TripAdvisor Traveler Rating

We had an excellent dining experience, made even better by our waiter, Ramon. He was friendly, professional, and very attentive throughout the meal, making us feel welcome from the moment we arrived. The food was absolutely delicious — full of flavour, beautifully presented, and clearly prepared with care. Everything arrived on time and was cooked perfectly. Great service and great food don’t always come together, but this place delivered both. Special thanks to Ramon for his outstanding service. We will definitely be returning and highly recommend it to others.

A fabulous hotel for our second week after a busy week in Cancun. Our first reactions were not great after having to wait for our room to be ready and the room was underwhelming. However, we were so impressed with the quality of food in all restaurants, the service of all employees and the cleanliness of the public areas. The animals made it great but if only people were not so stupid feeding the monkeys. A special mention for Angel in the Mixologie bar for his fantastic cocktails especially the Mescalita and the Old Fashioned. It feels like a place we could very easily return to.

Both my daughters, aged 4 and 6 loved the different activities that the kids club offered, they wanted to go all the time. The girls that worked there were great

Jose Poot served our table during breakfast hours at the buffet, absolutely excellent service and very friendly!!!!!

We had a wonderful time but really enjoyed our service at the buffet restaurant. Ramon was amazing. All smiles and very attentive. If you are going to the buffet for dinner you must ask to sit in his section. Such a kind man and incredible server.