Grand Sirenis Riviera Maya Resort and Spa reviews
26396 TripAdvisor reviews
Refreshingly different big all inclusive
Joseph W on Dec 06, 2025
Still here for the next 3 days. However, up to now has been nothing short of outstanding. The staff are among the loveliest and attentive we have found within the Caribbean. The beach has a rocky cove with crystal clear waters making for some of the best onsite snorkelling around. There are even shallower areas if you are a first time/nervous swimmer! The lazy river takes between 5-10 minutes & you get to see all sorts of wildlife, a truly unique experience. All of the restaurants are of high quality and standard. Book with your concierge in your block as soon as you arrive. We did that and got an al a carte restaurant every night for the whole 14 night stay. Highlights and a MUST are the Japanese teppanyaki. (Great fun). & Carnal the 18+ fine dining experience. Never quite experienced anything like that! They made my wife’s birthday very special in there & the chef even came out to greet us. Overall, been awesome to go to a 5 star all inclusive at excellent value but find it different to other places we’ve been. It does separate itself from other big chains & executed perfectly. Well done Sirenis! Highly recommend!
Nice menu change from the past
rone119 (Calgary, Canada) on Dec 06, 2025
Excellent service, great food. New menu so better selection of non deep fried selection Hola hola hola buenos días me gusta este restaurante
Not a 5 star..possibly 3
PaulaB4745 on Dec 06, 2025
Just back from a 10 day visit. I'll start with all the positives. Staff are amazing especially Chef Emiliano and waiter Basilio in the Italian restaurant. Food and service was outstanding. The girls in the coffee shop Tostado were amazing. Great coffee every day made with care. The grounds are beautiful with the Gardner's always working. Food in both the buffets and other signature restaurants was all of a very high quality at all times of the day. Buffet restaurants cam be very very noisy, with a lot of children also. So if your looking for peace and quiet this is not the place for you. Also the pools were very noisy and the sunbeds are also very uncomfortable. The down side of the hotel is the rooms. They definitely are not 5 Star. We had initially asked for a quiet bright room, but for some reason we were given a room where everyone had to pass to go to the facilities, service vehicles drove up and down all day and well into the night. People coming back about 2am playing loud music. People standing outside your door talking. We did asked to get moved. Reception (Victor) were not the most helpful. He advised if we moved it might be worse...it was a gamble. We left to think about it, but eventually another member of staff showed us a room up on the 3rd floor of another block which was very dated and also my husband had to re clean before he would move us into it. All being said and done, we made the best of the room, my wife has a disability so she had to stay in the room for long periods of, hence why we needed a quiet bright room. Would advise best for families, not couples looking for a relaxed holiday. But again the staff of the hotel make the stay, obviously they have no say in how tired the rooms are. We can't praise them highly enough.
Absolutely Delicious
saravJ9177TT (Shelton, Washington) on Dec 05, 2025
We had a great time at this restaurant. It is so much fun trying new cuisine without the pressure of paying a hefty price. Staff and chef Enrique were very friendly
Amazing! We love Davide
daniellegM2161MO on Dec 05, 2025
We had an amazing time our 2nd visit in 1 year.. both times we have had David as our lovely waiter he is so friendly, amazing with the children. Had our drink order memories and is our favourite person All the staff are so attentive warm and welcoming and the wild life is a live changing experience! We will return soon.