Grand Sirenis Riviera Maya Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

21550 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Very nice dinner in the steakhouse

88Thomas-George (Huddersfield, United Kingdom) on Feb 01, 2023

We really liked the appetiser to start things off. The chicken wings and onion rings were very nice. We had the t bone steak and the pork rib for main which were both very nice. The desert was a chocolate pudding which was very well presented and tasted good

TripAdvisor users rated this property 5 out of 5

Enjoyable Experience.

Doug H on Feb 01, 2023

Several restaurants are available at the property; both buffets and Ala carte. Overall, food is wonderful. Much like restaurants at home, you will get the occasional undercooked steak, but the concerned staff was able to accommodate, especially the chef Karina. We enjoyed immensely. ..

TripAdvisor users rated this property 2 out of 5

Not a 5 star resort

TheHunterClan (Norwich, United Kingdom) on Feb 01, 2023

Sorry but this is brutally honest This is not a 5 star resort. It is badly managed with little being done to rectify issues. Concierge let us down on first night by mucking up our restaurant bookings and failing to book the ones we asked for. We had two rooms booked and had requested two separate beds in each. However when we arrived - we had a bed and just a sofa bed which was not made up. Having spent money on what I thought was a five star hotel - I was absolutely disgusted with the second rate accommodation we had. I had to ask constantly for sofa beds to be sorted for our teenage kids. It took 3 days for the sofa beds to be sorted properly and they still weren’t ideal. The fridge was never replenished and I had to ask constantly just for juice to be put in there. During our t week stay it was replenished no more than 3 times. The phone in the toilet didn’t work. One of our party suffered gastro enteritis and collapsed in the toilet. It wasn’t until she was discovered after being there or half an hour that help was raised. When we sent for help all they sent was a life guard, the life guards blood pressure gadget either didn’t work or he just didn’t know how to work it. Absolute waste of time when we should have had a paramedic called for straight away as she was unconscious and unresponsive. A lady arrived saying she was the doctor but she was completely inept, then a man arrived saying no - he was the doctor. Like bloody fawlty towers!!! Only use the doctor was is that they called the paramedics - but we had to pay the fixed hotel fee of $210 for that. Again absolutely disgusting. We constantly witnessed waiters putting dirty dishes away then bringing drinks to tables with their unclean hands covering the rim of the glasses!!! This in all likelihood caused the sickness!!! The towel policy of charging €20 if towel card lost when the towels are manky threadbare little excuses for a towel not worth €2 is totally unacceptable. The members club is the straw that broke the camels back though. The disparity between what members and non members get is like the Grand Canyon. We saw guests FIGHTING over sunbeds - and broken sunbeds at that!! I understand that there are now new sunbeds out but when we were there all the non-member guests get were the old broken sunbeds and no where near enough. When there were EMPTY lovely new comfy looking sunbeds dotted all over the place for the member guests only. The restaurants were nothing to write home about. There were limited labels on the food or the sauces in the buffet so you often had to take pot luck guessing what they were. The bbq at the steakhouse had never been cleaned so every lunch time it absolutely stunk there - the smoke is horrendous. Entertainment was not too bad - not amazing - but there was often a good singer at the coffee shop but with hardly any seating at the coffee shop you couldn’t enjoy it properly. So much wrong with the place but the Facebook pages run by members guilt trip every one into putting up with it. I totally understand that they are recovering from covid - but I don’t believe the problems can all be put down to that. Change of management needed to bring into line with what a 5 star resort should be. When raising these issues with the hotel, their response was that all departments were made aware of the comments and they hoped we’d come back to try it after the improvements. It really shouldn’t take a guest pointing out these complete ineptitudes to bring about change. The hotel is fully aware of the issues but continue to concentrate on the member guests only. I won’t be back.

TripAdvisor users rated this property 5 out of 5

Gym, Daniel

jas d on Feb 01, 2023

Came to the gym a few mornings during my stay. Machines were excellent, clean and well maintained. The are was climate controlled, which was a plus for a heavy boy like myself. Staff was present and helpfull with whatever I wanted.

TripAdvisor users rated this property 5 out of 5

Beautiful Place,

JRushing85 on Feb 01, 2023

I actually had a great time, everything was lovely, but when it was time for me to leave for the airport I was unable to get my luggage out of the locked room to catch my flight on time. I had my keys but they did not work and it took some time for someone to come with the correct keys to open the door and give me my luggage. This resort is an hour away from the airport and I missed my flight so I had to pay for another flight for the next day and pay for an overnight hotel stay. This was the only bad thing I can say.

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