TripAdvisor Traveler Rating

Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining! We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water & one can of fizzy drink each left in your fridge, which just isn’t enough in such hot heat. Not the normal shower cap, roof picks slippers pen & paper- the phone doesn’t even work! Our room was full of mice to which we complained to be told you will be upgraded to a room which was smaller & more basic to our previous.(our neighbours had mice aswell) Pool 15 the bar is closed- only water & few alcoholic drinks (basic) no fruit juice or fizzy drinks for children and non drinkers when staff are asked they laugh & say no!! One day we had to visit reception 3 times just to ask for water to be provided!! There is nowhere near enough staff for how many people are here you can see the staff work so incredibly hard but the hotel really does need more! The cleaners do not do any towel making or animals for abit of fun, even when tipped I’m guessing they do not have time too due to staffing levels as I have been told they use to always do this especially if they knew children were staying in your room. The buffet restaurant is always the same food mainly pasta, guessing as this is the cheaper option. Booking into the restaurant is a nightmare very limit to no room, when you arrive you will see that they are half empty again this is due to not having enough staff. When asked to speak to a manger you get told no, fill a form out which you will NOT get a reply too! The list goes on, I have hated this holiday I can’t actually wait to get away from it! Mexico is such a beautiful place unfortunately this hotel has ruined the experience for us. I would NOT recommend staying here! expensive holiday well wasted This hotel is far from a 4/5star More like it needs a bulldozer!!!!!

Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to leave as not allowed to share facilities...so not a great beach experience...

Avoid Grand Bahia Principe Tulum – Especially Room 33802 Fifteen years ago, my girlfriend (now wife) and I visited Grand Bahia Principe Akumal for our very first holiday together, and it was absolutely incredible. We fell in love with Mexico, the resort, and the amazing atmosphere. Since then, we got married and had a daughter, who is now 7 year years old. For our 10-year wedding anniversary, we decided to return and show our daughter the place we once considered paradise. Sadly, this resort is no longer the Grand Bahia Principe we once knew and loved. We originally wanted to stay at Akumal again, but were told there was no availability, despite later hearing occupancy was reportedly only around 30%. We therefore booked Tulum instead — a decision we deeply regret. I am badly disabled following multiple major spinal surgeries and currently awaiting a third neurosurgery. I walk with a stick and have very limited mobility. Upon check-in, we were assigned a first-floor room. I immediately explained my situation and requested a ground-floor room. We were told one would be available the following day, which meant we had to wait until after 3pm to move. Unfortunately, the replacement room (33802) is appalling. The bathroom is filthy, with black mould around the bath. The shower head is broken and actually fell onto my foot while I was using it, leaving me with a painful bruise and a sore foot. Water from the shower floods across the bathroom floor and even out into the hallway. Because I didn’t realise how far the water had spread, I slipped and fell badly, injuring myself further. The bath itself is heavily stained, dirty, and in such poor condition that nobody would ever want to use it. This room should honestly be taken out of service until these serious issues are fixed. The overall experience throughout the resort has been equally disappointing. Due to the seaweed situation, the only usable beach area is at Akumal, meaning we have had to rely heavily on the resort carts to get there. While the seaweed itself obviously isn’t the resort’s fault, the treatment we received once there absolutely is. We were refused drinks for our 7-year-old daughter because we were staying in Tulum and didn’t have the “correct” wristband colour — despite it being the same resort serving the exact same drinks. We were literally told we “didn’t belong there.” It was humiliating, especially in front of our child. The same thing happened with the beach loungers. We sat on beige loungers because they were the first available and, being disabled, I cannot walk long distances on sand. Security approached us and told us those loungers were not for Tulum guests, despite most of them sitting empty. We were forced to walk another 200 metres to an overcrowded area with blue loungers specifically designated for Tulum guests. The area was packed so tightly there was barely room to move between beds. It genuinely feels like the resort is deliberately making non-premium guests uncomfortable in order to pressure people into paying extra for upgraded bands and privileges. The family-friendly atmosphere that once made this resort so special has completely disappeared. Everything now seems focused on squeezing extra money out of guests. Staff are perfectly happy to take your money in Akumal shops, but heaven forbid you ask for a soft drink for your thirsty child. Even basic service standards in Tulum are extremely poor. We have repeatedly been told things like: * “Sorry, we’ve run out of milk.” * “Sorry, we’ve run out of lemonade.” * “Sorry, there are no cups available.” My wife has returned from the pool bars multiple times unable to even get soft drinks because there are no cups available at the self-service stations. What hurts the most is how genuinely heartbroken we are over this experience. We used to recommend Grand Bahia Principe to family and friends without hesitation and used to stay in Grand Bahia Principe resorts wherever possible (Dominican Republic was fantastic). We returned here to relive special memories and create new ones with our daughter, but instead we will be leaving deeply disappointed in 10 or so days from now. We’ve spoken to numerous guests during our stay — repeat visitors saying they will never return, and first-time guests saying they would never come back. This once amazing resort appears to be living solely on its old reputation while standards continue to decline dramatically. I never imagined I would one day write such a sad review about a place that once meant so much to us. If only we could have the Grand Bahia Principe of 15 years ago back again. The Mehmet Family xx

We had an amazing experience at the resort — we truly loved every moment of our stay! Everything was wonderful, from the facilities to the service. We would especially like to highlight the kids club team. Adriana, Itzamaray, Montse, and Gaby were absolutely incredible with our daughter. They took care of her with so much kindness, attention, and responsibility, which gave us great peace of mind to enjoy the resort knowing she was in excellent hands. Our daughter had so much fun and formed a very special bond with all of them — it was clear how dedicated and passionate they are about what they do. Job from the fitness team was also very attentive, and Fernanda from the bike tour was especially kind and helpful.

Back at Bahia again ...this time its TULUM in riviera mexico. Let me start this review by pointing out to all Black Bahia Members that your point status built up over all these years means nothing...nowt.....danada. We are used to unlimited al la carte andauto upgrade for rooms. Hyatt now run this operation in this resort and we were refused free upgrade( had to pay extra) and 4 visits to a la carte...only managed to get 2 due to impossibly quick booking from other guests. Good stuvff now... GROUNDS IMMACULATE ROOMS SPLENDID SERVICE SPLENDID MAIN BUFFET...a bit repetative I am normally delighted with serviceinBahia chain but just feel its getting a little......wound down on customer care. Sorry BAHIA but after 15 years of loyal custom im afraid its time to leave.