Grand Riviera Princess All Suites and Spa Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

11811 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Lovely Hotel

FarAway585950 on Jul 01, 2022

We are a family of 7 staying at the hotel at the moment. I can’t believe some of the negative reviews I’m reading on here. We haven’t queued for drinks or experienced the rude staff at all. The hotel grounds are immaculate, the staff are constantly cleaning and are very helpful. All staff we have dealt with have been very polite and can’t do enough for us. The rooms are cleaned every day to a good standard. We have made 3 restaurant bookings with no problems. The Italian restaurant is lovely. My parents have used the bus each day and say the drivers are always happy to help and polite. One thing I would say is more shaded beds are needed around the pool. Don’t read the negative reviews, we are really happy with the hotel and always stay in 5 star hotels so we are able to compare.

TripAdvisor users rated this property 5 out of 5

Beautiful Hotel with the best staff

lesleyrR5564YF (North Shields, United Kingdom) on Jul 01, 2022

We have returned from a 14 night stay at the Grand Riviera Princess hotel. The hotel is well equipped with plenty restaurants offering a wide selection of international foods to chose from. Entertainment team work really hard and evening shows are very professional. All the staff are amazing really friendly and attentive. During our stay I ended up having to have the doctor called out and spent a night in hospital. On returning to the hotel staff could not have been more attentive to ensure the rest of our holiday went smoothly If you are travelling from the UK and have used TUI to book with Vanessa the representative is an absolute joy. Always ready to help and has a wealth of knowledge about the area and hotel. Lovely stay at this hotel and hopefully we can visit again

TripAdvisor users rated this property 2 out of 5

BAD SERVICE

pheonixclub on Jun 28, 2022

If you like being spoken to by rude staff give this hotel a try I have never in all my years of travelling around the world been spoken to and experienced as many rude staff a number of lobby bar and pool bar staff are very rude However the staff in the sports bar are completely different an asset and credit to the hotel and princess hotels brand could not fault them in any way . The grounds of the hotel are immaculate the gardeners are doing a fantastic job rooms however need updating not 5 star furniture poor The Buffet Restaurant's had good choice of food was tasty Hotel gym facilities good although the closing at 11 in morning for sanitising was a pain maybe closing at dinnertime would have been better This could be an excellent hotel but the rudeness and lacking customer service from a number of staff have made me feel obliged to bring this to your attention I do appreciate the staff work hard and may be badly paid but rudeness to customer's is not acceptable

TripAdvisor users rated this property 4 out of 5

Family trip to Mexico 2022

Frank H (Barnsley, United Kingdom) on Jun 28, 2022

Only been here 3 days but so far this hotel is lovely. We have a swim up room and it's a god send. The food in the restaurant is OK nothing special. And if you want a straw with your drinks ( bring your own they don't do straws ) . But the most disappointing thing is people putting towels on sunbeds at 5.30am and not using them all day ??. Told a few of the workers but they are not interested ??. Its very difficult to find any kind of shade around the pools.

TripAdvisor users rated this property 5 out of 5

Very large property

Troy W (Pearland, Texas) on Jun 28, 2022

Our room was fantastic. Very large and the AC worked great. It had a jacuzzi tub and views of the beach. The food was quite good and there was a good variety. The steak house was extremely good, but even the buffets (all of them) were very well stocked and the service was fantastic. The service at the pool bars was a bit slow, but otherwise it was a great trip. We stayed in a Platinum Suite and it came with it's own restaurant and pool. Unfortunately the beach was covered in seaweed as was the water for several hundred feet out, but this was not the fault of the hotel. They kept the beach spotless, There was abundant wildlife; deer, coatis, iguanas, javelina, and monkeys, We would definitely go back.

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