TripAdvisor Traveler Rating

I recently had the pleasure of staying at the Grand Princess Riviera Resort in Mexico, and overall, it was a delightful experience with many positive highlights and a few areas that could use improvement. ### Highlights **Courteous Staff:** From the moment we arrived, the staff were incredibly polite and attentive. Their warm hospitality truly enhanced our stay. **Non-Alcoholic Beverages:** The quality of the non-alcoholic beverages was impressive. Each drink was refreshing and flavorful, adding to our enjoyment. **Wildlife:** The presence of animals such as Coatis, iguanas, and deer around the resort added a unique and charming touch to our vacation. **Platinum Pool and Beach:** The platinum pool was a fantastic feature, offering a relaxing and luxurious environment. The beach and its soft sand were perfect for leisurely strolls and sunbathing. **Free Classes:** The resort offers an array of complimentary classes, including yoga, Pilates, spinning, and archery. These activities were well-organized and a great way to stay active during our stay. **Convenient Services:** The resort’s policy of free replacement of keys, 24/7 room service for platinum members, and concierge service were very convenient and much appreciated. **Entertainment:** The daily entertainment programs were diverse and enjoyable, providing fun options for both day and night. **Beautiful Surroundings:** The resort is lush with plants and greenery, creating a serene and picturesque environment. **Frequent Shuttles:** The shuttles operating frequently between the main lobby and the rest of the resort were very helpful, making it easy to get around. **Great Restaurants:** The resort’s restaurants serve a variety of cuisines, and each meal we had was delicious and well-prepared. **Safety:** We felt very safe throughout our stay, which allowed us to fully relax and enjoy our vacation. **Spa and Hydrotherapy:** For platinum members, the free spa and hydrotherapy services were a wonderful perk, providing an extra layer of luxury to our stay. ### Areas for Improvement **Room Conditions:** The rooms had a dank and musty smell and looked somewhat old and dated. A refresh of the decor and improved ventilation would greatly enhance the guest experience. **Room Service Menu:** The menu for room service was quite limited. Expanding the options available would be a welcome improvement. **Poolside Seating:** There were an insufficient number of covered spots for poolside seating for platinum members. Increasing the availability of shaded areas would be beneficial. **Reservation Issues:** We booked our stay for five people using the resort's website, but the reservation only went through for four people. We were charged extra for the fifth person upon arrival. While the additional charge wasn’t significant, better transparency and accuracy during the booking process would prevent such issues. In summary, the Grand Princess Riviera Resort offers a wonderful vacation experience with its courteous staff, beautiful surroundings, and a wide range of amenities. With a few improvements in room conditions, menu options, and booking transparency, it has the potential to provide an even more exceptional stay for its guests.

This has so far been a very enjoyable family holiday. With a few small problems that could make the experience better. 1st the good. The staff at the hotel are very friendly and hard working. The food has also been of a good standard in most places we had eaten. Now the bad!! Shade! There is almost no shade from the sun in this hotel. I can’t understand why they have no parasol’s. There are a few cabanas round the pools but that’s it. Unless you are out by 5am you will not get near a cabana. So no shade. With this being a family hotel this is no use for children who need to get out the sun.

DO NOT STAY HERE. BOOK SOMEWHERE ELSE!!!!!We are still here and this has been by far the worst vacation and the biggest waste of money spent. We normally stay adults only and have traveled to Mexico many times. This year we decided to bring our little and chose this place for the kids amenities and the 5 star reviews. This resort is trash! We paid to upgrade to the family resort so the little would have things to do. On our first day the AC in our room didn’t work, I called the front desk clerk said that is how it is supposed to be, we complained the next day and it took an act of congress to get our rooms changed. The new room while cooler has roaches very bad, the tv doesn’t work and the door doesn’t close and it has a mildew like smell. We contacted them again, and it went no where. The staff is very rude and unfriendly. The drinks are trash and made me nauseated all week. What they do not tell you when you book is that you only have access to certain liquors. SMH. There was really nothing to do for the kids the way online leads you to believe. The beach is dirty, the pools are dirty, the food is nasty even at the reservation needed restaurants. If there was a zero star I would give it and I am stuck here 3 more days. I have almost cried to go home twice. I have never wanted a vacation to be over so bad. I can say this with certainty I hate this place. I will never recommend any one here and told my travel agent do not book anyone for here it is a terrible resort! I wish I would have spent my money elsewhere. I need a vacation redo to recover from this. We travel often and have experienced many resorts in the Caribbean. NOTHING has even been as bad as this. My little even wants to go home! Do not stay here! Book somewhere else!

What a place! Very surprised at the bad reviews and to be honest it did worry us for our visit but we had a great time. Weather was perfect, we arrived just after the hurricane and you couldn’t even tell there had been one. The wildlife is amazing. Pool bars, Jose, Romeo and Mateo made it for us drinks flowing great chat, we loved them! Cleaners do a great job we didn’t bother entertaining platinum due to cost but glad we didn’t the deluxe suite was enough. Buffets cater for everyone SO MUCH food, it’s a wonder how this hotel makes money! Tuesdays and Wednesday are the best buffet nights. Mama Mia is the best restaurant to go too. Excursions we booked through BD the guys in red on site- Xplor fire- Xplor I think would be unmanageable in the day time due to the heat, it’s a lot lot lot of walking but get to zip line, boat through the caves, drive buggies ect not really suitable for young children YOU WILL NEED ENCLOSED SHOES OR WATER SHOES Xcaret is amazing suitable for all ages the river walk is great and the beach is lovely if you can- try adrenalina it was so much fun! If you intend on buying souvenirs wait until you’re at the airport as it’s cheaper than the hotel shops! Ladies in pink on the beach- best massages and great price. Tips- from the UK tipping is not natural to us however we did not feel pressured to tip once but chose to because such lovely staff. We took £150 for tips for a 11 night stay and it was just enough’! As an animal lover the wildlife aspect was amazing - not so nice to see the cats as I personally felt they needed more care. So much more I could write but will definitely be coming back, what a great stay!

We are having a lovely holiday here! Had a few hiccups with rooms on arrival but sorted quickly and given access to chill out beach and champagne as an apology. We find the buffet offers a real choice at breakfast and dinner (not tried it for lunch) and haven’t found bookings too difficult to get at the a la cartes. Julio (Escorza) has been a fantastic help sorting our bookings for these and is a credit to the hotel. Really friendly and knowledgable. The hotel has a variety of entertainment on offer in the evenings and even though that’s not normally our kind of thing we have enjoyed some of these a lot. We have booked a few trips so hopefully they will be as good!