TripAdvisor Traveler Rating

Excellent overall! If you go to the pool bar Librado is the best bartender there and Annabelle at the Lobby Bar! Shows are amazing and for my 5th trip there would go back again because of the resort and the staff!

We took a 4 night family trip to the Tulum resort. The resort was great! We had a suite and it slept our family of 5 well. I have 3 boys, 10, 12, & 14. They spent 4-5 hours a day with Carlos in the teen club. Carlos allowed the group of kids to pick their activities daily. They took 2 bike tours, played soccer, and basketball. When our boys were with Carlos he communicated often letting us know when they had returned from an activity or send photos. Our sons looked forward to going to the teen club because hanging out in the pool with mom and dad wasn't exciting for them. We did spend family time in the ocean daily every morning. The cove area near the resort was awesome. Lots of fish and calm water. The nightly activities we great for our family. The urban show, circus, silent disco, and 80's night were great and family friendly. We plan to visit the resort again.

Here goes my rant for the day. A special thank you to Bonnie Fou from Sell Off vacations who made our trip possible. Our Journey started on March 5th and ended on the 13th. What to say first complaints or compliments, let's go with compliments. We stayed at Tulum and our 2 rooms were very clean comfortable and cool. Water pressure in the shower was perfect and lots of hot water. Room service was great and yes we had an issue with our TV for late news updates but guess what it was fixed and NO need to complain. Staying at the Tulum you get to use the Coba for food and for swimming as well. For me it was a preference to eat at Coba. Lots of pool space to swim in even though the beach was not very accessible with all the seaweed again NOT a complaint mother nature brought in the seaweed not the resort but they worked endlessly to remove it. Staff was very nice and a special thank you to Luis Adame and Mauricio. Our experience with Luis made our first impression of the resort a good one. So the old saying don't make your first impression your last was exactly that. Entertainment was good all week. Antoine was friendly as usual. It was a great week with great weather , great service and relaxation was perfect. My biggest complaint is when I would witness someone yelling at the person behind the desk as if they were the owner of the property. Think twice about what you are doing these employees are making 30 to 35 dollars a day not to hear you yell and scream because the bed was to firm for your poor shoulder. The trip to the resort is a little longer than it should be because of the stops the bus has to make to drop other guests. So if I could change something it would be that. Yes we did arrive at 9:30 but we were taken to the Buffet right away to eat so we not be hungry and then we did check in. A La Carte are hard to get in even though we tried online. So when reviewing the Trip Advisor Reviews keep in mind it takes all kinds to make this world turn. So the complaints you may read about might be coming from a person problem comes from someone who just enjoys complaining. My advice go with an open mind and every thing will be fine.

Pros: Great kids area - pool, splash pads, water slides are close together and aren't far from The Truck that serves snacks and drinks . Staff are friendly and helpful. Atmosphere is nice and friendly, not a party vibe. Can access other BP hotels if you like that. Cons: If you like a la carte, consider elsewhere. Buffet for every meal gets old fast. You'll never use up your allotted restaurant reservations if you're a party of 4 or more. It's almost impossible to find decent times for large parties even if you try 10 days before your arrival. And front desk will not help. And when you do get a reservation, you'll note how empty the restaurant is... And question their whole reservation system. Rooms are okay. We stayed at the upgraded/renovated rooms but things like shower heads and tvs didn't work which was an inconvenience. Cart service from Hotel to hotel is inconsistent. Neutral notes: no comment about the beach because we went during Sargassum seaweed season and didn't use the beach because of it.

The staff is very friendly! The rooms where nice and clean. The food was excellent, specialy the Al a carte dinners. There was lots to do at the main pool, but if you want quiet there are lots of pools to chose from. We had a great time. Hopefully one day we can return!