TripAdvisor Traveler Rating

This resort was awesome, there were 50 of us for a wedding and not too much to complain about. Even with construction on the resort it was still awesome. The picture shown here is our room and on this side of the resort there is no sunshine in the pool so the waster is always cold. (November). We still loved the swim out. next time we would ask for all day sun. The restaurants were very good especially Mama Mia. The beach was beautiful, could swim most days in the ocean. We did an excursion to swim with the turtles and see the cenotes, I would highly recommend, it was amazing.

We booked our vacation through WestJet vacations and wasn’t told anything about renovations on resort. Paid top dollar and get use of half resort. We actually booked at princess side but was put in sunset side due to renovations. Only one swim up bar available as others are all under construction. Not only do you have the eye sore of construction but you also have the noise. I complained to WestJet and still after 3 days haven’t heard anything back. I complained to front desk at resort and was offered an upgrade but only at an additional cost of over 1200 dollars. And this was after 3 different conversations with them and being told I could get 10/20 % off only if I agreed to do so within hr otherwise couldn’t guarantee me price. This is ridiculous to pay top dollar for half use of a resort. Wish I could ad the video of the jack hammering going on all day while you try to relax in the pool. Pics obviously don’t show the noise you experience.

So when we arrived the first night they gave us their outdated rooms which is not what we payed for and they finally moved us to the updated room the next day…and while we were at the resort they kept charging our card 58$ dollars randomly..today is December 8th and they are still continuing to charge randomly..we spoke to front desk and they said they have no clue ..but it is a huge fraud that they are doing ..I do not recommend this place at all ..don’t let the pictures fool ya…I promise you will not be happy

???? Google Review – Grand Sunset Princess (Miami Riviera Cancun / Delta) We arrived two days ago and I want to share our honest experience so far. I’ll start with a few important concerns: 1. Safety issue with lighting: When you walk out of the rooms toward the elevators, many of the lightbulbs are not working. The entire area where the elevators are located is completely dark. It feels very unsafe to walk through a pitch-black hallway, especially in a hotel that was recently renovated. 2. Shower design flaw: The rooms themselves are beautiful, modern, and very clean. However, the shower has no shelf or ledge at all to place a bar of soap, shampoo, or anything. It makes no sense in a renovated room to leave guests without even a small spot to put their toiletries. 3. Restaurant signage: Every à la carte restaurant has no sign or name on the outside. You have no idea which restaurant is which unless you stop and ask. It would be so simple to add the names so guests don’t have to guess. 4. Hospitality could be better: We’ve been to Mexico many times, and usually the friendliness is outstanding. Unfortunately, the staff here hasn’t been as warm or welcoming as expected. 5. Honeymoon experience disappointment: We arrived as newlyweds and mentioned it at check-in. The front desk agent, Victoria, seemed surprised and even asked us to show our marriage certificate—something we obviously don’t carry around since we got married three days ago. It felt unnecessary and a bit disrespectful. No honeymoon acknowledgment or gesture was made, which was disappointing. ? On a positive note: • The rooms are very clean and beautifully renovated. • The resort itself looks nice overall, though there is still a lot of construction happening. • The daytime entertainment, music, and pool games are excellent and do keep you busy. • The renovated areas of the restaurants look great. I will update this review as the week continues, but I hope management reads this and addresses some of these issues. There is potential for a great experience here, but several details need attention.

Worst resort I’ve ever stayed in!!! The service was as terrible as it could get both in cleanliness and food taste and quality!! No salt or pepper in their food! Was always served cold food in all the restaurants!! Everything tasted horrible!! I had candida when I got home from their poor cleaning and cooking skills!!! The resort was said to be newly renovated but all their bathrooms were unfinished in all rooms. They had no caddy to put any toiletries in the shower. And the shower stunk of poop once it got wet. The cleaning crew did not clean the room properly and also forgot to leave towels I. The rooms. We had to call twice at the front desk for the issue to be resolved.