Grand Sirenis Riviera Maya Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

23592 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best concierges - Jose and Emma

Voyager21230104985 on Mar 02, 2024

Loved everything about our week and had a different experience each day at this large resort. Although it was full, there was never a wait for anything from food and drinks, lawn chairs, dolphins, lazy river etc. Entertainment was varied and the sky bar was a blast! Our concierges Jose and Emma always greeted us as we walked by and went above and beyond to ensure all our needs and wants were met. Talking with others I think they were the best! A fantastic week!!

TripAdvisor users rated this property 5 out of 5

Staff are the best at Grand Sirenis!!!

angelabK9303OX on Mar 02, 2024

The staff are amazing!! We had Alfonso as our waiter for breakfast and lunch everyday. Ruperto was our waiter when Alfonso had his day off. Our concierge was Fernando and we were given assistance from Edinson and Edwyn. Alberto from the Mexican Restaurant and Fernando from The Raw Bar were our waiters. Sandra delivered our drinks on the beach. I cannot say enough about tell wonderful they all were. All of them went far over and above to ensure our time at the resort was as wonderful as possible. We love the wildlife, the food, the beach but mostly the people (like those listed) who are absolutely the best!! We hope to see them all next year!!

TripAdvisor users rated this property 5 out of 5

Great experience ! Juan is the best !

Mick G on Mar 02, 2024

We had a great time at the hotel! Food is really good and they have a lot of choices. There is a lot of animals on the resort. Animation was really good. We had a good time at the pool playing ping pong with Juan. He is the best for animation! Thank you ! ??

TripAdvisor users rated this property 5 out of 5

Wonderful experience

Julie E on Mar 02, 2024

Wonderful resort! Loved everything about it….quiet, relaxed and great food. Special thanks to Dagoberto Ek Nahuat and Ramon at the man in buffet. Both were extremely friendly and attentive. They made us feel like welcome every time! Thank you

TripAdvisor users rated this property 5 out of 5

Amazing time. Bar mezcal is the best

Joey S on Mar 01, 2024

The entire resort was amazing, but the absolute best part was bar mezcal. They were all amazing, hugo angel and Griselda were the best. I told everyone they should visit the bar. Griselda the supervisor was the best one of all of them. I didn’t even need to ask for a drink and they had one ready for me

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