Grand Sirenis Riviera Maya Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

22913 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Brazilian

kyle031 on Sep 23, 2023

The food was delicious, I would rate this a solid 8.5/10 The service was excellent, the pork was extremely tasty and succulent Ending with an amazing pineapple covered in cinnamon Karina - hostess .

TripAdvisor users rated this property 5 out of 5

Reccomended

rogdodg58 (Reading, United Kingdom) on Sep 23, 2023

The Grand Sirenis Riviera was a great Resort. My wife and i enjoyed our time there very much. The acommadation was excellent. Staff were very attentive. We had 6 A La Carte bookings included which were very good. The regular buffets were very good with lots of choice. There have been some negative comments about building works, but what they were doing didnt affect the enjoyment of our stay.

TripAdvisor users rated this property 3 out of 5

Dont go if you struggle to walk. Otherwise definitely worth a holiday.

Rachel M (Ipswich, United Kingdom) on Sep 23, 2023

This resort is beautiful, situated in a jungle you get to see some animals as they pretty much live there. The staff are so lovely,they really do aim to please. The site is MASSIVE and you are told they run shuttles every 15/20 minutes around the site. This does not happen. This resort in my opinion is only suited for able body people without any mobility issues. You see lots of shuttles about but these are for premium members who have signed up to timeshare.standard holiday makers are unable to use them and then there is the spa shuttle that is only for spa customers. We really struggled getting around the resport due to lack of shuttles and having mobility issues. If the shuttles were more accessible we would have rated the holiday higher. You are asked to attend a VIP breakfast while you are there. This is to show off how differently your experience would be if you were a VIP. You are asked to bring bank cards to enter a drawer to win a holiday.this is actually so they can get you to sign up to become a VIP member. We were asked to pay £12000 for 25 weeks holiday to be taken over 25 years(this does not cover food,flights,transfers)Then offer perks if you sign up that day as the offer is only valid while you are in the meeting. Just be prepared if you are invited. But still think this is a beautiful place and the staff are so lovely. Just be prepared to walk across the resort for your food. Also everything is expensive. Make sure you take medicines and suncream as this costs a fortune. Antihistamines were £26 for box of 10 and child suncream was about £40. Go prepared.

TripAdvisor users rated this property 5 out of 5

Dinner in Japanese restaurant

F8197CSjustinem on Sep 22, 2023

The food was amazing, excellent flavours with a brilliant and entertaining show. The waiter was very attentive to the whole table. Karina was incredibly helpful and discussed our experience with us to understand how to improve our holiday.

TripAdvisor users rated this property 5 out of 5

A wonderful Japanese restaurant

X8855LMdavids (Peterborough, United Kingdom) on Sep 21, 2023

An excellent atmosphere and the food was amazing. Recommend this restaurant to all. The choice and the setting is perfect. Plenty to eat and drink whilst watching the good cooked in front of you. Share a table with other families. Karina explains the way it works and sets the scene perfectly.

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