TripAdvisor Traveler Rating

We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermittently and the level of service like availability of caddy’s etc was sporadic and unreliable. Works were going on in the background, like parasols behind chainsawed while we were trying to relax at the pool etc. not a pleasant experience to say the least but we made best like we Brits do but won’t be returning next year and opting for a RIU offering in the Dominican. What I will say thought is this…the staff are still delivering the 5star service (those who are still there and haven’t moved to other hotels). They are working so hard in a failing complex and they are the glue who are holding it together and I want to name some of them here. Giampaulo = entertainment Edgar = entertainment Carlos x2 = entertainment Fernanda = entertainment Francisco =pool bar Ari = pool bar Julio = pool bar Josefina = lobby and entertainment bars Anabel = lobby and entertainment bars Luis = lobby and entertainment bars Lucero = lobby and entertainment bars Sandra = reception Aaron = reception Axel = hacienda These people made our experience brilliant even though the facility wasn’t…bless these guys.

Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining! We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water & one can of fizzy drink each left in your fridge, which just isn’t enough in such hot heat. Not the normal shower cap, roof picks slippers pen & paper- the phone doesn’t even work! Our room was full of mice to which we complained to be told you will be upgraded to a room which was smaller & more basic to our previous.(our neighbours had mice aswell) Pool 15 the bar is closed- only water & few alcoholic drinks (basic) no fruit juice or fizzy drinks for children and non drinkers when staff are asked they laugh & say no!! One day we had to visit reception 3 times just to ask for water to be provided!! There is nowhere near enough staff for how many people are here you can see the staff work so incredibly hard but the hotel really does need more! The cleaners do not do any towel making or animals for abit of fun, even when tipped I’m guessing they do not have time too due to staffing levels as I have been told they use to always do this especially if they knew children were staying in your room. The buffet restaurant is always the same food mainly pasta, guessing as this is the cheaper option. Booking into the restaurant is a nightmare very limit to no room, when you arrive you will see that they are half empty again this is due to not having enough staff. When asked to speak to a manger you get told no, fill a form out which you will NOT get a reply too! The list goes on, I have hated this holiday I can’t actually wait to get away from it! Mexico is such a beautiful place unfortunately this hotel has ruined the experience for us. I would NOT recommend staying here! expensive holiday well wasted This hotel is far from a 4/5star More like it needs a bulldozer!!!!!

Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to leave as not allowed to share facilities...so not a great beach experience...

We had an amazing experience at the resort — we truly loved every moment of our stay! Everything was wonderful, from the facilities to the service. We would especially like to highlight the kids club team. Adriana, Itzamaray, Montse, and Gaby were absolutely incredible with our daughter. They took care of her with so much kindness, attention, and responsibility, which gave us great peace of mind to enjoy the resort knowing she was in excellent hands. Our daughter had so much fun and formed a very special bond with all of them — it was clear how dedicated and passionate they are about what they do. Job from the fitness team was also very attentive, and Fernanda from the bike tour was especially kind and helpful.

Back at Bahia again ...this time its TULUM in riviera mexico. Let me start this review by pointing out to all Black Bahia Members that your point status built up over all these years means nothing...nowt.....danada. We are used to unlimited al la carte andauto upgrade for rooms. Hyatt now run this operation in this resort and we were refused free upgrade( had to pay extra) and 4 visits to a la carte...only managed to get 2 due to impossibly quick booking from other guests. Good stuvff now... GROUNDS IMMACULATE ROOMS SPLENDID SERVICE SPLENDID MAIN BUFFET...a bit repetative I am normally delighted with serviceinBahia chain but just feel its getting a little......wound down on customer care. Sorry BAHIA but after 15 years of loyal custom im afraid its time to leave.