TripAdvisor Traveler Rating

Juan Carmona bell boy was awesome! He was very friendly , accommodating and helpful! He was quick to recommend restaurants in the city! Every time we ran into Juan he had a smile on his face and was ready to assist! He is an awesome addition to your staff! What an amazing employee! The Vazquez Family!

Amazing place, congrats for the kids club staff, Andy, Yessi and Tony, they did an amazing day for my children’s, and amazing karaoke for them. Activities there are very fun and they are too kind and happy guys. For sure will be back the next year.

Room: Clean Bed comfortable Tv easy to use Mini fridge avail Common areas: Mostly clean Need to add more cleaning times in the evening to avoid animals and insects. They clean only in the morning The resort was built 15 years ago and in the jungle so many animals come to visit looking for food. While the resort says not to feed them, there is only one sign in the lobby. They need more signage as many people feed cats and other animals leaving them depressed and aggressive when these visitors leave. The staff say nothing to avoid complaints. FOOD Japanese closed at the time Brazilian under seasoned and overcooked Mexican ok a la cart only Buffet was one of the cleanest. They do not keep in mind religion so utensils used for pork was used for other items unfortunately. They need to keep it separately ENTERTAINMENT Excellent Silent party, Michael Jackson, Grease...all well done LOBBY Desk informative Bathroom had ceiling leak which was not good Cleaning staff did their best Otherwise it's clean STAFF pretty good Concierge Leo Excellent and informative Others were good too but not appreciative of tips. Many guests said the same. "Is $5 enough because they don't say thank you or give special service". So many stopped giving tips which is sad in my opinion knowing the cost of living Overall it was a good stay. Clean beach and pools. The resort was large but you can get a gold cart. The only downfall was the animals eating the food that was left in hallways as there are no night time cleaners. Normally if room service comes, patrons leave plates etc outside the door and ...here comes the many raccoons etc scaring our children. This to me is an easy fix.

Since the first time my family came to Sirenis in 2010 we’ve had the waiter Ramon and he is FANTASTIC!! Very attentive and always such a hard worker! We were pleased to see him on our vacation now in 2024! Staff with amazing service makes our vacation stay so much better !

We were here for a week and the shuttle guy Juan carmona was great! We had a few questions and he answered them. This was our first time here and he made our visit fun and enjoyable! He made us laugh, he let us know about the features your hotel has. We were here for over a week, he has great customer service! Just wished others were like him!!! We can’t wait too book again!