe. Not as good as last year. We won’t return.