Bahia Principe Grand Tulum reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

15657 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A relaxing week in paradise

Christa0828 (Cleveland, Ohio) on Jul 04, 2022

My family returned this past week from the Tulum resort. I traveled with my husband, my mom and our 4 kids ages 17, 20, 20 and 21. We loved it! The resort is very clean and the rooms are immaculate and spacious. We had 3 rooms in building 46. Our building was the furthest from the main lobby. pool and buffet. We had to walk about 1/4 mile from our building to the main lobby. Next time I would request a building closer to the main hub of the resort. Our building did have a pool that was less crowded than the main pool and was very close to the beach. The beach was pretty much unusable because of the seaweed. The resort tried very hard to clean it up but too much to control. We were disappointed that there was no snorkeling at this resort. The main pool had lots of games and activities for the guests to participate in. Live music added to the fun. The music at the main pool in the evening was very fun. Our kids loved the silent disco. They also loved going to the Hacienda for live music and to hang out with friends they met. We didn't like the sit down restaurants but found the buffet to have great food that was always fresh and different. The omelet station was always consistent. Our kids especially liked the pizza and pasta bar. Always fresh fruit available too. I would highly recommend this resort and would not hesitate to stay at another Bahia in the future. Ignore the negative reviews. Some people just want to complain.

TripAdvisor users rated this property 5 out of 5


elliemaclean33x on Jul 02, 2022

What an amazing holiday!! Couldn’t recommend more! A huge thank you to all the staff - especially Rodrigo and Gretal in the entertainment team and Edwin, Lucia, Lucio and Elena in the restaurant who made our trip! We left genuinely upset to leave these people. The best service I’ve ever received. I can’t put into words how great everyone was- a holiday of a lifetime! My only issue was I struggled as a vegetarian- veggie options were there but same utensils and plates were used for all resulting in meat in all the vegetarian options. I did inform the chefs but due to me not speaking Spanish I’m not sure if they understood. I’ve seen many compliments about the seaweed and it is bad but every day there are people sweeping the seaweed off the beach so clears later in the day. Very very impressed. Well done all Bahia staff!

TripAdvisor users rated this property 5 out of 5

10 Years on and Still Excellent

Tomol (Dalkeith, United Kingdom) on Jul 01, 2022

Visited this hotel over 10 years ago so was a bit apprehensive of returning but did not need to be as it was amazing as we remembered or even better. We had previously stayed at Coba and Akumal. The rooms have been renovated in Tulum so are modern and practical. Buffet food was good and the breakfast was amazing. Tried Don Pablo, the Trattoria, le Gourmet and the Mexican Tequila restaurants which were all very good. Only one that we didn’t like was the Mexican which was basically an up rated version of the buffet even though the food was good we were expecting a table service meal. The shows at night in the theatre were OK but I’d say the set up at Coba is better with the bar and open area. Entertainment during the day round the pool was excellent. The entertainment staff work tirelessly to keep things going. Yoga and Pilates each day with Joseva we’re great and catered for all levels. Bottom pool with the bar did get a bit busy and was more of a party pool. Top two pools were quieter and there were two other pool areas which we did visit during the day so can’t say how busy they were. Can’t fault any of the staff and the service was great all round: very accommodating and friendly. Only comment is that the some of the services are not the quickest but I’d say just be a bit patient and not get too angry: seen a few guests going over the score because they had to wait a few minutes for their burger or because their coffee was slow at being poured. Just take a minute and look at how busy the staff actually are. Beach has changed a bit since last time and suffers from seaweed (a global warming problem apparently). They do have staff continually clearing it up and it is a thankless task. Played the golf course and it is amazing although very difficult: lot of water and very tight. There is a discount for hotel guests at $99 a round plus $50 for club hire it is well worth it. Too many positives to mention in this review.

TripAdvisor users rated this property 5 out of 5


Happymama11 on Jun 28, 2022

Staff can never do enough to assist and help you. So friendly. The kitchen staff work tirelessly to ensure you get the food you want. The entertainment team are amazing with adults and children alike. The room staff are working constantly to ensure the rooms are clean and kept. Waiting staff are constantly ensuring your refreshed and kept topped with a drink. The bar staff work hard constantly to serve the guests, cocktails constantly. The security staff are fabulous, helping you to the room with your cases, collecting your cases before your departure. The drivers that work all hours to get people to where they need to be. The cleanliness of the hotel is beyond anywhere else we have been. The facilities are Fantastic, the children's park and water park, the party pool so upbeat and fun. Not a single bad thing to write about this hotel. WE WILL BE BACK!!

TripAdvisor users rated this property 5 out of 5

Amazing Experience

MarczakB on Jun 27, 2022

Beautiful resort! This was one of the best holidays that we ever had. The resort is balanced with the mixed tropical rainforest vegetation and you can encounter animals such as iguanas, coatis, raccoons, agoutis and many more, such a great experience. The buffet was great and I really enjoyed the food that was provided. I really want to highlight that I'm very grateful for the whole staff because they are what made our holiday amazing. From the waiters, bartenders, and especially the entertainment team, they always made an effort to put a smile on your face. Egdar, Eduardo, Naomi, Gretel, Tania and rest of the entertainment team, thank you all for the laughs, you guys are awesome!

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