TripAdvisor Traveler Rating

Love this resort. Literally don't ever have to leave it. They have the beach, the restaurants, the entertainment everything.

My husband and I are there and had supper at MAma Mia last night. The mean was exceptional as it was three years ago when we went.

We had a mixed experience: The resort is nice, The people were pleasant at the resort, food was amazing. We travel for snorkeling and beaches. We could not swim because of all the crap / debris in the water, I can’t hold that against the hotel as it can’t be helped, but….. We were immediately turned off of the beach because it was all sand bags holding it together and they are all visible. Even though the resort was under construction it really wasn’t that noticeable. So they did a good job hiding the noises and work. I’ve tried to write on the princess’s Facebook posts about my experience and they’ve deleted my comment 3 times so I am making a permanent record of my trips experience here on trip advisor so they can’t delete it. Word of warning: We were asked to go do a breakfast and an hour meeting with staff about the many benefits of the hotel, in return they were going to give us a free ticket to chichen itza. We did it to save money on the tour. We ended up eating the rep, then going to watch a 10 minute movie about what they were going to pitch to us then they took us to a table and tried to sell us on buying into their royal holiday vacations package. It would have us booking through them for their resorts and partner resorts for points. But you pay for the points. The pitch started at a whopping $65k us funds and ended with a $750 US funds package to test it out. We went through 3 different salesmen who were increasingly pushy. I overheard them offering 8k to another man in the room as we walked in so it’s very random what they try to get for the package. We were in that room for 4 and a half hours before we got our free ticket to chichen itza. It really wasn’t a great experience or worth the free ticket to lose half of the day. Don’t say yes to the sales pitch.

Just left Saturday.... Was victim of theft from my locked safe in room on last night there. So far hotel is blaming me. Told them found my $$ missing literally on the shuttle to lobby when I went give the bell man a tip. Both my wallet and wife's purse cleaned of every dollar (usd and cdn). 100 % safe was locked and we seen the money at 7pm when we went to our last dinner. Suspicious worker.mingling in hallway when we went for dinner. Came back around 11pm and went to bed..up at 230am for 3am shuttle to airport. Noticed all $ gone when offering a tip. Walked to front counter for checkout. Clerk didn't seem to concerned (as if this was ok and normal). Told me to report it to security (who was closed or nowhere around). I literally has 5 minutes to catch my shuttle. Anyways left and emailed hotel from Cancun airport and sent a msg immediately to the concierge. I was told since I didn't report it I was breaking their policy as they couldn't proof a theft occurred. I told them I realized my $ is history and will not be reimbursed however this shouldn't be happening and they ought to attempt to find the culptit(s). This was clearly an inside theft. I asked them to secure the hallway video immediately to retain it and get the door entry records. All I keep getting back in responses was "sorry for your inconvenience". It's not an inconvenience it's a theft ! It seems like they know if you're gone and not there in person to fill out a form they conclude their efforts. The room was new and finished in the last month. I recommend people do a google search of the hotel safes... I had no idea how easy it isto gain access with online codes. I suspect the hotel didn't change the default code as it was so new. All I know is that they got a good scam going and know to get you on your last day and upon departure the hotel won't investigate. Seems like they don't care but they really should as the criminal worker(s) have no place amongst the honest and hard workers there. Been there 2 times....would have been many more trips but now we will go somewhere else. Clearly we are not valued enough. Enough said. Good luck...don't use the safe and get and fanny pack! Maybe a nanny can for the room !

This resort was awesome, there were 50 of us for a wedding and not too much to complain about. Even with construction on the resort it was still awesome. The picture shown here is our room and on this side of the resort there is no sunshine in the pool so the waster is always cold. (November). We still loved the swim out. next time we would ask for all day sun. The restaurants were very good especially Mama Mia. The beach was beautiful, could swim most days in the ocean. We did an excursion to swim with the turtles and see the cenotes, I would highly recommend, it was amazing.